Complaints
This profile includes complaints for Hollis Cobb Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 72 total complaints in the last 3 years.
- 34 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive asked for verification of debt and have not received it. My biggest complaint- the associate (who said it was recorded) told me my date of service, doctor and what i was diagnosed with! This is a HIPPA violation. I asked to speak to a manager and sat on hold for over an hour. They constantly call me. I am livid!!!! You should NOT know my personal information!!!! I want this removed from my credit and demolished ASAP or i will be contacting an attorney
Business Response
Date: 08/26/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** Please let this serve as notice that Hollis Cobb Associates, Inc. does not report information, positive or negative to any credit reporting agency. We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.Initial Complaint
Date:08/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
If this is from ************ I was told by the hospital ******** took care of my bill. I have received no bills in over a year and now I am being harassed by this company!!! I have told this company this but they continue to talk over me and ignore what I say.Business Response
Date: 08/21/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** A request has been submitted for an explanation of charges to be mailed.Initial Complaint
Date:08/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving phone calls more than once a day from Hollis **** regarding a medical debt to ************************************** that just showed up on my credit report and lowered my score by 60 points. I ignored their calls because I don't know anything about this debt, nor have I ever been to **************************************. Medical ************ is alleging that I owe them $2,046 and this has to be a case of identity theft. I am also seeking legal counsel for the harassment of phone calls that are threatening and illegal as well as to have this debt removed. I have a perfect credit report and this is outrageous. *************************** is my name and I would like this resolved immediately.Business Response
Date: 08/20/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** Please let this serve as notice that Hollis Cobb Associates, Inc. does not report information, positive or negative to any credit reporting agency. We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.Customer Answer
Date: 08/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:07/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hollis Cobb Associates is a collection company that is engaging in harassing and unscrupulous billing practices. They call us daily, are very rude and are threatening. We have made a meaningful good faith effort to resolve an outstanding medical bill. However, they continue to be threatening and unwilling to negotiate in good faith. The outstanding debts are for *********************** (my wife) and *********************** (my minor son).Business Response
Date: 07/30/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.Customer Answer
Date: 07/30/2024
Complaint: 22059386
I would like clarification from the business as to the status of the outstanding debt and their response that they will put the file in a cease posture. To be clear, I am willing to pay $1,800 in a good faith effort to resolve all outstanding debts associated with *********************** and ***********************. Please let me know if that is satisfactory and what the next steps are.
Sincerely,
*******************Business Response
Date: 07/30/2024
Consumers are invited to contact us at ************ for additional questions or concerns.Initial Complaint
Date:07/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These people are calling me and have yet to send paper documentation verifying whobor what they are calling about using a prerecorded message statingvthey are a debt collector but not who they are representuming until paper dumenration is received I feel this can be considered harrassment .Business Response
Date: 07/22/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** We do not show any active accounts with the information provided. Please provide additional information such as account number or phone number.Customer Answer
Date: 07/22/2024
You are calling my home phone ************* and how can I provide an account number when message is pregenerated that does not provide any such info other than calling your office numberBusiness Response
Date: 07/23/2024
We were able to locate an account with the additional phone number you provided. This has been placed in a ceased status and the phone number has been added to our do not call list.Customer Answer
Date: 07/23/2024
Complaint: 21992367
I am rejecting this response because: it is not an offer just an excuse to keep harrassing me withoit giving any information sich as account number and calling on my hone phone of *************. Also how can I provide information requested from an automated call that demands to return call stating it is a bysiness matter stating no name or account number
Sincerely,
*************************Business Response
Date: 07/23/2024
Consumers are invited to contact us at ************** with additional questions or concerns.Customer Answer
Date: 07/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:06/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving calls from this company for Medical services covered by my insurance. I have not received any mail regarding money owed, however, this company is calling regularly and I would like the phone calls to stop.Business Response
Date: 06/21/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our Compliance Department. We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.Initial Complaint
Date:06/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hollis Cobb Associates keep calling and sending bills but I cannot find any invoice of anything. The hospital website cannot pull up my bill amount and cant find it at all. They keep sending messages and letters, harassing me.Business Response
Date: 06/19/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** A request has been submitted for an explanation of charges.Customer Answer
Date: 06/19/2024
Complaint: 21862706
I am rejecting this response because: I am awaiting the explanation of charges.
Sincerely,
*****************Business Response
Date: 06/25/2024
The explanation of charges has been mailed.Initial Complaint
Date:06/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hollis Cobb Associates sent a debt collection letter to my 13 year old claiming that she owed a bill from a doctor for orthopedic services. They gave me a name of a doctor we had never seen and a date of service that does not exist anywhere. I called my doctor's ********************** and was informed we did not have an outstanding bill nor does the hospital use that billing company for collections. When I contacted Hollis **** they threatened to purse my minor daughter until the bill is paid. They are now harassing me with phone calls for a debt that does not exist. We've been going to the same hospital since my daughter was born. So there is no connection with this other doctor they are claiming.Business Response
Date: 06/14/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** Please let this serve as notice that Hollis Cobb Associates, Inc. does not report information, positive or negative to any credit reporting agency. We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.Customer Answer
Date: 06/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:06/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had to block this number because they repeatedly call me over a medical bill that I do not owe! Please have them remove me from any contact! My permission for any medical information of mine was not given!Business Response
Date: 06/12/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our Compliance Department. We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.Initial Complaint
Date:06/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been bombarded with calls from Hollis **** debt collection in regards to a bill from a hospital. i called the hospital and they stated they have not sent me to collections and are unaware of why/how Hollis **** has my information or why theyre claiming to collect a debt on behalf of the hospital.Business Response
Date: 06/12/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our Compliance Department. We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.Customer Answer
Date: 06/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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