Complaints

This profile includes complaints for Farmers Home Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Farmers Home Furniture

  1851 Telfair St Dublin, GA 31021-3118

• 

  Farmers Home Furniture

  504 S Main St Swainsboro, GA 30401-4800

• 

  Farmers Home Furniture

  2117 Northside Dr E Statesboro, GA 30458-2145

• 

  Farmers Home Furniture

  835 S Walnut St Starke, FL 32091-4401

• 

  Farmers Home Furniture

  1608 W Jefferson St Quincy, FL 32351-2134

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2021 I purchased a lift recliner for my elderly grandmother from Farmers Home Furniture ** *********** ******* . Along with the purchase, I added on the 2-year warranty as well as some sort of stain preventive they talked me in to (I still have my receipt for proof). Summer of 2022 the chair began to lean to one side and make squeaking noises while the lifting mechanism was in motion. I contacted Farmers Furniture regarding the issue and finally on ** December 2022 a representative from their warranty center reached out to me. A technician came out that following week, informed me there was a part that was bad and it would need ordering; set to arrive in 4-6 weeks. Here it is ** April 2023, the chair is not fixed, and my warranty has now expired in March 2023. I have contacted my local Farmers Home Furniture, the original place of purchase, numerous times. I have been informed the warranty company that evaluated my chair is no longer in business with Farmers Furniture, it would have been nice to know this five months ago, that my part is showing as ordered, but they have no clue as to when it will be here. They also informed me that since my warranty is now out, I will have to pick up the part from the store, if it ever arrives, and then wait on them to send a technician to replace said part. I have been waiting well over six months for this company to honor a warranty that I purchased. It is one excuse after another each time I call them. I feel as if I have been treated unfair, lied to, and have not received the service which was paid for.

  Business Response

  Date: 04/27/2023

  The Store Manager contacted the customer. She agreed to come to the store to choose another lift chair. We will replace her current one. 

  Customer Answer

  Date: 04/27/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* ******

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a couch and loveseat from this company as well as an extra warranty. Both the couch and the loveseat are broken a year later. They sent some out to at least get the recliner in a resting position. Then they closed the case. Now they are saying they have to come back to my home, despite me sending pictures as requested two days ago, and it’s a manufacturer issue. I am stuck with two broken pieces of furniture and they are claiming it’s a manufacturer problem. I bought an extra warranty from them. It’s shady business practices and now I’m the one out several thousand dollars.

  Business Response

  Date: 04/18/2023

  The Group Manager contacted the customer to discuss the repair process and the options to resolve the complaint. The customer elected to re-select a new living room set. She said that she would visit the store this week to do so.

  Customer Answer

  Date: 04/26/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:04/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sofa on *** ** 2023. I requested that the sofa be converted to a sleeper. I was able to pick it up a week later. After getting the sofa home and using the sleeper for the first time, I found that the mattress was coming apart at the seams. I called the local branch to have a technician come and inspect it. The technician did not come out until **** * at which time he explained that he had never seen this issue before and would have it replaced. A couple weeks went by and I did not hear anything else. I reached out to the local branch for an update when I was informed that the order was just put in and they would call me with an update. A couple more weeks go by and I still didn't hear anything so I called again. They claimed it had been shipped but didn't know if it was shipped directly to me or to the local office but they would call me to let me know. Weeks go by and still no call. I have called and called and emailed the corporate office several times and I am still getting the run around and still do not have my mattress. It has now been three months since I purchased my sofa and I still do not have the full enjoyment of my sofa. I am having no luck with this customer service or business.

  Business Response

  Date: 04/19/2023

  The store received a replacement mattress for the customer on ********. They have contacted her and are scheduled to swap out the mattress on *********

  Customer Answer

  Date: 04/19/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ******* *****

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we got furniture from farmers home furniture in decherd,tn .since day one it wasn't what we agreed to buy employee said it was after returning to store we seen what we had originally picked out he said not a problem. So we waited several weeks for delivery he said had back order but would be soon the furniture started to loose seems and threading comming out then noticed a finish nail poking from back of recliner from inside out another couple months nothing called told new lady we just wanted it picked up no service and constantly lied to

  Business Response

  Date: 03/28/2023

  The Group Manager contacted the customer and said that he was told that the customer wanted the furniture repaired. The customer did not mention at that time that the merchandise was the wrong furniture. A request was submitted to the repair service. The customer told the Store Manager that he would contact her regarding a time to come to the home to make repairs. The Group Manager attempted to contact the customer again on March **** and was unsuccessful.

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m October of 2021 we started an account in my husbands name at the ****** ** location. We got a living room suit that included a 2 piece sectional, ottoman, & 2 end tables. We also purchased a ***** 65 in Tv and a TV stand that has a fire place installed inside it. The TV stand has stood strong however our living room suit has fallen apart. The couches are ripping in 7 different places as well as the ottoman. The end tables were barely held together because the legs snapped easily. I contacted corporate a few months back and they said they would contact us. I contacted the store and he said do you think it can be sewed back together. I told him no it’s a bigger issue than a busted seam. He said he would have someone contact me so they could try to fix the issue. No one has contacted except the store employees begging for their payment. We are not more than 30 days behind. I don’t wanna keep paying on it because im gonna have to buy a brand new couch. They haven’t even attempted to make it right. Im tired of paying on this account due to them not caring. The TV has never worked correctly either. It blanks out and stops working multiple times a day. They tried to replace the TV once but the employees busted the new TV on the way to our house & we got stuck with our old one. They never tried to fix the situation after that back in February of 2022. I don’t mind paying for the TV stand but im almost certain I’ve paid that off due to it being worth 400$ & we’ve been paying for a year & 6 months. Our pay off is in December of this year but I feel like we’ve paid for literal junk! I really want a refund so I can buy a living room suit that won’t fall apart and still be expected to pay.

  Business Response

  Date: 03/17/2023

  The Group Manager spoke to the customer last month and requested that photos be sent to the store so that they could look further into the issue. Store personnel attempted to contact the customer multiple times with no success. Once we establish contact with the customer and get photos, we will be able to access and move forward. 

  Customer Answer

  Date: 03/20/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  They just called me on the **** of March requesting pictures. Staff member by the name of Jeff is the one who said it was his fault he hasn’t reached out. Pictures have been sent.
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 03/30/2023

  The Store Manager has been attempting to contact the customer. Last attempt was *****-23. When contact is made, a time can be set to return the damaged merchandise and process a refund.

• Initial Complaint

  Date:03/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a bunk bed set for my son for his birthday in February. We had the bed 3 total days and the bed broke.. like literally can’t be fixed broke.. the slats holding the bed are weak and cheap.. mind you we paid 2000$ for this bed.. 400$ was the mattress.. we called to tell them our son would have to sleep on the floor but the bed needed to be fixed. We purchased the warranty. They said they would see how long it would take and have warranty people come out… one month later!!! They come out.. All this time my son has been sleeping on the floor.. not his new bed.. they arrive and look at the bed and said they would let us know something in 4-6 weeks.. this is not right.. And farmers still wants their money. Every month on time.. I have purchased furniture from them before.. always paid my payment and finished out paying for 3000$ worth of furniture they should not treat me like this. I don’t want this bed anymore. I want them to get this cheap **** out of my home.. oh and I forgot to mention the bed that’s broke in pieces has to stay in my house till they are finished with what they are gonna do.. the way it broke is in very sharp points.. I want it out of my home..

  Business Response

  Date: 03/28/2023

  We responded to this complaint on March **. The unit was deemed unrepairable by the manufacturer's service repairman. The store will be exchanging the unit.

  Customer Answer

  Date: 03/28/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  we were forced to accept this used piece off the floor from the store. We would like to pay for the mattress and return the bed. It’s junk and very cheaply made. That is the only response we will be happy with. We have still been making our payments even though we are very unhappy . 
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 03/29/2023

  We will accept a return on the bed. The Store Manager is contacting the customer to arrange a time to pick it up. 

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid 2.000 dollars for this lift chair for my husband, it has been contiybreaming down since we bought it 6 months ago, now they refuse to fix it

  Business Response

  Date: 03/14/2023

  The Store Manager is attempting to contact the customer to set up a time to order a new chair and swap it out.

  Customer Answer

  Date: 03/15/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* ******

• Initial Complaint

  Date:02/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with Farmers Furniture (acct *********)and do not have a contract with Farmers Furniture. They have not provided me with the original application like I asked.

  Business Response

  Date: 02/20/2023

  A copy of the customer's credit application was mailed to the customer on ******** **, 2023.

  Customer Answer

  Date: 02/20/2023

   
  
  Complaint: ********
  a I am rejecting this response because: This credit was sold to a collections agency. I did not sign any documents to release my information or anything with my social security and signature on it. Farmers wrote this off and cashed in on it within their taxes. Its a write off so delete it from my account..
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a twin sized daybed with trundle a trundle bed underneath from Farmer Home Furniture. Within 2 months the from board that you sit on when you sit down on the bed broke. We had purchased the warranty and Farmers said they would order the part. This took over a month. Now just a few months later the same part has broken again only now both the footboard anchors and one of the headboard anchors have broken as well. The bed is completely unusable. I contacted Farmers and they tried to say my 16 year son was to heavy for the bed. The weight limit is 500lbs, he weights 280. The problem is that all the boards are pressboard that comes apart easily and the screws just fall right out. My younger son sleeps in the trundle part for the time being and he could have been injured when this bed fell apart, my older son was in the bed when in fell and could have been hurt. Farmers Home is saying they will have a technician come out and take photos to see what parts need to be replaced. Replacing the same parts over and over is madness when the materials are so cheaply made they fall apart within such a short period of time. This bed was almost $1000. I expected better quality for that price. I do not recommend EVER purchasing one of these cheap, cardboard beds. They are dangerous!!!

  Business Response

  Date: 01/18/2023

  Customer was contacted. It was agreed to return the merchandise and issue a refund. 

  Customer Answer

  Date: 01/18/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 tables and a middle coffee table and 2 lamps… I told the boss that my coffee table they sent the wrong legs when I put it together it just kept coming apart… well he told me that he could order me another so I said ok… thank you so much… well my table finally came in… but it was the wrong one… so he said there was nothing else he could do.. mean to say that I bought all of it from there… I ask could he take the 2 end tables back and just swap it out … that way I could have all 3… he said he couldn’t do that either… I am not pleased at all about his decision… I paid for a coffee table and couldn’t get what I ask for or neither did he offer my money back… I will never buy anything from there again… all I wanted was my coffee table that matches with my end tables…

  Business Response

  Date: 01/09/2023

  Customer was contacted and agreed to swapping the tables. New tables will be delivered on ******* ** *****