Complaints
This profile includes complaints for Hollis Cobb Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 72 total complaints in the last 3 years.
- 34 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** said I owed $116.61 to a hospital, but according to my ******** bill I did not. I also have *********
Business Response
Date: 06/10/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our Compliance Department. We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.Initial Complaint
Date:06/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been contacted via text message multiple times, even AFTER I requested to no longer receive text messages from them. I am not liable for this debt with Hollis Cobb Associates. I do not have a contract with Hollis Cobb Associates. They did not provide the original contract as I requested. Please cease and desist from all contact. Thank you.Business Response
Date: 06/07/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our Compliance Department. We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.Customer Answer
Date: 06/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:05/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, this is in regards to a procedure I underwent at ************************* Brockton with Dr. ******************** I was billed $297.03, allowable charges by my health insurance was $200 and fully covered by them. The *** sent by my insurance had $0 as patient responsibility. The procedure was in Dec 2022. Now Hollis Cobb Associates, has repeatedly called me and wants me to pay them $297.03 despite me telling them on the phone that I do not owe any money to **************** I need them to stop calling me for something I don't owe.Business Response
Date: 05/29/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our Compliance Department. We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.Initial Complaint
Date:04/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is try to collect money from a Relative and not the actual person they are harassing them to try to get them to pay a **** for another person its illegal.Business Response
Date: 04/22/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** We have placed this account in a ceased status.Initial Complaint
Date:04/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Hollis Cobb Associates. I do not have a contract with Hollis Cobb Associates. They did not provide the original contract as I requested.Business Response
Date: 04/15/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** Please let this serve as notice that Hollis Cobb Associates, Inc. does not report information, positive or negative to any credit reporting agency. We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.Initial Complaint
Date:03/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
See below.. I reached out to Piedmont by phone, phone app, and email and can not reach Supervisor to resolve:Begin forwarded message:From: *********: March 26, 2024 at 7:33:50PM EDT To: **************************** Subject: Billing Dept>>>Disputing collections March 2024 letters Ive called ur billing **** and sent a message on this my chart phone app last Friday disputing collection March ********************************************************************I ** NOT have any 2021 dr balances due. I resolved with ur billing supervisor in spring 2022.Plus I have not received a bill or account audits for 2021, 2022, 2023, 2024; And there is NO $ balance owed on this MyChart phone app.Confirm receipt of this email; AND Call me as there is a collections deadline in a couple of weeks.***************************** ***************** university *********** *****;Business Response
Date: 03/28/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc. regarding this matter.Initial Complaint
Date:03/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hollis Cobb Associates sent me a debt collection bill for $1,347.00 that they claimed I owed Atlanta Gastro Associates. I also received a bill from *** stating I only owed $300.00. I called AGA on 3-14-24 with call started at 4:37 - lasted 27;07 minutes (most of that time was spent on hold) and spoke with ***********************. She told me the amount of $1,347.00 was what my insurance company owed them, and that I only owed them $300.00. Now that this amount is comfirmed, I am mailing in the remaining balance of $300. I told **** that I would file a claim with the BBB, because this Hollis Cobb Associates stated that they were collecting a debt for AGA and using a false amount. I think this company may be scamming people, or both companies are working together to double dip and get paid the full amount by the patient and the insurance company.Business Response
Date: 03/15/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** A request has been submitted for an explanation of charges. Please let this serve as notice that Patient Accounts Bureau does not report information, positive or negative to any credit reporting agency.Customer Answer
Date: 03/16/2024
Complaint: 21434821
I am rejecting this response because: you are trying to balance bill me for services that are to be paid by my insurance company. That is illegal. How many other people are you attempting to do this too?
Sincerely,
***********************Business Response
Date: 03/19/2024
As of 3/15/24 our system reflects a zero balance.Customer Answer
Date: 03/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I think they only resolved it because I entered a complaint with the BBB, and do worry about them incorrectly billing other insurance customers.
Sincerely,
***********************Initial Complaint
Date:03/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Account ******** I received notice from Hollis **** attempting to collect an alleged medical debt. I disputed the validity of the debt and I requested validation of this debt along with the original signed contract and a copy of my signed ***** form. Your response was well over 30 days and did not include all the documentation I requested. I am aware that your company has violated regulations of the ***** Act 42 US Code 1320 d-6. I request a cease and desist all collection activities. I never signed anything authorizing your company to have access to my medical records and or procedures I had to undergo. Please be advised any abuse or attemps to harm my credit history or rating on your behalf will be met with all legal recourses available to me by law as this is a direct violation of the Fair Debt Collection Practices Act specifically 15 USC 1692 B (2) 15 USC 1692 C (A) 15 USC 1692 C (4) 15 USC 1692 B (5)Business Response
Date: 03/11/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** Please let this serve as notice that Patient Accounts Bureau does not report information, positive or negative to any credit reporting agency. We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc., dba Patient Accounts Bureau regarding this matter.Customer Answer
Date: 03/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:02/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a call from an employee at Hollis **** who stated that I owed money to them due to a collection from ************************. The two appointments in question were June ******* and November 20,2023. I paid the first amount of ***** but did not pay again because I started to think it was a scam. I began to investigate with the ************************ and no one knew to what ********** was referring. I got online and searched Hollis **** to see they have numerous complaints. I am disappointed in myself for falling for it and upset that people steal from each other.Business Response
Date: 02/09/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** We have placed this account in a ceased status. There will be no further contact from Hollis Cobb Associates, Inc., dba Patient Accounts Bureau regarding this matter.Customer Answer
Date: 02/10/2024
Complaint: 21266986
I am rejecting this response because: there was no explanation as to why this happened? Why are you calling people to collect money IF they dont owe money? Are their employees at Hollis **** who are scammers? I am confused by your response, there is no admission of guilt? IF the charge was legit why would you not defend yourself and show me the proof of owing a debt?
I think the money should be refunded since you are unable or unwilling to prove the charge was legitimate.Sincerely,
***************************Business Response
Date: 02/13/2024
We will have a manager contact you to discuss the account.Initial Complaint
Date:01/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm receiving regular text messages from this debt collection agency regarding a debt that they claim that I owe to Convenient MD. They are not providing information about the bill that is owed or when it was due. The texts seem scam like given that I'm not receiving bills in the mail from Convenient MD themselves.Business Response
Date: 01/23/2024
We are in receipt of your communication and appreciate the opportunity to respond. Concerns like this are investigated by our ********************** The initial letter was mailed on 1/15/24 to the address on file. Consumers are invited to contact us at ************ with additional questions or concerns.
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