Business Profile

Financial Services

Primerica, Inc.

Headquarters

Complaints

This profile includes complaints for Primerica, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

237 total complaints in the last 3 years.
90 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/06/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business: Primerica *** Policy Number: ********** About $850.00 (approximately) since July, 2021 The agent told me that it was insurance for when I would pass away and that it would cover my death expenses. I realized that every year they increased my monthly payment, which I never agreed or signed to and the agent never informed me that each year they were going to charge me more, nor did I ever sign giving authorization for them to take more money from my debit account, however. They have been doing it every year, I feel outraged and at the same time cheated. Later, when I found out about this increase in payment and that they were doing it without any signature from me, I spoke with the agent to cancel the policy and he told me that they were not going to return my money, which made me feel bad and I felt really scammed. I think they took advantage of the fact that I don't speak English and I think this has been one of the main difficulties. I hope I feel like I was scammed since they never gave me the correct information and when I spoke to the agent to cancel the policy I didn't get a response from her.Just case I leave this information (Copied from my account)Working out of the ****** of:*********************** ******** Vice-president ***********************************************
Business Response
Date: 10/16/2023
October 16,2023
***********************
Customer Experience Specialist
**********************

Re:     Complaint Case # ********
            Complainant/Policyowner/Insured- ***********************
********************* Policy Number: **********

*************** to the correspondence submitted by *********************** regarding the complaint against ********************* Insurance Company (*********************) in which she expressed her discontent with the increasing benefit rider attached to the term life insurance policy and the services provided by the servicing representative.

Please note that correspondence dated October 16, 2023, will be sent to *********************** via regular mail, which will address her concerns.

Sincerely,

*********************
Field Investigator
Regulatory and Consumer Relations

Customer Answer
Date: 10/16/2023

Complaint: 20704835

I am rejecting this response because:
My complaint was not only about the increase in payment. My complaint is also because they scammed me because they never told me that I couldn't get my money back if I no longer wanted to continue with that company. They never explained to me that they would keep my money in case I canceled the insurance. I feel scammed and maybe because I don't speak English and the person who helped me scammed me. That company really scammed me and I just want my money back because I consider that they took advantage of me by never having mentioned to me that they would not return my money if I canceled and the worst thing is how they dared to take more money from my account bank

Sincerely,

***********************
Business Response
Date: 10/26/2023
October 26,2023
***********************
Customer Experience Specialist
**********************

Re: Complaint Case # ********
           Complainant/Policyowner/Insured- ***********************
           ********************* Policy Number: **********

*************** to the follow-up correspondence submitted by *********************** regarding the complaint against ********************* Insurance Company (*********************) in which she inquired about a refund of premiums.

Please note that correspondence dated October 26, 2023, will be sent to *********************** via email and regular mail that will address her concerns.

Sincerely,

*********************
Field Investigator
Regulatory and Consumer Relations
Customer Answer
Date: 10/28/2023
Complaint: 20704835

I am rejecting this response because:
After I complained to BBB, I received a message from this lady, which is why I felt offended, harassed and even threatened by her to the point that I had to block her. I only ask for the money back, because what that company did with me was scam me. The agent never explained to me that if I canceled the insurance they were going to keep my money as I mentioned before. The problem here is not only the increase in money every month without my prior notice but also the lack of information, the way ckmk took advantage of me and scammed me. I feel that this agent took advantage by making me sign papers that were not in my native language, she took advantage in an unscrupulous way. Please just give me my money back and do not be a scam.

Sincerely,

***********************
Business Response
Date: 10/31/2023
October 31,2023
***********************
Customer Experience Specialist
**********************

Re:     Complaint Case # ********
            Complainant/Policyowner/Insured- ***********************
            ********************* Policy Number: **********

*************** to the 2nd follow-up correspondence submitted by *********************** regarding the complaint against ********************* Insurance Company (*********************) in which she inquired about a refund of premiums.

Please note that email correspondence dated October 30, 2023, was sent to *********************** that addressed her concerns.

Sincerely,

*********************
Field Investigator
Regulatory and Consumer Relations

Customer Answer
Date: 11/02/2023

Complaint: 20704835

I am rejecting this response because:
This agent if I can call her that way  is threatening and harassing me with messages. I definitely didn't like the way she spoke to me, that should be penalized and as I already said I just want my money back because what this woman did is a scam. SHE MADE ME SIGN PAPERS IN ENGLISH THAT I DIDN'T KNOW WHAT THEY WERE. I'm sorry to say but that company is a company of profiteers and scammers.

Sincerely,

***********************
Business Response
Date: 11/09/2023
November 9,2023
***********************
Customer Experience Specialist
**********************

Re:     Complaint Case # ********
            Complainant/Policyowner/Insured- ***********************
            ********************* Policy Number: **********

*************** to the 3rd follow-up correspondence submitted by *********************** regarding the complaint against ********************* Insurance Company (*********************) in which she inquired about a refund of premiums.

Please note that email correspondence dated November 8, 2023, was sent to *********************** that addressed her concerns.

Sincerely,

*********************
Field Investigator
Regulatory and Consumer Relations
Customer Answer
Date: 11/09/2023

Complaint: 20704835

I am rejecting this response because: I didnt get any solution to my case

Sincerely,

***********************
Initial Complaint
Date:10/06/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had to cancel our policy for some personal reasons and the insurance agent was extremely rude to my wife. Proceed to call her a terrible wife and mother, then told us we would not be able to get another policy through them. We called the number online to ask about options before canceling and were specifically told our best option was to cancel and then restart our policy and there would be no negative consequences. Even after explaining all of this, the agent was still very rude. We were also told they were going to force us to pay $2500 on top of all the other money we've already paid. My wife, *****************************, has already filed and the problem was never properly resolved so I was told to file along with her.
Business Response
Date: 11/06/2023
i regret that ********************** experience was less than satisfactory. I have provided him information via email and granted a concession, as a gesture of goodwill.
Customer Answer
Date: 11/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:10/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive had a life insurance policy with Primerica Life since ****. I became disabled since that time and applied for and was approved for the waiver of premium benefit under my policy in January 2009. For 14 years Primerica approved yearly my waiver of premium benefit with the same illnesses and restrictions that I have now( actually much less because my condition has gotten worse). The forms were completed by my doctor with identical diagnoses and it was never a problem. Now 14 yrs later Primerica has said Nope youre no longer totally disabled, even though we found you to be with the same information for the last 14 yrs. They have stated that I can get a job as a customer service rep, an appointment clerk, utilities clerk, telephone operator as well as a few other clerical jobs EVEN THOUGH my doctor has documented that I cant use a computer keyboard and they are aware of that restriction. They dont care. Also I am a middle aged woman who hasnt worked and has been on disability for over 15yrs. Even if I could do any of the stated hypothetical positions I have been out of the workforce for far too long. Ive had several hand surgeries and still have chronic nerve pain. That along with other chronic illnesses have prevented me from working over the past 15 yrs. I receive disability from social security as well as my former employer. My premiums are 3 times higher than what they were when I first began my disability. Its unaffordable and I am now uninsurable and cant go anywhere else and they know this. This is simply an attempt to save money and is completely unethical behavior. Its also cruel to do this to someone after all of these years. Nothing has gotten better with my condition only worse. Again I cant do any of the hypothetical jobs that they listed due to my restrictions. I would like my waiver of premium benefit reinstated.
Business Response
Date: 10/25/2023
Please note that correspondence dated October 25,2023 will be sent to ***************************** via regular mail, which will address her concerns regarding the Waiver of Premium Benefit Rider to her term life insurance policy. We regret if ******************* encountered service difficulties, and I apologize for any inconveniences she may have experienced. However, we have provided her with a detailed explanation of the reason for the decision that was made on her claim, which was made within policy guidelines.

Sincerely,

***********************;
Customer Answer
Date: 10/25/2023

Complaint: 20699954

I am rejecting this response because:

Sincerely,

*****************************
Business Response
Date: 10/26/2023
The reason for the rejection is not complete. Please advise
Initial Complaint
Date:10/01/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
VERY disappointed trying to work with ********************* and Primerica on a Large Beneficiary *** transfer after the death of our mother. We, being me and my three siblings are all clearly listed as equal beneficiary's upon her death. ************ told us it couldn't be done, then that he didn't know how to do it. Not in the office out doing private things, doesn't reply to emails. You have to tell him to reply to emails like he is a 12 year old child. Avoids doing his duty as the only agent of the *** ********** Tells us to work directly with the *** Custodian (Pershing LLC Custodian) and they tell us they will NOT work with us directly but only through their Custodian Agent (*********************). The guy is impossible to try to pin down to any commitment. Misdirection, confusion and excuses. Doesn't want to do the work. Collects a lot of unnecessary personal and private information from us, makes us fill out forms etc etc. My mother had another *** we had to get Beneficiary ***'s completed for. Only needed Death certificate and name of broker to transfer to. Done, two days. I would never let this guy or Primerica touch my money or sell me anything. Impossible and very unprofessional. He has been collecting commissions and management fees from this account and now that he has to work to break this *** into Beneficiary ***'s and transfer from his management account to our own Broker accounts he/they are putting up walls/ stalling and simply not doing the work. My Mothers name was *********************** and she passed away August 23rd of 2023. We want him to Represent us as the only agent of record to the Custodian com. Pershing Custodian LLC and transfer all the information we have provided to him, statements , broker information, Death Certificate, personal information etc.. and get the 4 new Benefiary ***s set up in our name so that our Brokers can work with him to make the transfer. He says he he got an email from "his back Office" telling him he didn't need to do anything.
Business Response
Date: 10/31/2023
We have reached out to ************** to discuss his concerns.
Customer Answer
Date: 11/02/2023

Complaint: 20681666

I am rejecting this response because: It is True that an attorney for Primerica Advisors did call me and after another 3.5 to 4 more weeks of back and forth calls and forms, I did just get a check from Primerica Advisors/Pershing Custodians LLC for much less than what would have been my .25 percent. With no documents explaining why this account has lost almost 35 annualized percent since our last statement from TD Ameritrade at the end of the second quarter of this year. My two sisters have not rec'd their funds yet. The same amount of Loss since Primerica Advisors "sold" my mothers funds to Pershing Custodians LLC on August 10th of this year. I might add there was no notification to us of this "sale" and for what reasons and what commissions etc. were paid. The statement I got with my check said there were no fees yet when I talked with Legal from Primerica Advisors on Tuesday, she told me there were fees charges. Why the lack of transparency. My Mother was 86 years old, on a fixed income, very very conservative in every way. All her other assets were in no risk investments and lost nothing in the last quarter, in fact they grew. I personally am making 4.5 percent on a Money market account tied to my checking account (no obligation). I don't believe for a second that my mother had asked for this money to be invested in any kind of high risk way. We have not gotten any detailed statement explaining this significant loss and when I asked the response was simply "market fluctuations". Isn't that simple and convenient. Are they really a fiduciary advisors and actual custodians or simply taking advantage of a family at a time of loss. I believe this is almost criminal and my opinion of this company has not improved one bit. My two sisters, my brother and I want our money back. Very upset and disappointed still.

Sincerely,

*********************
Business Response
Date: 11/07/2023
We continue to communicate with ************** regarding his concerns.
Initial Complaint
Date:09/27/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a *** with Primerica and was trying to role over to my 401K with Fidelity, after numerous calls to Primerica they stated they needed a letter of acceptance. I have received one from my employer and wrote exactly how the check would need to be payable to and where to send it. After a week of sending the letter in I called Primerica and spoke with a manager who stated that they cannot send the check to Fidelity and he advised I get the check in my name and cash it and write Fidelity a check for my 401K. Fidelity said since I have already cashed it I cannot send them a check. I received incorrect advise from a financial institution that now I am going to get taxed on and get a penalty for cashing out early. I feel I was deceived and targeted against due to the fact I was pulling out my funds. Since we received incorrect information this is now going to impact my family and put us in a financial hardship.
Business Response
Date: 10/13/2023
We have reviewed and contacted the customer regarding this matter.
Customer Answer
Date: 10/13/2023

Complaint: 20664748

I am rejecting this response because:

Sincerely,

***************************
Business Response
Date: 10/20/2023
We proposed a solution and communications are ongoing.
Customer Answer
Date: 10/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had told ******************* that I would like to price some life insurance for a lessor amount than I already had with another insurance company. Questions that ***** was asking me led me to believe he was signing me up for insurance. I explained that I had a 1Mil policy and just wanted a price to see if I would qualify for half as much. We walked through all of the questions and I thought that was all that was needed to get a quote. Roughly a month later I have withdrawal come out of my bank account. I called ***** and said I did not want the insurance yet I was just trying to determine which way I wanted to go. Then I received a commission check and I called ***** again and said what do I need to do. I am not interested at this point to obtain coverage. He had told me he would work with me to make this right and a year ago, I thought we got this corrected. Come spring time I receive another letter telling me I must zero out my balance. I called ***** again and he said he will handle this. He turned this over ***** his assistant. I thought we had this handled in the spring and now I receive a second notice stating I have to make this balance right. I only wanted a quote not to sign up for insurance. I am at a stand still and trying to call the toll free numbers on the letter just send me in circles. I tried in the spring to handle this myself and I was basically told I was stuck with the decision. I DO NOT WANT THIS TO S**** UP MY CREDIT. I have worked hard to obtain an 830 score and will be livid if this hits my credit score especially when it is not even what I wanted in the beginning. I would have made a decision at another time to purchase if I wanted to move forward. I have no problem paying my bills I just want this corrected and zeroed out. Since I thought this was handled I do not have the amounts of what went back and forth. I hate filing this complaint since that are great people but no one seems to be taking this seriously.
Business Response
Date: 10/23/2023
Better Business Bureau
Attn: ***********************
Dispute Resolution Counselor
******************************************************************; 30349

October 23,2023

RE: BBB Case: 20654967
Consumer: *************************

Dear **************:

I am writing in response to the complaint that ************************* filed with the BBB on September 25,2023. Primerica is a corporate general agent that markets financial products, including life insurance, through independent contractor sales representatives. Recruits, such as ***************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee. Once recruits are properly licensed, they receive commissions, not a salary.

We have researched ****************** complaint and have determined that on or about October 18, 2021, we received her *** that authorized payment of the one-time $99 *** fee and the $25 monthly fee. Our records indicate that **************** had an active life license when she joined **********************, so the *** fee was waived. Our records show that **************** is currently an appointment representative with Primerica. We would ask that *************** contact me directly or through the BBB to confirm if she would like to remain an appointed representative Primerica.

Regarding ****************** life insurance policy, we show that we received her life insurance application on February 11, 2022, with her listed as the writing agent. On May 24, 2022, we received a request to reduce the coverage amount of the policy. On June 22, 2022, we received a request to cancel the policy. The charges that *************** received were related to her policy being cancelled since she was listed as the writing agent. These charges will not have any effect on ****************** credit.

We regret that ****************** experience with Primerica was not a positive one. We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.

Sincerely,
****************************
************ (phone)
************ (fax)
Initial Complaint
Date:09/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up or got "hired" by *************************** to sell insurance. Paid $124 on August 14th. Was supposed to get orientation and training and then licensed. He canceled and rescheduled the first "orientation". Then canceled the 2nd attempt ten minutes before it was supposed to start. He said he'd contact me when he was available..... I've had no contact from him since. I've reached out. I've text multiple times...still no response. I just want my money back at this point. I have all the screenshots if needed.
Business Response
Date: 10/04/2023
Better Business Bureau
Attn: ***********************
Dispute Resolution Counselor
******************************************************************; 30349

October 4,2023

RE: BBB Case: 20612908
Consumer: *****************

Dear **************:

I am writing in response to the complaint that ***************** filed with the BBB on September 15,2023. Primerica is a corporate general agent that markets financial products, including life insurance, through independent contractor sales representatives. Recruits, such as **************,submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee. Once recruits are properly licensed, they receive commissions, not a salary.

We have researched **************** complaint and have determined that on or about August 13, 2023, we received her *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee.) Our records indicate that ************** didnt contacted Primerica prior to filing her complaint with the BBB. As a courtesy,we issued a refund of $99 for her *** fee and $25 for her *** charges, for a total refund of $124 back to the account on file.

We regret that **************** experience with Primerica was not a positive one. We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.

Sincerely,
****************************
************ (phone)
************ (fax)
Initial Complaint
Date:09/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since 2011 on the 15th and 20th I been getting double charged. I emailed my rep about it and he never got back to me. Which is ridiculous because he was blowing up my phone to sign with him. Now since there is an issue he cant be bothered?When i signed up for life insurance they told me about ONE charge now they flip it and start charging me twice month. Which totals to over ****? This needs to be resolved and fixed and refunded.
Business Response
Date: 10/16/2023
I have sent the customer a detailed email of explanation, which includes my contact information, which he may use if he has any additional questions or concerns. If he contacts me, I will continue to communicate with him in an effort to resolve the matter.
Initial Complaint
Date:09/13/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
started Primerica Financial Services on February 28th of 2023, I was coerced into writing a life policy on myself to get paid and going full-time with this company in the promise by CEO ******************* himself that he would pay out of pocket my monthly expenses to help me get up and running a total of $800.00 a month I worked for the company for 5 months being mistreated even so in my biggest attempts into trying to get things started and rolling I was harassed by multiple staff members even physically kicked, tripped even grabbed and put up against the wall. I was given a "full-time expectations packet" for working **** which is self-employed I felt no longer was I self-employed. I was working 126 hours a week for nothing. Horrible environment to work in. between racial slander, and bad-mouthing clients or even potential teammates. For a group that heavily promotes a positive mindset the way I and others around me were treated didn't feel like a positive work enviroment at all. Even trying to get my own policy canceled I was ignored by multiple staff members on the ***** baseshop for weeks before I got an answer and even yet they said they would get the details soon but ended up taking another week. I was still getting money taken out of my bank account so I had to force stop anything with Primerica. So they started sending me bills via mail services. I reached out to ex-teammates and said the same thing was happening to them I was finally given a customer service number and had to cancel the policy myself. which I then had to forward to ex teammates since no one was getting back to them about the issue.
Business Response
Date: 10/12/2023
Better Business Bureau
Attn: ***********************
Dispute Resolution Counselor
******************************************************************; 30349

October 12,2023

RE: BBB Case: 20596167
Consumer: ***********************

Dear **************:

I am writing in response to the complaint that *********************** filed with the BBB on September 13, 2023. Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives. Recruits, such as *******************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee. Once recruits are properly licensed, they receive commissions, not a salary.

We have researched Ms. ********* complaint. Our records indicate that ******************** contacted Primerica on September 12, 2023, prior to filing her complaint with the BBB and requested that her policy be cancelled. On the same day, Primerica cancelled Ms. ********* policy and sent her a letter confirming the cancellation.

We have also determined that on or about February 27, 2023, we received her *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee.) As a courtesy, we will issue a refund of $99 for her *** fee and $100 for four months of POL ****************** regret that Ms. ********* experience with Primerica was not a positive one. We do ask that ******************** respond back to the BBB or contact me directly to confirm that she would like for us to process her voluntary resignation, since she has obtained her Life License. I can be reached via email at ***************************************

We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.

Sincerely,
****************************
************ (phone)
************ (fax)
Initial Complaint
Date:09/01/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I had life insurance policies through Primerica. When we decided to cancel because of money issues, our agent texted me a very rude and disrespectful message. I respectfully responded, and then the next day another person she worked with texted me in a very rude manner. I explained that I had tried to change my draft date before canceling but couldnt find the option online. I then called the company and was told that I couldnt change my draft date, but could cancel and reinstate within the next four years. After explaining how I had tried to change the date before canceling, I was told that even if I wanted to reinstate our policies they wouldnt let me, all because they didnt like me. I have pictures of the messages between myself and both of the agents.
Business Response
Date: 09/29/2023
We have granted the requested resolution and mailed the complainant a letter of explanation.
Customer Answer
Date: 09/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************

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