Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receipt #: 1865-3315 I am writing this letter in regards to my purchase to Ecom Degree University which started on September 26 for $1497. I started off by contacting them on the same night that I purchased this program via email (since this was the only point of contact to them). After I emailed them back they wanted me to send four pieces of information back to them before I got refunded. Although the people who were on the ******** live video on September 26, were told by ***************** (the founder) this was a 30 day, no question asked money back guarantee, I decided to at least try to complete the steps even though this was sprung upon me. Steps 1-3 were verified to be good (this will all be found in the email chain submitted) and Step 4 required me to obtain a wholesale account which in order to open a wholesale account you have to 1) have an LLC and 2) have to have a resellers permit. Even though this was impossible to do with now less than 30 days to complete, I tried it anyway, to see how far I could get. To retrieve the permit and LLC I had to go through the government to achieve these items, and I had trouble obtaining my resellers permit. Once I figure that this is not going to work out, I emailed them again on the 26th letting them know that I was unable to retrieve a wholesale account due to me having issues obtaining the resellers permit. After this I received no response from them until I reached out to *********** to dispute this and they only responded to the bank and not to my email of me reaching out, trying to get help with this.

  Business Response

  Date: 08/08/2023

  We understand that ******** has expressed frustration regarding the refund process for our program. We want to emphasize that our 30-day refund guarantee is action-based. This means that we encourage customers to engage with the course content, implement the strategies, and genuinely give the program a fair try before deciding whether it aligns with their goals.In this case, the customer initiated a chargeback, and upon review, the bank ruled in our favor and determined that the chargeback was not warranted.To address the customer's concerns and uphold our commitment to customer satisfaction, we have refunded the $1497 payment to the customer.We value addressing concerns promptly and improving our response times. We appreciate the customer's patience and are dedicated to delivering exceptional experiences.

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/4 I attended a free webinar to learn how to sell products on Amazon after the webinar they give you the option to purchase a course and get in a private group for $14.99they offered different prices based on if you did a payment plan or paid in full . I did a down payment of $997 with a 30day money back guarantee once you get access to the course you are put in a telechat and ************** where you are supposed to get help Understanding the material in the course but its mainly a bunch of newbies just like me that cant really help me.once I paid for the course I started receiving emails about an elite course that will you give you a one on one mentor, the elite program guarantee they will get you to 10k in sells within 30days so I put in for a refund on the original Course within the 30day window and went ahead and paid for the elite course with the expectation that I would be refunded the $997. the elite course cost $4500 and I put a down pay of $1500.9/14/2022, after joining the elite team I realized that it was also a bunch of fluff they will answer questions for you but they didnt really take charge to help you as promised and make sure you are moving forward I was constantly reaching out for help.i Never received information about my original payment of $997 so I disputed it with my bank and they rejected it. I sent an email to cancel out the elite program since I did not make 10k in sales that they promised they would help me do. They spam me with payment emails and invoices but never answering the cancellation emails they came back almost 3months later and charged my account another $1500 on 12/17 posted to my account 12/29.I had requested all memberships be canceled. I have been constantly emailing someone by the name of *********************** and keep getting the run around about my refunds. I have tried to work with them with no resolution I am requesting a refund on $997 and $1500 that was taken out of my account on 12/19/22

  Business Response

  Date: 08/08/2023

  Our 30-day refund guarantee is action-based, encouraging genuine engagement with the program before seeking a refund. ***** selected our main course with the two-month payment plan of $997 per month, but they only completed one payment. They initiated a dispute for the $997 payment, but the bank ruled in our favor and the payment was not refunded. In addition, ***** enrolled in our Elite program and filed chargebacks for both payments, which were successful, resulting in the refund being processed. To address concerns and uphold customer satisfaction, we have refunded the $997 payment.We offer a private Discord server for Elite students to have direct access to our coaches, and while we apologize for any dissatisfaction, we're committed to improvement. We value prompt addressing of concerns and enhancing response times for exceptional experiences.

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an online course through ecom degree university. It is a an online course which shows how to do business on platforms such as amazon. Their refund policy is within 30 days you can get a guaranteed refund if you meet certain requirements. It also says if you decide the course is not for you then within 30 days you can receive a refund. I have contacted their customer support providing all the information they need to receive a refund and they will not reply. I have sent multiple emails in regards to the refund and they will not reply. I have attempted to contact them through other online platforms such as through their instagram and ******** account and still will not receive a reply. I believe they are intentionally ignoring me in an attempt to avoid of providing me a refund. In addition, they are charging me a monthly subscription which I have also attempted to cancel which again they will not respond to me.

  Business Response

  Date: 08/08/2023

  We understand *****'s frustration regarding the refund process. We apologize for any inconvenience caused. The customer has since been refunded, and we have also canceled the recurring subscription.Our 30-day refund guarantee is indeed action-based, designed to ensure a fair evaluation of the course content within that timeframe. We appreciate the customer's feedback, and we take it seriously. We are committed to continuously improving our communication and response times to provide a better experience for all our customers.

  Customer Answer

  Date: 08/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They falsely advertised what they would help you build. Once webinar was purchased it became obvious that you needed to be social media saavy and needed to be able to make ads using social media. They would not refund me back for my purchases even only after a few days, even though they have a 30 day money back guarantee with lots of fine print. The would not accept that I was not interested in product due to having to make social media ads and posts. They refused to refund my purchase, even though they claim to be such a successful business and that i would receive my money back guarantee if i wasn't happy with purchase. DO NOT PURCHASE THIS COURSE!

  Business Response

  Date: 08/08/2023

  We apologize for any inconvenience. After reviewing our records, we couldn't find any purchases associated with ****'s name and email address, ********************* Please contact us at ********************************** and provide more details about the transaction(s). Thank you.

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I was told I could start this program and if I didn't make money within the first 30 days I could get a refund so I was about 20 days in and gave up I emailed them on multiple occasions got through sent in the stipulations and then they stopped replying tried again last night and they said I couldn't get my refund no reason why I disputed with my credit card but still no avail I wanted to see if there was something that could be done here because they keep charging me for something I don't want .

  Business Response

  Date: 08/08/2023

  Our 30-day refund policy is action-based. This means we strongly recommend that students fully immerse themselves in the course, fulfill the specified criteria, and genuinely explore the content before requesting a refund. This approach ensures that our refund policy is employed fairly and responsibly. If a student buys the course and then concludes it's not suitable without attempting to engage with the material, processing a refund may present difficulties for us. We value our students' experiences, and we want to clarify that ****** enrolled in both our 4-month payment plan and a monthly subscription for our newsletter. However, they were only able to make payments for 2 out of the 4 months required for the payment plan. We have already canceled both subscriptions. Additionally, the customer initiated disputes for all payments, and the bank ruled in their favor, resulting in all payments being refunded. We appreciate the customer's feedback, and we are committed to enhancing our communication and response time to ensure a better experience for all our students.

  Customer Answer

  Date: 08/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings To Whom This May ******** On Sunday, November 13, 2022, at approximately 8 pm, I attended a free online webinar hosted by Mr. **************************** the *** of Ecom Degree University. The webinar lasted for approximately 3 hours. Toward the end of the course, **************** mentioned that he had a 30-day 100% money-back promise at zero risk for one to test out his course. He then continued to state that if one wanted their refund the following day after purchasing the course, "we got it," and if one wished to get their refund 29 days after purchasing the course, "we got it." On Thursday, December 8, 2022, at approximately 9:51 pm, I emailed Mr. ***************** and his team at ********************************** asking for a full refund of my money for purchasing the course. Along with that request, I attached a copy of my bank account showing that I had purchased the course as proof. At approximately 10:58 pm, *************************** replied to my email and requested that I provide the following 1.) Order confirmation number/receipt with the date of purchase, 2.) Screenshot of your account showing 100% completion of Ecom Degree University, 3.) Set up an Amazon Seller Account or Fully Built Shopify Store, 4.) Show Proof of ******** Ad Spend or Wholesale Account Opened, items not mentioned during the webinar as a requirement for one to get a refund. I then responded by asking why I needed to provide the following items to get my refund if they were not mentioned during the webinar, along with providing her a copy of my bank statement and a copy of my completion of the course. I am still waiting for a response from Ms. ******* to answer my question, which was why I need to provide the following items to get my refund. I have attempted to contact other coaches, such as *************************** and **************** ******, via Telegram. I need assistance getting my refund back. Please contact them at ********************************** or contact **************** at ******************************** Thank you

  Business Response

  Date: 12/11/2022

  Dispute was filed to the bank and we have accepted it. The customer has been refunded the full amount. 

  Customer Answer

  Date: 12/11/2022

   
  Complaint: 18550771
  
  I am rejecting this response because:  this company has not refund me money as promised. They are liars and scammers. Have them provide me an email where it states that I have received my refund 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/08/2023

  We encourage students to fully engage with the course, meet the specified criteria, and genuinely explore the content before seeking a refund. This ensures the policy's fair and responsible use. We want our students to give the course a real chance to prove its value, which is why our 30-day refund guarantee is action-based.In ******' case, they disputed the payment, and we accepted the dispute, resulting in their refund. A refund of $997 has also been processed. We value the feedback and are actively working to enhance our communication and response times.

• Initial Complaint

  Date:12/01/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/24 I paid $797 for the course and $75 to get help setting up by Shopify. These are the things that were supposed to be included. There is no disclaimer saying these things cost more. 9+ Hours Of Step-By-Step Training Templates, ************************* Exclusive Mastermind Chat *********************** ??BONUS: Free Call ** ******* 6-Figure Student Khalil (+List of Vetted Wholesale Suppliers)The training is more video of the same things he had already spoken about. The chat is of members that are learning also trying to answer each other questions.The call never happened. They set me up with ****** and the person that called was someone else wanting to up sale for more videos.I read the rules for the chat group and when I started telling them what was happening they clicked me from the chat and ******** I didnt not violate the guidelines. On the Shopify they set up a whole new account with an email I had no access to or could creat. I was get up with whatever product they chose (fitness) i do not want to sell fitness. They told me to deal with it and cancel my other account with the products I actually wanted to sell and needed help setting up. Now I have two accounts one I still need help setting up and another they set up wit products I dont want to sell. They are associated with Shopify and Im guessing they get a kick back for new account they open. I emailed the customer service and they want me to send proof I watched the course. I did not waste my time watching all the videos. I need to set up my stores before Christmas and that is unfortunately not happening because I wasted all this time trying to get assistance and now my money back . They are doing Bait and Switch and no disclosures on website to make people aware of shat they are actually buying.

  Business Response

  Date: 08/08/2023

  The course includes comprehensive video tutorials designed to guide individuals on how to begin and thrive in the realm of e-commerce and comes with several valuable bonuses to enhance the learning experience. It's important to clarify that we are not affiliated with Shopify, and prior to enrollment, our customers are informed that the product line allocation will be random.Our 30-day refund guarantee operates on an action-based principle, meaning that to be eligible for a refund, customers are required to actively engage in the coursework. This ensures our refund policy is administered in a fair and responsible manner.To address this situation, we have processed a refund for ******'s payment. We are continually working towards improving our service by centralizing management to provide a better experience.

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a course program online from Ecom Degree University on 10/2/2022 for the amount on $1,497. It has promised to provide me informations i needed to start an online business. while i was doing the program i realized early on that the program consists of unnecessary informations. also, i realized i could get all those informations from ******* for free. so, before the 30 day limit for me to be qualified for a refund i have requested for a refund on 10/26/2022. they emailed me back and says i was not qualified. Order tracking number Reference # : *********************** Date of Transaction : 10/2/2022 Date of refund request : 10/26/2022 Amount of money involved : $1,497.00 paid by credit card

  Business Response

  Date: 08/08/2023

  We're sorry to hear about your experience with our course program. Each ****** within our program is carefully crafted to provide accurate and valuable information to help individuals start their online businesses successfully.We offer a 30-day guarantee, but it is action-based. This means that to qualify for a refund, customers are required to engage with the course content and meet specific refund requirements. We aim for our students to thoroughly explore the course and assess its suitability for their needs. If, after completing the course and following the steps, the program doesn't meet their expectations, we will process the refund once the necessary requirements are met. We emphasized during our webinars and training sessions that this program is designed for individuals who are committed and serious about their goals, rather than those who are merely curious.In your case, we understand that you initiated a dispute over the payment, but the bank ruled in our favor. To address your concerns, we have decided to proceed with refunding the payment to you. We appreciate your feedback and are continuously working to improve our offerings and communication.

• Initial Complaint

  Date:11/02/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 7th I reached out to the company to request a refund via email at ********************************** On Sept 8th they replied with the information I needed.I gathered all that was required from the to get a refund. On Sept 22, 8:50 pm I sent all of the required information they asked for. On Sept 22, 9:24 PM I got an email acknowledgment asking me to allow ***** hours for them to initiate the refund. On sept 27th I emailed back to follow up. on Sep 29th I got an email asking me to allow Another ***** hours for the refund to process or initiate. I followed up on Oct 10th, I received no response until Oct 19th telling me it would take another 3- 10 business days to reflect back to my account. I followed up on Oct 29th letting them know I still did not receive my refund, no response. On Oct 30th, I contacted ******** (which financed the loan) and asked if they received the refund. ******** told me "NO, and they need written approval directly from Ecom degree university to initiate a refund or cancellation." I sent an email on Oct 30th letting them know they had to contact ********, No response. I sent another email today Nov, 2nd following up. I also sent an email to ********************************

  Business Response

  Date: 11/17/2022

  Hi, 

   

  This customer has been refunded successfully. 

   

   

• Initial Complaint

  Date:09/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/19/2022, I paid $7,997 for a 3-day live Shopify workshop that was to take place on 06/24/2022. A day before the workshop I had not gotten any information, only to be informed that it had been canceled and was not being rescheduled. Then I was offered a 90-day 1 on 1 mentorship instead, but that too never materialized. From July 1st - 25th, I kept inquiring about the mentorship but did not get any response, and at that point, i did my training with another entity and requested that the money I paid to be refunded to me.On 8/23/2022, I send an email as my first request for a refund, 8/30/2022, I sent another email as my second request for my refund. On 8/31/2022, I got a response requesting for my bank account information to process my refund, but nothing was done. On 9/20/2022 I sent another email as my 3rd and final request for my refund after not getting any response from *************************** or Ecom Degree university. I still have not heard a word from them.

  Business Response

  Date: 08/07/2023

  We apologize for the delayed response on this urgent matter. We've already reviewed and process the full refund last year, Nov 9, 2023. ******* have already acknowledge and received the refund.

  We regret any misunderstanding that *** have occurred, we strive to uphold our policy consistently and treat all customers fairly.

  We value any feedback and are open to discussing their situation further if needed. Thank you for your attention to this matter. If you require any additional information, please feel free to reach out to us directly.