Complaints
This profile includes complaints for Primerica, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 237 total complaints in the last 3 years.
- 90 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid this business ****** for a class and I did not want to attend the class or to be apart of the business. I asked for my money back with no response. This happened on Wednesday 2/7/2024
Business Response
Date: 02/21/2024
Better Business Bureau
Attn: ***********************
Dispute Resolution Counselor
**************************************************
Ste 510
**********,** 30022
February 21,2024
RE: BBB Case: 21278450
Consumer: *****************************
Dear **************:
I am writing in response to the complaint that ***************************** filed with the BBB on February 11, 2024. Primerica is a corporate general agent that markets financial products, including life insurance, through independent contractor sales representatives. Recruits,such as ******************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee. Once recruits are properly licensed, they receive commissions, not a salary.
We have researched ******************** complaint and have determined that on or about February 7, 2024, we received her *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee. Our records indicate that ****************** did not contact Primerica prior to filing her complaint with the BBB. As a courtesy, Primerica issued a refund of $99 to ****************** for her *** fee and $25 for her *** charges, for a total refund of $124.
We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,****************************
************ (phone)
************ (fax)
Initial Complaint
Date:02/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My senior mother was coerced into moving her retirement money/ my recently departed step fathers retirement fund actually over to Primerica . He was 25 years DOD ************ Than listing 2 of their agents as beneficiaries. There were no family members present nor aware of this occurring. The male minister would use his position to use dominance to control my mother & create fear that she would go to h*** if she was disobedient to his orders. Aggressive predatory behavior should not be allowed to go unaddressed.Business Response
Date: 03/11/2024
Please provide the insured/account holder name and address along with the policy number so we may access your mother's records.
Thanks
*****************************
Initial Complaint
Date:02/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was hired by a company who is not a legitimate company called Primerica Ldss (*** Fee). They took ***** from my cash app. That is all I had in my account. Inhabe four young children. The lady I spoke to her name was ***********************. ********************************************************************************* Suite 100 I was told they were wanting me to pay ****** in fees. I told her I could not afford the fee in order tot start the job. I woke up at 5:00am to see what she had authorized ***** from my cash app card. Which was supposed to be used for direct deposit. Im currently homeless and that was *********** grocery money.Business Response
Date: 03/14/2024
Better Business Bureau
Attn: ***********************
Dispute Resolution Counselor
******************************************************************; 30349
March 14,2024
RE: BBB Case: 21269746
Consumer: *************************
Dear **************:
I am writing in response to the complaint that ************************* filed with the BBB on February 9,2024. Primerica is a corporate general agent that markets financial products, including life insurance, through independent contractor sales representatives. Recruits, such as ****************,submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee. Once recruits are properly licensed, they receive commissions, not a salary.
We have researched Ms. ******* complaint and have determined that on or about February 7, 2024, we received her *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee.). Our records indicate that **************** contacted Primerica on February 8, 2024, prior to filing her complaint with the BBB and requested a refund. Ms. ******* refund request was processed on February 15, 2024. As a courtesy, a refund of $99 was issued to **************** for her *** fee and $25 for her POL **************
We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,****************************
************ (phone)
************ (fax)
Initial Complaint
Date:02/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was on my way to work on December 20th 2023 about 5:30am I got a red light on 55th st and western when a car hit me from behind very hard so I put my car on park and got off to check my vehicle and the other person got off their vehicle so I asked for their information so she proved me with her insurance and her drivers lincensed, I proceed to call the police after I got her information and while I grabbed my phone to call the other vehicle left on scene so I went inside my car and headed to work , but during work my back and left shoulder was hurting so I had to take sum medication for the pain and the next day I went to the police station and made the police report and after I went ahead and called the other vehicles insurance and notice then about the police report so I provided them with all the information so they send me paperwork to file and send back to them which I did and I received a letter I. The mail saying they had cancel my case because I did not provide them with my insurance and that my insurance was not active so I called them put when I called they tell me so many different stories and told me they are not paying or being responsible for my vehicle and they tell me they never received my paper work and now that the other cars insurance vehicle her car that she hit my vehicle with is not insured that is another car insured with them so they are not paying to fix my car damagesBusiness Response
Date: 02/08/2024
We are sorry to learn about your auto accident and the inconvenience you are experiencing. Primerica Life is a Life Insurance company not Auto Insurance.
Initial Complaint
Date:02/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint for "deceptive business practices". I had an "initial meeting" with my "trainer/the broker" on Sunday night 2/4/24 and was supposed to have another meeting today 2/6/24.I had told my trainer that I was unemployed and that the money for both payments ($99 for "criminal history" and $25 for POL **** would not be in my account until Thursday 2/8/24 and I was assured that an email would be sent requesting the payment not be processed until Thursday 2/8/24. Imagine my SURPRISE when I checked my bank account early morning hours (4AM) on 2/6/24 and the money for the"criminal history" had already been taken out.I do not want to work for a company that engages in DECEPTIVE business practices. I was lied to, as well as the fact that the "POL **** of $25 is a MONTHLY FEE. There was never any mention of having to pay monthly fees or "buy" anything.I was rushed through the contract and told to sign and initial here and here and the trainer filled out the majority of it.Yes, I should have "known better", but the trainer/broker was the spouse of an acquaintance in a small town, so you would think you could trust them. That would be a NOPE.There was never any mention of me having to PURCHASE Life Insurance and do all of the steps BEFORE I could start "selling" the products to people.I AM UNEMPLOYED....I HAVE NO INCOME. I was needing a job that was flexible so that I could take my elderly and incapacitated parents to the doctors and for surgeries, etc.I would like my money refunded, as I never started the licensing classes (was scheduled for March *****, 2024) or official trainings.Business Response
Date: 02/21/2024
Better Business Bureau
Attn: ***********************
Dispute Resolution Counselor
**************************************************
Ste 510
**********,** 30022
February 21,2024
RE: BBB Case: 21253228
Consumer: ***********************
Dear **************:
I am writing in response to the complaint that *********************** filed with the BBB on February 6, 2024. Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives. Recruits, such as ***********, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee. Once recruits are properly licensed, they receive commissions, not a salary.
We have researched ********* complaint and have determined that on or about February 4, 2024, we received her *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee. Our records indicate that ************ contacted Primerica on the same day she filed her complaint with the BBB. As a courtesy, Primerica issued a refund of $99 to ************ for her *** fee and $25 for her *** charges, for a total refund of $124.
We take all allegations regarding the misrepresentation of the Primerica Business Opportunity very seriously. We would ask that ************ provide the name of the person that she met with so that we can thoroughly investigate her claims.
We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,****************************
************ (phone)
************ (fax)
Initial Complaint
Date:01/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The nature of this dispute is that Primerica Financial Services has violated my rights as an agent, breached their own Independent Business contract and policies, and have been absolutely complicit in allowing ongoing theft of commissions and personnel.Business Response
Date: 02/12/2024
Better Business Bureau
Attn: ***********************
Dispute Resolution Counselor
**************************************************
Ste 510
**********,** 30022
February 12,2024
RE: BBB Case: 21214958
Consumer: ***************************
Dear **************:
I am writing in response to the complaint that *************************** filed with the BBB on January 29,2024. Primerica is a corporate general agent that markets financial products, including life insurance, through independent contractor sales representatives. Recruits, such as *******************, submit an Independent Business Application (IBA) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 IBA fee. Once recruits are properly licensed, they receive commissions, not a salary.
We would ask that ******************** provide more details regarding her concerns so that we can thoroughly investigate her claims. ******************** can either provide the details to the BBB or she can contact me directly at ***************************************
We look forward to hearing from ******************** soon.
Sincerely,****************************
************ (phone)
************ (fax)
Initial Complaint
Date:01/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have held a life insurance policy with Primerica for a year, on Dec 4th, I called, spoke to a representative to cancel my policy, she asked for my policy number, some other info and in a few minutes said that my policy was successfully cancelled and closed out. There was no email or any other correspondence but I felt confident that the representative cancelled the policy, however on January 3, 2024 I was billed $31.92 and again on January 24, 2024 I was billed $31.92. Even if the policy had not been cancelled there was no reason for me to be billed twice, however the policy was supposed to be cancelled and I would like a refund for both of these payments and my policy to be cancelled as Primerica is still showing that my policy is active.Business Response
Date: 02/15/2024
February 15,2024
***********************
Customer Experience Specialist
**********************
Re: Complaint Case # *********
Complainant/Policyowner/Insured- *************************
Primerica Life Policy Number: 0442077416
*************** to the correspondence submitted by ************************* regarding the complaint against Primerica Life Insurance Company (Primerica Life), in which she claims that she requested cancellation of the term life insurance policy on December 4, 2023.
Please note that email correspondence dated February 13, 2024, was sent to **************** which addressed her concerns.
Sincerely,
*********************
Field Investigator
Regulatory and Consumer RelationsCustomer Answer
Date: 02/15/2024
Complaint: 21201042
I am rejecting this response because: I have NOT received any email and I have looked in my Spam folder as well. This is absolutely absurd because if Primerica was a legitimate company and not a scam they would have no problem issuing a refund for charging me after cancellation in December then the 2 charges in one month. This is an absolute robbery.
Sincerely,
*************************Business Response
Date: 02/20/2024
February 20,2024
***********************
Customer Experience Specialist
**********************
Re: Complaint Case # *********
Complainant/Policyowner/Insured- *************************
Primerica Life Policy Number: 0442077416
*************** to the follow-up correspondence submitted by ************************* regarding the complaint against Primerica Life Insurance Company (Primerica Life) in which she claims that she requested cancellation of the term life insurance policy on December 4, 2023.
Please note that a follow-up email correspondence dated February 16, 2024, was sent to **************** which addressed her concerns.
Sincerely,
*********************
Field Investigator
Regulatory and Consumer RelationsInitial Complaint
Date:01/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 1, **** we received a "year to date" statement which said we had $0.00 in the investment acct. Called ********************** on 1-16-24 to ask why we were at $0. They said because we had not contributed money for 3 years they sent ** to the ** "escheatment ****** We were not notified via snail mail. Not even once! The ending value was $1,070.00 on 6-30-23. We called the ** **** and they said they do not have a record of it. Called Primerica again and talked to ***************************, manager. Primerica spoke about how they have an investment side and an insurance side and they don't communicate with each other. WHAT!!! They have an address to mail out information. Use it. Now we have to call the encheatment department monthly and hope that the money was really sent.We would like Primerica to refund us the money.Business Response
Date: 01/31/2024
We have reviewed the complaint and will be sending the client a letter with the results of our review.Initial Complaint
Date:01/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I RECEIVED A CALIF PRELIMINARY CERTIFIED MAIL FROM THIS COMPANY OR PERSONS CLAIM THEY DID WORK AT MY RESIDENCE ON 01-04-24 IS WHEN I RECEIVED THIS NOTICE, STATING THAT *** DID WORK AT MY RESIDENCE . I HAVE HAD NO WORK DONE AT MY RESIDENCE IN THE LAST 10 YEARS. THEY CLAIM IN THERE LETTER I OWE THEM 4 ********. I NEVER HEARD OF THIS COMPANY NOR DID I KNOW THEY EXIST. I AM CLAIMING ELDERLY ABUSE AND THEY WANT MONEY , I BELIEVE IT IS FRAUD AND ELDERLY ABUSE AND FRAUDBusiness Response
Date: 01/16/2024
The complaint doesn't appear to be a life insurance matter. We are a life insurance company.Initial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company does not provide clear statements to the consumer as to what is being paid for. They brush you off in a matter of minutes to a problem you are having with payments status. When you make a car payment they only take partial payment. You have to call them and correct the situation yourself. This company doesnt send over your copy of your contract even when they tell you they will send it to you within the hour multiple times. I really feel like this car company is doing undercover dirty scams with peoples hard earned money.Business Response
Date: 01/12/2024
Based on the client's complaint it appears the client may be referring to a car loan or payment. We are an
life insurance company and I was unable to locate the client in our records.
I don't think this complaint is directed to us. If the client can provide a policy number, I'll be happy to search our records again.
*****************************
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