Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 22, 2024 I talked to ******* from the ECom degree program. We talked and the program sounded like a good idea at the time. I put a down payment on the program of $848.75. A couple days later I ran into some financial issues and decided the program was not a good idea at the time. I didnt sign any on boarding paperwork or anything. I tried reaching out to ******* with no response. Ive emailed Will with the program and had no response either. All I am asking is for my money back and no one can give me an answer. All I want is my money back!!

  Business Response

  Date: 11/06/2024

  Hi *****,
  
  Thank you for reaching out and sharing your thoughts. I understand that sometimes investing in new programs and business ventures can bring up unexpected feelings or concerns.
  Our goal still stands to help you achieve the results you were aiming for when you initially joined the program. As a reminder, our policy states that once the investment/deposit is made, its non-refundable. However, were fully committed to supporting you every step of the way and ensuring you make the most of this opportunity.
  
  If theres anything specific youre concerned about or if you need additional support in any area, please let us know. Were here to help you succeed and get the most out of your investment.
  
  Thank you again, and we look forward to working together to help you reach your goals!
  
  Best regards,
  Support Team

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22482594
  
  I am rejecting this response because: I did the deposit with ******* over the phone. I was never shown any policies or referred to any policies. He just Did everything within his power to get the deposit done and then no contact afterwards. He never told me anything was nonrefundable or Even address the issue about the money. I would like a refund as I do not accept the way that you guys do business and do not wish to do business with you. I will take my business elsewhere if this is how you handle your clients. I do not wish to invest my money in this business, and masking for a full refund because no nonrefundable policies were ever disclosed to me at any point in time. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 11/07/2024

  Hi *****,
  
  Thank you for reaching out and sharing your experience. I apologize if there was any miscommunication or if the non-refundable policy wasnt made clear during your initial conversation. Our intention is always to be transparent and to support our clients in reaching their goals.
  
  We do have a policy on non-refundable deposits to help our clients stay committed to the goals they want to achieve. Additionally, we offer a 60-day action-based guarantee: if you follow everything we teach within the program and see no results toward the goal you set, we will refund your investment. However, I understand your concerns and want to ensure you feel fully supported. If theres anything specific youre worried about or would like assistance with, please let us know. Our team is here to ensure you have a positive experience and stay committed to the investment you've made for yourself and your family.
  
  Please feel free to reach out to us directly at ****************************** if you'd like to discuss further or if theres any way we can assist you moving forward.
  
  Best regards,
  Support Team

  Customer Answer

  Date: 11/11/2024

   
  Complaint: 22482594
  
  I am rejecting this response because: due to the lack of information given to me at the time of my Down payment. Due to the nondisclosure of your nonrefundable policy, I feel like I deserve a full refund. I will not accept anything other than a refund. You withheld pertinent information about your policies to me and didnt even try to understand my situation or reasons For not wanting to continue. I signed no paperwork or any registration for the classes or degree program. Therefore, an action based Nonrefundable policy that you say is in place should not apply to me or my situation. For nondisclosure of your policies or guidelines and lack of information on your part is the reason I should receive a full refund. I do not accept your response and do not wish to be a part of your program! I demand a full refund and will not accept any other offer. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was interested in the **** business I Contacted these guy and I was told it was ******* dollars money back guarantee with in thirty days I sent 3000 the first day ********************************************************************************************************************************** the account we share and was upset that I did not talk it over with her later that day Seb call me and said he would be sending over the forms to sign while reading the forms there was a form asking me to sign a release of the 5800. that I just sent thats A big red flag so I called Seb from ecom university and said I was not signing anything and that I was no longer interested he said I would have to reach out to ecom so they can send my release form to get my 5800. which is a lie I havent heard from them since....I called as well as emeail them and still nothing

  Business Response

  Date: 10/22/2024

  Hey *****,
  
  Our records show that our representative clearly communicated the terms of the 60-day action-based money-back guarantee when you initially decided to invest into our services. This guarantee is designed to ensure that, as long as you actively participate and follow our guidance, we are committed to your success. If after 60 days of active participation you do not see the expected results, we will provide a full refund.
  
  However, the guarantee does not cover a change of mind due to external factors, such as a partners disapproval of the purchase. We understand that these situations can be challenging, but our policy is structured to support folks such as yourself who are trying to build their business through our support.
  
  As it stands, we're still here to help you grow and develop your ecom business as we have with the thousands of students in the program. If you have any further questions or concerns, or if there is a different way we can assist you in getting started, please do not hesitate to reach out at ******************************* We value your business and would be happy to provide any support you may need to move forward with your entrepreneurial journey.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined the free training session which was a total duration of 2 hours and 18 minutes. It was told that everyone that stayed until the end would receive a free replay of the live for future references. Upon finishing the informational live, I never received my replay. *** reached out and messaged via email and social media, but the only response I received was from an email stating that I wasnt on the live and sorry that they missed me but I can sign up for the next one. I spent time during working hours to acquire information that wasnt fully given to me as told in the beginning. This company is a scam and needs to be investigated. The dont even have a phone number for contact and they do NOT respond to emails. Its sad that we live in a world where we are already struggling and that 1% is so **** greedy that they will play on the minds and time of those trying to become successful. Investigate this thing IMMEDIATELY

  Business Response

  Date: 07/23/2024

  We apologize for any inconvenience this may have caused. After thoroughly reviewing our system, we found no record of any emails from the student requesting the recording. It was mentioned during the webinar that the replay link would be forwarded to those who listened and stayed until the end of the workshop.

  There could be several factors why the system did not detect that she joined the webinar right away. Please know that we, as a company, strive to cater to our students and those who aspire to progress in life. We regret any misunderstanding and are committed to assisting you moving forward. If you still need the recording or any other assistance, please let us know, and we will do our best to resolve this promptly.

• Initial Complaint

  Date:03/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been seeking my $5,000 refund back from this company and getting the run around with automated messages that someone will be reaching out to me for weeks and no one has called or issued the refund. After the money was paid, we had asked to get a refund. What we were presented with upon signing up turned out to be something different after. We never started any of the classes/courses. My husband and I have made multiple attempts in reaching out to this company to get our money back and each person says someone else will be reaching out to us and they do not. We have multiple emails going to this company and they just give us excuses each time or sometimes they just don't respond at all. We've never been able to speak to a live person, it's always someone hiding behind an email as we have offered to discuss this over the phone to get our money back faster and they never call us.

  Business Response

  Date: 03/11/2024

  We're pleased to announce that the customer's concern has been successfully addressed. The refund process has been initiated, and we've promptly notified the customer about the resolution. 

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/5/2022 I purchased a product from Ecom Degree to show me how to sell on amazon, being that I really didt have the time to watch the videos like that I decided that I would sign up for the one on one mentorship which was purchased on 12/4/2022. This would give me access to someone who will be hands on with me and give me the guidance I would need to be successful at starting my business. After the purchased I reached out to *******, that was the guy who was supposed to be giving me the one on one training. He never responded to my text message. I emailed support and never got a responds back from them. I reached out in the group chats they had for all the students and was told to reach out to support but I had already done that. On 1/4/2023 I called my bank to dispute the two charges, my **** said they would provisionally credit my account the money back while they do an investigation. On 4/3/2023 I received a letter in the mail saying that their investigation was done and that I wasnt getting my money back. Fast forward to 2/18/2024 I decided to login to watch the videos and the access was gone. I reached out to support and this time I actually got a responds, they told me that being that I did a charged back they took away the access. I went back and forth in email about how my bank told me that wasnt getting my money back so why was my access taken away. Most important is where is my money if the bank said it wasnt credited back and the company saying they don't have it. I just a refund.

  Business Response

  Date: 02/22/2024

  We apologize for the inconvenience the customer has experienced because of this matter. However, we lost the dispute for both payments, and the charges have been debited from our account. As a result, we are unable to process a refund. Attached are screenshots of both transactions, indicating the status of the disputes.

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21329927
  
  I am rejecting this response because there is no way a chargeback can be made and I never received my money back. Provide more screenshot than that. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 02/29/2024

  We have reached out to our payment processor for confirmation regarding the status of the payments. We kindly ask for your continued patience and understanding as we await their response. Rest assured, we are doing our best to resolve this as soon as possible.

  
  

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Basic Ecom Degree Course: Approximately $1,800.00 Elite Gold Program: $5,000.00 Expedited *** Service: +$750.00 At the moment I became an Ecom Degree student, I was starting another business, managing a family land deal, and transitioning between jobs. The plan was to pay for everything with a credit card and very QUICKLY transfer the balance into a zero-interest business credit account: THERE WAS NO MARGIN FOR ERROR.In early November 2023, I solicited help to obtain my *** and resellers permit. The coach I met with via Zoom stated that wed be paying for the *** service and the resellers permit service on TWO SEPARATE OCCASIONS SEPARATED BY A COUPLE OF DAYS. I PAID IN EXCESS OF $760.00.To further complicate things, this coach insisted that I had to use my home address as my registered business address in this process. THIS EXACT SAME CIRCUMSTANCE AROSE WITH ANOTHER STUDENT PRIOR TO MY ZOOM MEETING, AND THIS SAME COACH TOLD THIS PERSON THE EXACT OPPOSITE OF WHAT WAS TOLD TO ME!!! I ended up having to contact the *********************** and pay out-of-pocket to get my address updated. I later received my *** paperwork, but the resellers permit was missing. In addition to this, the promise was made that A LEATHER NOTEBOOK WITH THE NAME OF OUR *** WOULD BE DELIVERED TO US, AND WITHIN THE NOTEBOOK, OR ARTICLES OF CONFEDERATION AND OTHER PAPERS NEEDED TO ESTABLISH A BUSINESS BANK ACCOUNT WOULD BE INCLUDED. To date, I still haven't received any of the items mentioned above. Additionally, I looked at CorpNet's website, and I noticed that the PREMIUM PRICE OF *** PROCESSING SERVICES BEGAN AT LESS THAN $300.00 ( I paid over $750.00 ). I BEGAN TO EXPRESS MY FEELINGS THAT WEVE BEEN SCAMMED . THE VERY NEXT DAY, AN ANNOUNCEMENT WAS MADE WITHIN THE DISCORD GROUP THAT THIS COACH WOULD NO LONGER BE WITH THE PROGRAM!!! Over a MONTH AND A HALF HAS NOW PASSED, AND I STILL DO NOT HAVE MY BUSINESS ACCOUNT, AND I HAVE VERY LITTLE TIME TO GET ANYTHING OUT OF THE PROGRAM.

  Business Response

  Date: 01/03/2024

  We sincerely apologize for any inconvenience caused. We are more than willing to assist and address any concerns the customer may have, and we have already initiated contact to ensure a prompt resolution. Additionally, the $750 has been refunded.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stay as far away from the online course as possible. The disgusting scammy nature of this company is unfathomable. They do not honor their Money-Back Guarantee. I completed less than 1% of their course when I requested a refund. Which is stated on their website, still denied a refund even with 0% completed. Then they spoon fed a generic response stating "our money back guarantee is action based, you must complete all modules and jump through all these hoops within 30 days..." All extra items which are not stated, not provided, nor agreed upon at the time of purchase. They host a pre-recorded seminar multiple times a week claiming it is live. Which it is not. All the content on their website is so poorly put together. It is unorganized, it is less than amateur made, and there are typos and punctuation errors everywhere on their website. Worst of all, they provide fraudulent scripts for users to send to customers regarding "destroyed inventory", "flooding in our warehouse". All bogus, unethical, scammy, fraudulent responses to send to customers. I met the criteria for a refund by not completing any of the course, which I requested in less than 24 hours, and I was still denied by the "head of refunds" who happens to be on of their "mindset coaches". I was strong armed into continuing the course and told I have no other choice. I could tell within minutes of reopening the course, how poorly this is put together and how unethical this entire operation is. I am owed a full refund of $1,497. I have provided multiple screenshots showing the poor integrity of this company. Stating "all trainings are live" when I have screenshots of the same pre-recorded training from 3 different dates. Please whatever you do, do not purchase this course. The customer service team will not help you, they will not budge. They will continue scamming more and more customers on a weekly basis with their pre-recorded" live seminar. There is no element of good customer service from this company!

  Business Response

  Date: 10/31/2023

  We have resolved this with the customer and the charge has been refunded.
  
  
  
  Our refund policy is action-based, which means it's designed to be fair to both you and our program. This policy ensures that customers have the opportunity to engage with the content and experience what we have to offer before making a final decision. It's a way for them to take a test drive and see if the program aligns with their goals and expectations.
  

  Customer Answer

  Date: 10/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a special Christmas offer from Ecom Degree. The conditions were saying (and I have screenshot of it) - "Our 30 day 100% money back promise. Zero risk for you to test it out. ...... If you arent completely satisfied within the first 30 days simply send us an email and you will receive 100% of your money back. For a refund request to be approved your course completion progress has to be below 50%. If you complete more than 50% of the course no refunds are offered. "I emailed them within 30 days and my completion was below 50%, and someone named ************************* absolutely refused to give me my money back. I attached all the correspondence.

  Business Response

  Date: 10/12/2023

  We have reached out to the customer, informing her that we will be processing the refund after they sign our contract. Once signed, we will process the refund right away.

   

  For the record, our refund policy is action-based, which means it's designed to be fair to both you and our program. This policy ensures that you have the opportunity to engage with the content and experience what we have to offer before making a final decision.

• Initial Complaint

  Date:09/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been requesting full refund on my investment of over $2000 from ******************* and his Ecom Degree University. Citibank helped me get a portion of that money leaving a balance of $1791 to be refunded to **** was deceived into thinking that it was a business I was buying into. That was not the case. Upon noticing this after my investment? I immediately requested a full refund. They had a 30 days Money Back Guarantee to which they are not honoring. PLEASE HELP ME GET ALL OF MY MONEY BACK. I have a screenshot of it Keep in mind, my investment was to have an online store and it was referred most as *******************. But when I was charged? It became Ecom Degree University. It's a scam.Your help in this matter is greatly appreciated by me. Thanks

  Business Response

  Date: 01/21/2024

  We have reached out to the customer to resolve their concern but we have yet to receive a response.

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially purchased their 30 day 100% money-back promise EDU 2.0 course on 4/11/23. This course came with a variety of things including step by step training, a private FB Ecom mastermind, a free call with the founder, a free call with their Shopify expert, among other things. I was then contacted on 4/13/23 by one of their employees about joining their EDU 2.0 Elite program, which GUARANTEES to scale ones business to generate $20k a month continuously. I signed up for their elite program being that it all had a 30 day 100% money-back promise. This is where it all went downhill. I reached out the same day to inquire about receiving everything I had signed up for, but I received no answer. This is when I saw a huge red flag and decided to request a refund 6 days later under their money-back promise. I consistently tried to contact them so that they can honor their promise, but I never received a reply. ************************************************************************************************* to reconsider my request and trust them as my service provider, which I found completely ridiculous and totally unacceptable. I continued for months to consistently request them to honor their money-back promise. I received another response stating that they no longer offer refunds, but they do have a double your money back guarantee if one does not see profit in 60 to 90 days. I then stated that it took 40 days to get a response from someone and that the money-back promise was offered when I signed up and it needs to be honored. They then stated the following, "Rather than offering a full refund, we would like to propose a unique opportunity to work closely with our team to help you achieve your business goals.". I stand firm on requesting a refund, but start getting automated responses from this point on. I proceed to advise them that what they are doing is deceptive advertising which is a criminal violation. At this point, there is a material breach of contract.

  Business Response

  Date: 08/07/2023

  Dear BBB,
  
  We appreciate the opportunity to address the concerns raised by *********************** in his recent complaint. We understand the importance of transparency and want to provide clarity regarding our refund policy.
  
  Our 30-day refund guarantee is structured as an action-based policy. This means that customers are required to complete specific tasks within the course to qualify for a refund. This approach ensures that students engage with the content and have a fair opportunity to benefit from the training provided.
  
  We want to assure you that we have reviewed *************************** case and have refunded all payments made by them to us. While we regret any misunderstanding that *** have occurred, we strive to uphold our policy consistently and treat all customers fairly.
  
  We value *************************** feedback and are open to discussing their situation further if needed. Thank you for your attention to this matter. If you require any additional information, please feel free to reach out to us directly.
  
  Sincerely,
  
  Ecom Degree University