Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13, 2023, I made a purchase from *************************** for their advertised product, Diamond VIP Upgrade - Ecom Degree University for $27. The primary concern arises from the substantial discrepancy between the advertised and delivered content of the product. As per their marketing materials, the product was promoted as containing "12+ hours of best-in-industry video training," along with additional materials such as the Secret Sourcing Sites, ************* Checklist, and Do's and Don'ts Product List.Upon receipt of the product, it became evident that the advertised content was greatly exaggerated and misleading. The actual video content provided amounted to a mere 1.5 hours, a significant difference from the advertised duration. Furthermore, the promised additional materials were never delivered as stated in their advertisement. This blatant misrepresentation has not only caused confusion but has also eroded my trust in the company's business practices.Additionally, I would like to bring to your attention certain observations I have made regarding the company's associated *************** Within this group, multiple accounts continuously post inflated success stories related to the product. These accounts appear suspicious and could potentially be fake accounts connected to Ecom Degree University or its administrators. While I can only speculate, it raises concerns about the integrity and authenticity of the company's marketing efforts.Furthermore, it has come to my attention that *******, the representative associated with Ecom Degree University, makes a promise during his Sunday workshops of giving away $1000 to a lucky participant. However, there is never any disclosure of the winner or any evidence to support the legitimacy of this claim. This raises doubts about the transparency and credibility of the company's promotional activities.They have failed to address my concerns or offer a satisfactory resolution after multiple attempts.

  Business Response

  Date: 08/08/2023

  Dear BBB,
  
  We have thoroughly reviewed the concerns raised by ******************************* regarding our ads being misleading and potentially falsely advertising the product's content. We take these concerns seriously and have conducted an internal evaluation to ensure that our advertising accurately represents the features and benefits of our products.
  
  We appreciate the feedback provided by *******************************, as it highlights areas where we can improve our communication and presentation. Our goal is to ensure transparency and clarity in all our advertising efforts. We acknowledge that different individuals have varying needs and expectations, and we are committed to better structuring our ads to cater to a wide range of perspectives.
  
  Thank you for bringing this matter to our attention, and please rest assured that we are dedicated to continually enhancing our advertising practices to meet the needs of our diverse customer base.
  
  Sincerely,
  
  **********************
  

  Customer Answer

  Date: 08/08/2023

  I was never given a refund.

  Business Response

  Date: 08/08/2023

  The refund has been successfully processed. Please be aware that the refund may take approximately **** business days to reflect in your account. Feel free to monitor your account during this week to observe the update with your bank. If you have any further questions or need assistance, please don't hesitate to contact us.

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/24/2023, I purchased the **comm course for $1,497.00. which was supposed to include many things to help get things started. the team involved in the company sent text links as well as email links to schedule onboarding calls with them but not one single link has worked. I sent many messages to the team stating my issues and they only responded when I finally gave up on wanting to continue business with them. I requested my full refund which I thought by the advertising on the home business page as well as the owner himself, ************************* has stated during many of his live videos that if you are not happy with the service there will be zero risk and guaranteed 100% money-back promise with no questions asked. They then replied back saying they "reviewed my case and decided not to refund my money." I have not used their service at all and all I want is my funds back which according to them was supposed to be risk free and guaranteed. I still have not verbally spoken to anyone from this business and I am well within the 30 days to receive my money.

  Business Response

  Date: 08/08/2023

  We understand that Mia Smalls has raised concerns with the BBB regarding the functionality of the links provided to schedule onboarding calls. We sincerely apologize for any inconvenience this may have caused. In response to the customer's request to reschedule, we promptly provided an alternative link however, the customer opted for a refund instead.

  To provide clarity on our refund policy, we would like to emphasize our commitment to ensuring our customers' success. We have a guarantee in place that if customers follow all the steps in our program and do not at least double their investment within the first 60 days, our coaches will work closely with them on their store until they achieve that goal.We regret that the customer has chosen not to proceed with our offered solutions and has decided to request a refund.

  We would like to assure both the customer and the ******************** that we take customer feedback seriously. We have reviewed this matter with our internal team and will use this feedback to better structure our processes to meet the needs of our customers. We appreciate the opportunity to learn from this experience and continuously improve our services.Lastly, we have processed the customer's refund of $1497.00 as requested. Thank you for bringing this matter to our attention, and we appreciate the opportunity to clarify our refund policy and address any concerns raised.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm seeking a refund for an online course designed by Ecom Degree University, that promised a 30 day money back guarantee if you weren't satisfied with the course or ********** results. Well I quickly realized around 4 days into the course that I didn't have the skillset needed or time needed to be successful. I purchased the course on January 22nd and asked for a refund on January 26th. I'm still waiting for that refund. And every time I dispute with my bank they win the disputes. This is my last attempt at trying to get a refund.

  Business Response

  Date: 08/08/2023

  We're truly sorry to hear about ******** experience with the refund process for our course. The customer opted for our ******* payment plan at $997 each month, and both payments were disputed. In the first case, the customer won the chargeback, and in the second, the bank returned the funds to us. Additionally, there was another payment for a different service that was disputed, and the customer won that as well.
  We'd like to emphasize that during our webinars and trainings, we highlighted that our program is designed for those who are committed and willing to put in the effort. We took ******************* these expectations clearly to everyone.
  We're learning from this situation and will strive to improve how we convey this information. If there's anything else we can do to assist or clarify, please don't hesitate to let us know.
  

  Customer Answer

  Date: 08/10/2023

   
  Complaint: 20012392
  
  I am rejecting this response because: They offered a 90day money back guarantee.  They never stated in the promo video that you were required to complete the course to receive a refund before the 90 days. Also there was other hidden  cost within  the program  to get started.  So, for that reason,  I  feel  like  they have shady business practices.  I was totally inconvenienced and over charged. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/19/2024

  We have sent a follow-up message to the customer, as the form we sent on 1/22/2024 to facilitate the refund has not been signed yet. 

• Initial Complaint

  Date:04/25/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/30/2023, I accidentally purchased the P3 program through an online portal. I emailed Ecom University that day and requested a refund for an accidental purchase. I also contacted my credit card company because my CVV code was NOT used to make this purchase. On 03/31/2023, I received a response from a team member named *****, who advised she would help me. I am still waiting to hear back from ***** or anyone regarding the refund . On 04/10/2023, I sent another email to Ecom University regarding my email from 03/30/2023. I have not heard from anyone regarding a refund. I was initially going to repurchase the course with another card for business purposes but decided to give it a chance. After a thorough review of the content in the P3 program, the quality of the program was not what was promised. The P3 program promised a bonus-free 1-hour call with **** and another bonus call with one of his successful students. On 04/25/2023, I asked through a chat option on the P3 program about the phone calls and found that the "free one-hour call" is on a link via telegram. The information on the P3 course was misleading. It leads customers to believe that a call will be had with **** himself. Not through a telegram with other people involved. I also received a promised list of vetted wholesalers. One of the "wholesalers" was a link for a **** Water account again; the content was misleading. The EcomUniverstity P3 program explicitly states that a 30-day money-back guarantee backs me if I am not "thrilled" or making money. I am not thrilled or making any money. I am highly unsatisfied with the quality of the content, the false and constant emails to sign up, and the lack of customer service. In reality, I feel dumb that I fell for this. I should've done my due diligence and read the reviews FIRST. The free Sunday workshops are ok, but I would only go as far as that. I hope to reach an amicable agreement on this matter. I wanted this to work out, and unfortunately, it didn't.

  Business Response

  Date: 08/08/2023

  We're really sorry to hear about *****'s frustration with our refund process. Our 30-day refund policy is action-based. Students are encouraged to dive into the content and try out the strategies. If it doesn't work out after a sincere effort, we're happy to refund them once they meet the requirements. In our webinars, we made it clear that our program is for those who are serious about putting in the effort. We get it if it's not everyone's thing, but we suggest giving it a shot before deciding. We care about our students' experiences and are learning from them to communicate better. A refund of $497.00 has been processed for ***********
  
  

  Customer Answer

  Date: 08/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased what they call Ecom Degree 2.0 for $797.00, but I was in fact told I was buying the elite program which is a mentorship program that they guarantee that you will make $10,000 in sales in 30 days or you get your money back. So after spending $797, ***** the rep, told me I had not in fact purchased the elite I had purchased Ecom Degree 2.0. So he lied about what I was purchasing and said all students who want to be in the elite have to purchase 2.0 first. So I reluctantly did and spent another $2000. Since day 1 none of the actual program coaches answered a single message from me. They had coaches handling all questions and some of the coaches arent even selling any products. Everything they promised and guaranteed was a lie and they did not deliver on any of it. I have been reaching out to their customer service for 2 months now and they send the same generic response every time. They say they will get back to you in ***** hours and they never do. ***************************, the founder personal told me they are prioritizing my refund. They still have not processed it. If they do not refund my money I will take them to court.

  Business Response

  Date: 08/08/2023

  Both payments were disputed, and we lost both cases. As a result, the refunds should have already been processed and issued to ****** We apologize for any confusion caused by the information provided. We have escalated this matter to our team to ensure that such issues are avoided in the future.

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 16 2023 i purchased a subscription for $799 from ecom degree university for a learning course that was promised to be educational and very detailed for wholesaling knowledge immediately after purchasing the course they were trying to sell me another program that was promising to do what the program i had just paid for. The course material that i paid $799 for was just a bunch of short videos repeating the same stuff from a mini course that they sold for $27 and had very little material about the actual subject that i purchased the course for it was mainly about other subjects that were of no interest to the reason i paid for the program. They promised a guaranteed refund for the program if you dont like it which i do not. On February 21st i emailed the support requesting a refund and received an email back from ************************* stating that my email was forwarded to management and i would receive a response. On February 23rd i received an email from the same person stating that they would check if i was eligible for a refund and they would respond back to me in 48 to 72hrs. On March 4th and March 7th i sent emails stating that i have yet to receive a response or even acknowledgement. As of March 9th i still have not received any response from anybody. I am creating this dispute to receive my refund of $799 back from ecom degree university for the program they sold that was nothing of which they promised to deliver. They also did not even send a confirmation or receipt after purchase but my account info is linked to the email address i used for this dispute.

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was signing up for a webinar for ***** but when it was over I was charged ***** and when I asked for a refund when I realized and they gave me the runaround. No number to call and the email response is days at a time my bank says I'm responsible cause I clicked the little blue box to move on . I have **** *** disabilities and could t finish the course if I wanted to but I'm taking care of my 3 brothers and I just want my money back but I feel so helpless till someone told me to file a complaint with you the bbb

  Business Response

  Date: 08/08/2023

  We would like to clarify that our webinars are open to free participation. The cost ****** mentioned, $14.99, pertains to subscribing to our monthly newsletter, while our primary course is priced at $1497. We understand the inconvenience you've faced and extend our apologies. To resolve the issue, we have processed the refund for $1497. Our commitment to enhancing communication and response times remains a top priority.

• Initial Complaint

  Date:03/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Ecom Degree University because I wanted to start selling wholesale on Amazon. They stated a 30 day money back guarantee if you try the program and dont have success. I requested a refund well within the 30 day timeframe and provided all the proof they requested (from ************************* *********************************** Kindly send us these four (4) things:1.) Order confirmation number/receipt with the date of purchase. 2.) Screenshot of your account showing 100% completion of Ecom Degree University. 3.) Set up an Amazon Seller Account or Fully Built Shopify Store.4.) Show Proof of ******** Ad Spend or Wholesale Account Opened.I provided all proof and requested my $1497. I didnt have an invoice because they never sent me one, just a login to the kajabi site. I provided a screen shot of the credit card payment to *************************** on 1/23/23. I requested an immediate refund on 2/17/23 and was told to wait ***** hours for a reply. No further communication or refund has occurred.

  Business Response

  Date: 03/05/2023

  Refund has been process

• Initial Complaint

  Date:02/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 11, 2022 I was buying intentionally a product from ECOM DEGREE UNIVERSTY for $197 (Shopify Store) and after I entered the card information and proceeding with the purchase, I ended up paying for two product for $1997(Course). I believe this happened due to their predatory business practice, I ended up purchasing unintentionally a product that I have no intention on purchasing. This merchant practice are unethical and prey on customer mistake. When the purchase took place, I received a message from the bank asking if it is fraud. I immediately respond by yes. ********** directly block my card, send me a letter (attached) (Stating not to make the payment for this transaction) and send me a new cards. Being new here in ***************** I thought that the transaction was canceled and I will have refund in few weeks. After almost four weeks I checked my account and I didn't see any refund for the amount of $1997. I schedule an appointment to go and talk to the bank. At this time I was inform that I have to contact the merchant first before ********** get involved. The 1st email I send to the merchant was ******* 12,2023 trying to explain to them the situation and requesting a refund and the last email was on 1/30/2023 (Correspondence Attached) in addition to that I tried to call many time to speak with someone on ************ but no one answered the phone. The merchant is rejecting to refund the money based on their policy, and I am trying to explain to them that I have no intention to have this product and my case doesn't fall under their policy. It is about more of customer issue dealing their payment practice that I faced during my purchase of $197 a product that I want leading to an additional purchase of $1997 unintentionally and I don't want. I contact the bank, merchant, dispute department and none of them is bringing back my money. I accidently knew about the Better Business Bureau from a friend at work and he told me to file a complaint here and that they will protect your money.

  Business Response

  Date: 08/08/2023

  To clarify, the primary course we offer is priced at $1997, while the $197 payment corresponds to an add-on purchase for a pre-built store. Regarding *****' dispute over the $1997 payment, we successfully won the dispute by providing the necessary evidence. To resolve this, we have now processed a refund of $1997 for the customer. We will also be reviewing our website to prevent such issues from arising in the future.

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecom Degree University by *************************** - This business should be shut down ASAP. ATTENTION: STAY away from this course. It's a form of ************* fraudulent activity. Most BIG TIME SCAMMERS hook you into their 30-day trial that has NO conditions that need to be met prior to their trial cancellation and then when you want to cancel within the trial period they HOOK you into meeting certain conditions in order to get your refund that was not listed prior to purchasing. Then when you supply them with what they are looking for, they still do not refund you so it's a no-win situation when trying to get your refund within the 30 day trial period. They require you to complete their course at 100 percent, open up an online business, open up a wholesale account, and make wholesale purchases. All that was NOT indicated prior to the trial purchase. They come up and make rules to make it impossible for a refund. I made my purchase on December 4, 2022, and timely canceled and requested a refund on January 3, 2023, when I learned this course was a form of Bait and Switch requiring you to take on additional expenses, additional training expenses in order to be successful in this course. *************************** can not honor his 30-day trial refund promises and I can not see that he is an honest trainer in the course. I am looking for my full refund of $797.00 Their support team is also useless including: ****************************************** Their email is **********************************

  Business Response

  Date: 08/08/2023

  ********* initiated a chargeback, and we acknowledged and accepted the dispute, resulting in the payment being refunded to the customer. As per our refund policy, which is action-based, customers need to fulfill certain criteria to qualify for a refund. We have escalated this matter to our team and are actively working to enhance our communication in such situations. Your feedback is valued, and we're committed to improving our processes.