Complaints

This profile includes complaints for Primerica, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Primerica, Inc.

  1 Primerica Pkwy Duluth, GA 30099-4000

  
• 

  Primerica, Inc.

  201-12431 Stony Plain Rd Edmonton, AB T5N 3N3

• 

  Primerica Financial Services

  1375 E Parks Hwy Ste A Wasilla, AK 99654-8288

• 

  Primerica Financial Services

  PO Box 7490 Spanish Fort, AL 36577-7490

• 

  Primerica Financial Services

  300 Cahaba Park Cir STE 222 Birmingham, AL 35242-5005

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 16, 2024, I requested ****** from my Retirement account. Realized that the money was going to a Closed account. Less that a hour later I texted my Primerica agent, and she said nothing can be done, and that it was basically my fault. Also, told me to contact my bank. I texted her on the morning of February 26th, 2024, to ask where my funds are, I did not hear back from her for over 6 hours. So gave up on her. I then proceeded to call the 800 number and person who answered phone was very rude to me due to my hearing loss and wear Cochlear Implants. Transferred me to somebody else. After haggling for a hour or so, they promised me they would overnight my check. Well they Lied and overnight some balance statement. On February 28, I contacted my Agent again, stating that I still haven't received my money, and where is it. I stated to Agent that I did not appreciate the treatment from ***************************************** also, told her I will be closing all my accounts with Primerica. I did not hear back from Agent until Friday, March 1, She gave me a tracking number which was a bogus number. Later the day of March 1, received call from her husband, who is really my agent, He was VERY, Very hostile to me, and said I was fired from Primerica, and they will send rest of my money to **** did not receive my ****** until Saturday March 2, 2024.Then received an phone call from their Boss telling me to call the 800 number to take care of my account.1. My agent from Primerica, did not treat me as a valued customer.2. In the years I have had this account, I have never had a meeting with my Agent for financial planning.3. Overall, due to my experience working with Primerica, all they care about is getting more agents under them for more money. They do not care about Customers.4. It took over 2 weeks to receive my check

  

  Business Response

  Date: 03/28/2024

  We have reviewed the customer's concerns and sent correspondence to the address of record.

• Initial Complaint

  Date:03/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent funds have been taken out of my bank account since April of 2023 I have no idea nor ever heard of this company when I tried to contact them they got very defensive and would not help me out until I gave them my social security number which I did not do

  

  Business Response

  Date: 04/04/2024

  Primerica, Inc. is a reputable business that strives to comply with laws and regulations governing us at all times. Although callers who are unable to provide account numbers may be asked to provide personal information, it is requested so that we may locate accounts or disputed transactions. Keeping personal information secure and using it only in accordance with the laws governing our business is our priority.  I have sent this complainant an email that details the next steps required for us to promptly resolve this matter. 

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfairly treated and deceptive behavior by *******************. See attachments:Attachment A:Giving me an extremely short window to have my check and signed form to Primerica by February 28th or I will be terminated. In her letter:"If we receive your check and form by February 28, 2024, your appointment renewal and agreements with Primerica will remain in force in accordance with their terms. Act now! If we do not hear from you by the above date, we will assume that you have chosen to resign and your Primerica agreements will be terminated along with cancelling your appointment with the Washington Insurance Department."The appointment Renewal letter from her was written Feb. 14th. and I did not receive the letter in the mail box till February 20th, 2024. It took 6 days to receive the letter and will *********** days for them to receive my check and signed form. That gives me two days to respond. I would be screwed if I went on a two-day vacation not knowing about this letter.Deceptive behavior: See attachment B The Appointment Facts from the Primerica *************** states: Appointment Due Date: March 25th, not February 28th. Course of action: Please investigate ******************* in the Life Licensing Renewals of Primerica. She did this to me, who knows how many others as well.

  

  Business Response

  Date: 03/05/2024

  We meet inflexible deadlines enforced by regulators. In an effort to help ***** we have waived the fee and have returned his check for $20.
  
  
  
  Thankyou
  *****************************

• Initial Complaint

  Date:02/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i had stopped the process in witch I would be charged on an investment plan ...in wich I talked to representative of Primerica named ******************************* a month before I was charged and have the phone call date and we both agreed on not charging my bank account until I was economically stable , but they charged me anyway , and after 3 phonecalls and no answer I decided to file a complaint, I only want a reimbursement of the sum of 75$ wich was taken from my bank account the morning of February 28 2024

  

  Business Response

  Date: 03/28/2024

  We have reviewed and sent correspondence to the customer to address the issues raised.

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pyramid scheme, con artist. I so called invested money but they took it and will not answer calls or emails so I can get the information needed for taxes. I have a life insurance policy I was coerced into getting if I wanted to remain with the company. *********************** was the recruiter , I would contact her for more training for assistance it was met with gaslight and being told I had to show loyalty to the company.

  

  Business Response

  Date: 04/01/2024

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  ******************************************************************; 30349
  
  April 1,2024
  
  RE:    BBB Case:   21352327
  Consumer: *****************************
  
  Dear **************:
  
  I am writing in response to the complaint that ***************************** filed with the BBB on February 27, 2024.  Primerica is a corporate general agent that markets financial products, including life insurance, through independent contractor sales representatives.  Recruits,such as **********************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $39 *** fee. Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched ********************** complaint and have determined that on or about July 4, 2022, we received her *** that authorized payment of the one-time $39 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $9 ($39 less a $30 non-refundable processing fee.).  Our records indicate that ********************** didnt contact Primerica *********** prior to filing her complaint with the BBB.  We would ask that ********************** confirm if she wants to resign from Primerica and we will process her resignation along with issuing a refund for her ***/POL fees. If ********************** is interested in working in a different Primerica office, we can provide her with a list of offices that are close to her home address. 
  
  ********************** stated in her complaint that she is looking for a refund of $4585.  Our records do not show that Primerica owes ********************** $4585.  If ********************** could provide more details regarding why she feels that Primerica owes her this money, we will further review her claims.    
  
  With regard to her life insurance policy, we show that her policy is still active.  If she is interested in making changes and/or cancelling her policy, she would need to contact our ******************************** at **************.
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,
  
  ****************************

  ************ (phone)

  ************ (fax)

  Customer Answer

  Date: 04/02/2024

   
  Complaint: 21352327
  
  I am rejecting this response because: 

   

  I did contact your office on many occasions and was constantly hung up on or told someone would get back to me and didnt the money I was asking for was not for the recuritring but as a client. I spend 25 a month and would in fact love that money back as I was NEVER trained and never used the system I showed up to training every Tuesday from 7-9 pm but it wasnt training it was just a zoom call about how wonderful Primerica was. When I asked for guidance from my rep *********************** I was ALWAYS met with resistance and told I need to invest more . And this is what Im referring to I was told I had to invest and I did and when I left the company it only got worse for tax purposes I didnt receive info to do my taxes when I reached out to ****** she ignored me and ************ NEVER returned my calls. When I did get a hold of someone they told me they would sent me a letter with the account info and 4 attempts later I never received the documents now that u mention the recurtiment I would love those monthly  charges  since I never used the system and when asked for help I was roadblock 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 04/09/2024

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  ******************************************************************; 30349
  
  April 9,2024
  
  RE:    BBB Case:   21352327
  Consumer: *****************************
  
  Dear **************:
  
  As a courtesy, we have closed ********************** Independent Business Application and issued a full refund back to the account on file.  ********************** should allow at least 3-5 business days to receive the credits to her bank account.
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,
  
  ****************************

  ************ (phone)

  ************ (fax)

  Customer Answer

  Date: 04/10/2024

   
  Complaint: 21352327
  
  I am rejecting this response because: $39 is not a full refund I paid a monthly $25 for a service I didnt use and when asked for more assistance I was met with resistance and pressure to invest more to show loyalty 

  Sincerely,
  
  *****************************

  

  Business Response

  Date: 04/12/2024

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  ******************************************************************; 30349
  
  April 12,2024
  
  RE:    BBB Case:   21352327
  Consumer: *****************************
  
  Dear **************:
  
  In our last communication with the BBB dated April 9, 2024, we asked that ********************** allow at least 3-5 business days to receive the credits to her bank account.  It has not been 3-5 business days and her refund is still processing. After 5 business days has passed and if ********************** has not received her full refund for her *** charges, I would ask that she contacts me directly at ************.
  
  If you have any questions or need additional information, please let me know.
  
  Sincerely,
  
  ****************************

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to my representative in various instances, either via email, phone call, certified registered mail since early November 2023 asking to cancel my policy and explicitly stating that I no longer authorize the auto debit from my bank, yet, my account has been charged for 2 months after sending a written request as instructed in the client services phone number. I have spent many hours trying to speak to someone and as of today, there has been no response, I have called during normal business hours and it is just a recording. I have proof that I have sent many emails, copy of the letter sent to Primerica and charges to my account. I am seeking for my policy to be cancelled and to be refunded what I have not authorized to pay after I have requested my policy to be cancelled. Their "customer service" is non existent, the number to my agent goes to voicemail immediately, they do not respond to emails nor phone calls.

  

  Business Response

  Date: 02/27/2024

  We have received your complaint and sorry to learn about the issues you have had regarding your policy. Please  provide your policy number so that we can access your records. 

  Thank you

  *****************************

   

  Customer Answer

  Date: 02/27/2024

  Primerica requested my policy number, which I have provided them many times via multiple emails, certified letter and voicemail. 

  the policy # is 0489838815

  

  Business Response

  Date: 03/29/2024

  I have sent the complainant a detailed email, and we are granting his request.  Our company is always striving to provide quality service to our valued customers, and I regret that he has had occasion to complain. I have explained to him that our Client Services Department is open each business day from 8am to 5pm ET, with a one- hour lunch break between 12pm and 1pm ET. 

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on January 22 of 2024 I spoke with *******************************, about canceling my policy that was started on false pretense. I told the test administrator, the person i was told was in charge of my policy and ******************************* himself i was no longer interested . he assured me he was headed into office, aware that I wanted it canceled in October of 2023 and the situation would be handled. I was told in 6 weeks id receive a check to refund part of the money withdrawn from my account acknowledging that there would be no more charges. just to be charged again on the same day a month later. being February 22, 2024.In short I've been being charged after speaking directly with the regional vice president directly about how this wouldn't happen again. I will continueto escalate this until I'm refunded in full.

  

  Business Response

  Date: 03/28/2024

  We have emailed the complainant a letter of explanation, which explains our position in response to his request. 

• Initial Complaint

  Date:02/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid said company ***** a month for at least 20 years for a life insurance policy. They send a letter saying they changed the policy. The new policy is ****** a month. Or quit the policy. They ate forcing us to quit and give up all we paid in. If anyone else has been given the same new policy and is starting a class action suit against them I would be very Interested. I would like 20 percent refunded to me That is only fair. After all they are trying to increase my payment 5 times more.

  

  Business Response

  Date: 03/22/2024

  I have provided the complainant a detailed explanation of our companys position regarding his concerns. Although, due to privacy concerns, we are not providing details about our response here, I can point out that, during the history of our company, we have never charged clients premium rates in excess of the rates scheduled in the contracts they purchased. Additionally, after policies are issued, we do not make changes to them or reissue them unless we received signed authorization from the policyowners. I regret any misunderstandings the complainant may have had.  

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to work for Primerica on January 18th to become a rep- the same day I contacted my trainer via text (I have proof) asking to cancel my services and get a refund, I was informed that Primerica doesn't offer refunds- since then a new hire has requested and received a refund after I was told I couldn't. there is a lot about this company and the way they do things that are very fishy and after signing up and doing research that day I realized that and was told I couldn't get my refund.

  

  Business Response

  Date: 03/12/2024

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  ******************************************************************; 30349
  
  March 12,2024
  
  RE:    BBB Case:   21315497
  Consumer: ***************
  
  Dear **************:
  
  I am writing in response to the complaint that *************** filed with the BBB on February 19,2024.  Primerica is a corporate general agent that markets financial products, including life insurance, through independent contractor sales representatives.  Recruits, such as Ms. *********** an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee.  Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched Ms. ***** complaint and have determined that on or about January 18, 2024, we received her *** that authorized payment of the one-time $49 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $19 ($49 less a $30 non-refundable processing fee.).  Our records indicate that Ms. **** contacted Primerica prior to filing her complaint with the BBB and requested a refund. Ms. ***** refund request was initially denied because she attended Primericas pre-licensing class.  As a courtesy, we have issued a refund of $49 for Ms. ***** *** fee and $50 for her POL **************
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,

  ****************************

  ************ (phone)

  ************ (fax)

• Initial Complaint

  Date:02/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business has an arbitrary internal policy regarding requesting withdrawals from *** accounts due to an address change. I moved in October but did not change my address the day I moved (which is a ridiculous policy). I wanted to withdraw MY MONEY from my *** account in January and I when I did, I noticed I had not changed my address yet. I was able to sell some unit from 1 of 3 accounts, but when I attempted to sell units from the 2nd and 3rd account, I received a message that said I had to wait 45 days. I called to speak to a Representative and they told me I needed to mail in one of their forms but their policy says I have to wait 30 days because I changed my address for my protection. I had the paperwork signed, sent in my entire lease agreement showing that I moved on October 1 and submitted the notarized form requesting my withdrawal. 3 days later I received a check for the units that I initially requested (as I expected). I went online again to sell my additional units and received the 45 day message again. I called again and eventually spoke to a Supervisor who eventually told me that i received the check in error and he would submit a ticket for an investigation and if confirmed that they sent MY MONEY to me outside of their internal policy, they would essentially report it to my bank that it was a fraudulent check and take MY MONEY back into my *** account because I needed to wait until the 17th of Feb because I changed my address. Today is the 17th of February and I STILL CANNOT WITHDRAW MY MONEY FROM MY ***. I submitted a written letter via fax (that is the only method they apparently use which is so 1980s, who the h*** still has a fax machine) for customers to submit a complaint. I asked for a response to my concerns via writing to which I have received NO RESPONSE. Today is 2/17 and I still cannot request all of my funds because their online system says 45 days but they communicate 30 and the policy is not on their website.

  

  Business Response

  Date: 03/18/2024

  We are reviewing the client's concerns and have been in communication with her.

  Customer Answer

  Date: 03/18/2024

  I don't see the business's response attached.  Can you resend it please?