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Business Profile

Furniture Stores

Farmers Home Furniture

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Farmers Home Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

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Farmers Home Furniture has 273 locations, listed below.

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    Customer Complaints Summary

    • 198 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 30 2023 . My wife and I purchased a living set for $3,950.00. The warranty covers defects with materials or workmanship for a full 2 years from the date of purchase. The back of my sofa broke. I took it to Farmers furniture for them to see it. They took pictures of the break and told me they will have another one on October 27th. I checked back with them this morning and I was told they sent the wrong part then immediately after that she told me that the warranty doesn't cover it. I do have a picture of the advertisement only phone. I don't know how to sent it here.

      Business Response

      Date: 11/04/2024

      The Store Manager contacted the customer. The store had previously ordered the part but received the wrong one. The customer agreed to bring the broken part into the store on Monday, November 4th so that it may be repaired.

      The merchandise was covered by a 1-year manufacturer warranty and then a limited lifetime warranty.

      Customer Answer

      Date: 11/06/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

    • Initial Complaint

      Date:10/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got account with Farmer's Home Furniture. I made every payment on time. A few months ago I fell on hard times and could not pay. I asked them to refinance my acct to a more reasonable payment that I could afford. They declined to help. So now effective 10.28.2024. They came to my house. They already messing up my credit report. Now they harassing me at home.
      This is a direct violation of the fair debt collections practices act.
      Please help
      Thanks

      Business Response

      Date: 11/04/2024

      A Cease and Desist Letter has been forwarded to the customer to let her know that we will not make contact with her. The customer will need to contact us to further discuss this account. 

    • Initial Complaint

      Date:10/18/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 5 2024, I purchased a upright freezer from Farmers Home furnishings in ********* ** because my chest freezer that I had just purchased from them was not working right and I advised them that I thought it was going out. They sent people out several times to check the temperature of the freezer saying nothing was wrong. I advised them that is was not working correctly and that I wanted a replacement. They said that they did not have a chest freezer but could get an upright freezer from another store. I told them I needed it now as I did not want all my food to ruin that was in my freezer. They took their time and all my food ruined in my freezer before they brought the replacement. They told me to not worry about it that they would make a claim and I would be compensated for my food I had lost. Well as they were moving the new freezer in they dragged it across my linoleum floor, which was new, and ripped a big place into my flooring. I was upset and they said, do not worry about it, we will make a claim and you will be compensated for it. They took pictures of everything and said they would turn it to the manager. I have called many many times and went into the store at least 4 times to ask what was being done about it. Every time I am told, it has been turned into corporate and we are waiting to hear back. It has been over 7 months and nothing has been done. My daughter called the ********* office today and talked to the manager. He said he knew nothing about the rug being torn! My mom has mentioned it every time she has called and went in there to him personally. He said my mother should have received 200 dollars for her ruined food but he was unaware of the torn flooring. I said that is not true, you need to go to her house today and look at it. He said he would go look. I have called corporate today and left a message for them to call me back.

      Business Response

      Date: 10/24/2024

      The Group Manager contacted the customer. She agreed to an amount for damage to her rug and lost food. A refund check is being sent to her.

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bedroom set and a couch and loveseat from the Farmers Home Furniture in ******* **, in January 2022. The quality of the furniture is AWFUL. The boards underneath the bed broke within 5 months of purchase and the bed is pretty much unusable. The bedside table wobbles since it wasn’t put together properly. I have also had to fold up an old shipping box to put underneath the foot of the couch because it wasn’t put together all of the way. The couch cushions have fallen apart at the seams as well. Despite purchasing the extra insurance for all of my furniture and filling the claims, they will not fix or repair anything. The manager said the damage was my fault so they will not honor the insurance policy when I paid a lot of money for it. I still owe $1966.12 to pay off this unusable furniture.

      Business Response

      Date: 10/18/2024

      We strive to provide high-quality products and customer service and take any complaints seriously. On 8/9/24, we sent a third-party service technician to the customer's home to assess the reported issues with the furniture. During this visit, the technician took photos and conducted a thorough inspection of the furniture. Upon review, the technician determined that the damage was caused by customer misuse and neglect, which is not covered under the manufacturer's warranty or the extended service plan. After reviewing the photos ourselves, we found that the evidence supports the technician's determination.

      Although the damage falls outside of coverage, we wanted to ensure the customer felt valued. As a goodwill gesture, the Store Manager offered to refund 100% of the cost of the extended service plan purchased by the customer. This offer was made to demonstrate our commitment to addressing the customer's concerns in a fair and reasonable manner.

       

    • Initial Complaint

      Date:10/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company Name: FARMERS FURN
      Account Number: **********

      Description of Complaint:
      I am writing to report identity theft related to my account with FARMERS FURN. The account was opened without my authorization on 01-08-2019.

      I have not taken any action related to this account, and it appears that my personal information has been misused. I have contacted FARMERS FURN to dispute this account and request its removal from my credit report, but I would like to formally document this issue with the BBB as well.

      Business Response

      Date: 10/17/2024

      We are sorry to hear that the customer may have been a victim of ID theft. We have reviewed our records, and we are not able to locate any previous dispute of this account. We are going to send her our ID Theft Affidavit form. Once, we receive it back, we will investigate and work with her to resolve this issue.

    • Initial Complaint

      Date:10/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The recliner is warpped, one side is 1 inch higher that the other. When you're reclined back it will rock and makes you think it's going to throw you in the floor.. It flipped back once with my dad before they came got it couple months ago and said it was fixed. When they brought it back the delivery guy was told it was still sitting 1 inch higher on one side and he put a thin book under the back of it and said there it's fixed and he left..

      Business Response

      Date: 10/16/2024

      The Group Manager contacted the customer. They agreed that the customer would come to the store to select another recliner. 

      Customer Answer

      Date: 10/16/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *******

    • Initial Complaint

      Date:09/20/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Farmers furniture threatening to sue me and garnish my wages and I told them to come get items there wanting payments for because I can't afford to pay on them they said they don't take back the stuff and also they said they would garnish my wages and I told them I don't work now and I'm awaiting my disability to get approved and they got smart with me. This is our conversation ( This is Brandie with farmers the group area manager was here yesterday and said we can't wait any longer for you on a payment we either have to have a payment or go file legal so I am reaching out 1 more time to see if you can make a payment? You said the second week in September and we are a week past that. This is what I replied back ( Yes i know but My husband lost his job and he's trying to find another one or get unemployment started having difficulty finding job hopefully we find our something on unemployment by next week and I'll include proof of job loss for my husband so you don't think I'm lying. Honestly I don't know when I can get a payment to yall. But hopefully I can figure something out. I replied this also ( Not only that I told yall before I setup payments to come get the stuff because I couldn't afford to pay on it anymore and yall said yall don't take it back so I don't know what else to do. She replied this to that ( We don't take it back we file legal action if we don't get our payments which includes future garnishment and property liens. I replied back this ( Well I don't have any income and don't own no property. She replied this back ( I also said future garnishments. I replied this back ( I'm not getting a job no more I'm awaiting my disability. Finally she replied this back ( Well you just got it figured out don't you. I didn't respond back after that , I just came here to report them.

      Business Response

      Date: 09/26/2024

      The store mailed a Cease and Desist Letter to the customer. We will no longer initiate telephone calls regarding her account. We will give the customer the opportunity to contact the store to make payment arrangements.

      Customer Answer

      Date: 09/26/2024



      Complaint: ********



      I am rejecting this response because:

      There still contacting me

      Sincerely,



      ******* *******

      Business Response

      Date: 10/03/2024

      There have been no collection attempts since ********. The customer's contact numbers have been removed from her account. The customer will need to contact the store to make acceptable payment arrangements.

      Customer Answer

      Date: 10/04/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* *******

    • Initial Complaint

      Date:09/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a recliner. It broke and is under warranty. Sent guy out to fix, He damaged recliner.
      Been waiting for a repair/ replacement now for 2 months. I have a sleeping disorder and require a reclining chair to sleep.

      Business Response

      Date: 09/23/2024

      Due to the delay in getting parts for repair, the Store Manager contacted the customer to offer the options of selecting another recliner or a refund. The customer preferred to receive a refund. The check was requested from ** ** *********

    • Initial Complaint

      Date:08/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On ********23, I purchased (Sales Order # **********) a reclining sofa from Farmers Home Furniture, Store #* *** ******* ** ******** ******** In addition, I purchased a 24-month Service Agreement (Service Plan # *******), which combined with the manufacturer’s warranty, provides insurance coverage from the purchase date for the aforementioned items.

      Approximately, 7 months later, on *****24, I noticed the seams were torn and the stitching had become undone on the sofa’s cushions (Model # ************* **** **** *** * ******** ** ***on /24, I contacted the Store Manager to inform him of the issue and an employee visited my home and took photos of the sofa. Patiently, I waited 4 weeks and did not receive any communication from the Store Manager, so I called the store again. The Store Manager informed me that the fabric required to make the repair to the sofa had been ordered and was being shipped internationally. Again, I continued to wait. On ****/24, I called the store and spoke with the Store Manager, who told me that he would follow-up with me via phone no later than ****/24. As of the date of this letter, ****/24, I have yet to receive a response from the Store Manager and my sofa remains unrepaired.

      I ask that the company resolve the issue pursuant to the Service Plan Agreement that I purchased. I have been a customer of Farmer’s Furniture for over 30 years and look forward to resolving this mater amicably.

      Business Response

      Date: 08/28/2024

      The Store Manager will replace the sofa by Saturday, ****** ***

    • Initial Complaint

      Date:08/01/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,

      This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.

      FARMERS HOME FURNITURE
      ACCOUNT NUMBER: ****** BAL. $941.00

      Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 08/09/2024

      We have reviewed the information that was provided to us and determined that the account listed on the credit report is not your account. We are removing the account from your credit report.

      Customer Answer

      Date: 08/19/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,


      ******* ******** ********

    Farmers Home Furniture is NOT a BBB Accredited Business.

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