Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,So i signed up for this company- Ecom Degree University 7 days program on the 6th of April, 2025. I paid $47.00(4/8/2025) and $91.00(4/6/2025) initially and finally upgraded and paid $997(4/11/2025) to learn how to become an Amazon FBA Seller. So I paid a total of $1,135.00 for this Program.During the program, we were presented with a credit Report specialist who helped students get approved for funding and unfortunately for me i did not get Funding because i already have a bad credit and ******* is willing to fund me or give me a credit card which is required by ****** to open a Seller Account.During one of the classes, i let the presenter know that i have a very bad credit score and No Credit card to open my Amazon Seller account, what do i do now?, he advised me to go and open a secured credit card and use it. I have tried several banks and no one is willing to give me a credit card now because of my credit history which declined when i lost my job and could not afford to keep paying my bills.I have reached out to Ecom Degree University Team severally as you can see from my emails with them to refund me my money as you can see from the attached documents and they are now playing games with me and have stopped responding to my email as at last week.Please, your organization have helped me before and i trust and hope that you would be able to help me again this time. I am a single mom, economy is bad, i was trying to learn a skill to help me and my family out but each time, something will go wrong. I have seen successful stories from some students, i know it works but this program is not for me now since i could not even get a credit card to open Amazon Seller account now. I emailed them for a refund and they keep saying i should be more specific on why i need my refund.Please, help me get my refund of $1,135.00(thousand one hundred and thirty five dollars)from ******* ****** the owner and his team.Thanks a lot.Sincerely,Blessing Obonna.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 20, 2025, I enrolled in the Legacy Mastermind program from Ecom Degree University via Whop. I paid $3,000 upfront and financed $7,000 through Affirm.The program promised 1-on-1 coaching, live support, and personal guidance. However, my coaching session was canceled and never rescheduled. I contacted the business through email, Discord, and Instagram asking for a resolution, but was ignored.I requested a cancellation before my first payment was due. The only reply I received was a generic message saying my request was forwarded to managementno follow-up ever happened.Additionally, a representative from the company told me during a Zoom call to inflate my income to qualify for Affirm financing. This is misleading and unethical.I am now disputing the loan through the **** (Case #******-20200435) and seeking a full refund of the $3,000 deposit and cancellation of the Affirm loan.This business has failed to fulfill its contract and ignored all support requests.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a legacy mastermind mentorship with Ecom degree university . The deposit was $997 and then $7,000 was financed with Affirm. The first payment is set for 3/24/25. In my week being in the legacy mastermind there came a time when support was not available 24/7 as stated and I was left in the dark when I was supposed to always be able to get assistance especially at that price point. About one week later I asked to cancel my mentorship and cancel my loan due to unforeseen circumstances that occurred over the weekend. A response took over 24 hours and my request was denied. I responded with an explanation as to why and that I was just a week in and I have been ignored ever since. This program isnt what it promised to be , and I am also now in a financial hardship that does not allow me to continue . There is no phone number to this entity and they have stopped all communication with me. I want a full refund of my deposit for $997 and I want the affirm loan to be canceled.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently inquired about joining this ecom program I saw online. Me and the program set up a meeting to speak on ****** FaceTime about the details. At the end of the meeting I told them I did not want to go through with it because its was $4800. The person I spoke to name was ******** He asked me why I didnt want to go forward with it and I told him I felt it was a big risk. After telling him I appreciated the conversation, he told me that if I didnt like the program that I have 30 days to not go through with it. Even tells me that AFFIRM guarantees this because they needed to set up a system where people have the opportunity to get their money back. I said ok, after 3 days I reached back out and said i did not want to go through with it. What happens? They are currently telling me to sign the contract so they can refund me my money and I said NO! If I sign that means I owe you guys and I can never get a refund through affirm! I have all the text messages to prove what Im saying. Its been over a week and they are still refusing to reach out to affirm and give me my money back. They are a scam and practices are very unethical! They kicked me out of the **** app that they use the same day I asked for a refund but are yet to reach out to AFFIRM about my money. They never called me or nothing. They want me to get on a ****** call with them again and I said no because I need my proof about this situation.

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11th of January I had a meeting with ******* from Ecom Degree University to understand the business model.******* gave me information about the business model and process.During our conversation I clarified to ******* that due to non immigration status I have some restrictions involving other business actively.******* responded we can check with our legal department, I am under impression that I am gathering information without obligation to join programme During our conversation ******* started showing me affirm payment option and told me you dont need to pay anything down, I was like thats a good option. ******* started typing info I thought he is checking eligibility but somehow there was an error on his end and he wanted me to fill out info still I am under impression that we are checking eligibility criteria and then suddenly I realise ******* made me apply for affirm loan of $ 4800 + $ 600 finance charges and still I was thinking this is all info only we are not actually processing the loan.Also I was told that there will be a monthly payment of $ 400 from next month Next day I receive email to sign agreement I tried and contact ******* that I received email to sign agreement but as you know I am unable to process with the programme due to my non immigration status as we discussed Again ******* was saying let me check with my legal team till date he didnt reply I got welcome email from affirm regarding loan amount and I got surprised and I called affirm to find out whats going on I didnt apply for loan and that time affirm confirmed that Ecom Degree University has changed me $ 4800 on 11th January and I was like no but I didnt sign up or join programme how can they charge like that , I requested affirm to cancel loan amount and pause process and they advice to contact Ecom degree University for refund I contacted Ecom Degree University support team for refund. I got email from support team they are unable to process refund

• Initial Complaint

  Date:01/28/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to **** ****** on Christmas on Whatsapp to sign up. I paid the next day. I told him I needed help with funding, he said they can help get funding. I told him I cant do it otherwise , he assured me they would help. Once I paid , I'm told they can't help. I logged in once, After that I couldn't get in. I reached out to **** on the 27th and he is ignoring me and he deleted our conversation. They are VERY deceptive. I did not get what I was promised.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a course that was advertized for $97, but ended up being a scam due to asking adicional $200 per month after signing up. I called 2 days later to cancel the program, but they refuse to give my money back. Now they have went ahead and started charging my account extra monthly fees after I requested to cancel

  Business Response

  Date: 01/21/2025

  Hi Emeary,
  
  Here is the original email sent from the you to our support
  
  "Greetings, i didn't realize the course is more than $100, plus it seems like other expenses like getting LLC, etc. Therfore, I'd like to get a full refund and will contact you in the future if I decide to continue. In the meantime, I thank you for your time & opportunity." 
  
  Thank you for reaching out and sharing your feedback. At Ecom Degree University, we strive to provide full transparency about the investments required for our program and the steps involved in building a successful business.
  
  When enrolling, we make it clear through our website and communications that the program is a subscription-based service with additional potential investments, such as obtaining an LLC, that are common when launching a business. These details are outlined to ensure every student can make an informed decision before proceeding.
  
  While we understand your perspective, its important to clarify that the responsibility of reviewing this information ultimately rests with you. Business success requires not only the resources we provide but also a mindset of ownership and accountabilityqualities we aim to cultivate in our community.
  
  Our team is always available to answer questions prior to and during enrollment. We encourage students to take advantage of these resources to clarify any doubts and make the most of the program. Additionally, our subscription allows for flexibility, enabling students to utilize the service for just 30 days if that best suits their needs.
  
  You're more than welcome to email us to cancel the monthly subscription, we also recommend within your active enrollment period to complete the course and ask questions to our staff to make the best use of your investment to your education. 
  
  Wishing you the best in your endeavors,
  Ecom Degree University

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22824602
  
  I am rejecting this response because:

   

  I decided to cancel the class couple days after I signed up. However, my emails were ignored for weeks before they finally responded. Their business model is not for everyone and they need to understand they can NOT force individuals to join their multi level program & or don't have enough time to invest each day to make business work. Plus there is a lot more $ being asked in order to succeed in the business. I only joined to see if the trial period was something i can expand on, but once I realized it wasn't, I informed them right away. As I mentioned earlier, all my emails were ignored for weeks. 
  
  Sincerely,
  
  Emeray *****

• Initial Complaint

  Date:01/11/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, I scheduled my meeting with the company to see if I was eligible to join the program. I was put into a ****** meet with Eyden who explained some basics. After he learned of my credit score I was told that I was eligible to become apart of the program and that I would be placed into another meeting later that day with ******** The meeting came and ******* buttered me up with false information and emphasizing the importance that once I join I would be able to get a refund without any extra steps before the first 60 days. While he is trying to persuade me to join, I am questioning him about being able to get a refund. After he won me over with the idea of a guaranteed 60 day refund without any stipulations I decided to go along with the program. While enrolling in the course he is intent on signing up for me and just having me tell him my information over the phone. I start to get questionable about that and tell him I can just do it myself and to send me the link. He then gets a awkward look on his face but ultimately goes with it allowing me to put my own bank information in as he already completed all the other steps so the only thing left was to pay. Before paying I ask him to see the paperwork retaining the information on the 60day guaranteed refund and he says they he cannot do that because the information gets sent once the payment is in. I put my trust in him and pay once I tell him I paid the deposit, He instantly goes on his phone to text and is eager to get off the phone with me as quickly as possible telling me to sign the binding documents and everything is good. I then recieve the documents and realized that the information he was telling me and what was in the paperwork were completely different. This immediately scared me away and made me request a refund the same day. Since then I have been back and forth with customer support and they have since stopped replying to my emails regarding a refund. I have not signed any binding paperwork either

  Business Response

  Date: 01/14/2025

  Hi ********,
  
  Thank you for reaching out and sharing your concerns. Weve received your BBB complaint, and wed like to address this matter promptly to ensure you feel supported throughout the process. Typically, the best way to resolve issues like these is to contact us directly at ******************************* where our team can assist you efficiently.
  
  If youd prefer to move forward with a refund, we can absolutely process that for you. Due to the circumstances involving your account set up and support, there will be a $100 processing fee, and wed refund the remaining $600 of your program fee. 
  
  That being said, wed also like to offer you some guidance, as were deeply committed to the success of our students. Starting a business can be challenging, and its natural to feel apprehensive when stepping out of your comfort zone. What weve found is that students who push through these moments of uncertainty often achieve incredible growthnot just in business but in personal development as well. Our mission is to help you rise to the challenge, not just for yourself but for your future and your family.
  
  Were here to support you every step of the way. Feel free to reach out with any questions or let us know how youd like to move forward.
  
  Best regards,
  EDU Support Team

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22799566
  
  I am rejecting this response because: 

  I have recently made a post on bbb about my situation and the company owing me an $700 full refund. I requested a refund for the product a day after making the purchase after extensive research and feeling as though I recieved different information in the introduction process and reading the paperwork. After making the post on bbb I had thought we came to resolution to have a full refund with just a $100 processing fee, once recieving the refund I only received $100 refunded and it said $500 goes to the credited amount of around $500 which would be for the payment plan that we hadn't even made it to the point in the purchase to start that fee. This would result to the full purchase being a total of $1200. Once receiving the payment I then noticed this and sent an email but now they will not even respond back when they use to respond back in a day or two later. It has been around two to three weeks now and I haven't recieved a response to the various emails I have sent. I am unsatisfied with this interaction and hope that we can get past this situation. It would be very helpful to get a response back from the company and recieve my full refund amount.

  
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the training materials provided for the ****, participants were advised to open an account with ******* during Phase 2. ****** seized $18,000 in cash and $15,000 in inventory due to one item purchased from 888 being classified as counterfeit. ****** indicated that they do not regard 888 as a legitimate source of inventory.I contacted management due to their extensive experience as ****** sellers, as they had previously recommended 888 to me via the "Start Here" section of this program. Unfortunately, I have not received any responses to my inquiries for assistance regarding this issue, which has left me feeling disregarded. Given that **** is the organization that encouraged me and many others to engage with 888, it is reasonable to expect that they would provide the necessary support and resources. This support is a primary reason many of us enrolled in the **** Platinum Program, as it is essential to receive expert guidance during our Amazon journey.**** must incorporate a disclaimer stating that any items purchased from this vendor are undertaken at the buyers' own risk. Although I find myself beyond the point of resolution, it would be prudent for the organization to issue a full refund to those affected. Ensuring that future **** students are adequately informed about the associated risks of such partnerships is of utmost importance Lastly, *** continuing to charge me for the *** ELITE PLATINUM MENTORSHIP PROGRAM at a rate of $197.00 per month? I never agreed to this fee, and *** doesn't have a signed document from me or my company confirming my consent to these charges. Despite my attempts to contact your company via text and email, I have not received any response. I also requested a callback, but that request went unanswered. Therefore, I kindly request that you stop charging me this fee and issue a full refund for all the months I have been charged. **** was notified in their ***************** chat, but they deleted the message without any response.

  Business Response

  Date: 12/13/2024

  Hey ******,
  
  Thank you for sharing your concerns. Our program provides tools and vendor recommendations based on past positive experiences, but these are suggestions, not requirements, and participants are encouraged to conduct their own due diligence before committing to any business decision. While we regret to hear about your challenges with 888Lots, we cannot be held accountable for third-party vendor actions as well as yours. Regarding your concerns about support if your inquiries went unanswered; we will investigate this further.
  As for the charges related to the *** Alumni, our billing is based on terms agreed upon at enrollment, we'll remove you from alumni, and review your account for any discrepancies. Please contact us at ****************************** so we can address your concerns directly. We appreciate your feedback and are committed to resolving this matter.
  
  Sincerely,
  *** Support Team
  
  

  Customer Answer

  Date: 12/13/2024

  Thank you for your response. I appreciate your acknowledgment of my concerns regarding your program.
  
  
  However, I would like to clarify that my experience with 888Lots was not as positive as suggested and has caused significant issues. While I understand your position regarding vendor recommendations, its important to note that these recommendations carry weight and influence participants' decisions, making the experience more impactful.
  
  
  I firmly contend that this was not merely a suggestion. Throughout one-on-one calls, group discussions, and interactions in the Discord chat, the coaches consistently conveyed that establishing an account with this vendor was a requisite action. This requirement needed to be fulfilled.
  
  
  I also want to emphasize the need for responsive support in situations like this. Its vital for participants to feel heard and supported, particularly when they encounter challenges. If my inquiries went unanswered, I believe this may reflect a larger issue within the support system.
  
  
  Regarding the *** Alumni charges, I appreciate your willingness to review my account. I would like to ensure that all terms and agreements are clear and correctly applied.
  
  
  I will follow up with the support team as suggested, but I hope my feedback can contribute to enhancing your program for future participants.
  Thank you for your attention to these matters. I look forward to your response.
  

  Customer Answer

  Date: 01/09/2025

  To clarify, my complaint is specifically with Ecom Degree University, not 888Lots. I am currently working with both a local attorney and the Attorney General, who advised me to file this complaint with the BBB to determine if Ecom Degree University would respond in good faith.

  For your review, I have attached four exhibits:

  *** style="color: black;">Exhibit A and Exhibit B: These are my contracts with Ecom Degree University. *** style="color: black;">Exhibit C: Included in my initial complaint, this details Step 3, which requires students to sign up with Wholesaler 888Lots. While my issue is not with 888Lots, the concern lies with Ecom Degree Universitys role in this process. *** style="color: black;">Exhibit D: This outlines the hidden fees I have identified in my complaint, including $197.00 per month charged without legal consent. Ecom Degree University has been billing me for nearly a year, despite no signed contract, verbal agreement, or written authorization to support these charges. Additionally, my communications with Ecom Degree University have ceased, as shown in this exhibit. This lack of response appears to coincide with my decision not to sign up for their Alumni ********************

  The core of my complaint centers around Ecom Degree Universitys failure to provide the leadership and guidance promised throughout the program, for which I paid over $10,000. Furthermore, the hidden fees and the lack of adequate support have effectively set me up for failure in this program.

  For these reasons, I am requesting a full refund. I trust this information clarifies my concerns, and I look forward to your assistance in addressing this matter appropriately.

  Business Response

  Date: 01/16/2025

  Hi ******,
  
  I appreciate you taking the time to express your concerns. However, it seems were revisiting points that have already been addressed previously numerous times.
  
  To address your core complaints:
  
  Leadership and Guidance: Our program has provided the tools and resources necessary for success, including coaching calls and Office Hours conducted M-F, where guidance and leadership are consistently available. According to our records, youve celebrated a sales win within the program, demonstrating satisfaction and progress at some point during your enrollment. As stated "When I started my journey with Ecom, I consulted with a few virtual assistants to see how long it would take them to help me achieve $10,000 in monthly sales. They estimated it would take 4-6 months. I advised them to kick rocks because I was on a different time. 20K second month Lets Go" along with a screenshot of you having started your store and achieving this milestone within 2-3 months.
  
  Timeline of Complaints: Its concerning that over a year after enrolling and not seeking support for 89 months, you are now seeking a refund.
  
  Hidden Fees: Our program does not include hidden fees. Regarding your claims about the alumni charges, if there was a lapse in communication or handling on our end, we are more than happy to refund any fees associated with the alumni program. To proceed, we would need a screenshot or evidence showing that you sought a refund through the appropriate channels, as you've mentioned you've attempted numerous times.
  
  If you wish to escalate further, you are welcome to submit a formal legal demand via email to ****************************** or mail it to:
  ***************************
  *****************************************>Bldg 400 Suite 300
  ****************
  
  We remain open to resolving this matter professionally.
  Best regards,
  Support Ecom Degree University
  

  Customer Answer

  Date: 01/16/2025

  Ecom Degree University
  I appreciate the effort and support initially extended, and I acknowledge the short-term success I achieved, as reflected in the milestones shared. However, two things can be true at the same time. While I was satisfied with the initial results and progress during the early stages of my enrollment, I have since encountered challenges where the support I needed from your program was unavailable. This gap in support remains an issue even today, which has significantly impacted my overall experience with the program.
  Whats most concerning is the physical proof Ive provided showing that I reached out to both your head trainer and CEO without receiving any response. Additionally, there was no follow-up after I escalated my complaint through the BBB and email. Despite your claim that your company is willing to assist, Ive yet to receive any meaningful outreach or resolution.
  You advised me to use Discord, where I posted multiple times in the community chat, yet my requests were deleted by your team. Furthermore, your coach, 2Wheelz, provided a screenshot of his failure to respond and actively ignoring my messages.
  Regarding hidden fees, I consulted multiple attorneys who reviewed the alumni contract, the two signed contracts, and the unsigned version, all of which raised concerns about their legality. I also have evidence from other students in your program who were charged under the alumni program. One particular student received a refund after three months of improper charges by your company, further substantiating my claims.
  All the information necessary to process a full refund has already been provided. This situation has persisted far too long without proper resolution, and I am requesting immediate action to address my concerns and process a full refund.
  I hope this feedback provides clarity and encourages your company to reflect on how support can be consistently provided to ensure the long-term success of participants.
  Lastly, please note that a legal demand letter will be sent shortly.
  I look forward to your prompt response.
  Sincerely,
  ****** T *****

  Business Response

  Date: 01/21/2025

  Hey ******, 
  
  Our goal has always been to empower our students by providing the tools, resources, and guidance necessary for success. As previously mentioned, we conduct daily Office Hours, Monday through Friday, in an open Zoom format, where students can freely join, ask questions, and receive real-time support. These sessions are a critical resource that many students utilize to overcome challenges, and we encourage proactive engagement in this environment. On average we provide 10 open coaching sessions on a weekly basis for all students to freely utilize.
  
  In business, the ability to actively seek solutions is paramount. While I understand your frustration, reaching out to 2Wheelz and ******* via Discord DMs once without a response over a 9-month period does not demonstrate the level of ownership we encourage in our coaching style. We do take ownership in not having been able to responds which is exactly why we provide numerous open coaching calls. We aim to hold our students to a higher standard, fostering independence and accountability to achieve their goals. Our approach is intentionally designed to challenge our students to step into their fullest potential as you may have seen from the numerous student successes we have on a daily basis. 
  
  Regarding the claim of deleted messages, we take these concerns seriously. However, as previously noted, we have a strict policy of not removing messages unless they violate community guidelines. Despite your statements, we have yet to receive the screenshots youve mentioned you possess to validate these claims. If you have further evidence, we encourage you to share it so we can investigate thoroughly.
  
  For alumni-related questions, please refer to the explanations we have provided in previous communications. If there are additional concerns you would like to discuss, we remain open to constructive dialogue to ensure clarity and transparency.
  
  We remain committed to your success and are here to support youprovided that the resources and opportunities we offer are utilized effectively.
  
  Sincerely,
  Ecom Degree University
  

  Customer Answer

  Date: 01/24/2025

  Hi Ecom,
  First, I would like to thank you for finally taking some accountability. However, I must be honestyour words mean little to me at this point because Ecom has repeatedly shown that they are unwilling to back these statements with meaningful actions.
  While I appreciate you mentioning the availability of your office hours, I am not sure why this was brought up as it does not address my specific concerns. The communication within Ecom appears to be as poor as the service provided. In multiple responses, it has been implied that I only reached out to Ecom once regarding my issue, which is laughable. The chat history with 2Wheelz can clearly demonstrate that this is not the case. Why didnt you consult with him to review the full communication?
  To clarify, my communication began on March 9 with your lead trainer, 2Wheelz. At that time, he stated there was nothing he could do and advised me to contact ********************** I already had an existing relationship with. After Seller Basics attempted to resolve my account issue with ****** but failed, I reached out to Ecom again, only to be ignored. It became clear that the lack of response was because **** knew ****** would not reinstate accounts involving inventory sourced from ********
  As for your suggestion to join a Zoom call, I fail to see how this would make any difference. I have had several Zoom calls with 2Wheelz, and those did not resolve the issue either.
  Regarding my claims about deleted messages, while I dont have proof for the first two instances, I do have a screenshot from December 12 showing a message was removed. Please explain how informing the **** community about the risks of working with ******* violated community guidelines. Isnt the purpose of the community chat to share such information?
  Finally, I want to point out that subscription services are legally required to clearly disclose any fees and terms to consumers. ************************ (***) regulations, as well as the Restore Online Shoppers' Confidence Act (ROSCA), mandate transparency and informed consent. These laws exist to protect consumers from hidden fees and deceptive practices. If Ecom prefers that I file a complaint with the ************************ concerning their written assertion that this is a "subscription-based service" which does not require subscribers to enroll, please inform me accordingly.
  ************************ (***) Regulations: The *** enforces rules against deceptive practices, including hidden fees in subscription services. In October 2024, the *** announced the "Click-to-Cancel" rule, requiring businesses to simplify the process of terminating subscriptions, making it as easy to cancel as it is to sign up  
  I look forward to your response.
  
  Please see the attached correspondence from my attorney regarding this matter.
  Sincerely,
  ****** T *****

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scam- I requested a refund after I was clearly told by ******* that I could refund at any time. This has been a huge burden and so difficult to get sorted out. Awful communication and they are still anticipating me to pay for the course when I cannot afford and also do not have time to contribute. I was clearly told I could refund at any time. Highly suggest not doing any business with these people ever.

  Business Response

  Date: 11/11/2024

  Hey ***** ????
  
  We understand how overwhelming starting a new business can feel, and were here to support you every step of the way. When you made the investment decision of $5.8K, it was for a program designed to hold you to a higher standard than you've ever held for yourself in order for us to help you achieve the goal you shared with us. That commitment sometimes means stepping outside of our comfort zones and this is what growth feels like. 
  
  Our refund policy is based on completing specific action steps within the program to give a clear guidance. If the steps are followed and results arent achieved, we happily provide a refund. According to our records, it looks like you havent started the program or reached out for support from our coaches yet.
  
  Wed love to discuss ways to help you move forward or answer any questions about our process. Please let us know by emailing ****************************** on how we can support you to make 2025 a great year for your eCommerce goals ??
  
  Best regards, Support Team

  Customer Answer

  Date: 11/11/2024

   
  Complaint: 22539392
  
  I am rejecting this response because:

   

  because I was specifically told I could refund at any time. This is an ABSOLUTE SCAM. I do not have the funds or the time to meet any benchmarks. They benchmarks are way too hard to complete. This is absolutely absurd. Just cancel my program. Im so confused why you are treating people so unethically. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 11/12/2024

  Dear *****,
  
  Thank you for sharing your concerns. We genuinely understand how starting a new business can sometimes feel overwhelming, especially when life gets busy and resources feel stretched. Our goal is always to support students in their journey and provide value for their investment.
  
  To clarify, our refund policy is structured to encourage participation and engagement with our program. This policy was created to ensure students have the tools, support, and guidance needed to build a successful business. The benchmarks are designed as clear, achievable steps to help guide progress having helped over ****** people (college students to retired seniors) we have absolute confidence it's achievable whichever way you choose, and we have a dedicated team ready to assist with any challenges that may arise along the way.
  
  We want to work with you to find a solution that best supports your goals. Please reach out to our support team at ******************************* and well be happy to discuss options that may help you feel more confident in the process or address any further concerns.
  
  Thank you again for allowing us the chance to clarify and support you.
  
  Support Team

  Customer Answer

  Date: 11/12/2024

   
  Complaint: 22539392
  
  I am rejecting this response because:

   

  They are using predatory selling methods that are misleading in explaining the refund process. Extremely unethical. I would not do business with these guys. Please cancel my course. Thank you 

   

  
  
  Sincerely,
  
  ***** *****