We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

Farmers Home Furniture

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Farmers Home Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Farmers Home Furniture has 273 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 198 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Farmers furniture is calling my phone restricted and demanding payment when I am 1 payment due . I want them to stop harassing me and breaking the law calling me restricted discussing my personal information trying to receive payment from me . I have talked to them and asked them to stop

      Business Response

      Date: 07/20/2023

      The store has been instructed not to contact this customer regarding payments.

    • Initial Complaint

      Date:07/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** 2023
      Called the office about a refrigerator that went out . Someone was sent out here to take a look at the refrigerator and every week we called them farmers kept giving us the run around on a refrigerator we purchased 6 months prior. Payments made every month on time for this account farmers never bought a refrigerator and everything in the refrigerator we lost I think there should be a refund on this account and would truly appreciate farmers to never call this number again the action was disrespectful and was not acceptable. I've never dealt with company ever that treated their customers like this

      Business Response

      Date: 07/14/2023

      Group Manager contacted the customer and agreed to return the merchandise. 

    • Initial Complaint

      Date:06/29/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a sofa from the ********** ** store, and planned on paying cash. The Salesperson told me they had 0% financing for 12 months if I qualified. They ran my credit, joked about how high my credit score was, and set up delivery. A few days later, Cindy called and said that there was something wrong with the contract I signed, and they needed me to sign a new one before the sofa was delivered. When I got home, I reviewed the contract. It was correct based on my original discussion with Cindy (0% for 12 months). I called and spoke to Jessica. We went round and round about it and then Jessica said they wouldn't honor my contract and would cancel my order. I called Jessica back and told her I wanted to speak with the store manager. Cindy called me back and told me the only way I'd qualify for the 0% interest for 12 months was if my purchase was over $699 and I put 7% down. I informed her that my purchase was over $900 and I put 10% down. She reviewed the contract, said it looked correct, and she'd call me back.
      She did not call back, so I thought everything was good. On Monday *****/23), I received a call that they were delivering the sofa. I told them that's fine, that my husband is home. They immediately called me back and told me that I had to be home to receive the sofa, because I had to sign a new contract at delivery. I told them that we had already been over this, and I'm not signing a new contract. Cindy got on the phone and said they would charge me interest, but I would get the interest back after my final payment. I told her the current contract is what we agreed on; What they were trying to do is illegal; They need to honor the original contract. Cindy finally said that they would go with the original contract and deliver the sofa. I honestly believe she relented because I said it was illegal. They did deliver it, but what they tried to do is bad customer service, and possibly attempted fraud.

      Business Response

      Date: 06/30/2023

      The Group Manager spoke to this customer on **** *** At that time, the customer shared her concerns. The Group Manager apologized for any miscommunication and reassured the customer that we would uphold the original contract that was agreed upon. The store personnel will also be provided additional training. 

      Customer Answer

      Date: 07/03/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

    • Initial Complaint

      Date:06/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried for over a year the get them to resolve damage to my home from an air conditioning unit they sold me brand new in box a defective product i was a good paying customer and bought there insurance for the item. The item leaked from the front of the unit into my window seal and ran down the wall to the base boards i asked them multiple times to resolve this issue with no help they then change management over and over they are reporting late payment to my credit report over this and i refused to pay any more amount of money tell they do something over a unit and damage they sold me i owed 3000 dollars i have payed it down to 1100 dollars left owed

      Business Response

      Date: 06/29/2023

      We are willing to make an adjustment to the customer's account. The customer needs to contact the Store Manager of the *********** store to discuss and let us know if he is agreeable.

    • Initial Complaint

      Date:06/26/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Farmers Home Furniture has been unable to resolve my furniture concerns and it’s been almost 2 years. I currently have a sectional, bed, & recliner through them. I’ve had my recliner for less than a year and within 2 weeks of owning it was basically falling apart and it took over 6 months to get a replacement chair although I always select to add insurance to my purchase. Prior to the recliner concern we let them know the legs on the sectional were cracked, some of the cushions were separating at the seams, the cushions had gone flat, and a seam in the corner on the back cushion that connects to the couch has a hole. we finally continued to reach out to them about the recliner they finally sent a service guy out who assessed the couch & recliner. He took photos to submit the claim. He indicated that they would either send all replacement cushions or they would replace the cushions covers and restuff them, he would sew the back where it’s come apart at the seam, and he would get replacement legs for the sectional. Well he left without sewing the couch and we never heard anything until we reached back out to Farmers again.Finally they decided to replace the recliner and when they replaced the recliner they brought new legs for the sectional but they are different legs and make the sectional sit lower to the ground. I have a voicemail from the manager on **** saying she believes she has a resolution to our problems and should be taken care of within a week. Never receive a follow up unless we continue to call. And again, **** * I was told we would have a resolution within the week. Still nothing but they call me Wednesday to tell me about these amazing sales they have going on & ask if there is anything I need or want. I politely reply by saying no not at this time as I still have not gotten a resolution to my concerns with my sectional. The lady said she understood and would take my name and talk to the manager and call me back.Still haven’t heard back.

      Business Response

      Date: 06/30/2023

      The Store Manager contacted the customer. The customer is coming to the store to select another sofa. The customer said that she would come either **** ** ** **** **

      Customer Answer

      Date: 06/30/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********. I have advised the store manager we will come in **** * to make final decision on new furniture or a refund. 



      Sincerely,


      ******* ******

    • Initial Complaint

      Date:06/19/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made purchase in ********2023 under an 18 month installment plan. Farmers Home Furnishing reported my open account on or around *******2023 to the credit bureau.That I don’t have a problem with. This account was paid in full around ******2023. I was told that they would be notifying the credit bureau within 30 days that the account was paid in full.. Today, ******-2023 and they still have not reported it paid in full.
      Not sure what I can do about it, but file a complaint with the BBB. My next step it to notify the credit bureau.

      Business Response

      Date: 06/20/2023

      Customer's account has been reported as paid in full to all three credit bureaus. 

      Customer Answer

      Date: 06/23/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ******

    • Initial Complaint

      Date:05/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent this company a cease and desist letter. I asked them not to call my job, my references, my cell phone and not to come to my home. I advised them I am going through a debt consolidation company and provided them with that information also. They have since texted me from a cells phone and also continue to contact me even though I requested them not to do so.

      Business Response

      Date: 06/07/2023

      Per the customer's request, the Group Manager has instructed the store not to contact the customer. 

      Customer Answer

      Date: 06/16/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ********

    • Initial Complaint

      Date:05/10/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a bedroom set and a game system from farmers home furniture. The manager was super nice and had told me I was eligible for the insurance program that would cover my payments if I had a health issue. Well I had to have some *** ********* and when I called he told me to just email the note and I did. Then a few days later he had left and a manager named brittney became manager and she informed me that I did not have that insurance and I would need to figure my payments out. Having **** kids and being off work on top of surgeries I was *******. I go back to work this month but they are turning me to collections this month and threatening to garnish wages. I would understand if I was just lazy or just not paying. There was many workers in the store at the end of 2022 when I purchased this and they all heard me ask if I had the insurance incase I had to have ******* and nobody will step up and tell the truth. This was not my fault. Poor customer care and I will have to suffer the consequences of their actions now. Do not shop in this store in ************ ********

      Business Response

      Date: 05/18/2023

      The customer did not meet the work requirements to be eligible for Accident and Health Insurance. Insurance could not be applied to the contract.

    • Initial Complaint

      Date:05/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a sofa and recliner May of 2022. Almost immediately the sofa was not aligned properly and I called the local store to have someone come out and look at it. August 2022 was when someone finally came out to look at it. They informed me that they would have to order a part and it should take about 4-6 weeks. In the mean time the recliner I purchased is leaning to the side and the foot rest will not close. Here I am a year later and I still have no part for the sofa and No one has been out to look at the chair. I have been paying every month for busted furniture. At this point I want it all picked up, yhe money I paid returned, and my contract canceled and removed from my credit report

      Business Response

      Date: 05/15/2023

      Customer was contacted and is coming to the store on ******* *** ** to reselect a sofa. Service appointment has been set up to repair the recliner. 

    • Initial Complaint

      Date:05/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered into a consumer credit transaction with Farmer's Furniture home store in ******* **. My payments are due on the first of each month. Federal Law states late is considered 30 days. I made a payment on time stamp of ***** **, 2023 at 4:46 p.m. which indicates to me that I made the payment before the 30 days mark. According to Federal Code 15 USC 1666b - Timing of payments: A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637(b) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Farmers are not doing their due diligence to send a periodic statement which they are required by law to send to the consumer for any consumer credit transaction. The creditor is only required to credit the payment as of the date of receipt. I have a receipt and a transaction ID of ********** and a confirmation number of ******* I made this payment on the website which authorizes the creditor to effect the payment on ***** **, 2023.

      Business Response

      Date: 05/09/2023

      Based on the customer's pay history, the payment due on ***** ** 2023 was not made until ***** ** 2023. This caused the account to report as past 30 days. This account is a retail installment contract not an open-ended credit card account. Terms and payment information are disclosed at the point of purchase. It is also disclosed that monthly statements are not mailed out. 

      Customer Answer

      Date: 05/10/2023



      Complaint: ********



      I am rejecting this response



      Sincerely,



      ******* ******

    Farmers Home Furniture is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.