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Business Profile

Goldsmith

Grillz By Scotty, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Goldsmith.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 106 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my two 14 k fangs in May it's Goin on September I still have received or heard anything but 2 text that said the same thing can I get my merchandise or my money back I feel like yall scammed me and some others

    Business Response

    Date: 09/07/2022

    We are looking into this immediately. We have confirmation that the fangs were completed (see image), and we are committed to getting them to you. We will let you know when we have a solid answer on why you have not received them.

  • Initial Complaint

    Date:08/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October of 2021 and I paid for my grillz that have the diamonds in them and I gave them $1200.00 up front. I never received them, I have contacted them monthly and the women I spoke to had continue to tell me that they sent out for it and that someone would contact me in 24 hours, which never happened. Then she told me that they couldn't find the payment to about my grillz, so they would credit my account for $2000.00. Then in May of 2022, she told me that they would not give me back my money and that they would credit my account which never happened. I called two weeks ago, letting her know that I will get my lawyer, and she responded to me too soon later and said that she would accredited ***** to my account and that didn't happen either. I still have not received my grillz or got my credit.

    Business Response

    Date: 10/11/2022

    Payment tracking has been made and the product is still available 

  • Initial Complaint

    Date:08/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My boyfriend and I visited ATL back in May and we went to Grillz by Scotty and purchased 2 grillz May 21st, 2022. We were told **** business days. I figured it would take a little longer because we agreed to have them shipped as we lived out of state. It's *********** haven't received anything! After the 1st 3 or 4 weeks we were told there was an issue at the warehouse and they would contact us with an update. They updated us TWICE with the same story and even further dates. For instance I contacted the store June 17th and they said they would send a photo of our finished product and be mailed out by mid-July. I understand being at the mercy of other circumstances but now my problem is I can't even get a response from the store and I've been calling for days! I even took time to email their customer service but still no response. The customer service in the store was great while we were being fitted but I need that to reflect when it comes to getting the product to paying customers.Our order numbers are **** & ****. I currently still have all the the documentation from when we purchased our items IN FULL!

    Business Response

    Date: 10/11/2022

    Due to the warehouse fire a lot of orders experienced a significant delay, then with world wide supply chain shortages, an even bigger delay was experienced. All orders are in process and will be completed.

  • Initial Complaint

    Date:08/09/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction July 03, 2022 Amount of money paid to the business $604.79 Business committed to getting my product to me by August 5th 2022 The nature of the dispute is company not rendering services as stated and deceiving customers.The business isn't solving the problem only going around in circles.order number ****

    Customer Answer

    Date: 08/17/2022

    From: ******* K <*******************>
    Sent: Wednesday, August 17, 2022 6:15 AM
    To: ******************* <***********************************************>
    Subject: #********

     

    THIS EMAIL IS FROM AN EXTERNAL SENDER! DO NOT click links or open attachments if the sender is unknown or the email was unsolicited and never provide your User ID or Password.

     

     

    Good morning Ms. ************************

     

    Grillz by Scotty has finally reached out to me and provided me with my product I would like to end and remove my case for the company.

     

    *********************

Grillz By Scotty, LLC is NOT a BBB Accredited Business.

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