Furniture Stores
Farmers Home FurnitureHeadquarters
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Complaints
This profile includes complaints for Farmers Home Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 198 total complaints in the last 3 years.
- 59 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/25/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called over a year ago to pay off the loan in full. Consolidated bills. Spoke to a lady in the office. She gave us the amount and we paid. 1 year later my wife gets a call from a very rude manager asking for us to make a payment. Told the manager must be a mistake because it was paid off a year ago. Continues to be rude and says they are going to take legal action. He states he is the new management and things will be different. My wife went to the business to get more info and the manager gave her a paper with some dates and no real details. Telling us we owe over 800 bucks with late fees and all. We asked if we didn’t pay the bill for a year why no calls until now. Tells us that business loans don’t work like that. We paid a lump sum that put us off for a year. We did not think that was correct but the manager continued his rude remarks. Wife left and this manager called several days after that with threats of legal action. Few weeks go by and we go to the business to find out there is new management again. Current management was understanding of the situation and was going to get to the bottom of this. Checked credit report and found out this business has been murdering my credit score with delinquent and derogatory status. We need a solution asap. My credit score needs to be fixed. This is a business mistake not ours. This sounds like incompetent management and the reason for changes. Also feels like someone at the business was not truthful with customer payments.Business Response
Date: 03/03/2025
The Regional Manager has tried to contact the customer by phone several times with no success. He sent an email on ***** * to inform the customer that his account has been corrected, and the credit reporting agencies were contacted. It may take a few days for the credit reporting agencies to process the change to show the account is in good standing. After reviewing the account, it was determined that the payoff amount provided to the customer was incorrect. The balance on the account has been credited.Initial Complaint
Date:01/30/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a kitchen table and 4 chairs in ****** **** for approximately $450. After delivery, one of the screws came out of the chairs. I called the store and received a replacement chair. I was told that that set was not a good quality set (after I already bought it of course). Soon after, the screws were falling out of all the chairs. I was told to not grab the chairs by the cushion. Why would he tell me that. He already knew it was defective. I went by the store and I called numerous times. I was told by the manager that he had spoken to the company about the quality of the set. He said he could probably get my delivery fee back. As of this writing. I still have no refund. I was told that I should have already received it, but obviously I have not. I was sold a product that they knew was defective but they sold it to me any. At the least, I want my delivery fee returned to me. I feel they should refund me at least half of what I paid if not the full amount, because I still have 4 chairs that the screws won't stay in. Its been 5 months. Any help is appreciated.Business Response
Date: 02/06/2025
We have been unable to contact the customer by phone (her voicemail is full), or by reaching out to her at home. Please ask her to contact the store. Thank youInitial Complaint
Date:01/13/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
we bought a complete bedroom suit with the adjustable bed that has never worked properly. we have asked them to fix or replace and they will not make their product good. we bought this bed **** and have been very patient can you please help us?Business Response
Date: 01/16/2025
The customer reported the problem with the bed in ******* ****. The Store Manager inspected it and verified the issue. The manufacturer was contacted and parts ordered to make the repair. When the parts arrived and were installed, it was found that the manufacturer had sent the wrong parts. They were reordered. Due to the delay in repairs, the unit will be exchanged. This is scheduled for Monday, ******* **.Customer Answer
Date: 01/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:01/07/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
An electric recliner was purchased for my ******-in-law about 1 year ago (still under warranty), The recliner got stuck while she was sitting in it and the she had to be helped out.
On November *, 2024, my husband contacted Famers Home Furniture and requested a repair. It took several days and phone calls before the manager (Mike) came out to examine the recliner. He determined the motor was out and needs to be replaced. My husband has made several calls and we both visited the store inperson during the Christmas holiday. We were assured that the part was on order and there was an email he said from the manufacturer indicating it would be received on December **, 2024 (Sunday), I spoke to him on the 30th and he could not verify if the item would be in later that day.
When I spoke with him in person, I explained to him that this chair was purchased for medical reasons and my ******-in-law needs ** *** **** *** **** ******** * *** ***** * *** ** ******* ******. I also informed him that by now that recliner should have been replaced. He insisted it was out of his hands. He did not respond when I asked when will it be determined that a replacement is necessary.
As of today, January 6, 2025, we have not heard from the store manager and the item is still not functional.
After reading reviews, it appears this has happened before to again an elderly customer. Doesn't appear that there was ever a resolution with that situation either.
We live in *** ****** and frequently visit to check on her and attend to her needs. It is imperative that this matter be corrected expeditiously.Business Response
Date: 01/10/2025
An Area Manager contacted the customer and agreed to swap the lift chair. The Store Manager in ****** is ordering one and will swap next week. He will call the customer to schedule delivery.Customer Answer
Date: 01/10/2025
Complaint: ********
I am rejecting this response because: We do not trust the merchant will follow through with the new item. We would rather wait until the new item is delivered before closing the complaint.
Sincerely,
**** Or ******** ****Business Response
Date: 01/15/2025
The store completed the swap on January **, 2025. The Store Manager spoke to the customer's son, who said that his mom was happy with the new chair.Customer Answer
Date: 01/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** Or ******** ****Initial Complaint
Date:01/03/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Farmers Furniture in ****** may initially appear to be a viable option for furniture purchases, particularly for individuals who prioritize product variety over customer service and ethical considerations. The sales team exhibits significant dedication in promoting their products; however, the overall experience declines markedly when it comes to addressing post-sale issues. Five years ago, I purchased a mattress that has since been identified as defective. Upon reaching out to the store, I spoke with Mandy, who mentioned that the inspection and potential replacement process typically takes about a week. Given my past experiences, I was skeptical of this timeline and opted to buy a mattress from a different retailer, as the one I owned was causing me considerable physical discomfort. Should a replacement be arranged, I planned to relocate the defective mattress to another room.
A courteous gentleman from Farmers came to evaluate my mattress. When I inquired about the possibility of the store retrieving it, he confirmed that they could arrange for its collection. Initially, Mandy was unable to provide a specific timeframe but later revised her statement to indicate a period of two to three weeks. This inconsistency highlights a deficiency in integrity and effective communication within the organization.
Mandy continued to assert that this was a procedural issue. While I understand the importance of procedures, I find it unacceptable to be misled. I requested that she consult the only employee who had been helpful regarding the pickup arrangement, and she assured me she would contact him and return my call. She did follow up to apologize for the misinformation concerning the process. Ultimately, she informed me that the store does not manage any aspect of the process, and I needed to reach out to ***** after dedicating an entire morning to accommodate their visit and dealing with the back-and-forth communication.I called ***** to be told my call cant be taken atm.Business Response
Date: 01/08/2025
After reviewing the complaint, we are replacing the customer's mattress with a new one.Customer Answer
Date: 01/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:01/02/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid this account in full *******. The amount of the loan was $1,418.92. I paid $600. cash and a check in the amount of $474.39 to pay off the balance. I have a receipt to prove that.
However, I still get calls from them asking for a payment. It is also on my credit report as being late. I have filed 2 complaints with **********, but they will not settle it.
I don’t know what else to do. I even took the receipt to the store and showed it to the clerk. I would appreciate your help in this matter.
Thank youBusiness Response
Date: 01/10/2025
The Store Manager has reached out to the customer but has not received a return call. The Store Manager will clear the balance and mail a receipt to the customer.Initial Complaint
Date:11/22/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
8/2024, I called in a complaint about my sofa. Dwight S**** took the complaint and someone came to my home 6 weeks later. I had back surgery and I was not able to sit on my sectional. I couldn’t get up the cushions were a problem. I purchased the sectional less than 2 years ago with extra coverage insurance. I have tried 5 months to resolve this problem. I’ve called Dwight almost weekly. I’m a prisoner in my bedroom and wheelchair. I had major surgery and I informed him, I live alone few visitors due to Covo and remaining healthy. Please help.Business Response
Date: 12/03/2024
The service center and the extended service plan administrator deemed the service issue for this customer was not covered. However, the Farmers Home Furniture of ********** will be glad to replace the merchandise.Initial Complaint
Date:11/14/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Farmers Home Furniture ** *** ********* **** ********** ** ***** ****** ************ **** ************, has continued to deduct money from our account after the furniture we financed through them was paid off. We contacted Farmers Furniture and a representative assured us that the deductions would stop and they would give us a check in person at their business location in ********** ** for the $396 they mistakenly took from our account. It's now been approximately 13 days since first contacting Farmers Furniture about their mistake and they have yet to contact us to let us know they have written the check for us to pick up. I have called 3 times and they advise me they will call when they have it. I'm not sure if this means they haven't written the check or they do not have the funds. We attempted to obtain our account number but discovered our account is now closed after many years. Customers, even potential customers of Farmers Furniture need to know if our situation is a mistake or is there a pattern of fraudulently deducting money from customer's bank accounts.Business Response
Date: 11/20/2024
The Store Manager spoke with the customer. Neither manager at the ********* store had talked to her before, and the customer could not recall the name of the person that she previously talked to regarding her account. The Store Manager ordered a refund check from our Accounts Payable Department and requested that it be overnighted. The issue causing this problem was also corrected.Customer Answer
Date: 12/01/2024
Complaint: ********
I am rejecting this response because:As of today, 12/1/2024, I still have not received the money this company has taken from my account. An employee named Joey at Farmers Furniture in *********, ** gave me the ***** tracking number ( ************ ) for the check that was enroute to Farmers Furniture in *********. He says the envelope containing the check has an incorrect mailing address which has delayed the shipment. It is unclear to us how or when this business is going to fix this issue.
Sincerely,
******** ******Customer Answer
Date: 12/02/2024
Me and my husband personally spoke with Joey today. He is on top of the situation and at this time we would like to withdraw our complaint. Joey was very considerate and understanding and is doing everything in his power to get this matter resolved quickly. We appreciate the hard work he has put into this and wish nothing but the best for him and his family.Business Response
Date: 12/06/2024
The check arrived at the store on December 6, 2024. The customer is being contacted and the check delivered to her.Customer Answer
Date: 12/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******Initial Complaint
Date:11/13/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a lawnmower from here and a month later I got offered a job and opportunity to live on site which meant we couldn't take the mower and can't use it, my wife called the store and explained the situation to the store manager and he was very hateful to her and threatened to sue her if we didn't pay , she then called their corporate office and explained it to them and they informed her that in could be exchanged for something we could use it was up to that store, upon explaining that to the store manager he was still hateful and refused to help still threatened us so we are stuck paying for something we can't use while he sits there making money off usBusiness Response
Date: 11/21/2024
The Group Manager for that area has tried several times to contact the customer with no success. He would like to talk to the customer to see is we can work something out.Customer Answer
Date: 11/24/2024
Complaint: ********
I am rejecting this response because:
Sincerely,
**** ********I haven't been contacted by anyone i contacted the talladega store and when transferred to the manager he didn't answer the lady over credit did and i was informed that they knew nothing about it. I don't appreciate being lied to
Business Response
Date: 12/02/2024
Our Area Manager and our Executive Director for the Regional have both tried contacting the customer at the phone number listed on the complaint. Each got a message that the number has changed or is no longer in service. If the customer will call ###-###-####, we would be happy to speak with him. Thank you for your assistance.Customer Answer
Date: 12/09/2024
Complaint: ********
I am rejecting this response because:
Sincerely,
**** ********I called and left a voicemail never heard back called again and go no answer **********
Business Response
Date: 12/11/2024
The Area Manager spoke with the customer on Tuesday, December 10th. It was agreed that he would return the mower and reselect.Initial Complaint
Date:11/11/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered and had delivered over $3000 of items including a washer and dryer. Nobody hooked up either due to the late delivery.
My apartment complex would not attach, so I called FF. The lady manager told me they don't hook up anything. Why did I pay all this money when they failed to complete the job.
Please help.Customer Answer
Date: 11/12/2024
District called and listened about the complaint. Stated he would get someone to hook up the appliances. Store manager called and stated the credit manager can install when he gets back.Business Response
Date: 11/18/2024
The Group Manager contacted the customer. The job has been completed, and she said that she is satisfied.
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