Complaints
This profile includes complaints for Primerica, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 239 total complaints in the last 3 years.
- 90 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My insurance went up Triple the amount ( payment before was $125 )They withdrawal $500.47 I call and complain and they tell me we had to renew it I told them that the amount was too high They tell me I had to get blood test and see for how much it was going to increase For the mouth of March they withdrew again like $578 I talk to the person who had my case and he told me that as soon as they received the test results they where going to correct it and give me back my money On April I got a withdrawal again for $430.61 I had to call the bank and tell them to remove them from my automatic payment They decided that the new payment was going to be $190 the new payments I added all the money they withdraw from my bank and told the the payments had credit till September Today I call them again to see how much was the difference and they told me I had to pay This was there respond :Esto es lo que la compaa me dice Necesitamos reponer los meses atrasados que no *********** cobrado desde que se acabo el Credito Necesita mandar un cheque de $532.44 para que se quede en $190 Esto cubriria Junio a Agosto hasta este mes Y en octubre continua los pagos Si puede ir al correo y ponerlo por express mail Yo le reembols el costo Anotar el numero de su poliza en el cheque Ponerlo el sobre a Primerica Attention ********************* 1 Primerica Parkway ************************ Gracias I told them that I couldnt pay them that amount agai that something was wrong We had a big argument And they couldnt help me I been with them for more the 15 years My payment was for $125 I gave them already like $25,000 and havent help me They said if I didnt pay the amount of $532.22 They where going to cancel my insurance Please I need your help ! ! I even have a savings from them since 15 years ago too with them How can you help me I will really appreciate it specially now that the economy is very bad Thanks again
Business Response
Date: 10/19/2022
We have mailed the complainant a detailed letter of explanation, which explains our position in response to his request.Initial Complaint
Date:09/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up to be a representative with Primerica in March of 2022. After further consideration, I decided that I did not have time to work the program with a full time job and being a full time college student at the time. I reached out to the person that signed me up and told him I wanted to cancel my *** and requested a full refund of the $99 *** that I paid up front. He did not follow through with my request so I called the company and was told that the person that signed me up had to submit the request. In the meantime a $25 monthly subscription *** is being deducted from my checking account. After a few months of not getting any response I sent an email to the company. I received ONE $25 refund and finally got my subscription cancelled, but no refund for the $99 *** ***. I sent another email inquiring again about the *** *** refund and the other 4 months of the monthly subscription that was deducted from my account. I received an email stating, "It is the responsibility of the rep to correctly cancel their service directly with the *** billing department." According to company policy, "If you submitted a $99 *** *** and signed up for ************ *** on your Independent Business Application, in the first 30 days after the date your Solution Number was issued you may apply for a refund of the first monthly *** *** paid." I am attaching a copy of that policy and the emails that I sent and received. I tried to reach out to the rep that signed me up several times, but no action was taken to request my refund.Business Response
Date: 10/03/2022
Better Business Bureau
Attn: *************************
Dispute Resolution Counselor
503 ***********, Suite 590
*******, ** 30349
October 3,2022
RE: BBB ***************************: *************************
Dear ****************:
I am writing in response to the complaint that ************************* filed with the BBB on September 23, 2022. Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives. Recruits, such as ***************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee. Once recruits are properly licensed, they receive commissions, not a salary.
We have researched **************** complaint have determined that on or about March 1, 2022, we received his *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee). Our records indicate that **************** contacted Primerica regarding his POL ************ prior to filing his complaint with the BBB. As a courtesy, we are issuing a refund of $99 for **************** *** fee, back to the account on file.
We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,
**************************************** (phone), ************ (fax)
Customer Answer
Date: 10/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:09/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am requesting for a full refund of $226 (3months payment) of the charges made by Primerica life insurance because Ive been requesting for cancellation of policy through their agent ****************** He is the one who recruited me and did not give me accurate information during orientation. He mislead me by not telling me the whole process of cancellation . I did not sign the policy that Primerica sent to me because I dont want to continue to purchase the life insurance.I have history of ****** disease but He did not submit me for Health check up so I will be accepted.Business Response
Date: 09/19/2022
I regret any misunderstandings there may have been between the complainant and our agent; and, I regret any service difficulties, she may have encountered. A letter has been mailed to provide her explanations and to inform that we are granting her request,solely as courtesy.Initial Complaint
Date:09/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have called Primerica more than 4 times regarding the money in my *** to be rolled over to Fidelity. I put in the request for transfer of funds on July 15, 2022 I have had nothing but issues. Primerica keeps saying that they haven't received the right paperwork from Fidelity. Fidelity has provided the tracking number to Primerica 4 times now and Primerica says they haven't received the paperwork even tho it was signed for. I am beyond frustrated with customer service representatives telling me each time I call they need more information. This issue needs to be resolved as it has been 60 days since this issue has been going on. As well as ******************* my financial advisor from Primerica has been very rude saying he only makes $4 a month on my money but if you multiply that times 4 years it is $6,000 in his pocket. I have never been treated so poorly by any company. If I can have someone in Primerica get this issue fixed. I have also sent a letter in the mail to corporate regarding my customer service and how ********************** treats its customers.Business Response
Date: 09/15/2022
We confirmed the transfers have been completed and plan to send the client a letter.Business Response
Date: 09/15/2022
We confirmed the transfers have been completed and plan to send the client a letter.Customer Answer
Date: 09/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Karigan *****Initial Complaint
Date:09/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is not completely upfront they do not help you I wanted to believe this is legit this is a pyramid scam you wontBusiness Response
Date: 09/07/2022
Better Business Bureau
Attn: *************************
Dispute Resolution Counselor
503 ***********, Suite 590
*******, ** 30349
September 7, 2022
RE: BBB ***************************: **************
Dear ****************:
I am writing in response to the complaint that Shelfy ******* filed with the BBB on September 1, 2022. Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives. Recruits, such as ******************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee. Once recruits are properly licensed, they receive commissions, not a salary.
We have researched ******************** complaint have determined that on or about March 18, 2022, we received her *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee). Our records indicate that ****************** contacted Primerica prior to filing her complaint with the BBB. As a courtesy,we issued a refund of $99 back to the original form of payment. We will also process a refund of $25 for ******************* *** charges, for a total refund of $124.
We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,
**************************************** (phone), ************ (fax)
Initial Complaint
Date:08/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not sure what kind of life insurance I have anymore and I would like to have a copy of my file mailed to me directly from GA. The life insurance agent had decided to talk to a friend of his about a few personal issues without permission and it caused an issue between me and the other person. This is a concern that ******************************* did this because he holds my personal information. He told his boss named **** that I have complications and when I asked **** about the complications that I have he did not answer me. Nevertheless, ***** knew that I have an anxiety disorder and he has chosen to yell and scream at me. In addition, I have spent a lot of money over the period of time waiting for the instruction to become a Life Insurance agent like 10 months or so and it never happened. I gave the ********** office 2 months but I was asked to leave their club. Do I get my money back or do I get trained? ***** and I discussed that I should get my Life Insurance certification without the ********** backing. There is an overlapped controversy with another club called *** and ***** did not want me to become a member of that club yet he handles my life insurance. A former member of Primerica and *** had the same problem and his name is *******************. ***** could be my life insurance agent but he needs to stop yelling and screaming at me and telling people what I told him when it has nothing to do with life or death. I wanted to go to the conference in GA and I was told that I could go but I received a cellphone call that I would have to pay for the airplane ticket and hotel on my own. I could not stay with the others in the hotel room. I did not go to the conference.Business Response
Date: 08/31/2022
We have granted the requested resolution and mailed the complainant a letter of explanation.Customer Answer
Date: 09/02/2022
Complaint: 17763750
I am rejecting this response because:1. ******************************* from ***************, OR who is a Primerica **** Life Insurance agent has yelled at me, thrown fits, demands that I follow his orders, and has gone around telling people my personal business, also shares conversations with others that I had with him. I would like for you to please let his upline know about his behavior.
2. I have waited to become a life insurance agent for 10 months and I had informed the life insurance agent know that I would like to become a life insurance agent in two months because things have been way to long.
3. I would like Primerica **** to send me all of the documents that I had signed with ***** for life insurance.
**********;
Sincerely,
***************************Business Response
Date: 09/07/2022
We have proposed a resolution to this matter and sent the complainant a detailed letter of explanation.Customer Answer
Date: 09/07/2022
Complaint: 17763750
I am rejecting this response because:I would like to know what you are doing to do about *********************************** problem with screaming and yelling as a life insurance agent and Primerica Member? Could you please provide me with specifics?
Sincerely,
***************************Initial Complaint
Date:08/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Primerica neglected to draft my account for life insurance premium and is now saying I have to re-apply due to non payment. At age 70, the policy updated and we discussed terms and agreed to ***** per month for ****** until age 100. They neglected to draft funds and now saying that I am not longer insurable. This has been going on for months. *********************** agent, stated payment was returned. He referred me to customer service. My bank confirmed that no payments were returned and I was never told that I would have to mail in payments. My payments were always drafted. I am blind and all of my bills are drafted as I am not able to write checks. My agent is aware of my blindness. I called customer service and spoke to **** ID: **** at ************ and was told a supervisor wasnt available and I needed to reapply for insurance.Business Response
Date: 09/01/2022
I regret that ************** encountered service difficulties, and I apologize for any inconveniences she experienced. We are researching to determine why this incident took place, and we are granting her requested resolution.Initial Complaint
Date:08/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was being recruited by **** and *********************** to become and agent. I believed I was going to accept and was filling out paperwork on computer screen share with ****. I had literally clicked the confirm button when I asked **** to clarify how leads worked. It was NOT what I was led to believe about the position so I IMMEDIATELY told **** to cancel and throw my info out. Mind you we had not even gotten off the phone. Before we were off the phone, she had charged my bank account and credit card fees for AGENTS which I was not. I saw the pending charges in my accounts while on phone so all she had to do was cancel. It was literally under a minute. 3 days later NO ONE has refunded the fees. They were misleading and are holding my money. $99 and $25. I want the fees refunded asap with $10 for inconvenience.Business Response
Date: 08/23/2022
Better Business Bureau
Attn: ***********************
Dispute Resolution Counselor
235 ****************
*******,** 30303
August 23,2022
RE: BBB **************************************************
Dear **************:
I am writing in response to the complaint that ******************* filed with the BBB on August 18, 2022. Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives. Recruits, such as ***************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee. Once recruits are properly licensed, they receive commissions, not a salary.
We have researched Ms. ******* claims and have determined that on or about August 15, 2022, we received her *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have submitted their refund request within 120 days of signing their *** and have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee). Our records indicate that **************** contacted Primerica on August 18, 2022, the same day that she filed her complaint with the BBB. As a courtesy, we will be issuing a refund of $99 to the **************** for her *** fee and $25 for her POL **** for a total refund of $124.00.
We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,
**************************************** (phone), ************ (fax)
Initial Complaint
Date:08/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently discovered that my health is greatly deteriorating. I need a cardiac MRI. As I was never comfortable with investing in Primerica in the first place, and as my funds seemed to be decreasing under them, I contacted my representative and informed her that I wished to cash out my account for emergency reasons, so I could use this money for my MRI. She said she would look into this for me, but baldly informed me that I may have to end up willing this money to someone. Since that time, I have had next to no contact from this company. I simply wish to get the amount of money I had credited to me at the time of my request returned to me.Business Response
Date: 08/22/2022
We will contact the client and acknowledge receipt of the concerns raised. The matter will be handled in accordance with our complaint handling procedures.Customer Answer
Date: 08/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need my $99 back for the **** I keep calling and these reps keep giving me different emails to email to receive the refund. This is extremely scamy and im not going to stop until i get the refund. My account is overdrawn and this is ridiculous. The lady who hired me didnt even say I was going to get charged. I literally told her I have no money in my account right now.Business Response
Date: 08/22/2022
Better Business Bureau
Attn: ***********************
Dispute Resolution Counselor
235 ****************
*******,** 30303
August 22,2022
RE: BBB ***************************: ***************************
Dear **************:
I am writing in response to the complaint that *************************** filed with the BBB on August 15, 2022. Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives. Recruits, such as *****************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee. Once recruits are properly licensed, they receive commissions, not a salary.
We have researched ****************** claims and have determined that on or about August 11, 2022, we received her *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have submitted their refund request within 120 days of signing their *** and have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee). As a courtesy, we will be issuing a refund of $99 to the ****************** for her *** fee and $25 for her POL **** for a total refund of $124.00.
We hope that we have adequately addressed this matter. If you have any questions or need additional information, please let me know.
Sincerely,
**************************************** (phone), ************ (fax)
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