Complaints

This profile includes complaints for Primerica, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Primerica, Inc. has 850 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Primerica, Inc.

  1 Primerica Pkwy Duluth, GA 30099-4000

  
• 

  Primerica, Inc.

  100-10525 170 St Edmonton, AB T5P 4W2

• 

  Primerica, Inc.

  4726 99 St Edmonton, AB T6E 5H5

• 

  Primerica, Inc.

  5732 19a Ave Edmonton, AB T6L 1L8

• 

  Primerica, Inc.

  200-8170 50 St Edmonton, AB T6B 1E6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Primerica has taken unauthorized funds from my bank account to cover the monthly premium for a policy that does not belong to me. I have requested multiple times for a refund totaling $1255.92 and each time I receive a variety of reasons as to why they can not process my request. I would like the BBB to please assist me resolve my issue. Documentation attached. Thank you.

  

  Business Response

  Date: 12/11/2023

  We have granted the requested resolution and mailed the complainant a letter of explanation.

• Initial Complaint

  Date:10/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************** a representative of primerica ************************************************ stole personal information to steal my identity and order a social security payment direct express card mailed to his home address of ************************************************************************** where he pulled all of my funds from card ending **** from **** of America and ***** fargo ******* ************************

  

  Business Response

  Date: 11/17/2023

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  ******************************************************************; 30349
  
  November 17,2023
  
  RE:    BBB Case:   20800532
  Consumer: ***********************
  
  Dear **************:
  
  I am writing in response to the complaint that *********************** filed with the BBB on October 30, 2023.  Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives.
  
  We have determined that ********************, the daughter of ***********************,filed the complaint with the BBB.  *************** provided Primerica with a copy of the police report that she filed with the ************ ***************** on November 3, 2023, regarding the allegations that she raised with the BBB. 
  
  Our records indicate that **************** is not a client or a sales representative affiliated with Primerica. Please know our records do not demonstrate that **************** provided his banking information to Primerica for any products and/or services.  Furthermore, the document provided by ******************** does not provide evidence that Primerica or anyone affiliated with Primerica obtained monies from ************************ Hence, we will not be issuing a refund to *****************   
  
  We take all allegations seriously and hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,

  ****************************

  ************ (phone)

  ************ (fax)

  Customer Answer

  Date: 11/17/2023

   
  Complaint: 20800532
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 11/27/2023

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  ******************************************************************; 30349
  
  November 27,2023
  
  RE:    BBB Case:   20800532
  Consumer: ***********************
  
  Dear **************:
  
  I am writing in response to the rebuttal that *********************** submitted to the BBB advising that he does not accept our response. Based on the information that we previously received from ********************, we are unable to substantiate that Primerica charged ****************,therefore Primerica will not be issuing any refunds.  If **************** has any new information to substantiate her claim, we would ask that she provide that information to Primerica. 
  
  Sincerely,

  ****************************
  

  
  

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to rollover my 403b that is currently held through Primerica since June 2023. They will NOT release my funds to me and have since cut my online access. I have been jumping through hoops trying to get my funds rolled over, and every time I submit the 'last' missing piece of the puzzle, they come back with another item needed. I have contacted, received, and submitted letter from the **** the Letter of Acceptance from the receiving firm and everything else they asked for. They tried to get me to sign a withdrawal form & when I called to question that, I was told I can't rollover a 403b (I'm separated from service) into a traditional *** and that my only option would be to withdrawal it. They are offering bad investment/tax advice. I would incur early withdrawal penalty and tax on the full withdrawal amount so that is NOT an option. They then have been stating that I need to submit a formal letter to liquidate the account. I asked them to make an exception & take the instructions from me over the phone since they have been holding my funds hostage for months, and they would not budge insisting I mail a letter to them. I have recently sent that formal letter of liquidation request, and they again have rejected the rollover stating I need to talk to the *** for rollover options. So, here we are back at square one 6 months later.

  

  Business Response

  Date: 11/29/2023

  Dear **************,

  On behalf of PFS Investments **** ("PFSI"), we appreciate the opportunity to address your concerns regarding your PFSI account.  Pursuant to our recent conversation, your concerns have been resolved and we have sent you a letter under separate cover.  We apologize for any inconvenience this matter has caused.  

  Sincerely, 

  ****************************

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Primerica in relation to unauthorized charges on my credit card. I have experienced significant issues with Primerica, including unauthorized charges and an inability to establish effective communication with the company.The details of my complaint are as follows:Unauthorized Charges: On 10-16-2023 and another 9-13-2023, I discovered that Primerica had charged my credit card a total of $145. I was shocked by these charges because I had never authorized or consented to any financial transactions with Primerica. In addition to the $145, I also noticed an extra $25 charge, which was equally unauthorized.Lack of Responsiveness: After realizing these unauthorized charges, I made multiple attempts to contact Primerica's customer service to seek clarification and request a refund. However, my efforts to establish communication with the company were met with extreme difficulty. I encountered long wait times, unanswered calls, and a complete lack of responsiveness from their end.Misrepresentation: The original salesperson who contacted me had assured me that I would not be charged unless I decided to take certain classes. I followed up with them to clarify my intentions and was assured that I would not incur any charges. However, this assurance was not upheld.I am deeply concerned about this situation and the impact it has had on my financial well-being. I believe that these actions by Primerica are not only unethical but also in violation of my rights as a consumer.I have attempted to resolve this matter with Primerica directly, but their lack of response and failure to address the issue has left me with no alternative but to escalate this complaint to the Better Business Bureau. I am seeking a prompt resolution to this matter, including the full refund of the unauthorized charges and an acknowledgment of the misrepresentation made by Primerica's salesperson.

  

  Business Response

  Date: 11/13/2023

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  ******************************************************************; 30349
  
  November 13, 2023
  
  RE:    BBB Case:   20791165
  Consumer: *************************
  
  Dear **************:
  
  I am writing in response to the complaint that ************************* filed with the BBB on October 27,2023.  Primerica is a corporate general agent that markets financial products, including life insurance, through independent contractor sales representatives.  Recruits, such as ************,submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee.  Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched Ms. ***** complaint and have determined that on or about September 15, 2023, we received her *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee.).  Our records indicate that ************ contacted Primerica and requested a refund of her $25 monthly POL ************ fee.  On October 30, 2023, Primerica issued a refund of $50 for two months of POL ************** As a courtesy, we will issue a refund for the $99 *** fee back to the account on file.
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,

  ****************************

  ************ (phone)

  *********** (fax)

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 6, 2023, the amount of $199 was withdrawn from my **** for a 1 year subscription to Primerica's products and resources (such as the website's tools and info) as a licensed agent. The company did not provide my license as I's previously held one. During my "informal interview/training", I was informed by the trainer that if I were unhappy with the company, I could cancel and receive a refund within 30 days. While I did have every intention of remaining, the process did not sit with me well as I viewed this company as one that capitalizes on the gaining number of representatives rather than the needs of clients. Therefore, I requested to no longer be associated as a rep and sent multiple emails regarding my refund to include the dates of September 21st and 26th, October 3rd, 19th, 20th and 23rd. Yet, they continue to transfer me to different departments. At one point, I was informed that the amount of $159 was returned to my **** on September 11th. This is simply not true as there were no deposits to my account. I've attached a screenshot of the withdrawal. However, there were never any refunds. The last two emails, I have no response from them. I seek to have my full 1 year access of $199 returned to me as I did not utilize any of Primerica's tools within that 30 day time period.

  

  Business Response

  Date: 11/13/2023

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  ******************************************************************; 30349
  
  November 13, 2023
  
  RE:    BBB Case:   20781985
  Consumer: *****************************
  
  Dear **************:
  
  I am writing in response to the complaint that ***************************** filed with the BBB on October 25, 2023.  Primerica is a corporate general agent that markets financial products, including life insurance, through independent contractor sales representatives.  Recruits,such as **************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee.  Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched Ms. ****** complaint and have determined that on or about September 5, 2023, we received her *** that authorized payment of the one-time $199 *** fee.  The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $169 ($199 less a $30 non-refundable processing fee.).  As a courtesy, we will issue a refund of $199 for Ms. ****** *** fee back to the account on file.
  
  We regret that Ms. ****** experience with Primerica was not a positive one.  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,
  ****************************

  Customer Answer

  Date: 11/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to work for Primerica on 10/18/2023. I was kind of pressure and guilt talked into it by a rep. I decided this was a premature decision and reached out to her inquiring a refund and was still trying to be persuaded to stay. She told me I was eligible for a full refund of my $99.00 and the other fee of $25.00. However a refund was processed and its for ***** . This was a huge scam and waste of money. Find a real job cause this really aint it.

  

  Business Response

  Date: 11/09/2023

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  ******************************************************************; 30349
  
  November 10, 2023
  
  RE:    BBB Case:   20777884
  Consumer: ***********************
  
  I am writing in response to the complaint that *********************** filed with the BBB on October 24,2023.  Primerica is a corporate general agent that markets financial products, including life insurance, through independent contractor sales representatives.  Recruits, such as ************,submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** ***.  Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched ************** complaint and have determined that on or about August 13, 2023, we received her *** that authorized payment of the one-time $99 *** *** and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing ***.)  Our records indicate that ************ contacted Primerica on October 24, 2023 and requested a refund of her *** ***.  Primerica issued a refund of $69 on the same day.  As a courtesy, we will issue a refund of the $30 non-refundable *** and the $25 POL *** back to the account on file, for a total refund of $124.
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,

  ****************************

  ************ (phone)

  ************ (fax)

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/20/2023 for $25

  

  Business Response

  Date: 10/23/2023

   Please provide more details. What is the nature of the complaint, is this regarding securities, life insurance or becoming an agent. If it's regarding a life insurance policy, please provide the policy number.

  Thanks 

  ***************************

   

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up with Primerica in July of ****. After signing up, the only communications we have received were automated emails. We were told when signing up that our monthly payment amounts for our life insurance will decrease drastically if we quit smoking. Both myself and my wife have quit smoking now for 2 years. For the last two years, we have reached out in every way possible to have this changed. NO ONE will return calls, answer texts, etc. We have continued paying faithfully every month. I have no idea how much money we have been overpaying but we definitely want that refunded. As well, moving forward would like to be paying the correct amount. This is starting to feel like a total scam and I am considering seeking legal counsel. It is unfathomable that not even ONE person can respond to emails, calls, or texts. We are still currently calling and leaving messages to no avail.

  

  Business Response

  Date: 11/16/2023

  We have mailed the complainant a detailed letter of explanation, which explains our position in response to his request.

  Customer Answer

  Date: 11/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with an agent in ****, ** (***************************). Upon my divorce and separation of accounts I contacted ***** in an attempt to get my account information to roll over funds in my employer accounts. ***** never got back to me after many attempts to contact him via phone and email. I then received a call from a woman claiming that she was my new agent as ***** was no longer with Primerica. I did not trust this as I was not notified that my angent left the company. I received an email from Primerica letting me know I had a statement avail to view. When attempting to log in, I realized I did not have log in information and in order to obtain it, needed my account number which I also did not have. I called their corporate office in Feb 2022 and was told the only way they could give me my account number was to send it to me via postal service. I approved of this and then never received anything via mail. I contacted them again in July 2023 and spoke with a woman (operator ID ******, who told me she couldnt provide me with my account information over the phone but would mail it to me. She was able to confirm my identity and provided me with verbal confirmation of my accounts which totaled nearly $20,000. She said she would mail my account info and confirmed my mailing address. She also provided me with confirmation numbers for our call. I again, never received the account information. I called Primerica again today (10/17/2023) and was prompted by an automated system to enter my SSN to locate my account. When I entered my social, they stated there were no accounts that matched my social security number. Im desperately trying to roll over these funds and just want my account information so I can make this happen.

  

  Business Response

  Date: 10/23/2023

  We have now responded to the customer's concerns by sending correspondence providing the requested information.

• Initial Complaint

  Date:10/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Data Privacy - Predatorily baiting me and three other individuals (with likely more individuals on other days) into insecurely supplying confidential info on publicly accessible paperwork (reminiscent of a Ponzi scheme):An agent from the Primerica company office in *******, **, with the title of Regional Vice President that every employee in the office holds as advertised by the company presentation with the offer of becoming a Regional Vice President with enough employee referrals, reached out to me on Tuesday October 3rd, 2023 to discuss multiple job openings. On October 7th, 2023, the day of writing this complaint, I attended a seminar at the company office at **********************************************************************The presentation did not cover any job openings, and focused on recruiting more employees only. A clipboard was passed to each attendee after completion. Each clipboard had a paper requesting our contact information, as well as our credit card information, Social Security #, Bank Account #, and Bank Routing #, without any talk of a follow-up for a potential job interview. One did fill this out (I did not), and the paperwork was given to an unknown employee and location. Anyone working there can take a picture and have our confidential information.

  

  Business Response

  Date: 10/16/2023

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  ******************************************************************; 30349
  
  October 16,2023
  
  RE:    BBB Case:   20709343
  Consumer: *****************************
  
  Dear **************:
  
  I am writing in response to the complaint that *************************** filed with the BBB on October 7,2023.  Primerica is a corporate general agent that markets financial products, including life insurance, through independent contractor sales representatives.  Recruits, such as *******************, submit an Independent Business Application (IBA) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 IBA fee.  Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched Mr. ********* complaint and regret that his experience with Primerica was not a positive one.  We would ask that ******************** provide the name(s) of the person that he met with so that we can thoroughly investigate his claims.   
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,

  ****************************

  ************ (phone)

  ************ (fax)