Complaints

This profile includes complaints for Primerica, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Primerica, Inc.

  1 Primerica Pkwy Duluth, GA 30099-4000

  
• 

  Primerica, Inc.

  100-10525 170 St Edmonton, AB T5P 4W2

• 

  Primerica, Inc.

  4726 99 St Edmonton, AB T6E 5H5

• 

  Primerica, Inc.

  5732 19a Ave Edmonton, AB T6L 1L8

• 

  Primerica, Inc.

  200-8170 50 St Edmonton, AB T6B 1E6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to be a representative with Primerica in July of 2022. After further consideration, I decided that I did not want to work the company. I reached out to the person that signed me up/trainer and I was never paid for any sales or what I was promised. I went to the meetings, paid fee for the classes, and obtained the license. This was a waste of time for me and very emotionally and financially draining. I have read there have been a lot of class action lawsuits regarding this company. I am requesting for your assistance in obtaining a refund for the portion I paid as well as obtaining any compensation for sales/recruits.

  

  Business Response

  Date: 01/06/2023

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  503 ***********, Suite 590
  *******, **  30349
  
  January 6,2023
  
  RE:    BBB Case: 18534509
  Consumer: *****************
  
  Dear **************:
  
  I am writing in response to the complaint that ***************** filed with the BBB on December 7, 2022.  Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives.  Recruits, such as Ms.Ly, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee.  Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched Ms. *** complaint and have determined that on or about July 5, 2022 we received her *** that authorized payment of the one-time $39 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $9 ($39 less a $30 non-refundable processing fee).  Our records indicate that ******** did not contact Primerica prior to filing her complaint with the BBB. 
  
  Our system shows that ******** did not meet all qualifications to receive her bonus.  ******** did obtain her life license; however, she did not maintain an active *** account, which was one of the requirements to receive a bonus. Our records indicate that ******** did not have an active *** account for the entire month of August, therefore, she did not meet the bonus requirements.
  
  As a courtesy, we will issue a refund of $39 for Ms. *** *** fee and $50 for two *** ****************** hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,
  ****************************

  ************ (phone)

  ************ (fax)

• Initial Complaint

  Date:11/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a former minor looking to close an account opened for me and Ive been getting the run around. I filled out paperwork associated and the account number is wrong or they cant find the bank. Everytime I call its something different. All I want to do is close my account and be done with this company

  

  Business Response

  Date: 01/03/2023

  We apologize for the delay in responding. Please advise if this is regarding a Life policy, Securities or Becoming an agent, also please provide policy number, securities account number or agent ID so we may be able to locate your information in our records.

  Thanks

  *****************************

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Primerica is a truly dishonest and truly vial company. Years ago, I met with Primerica and they had me take a class to get a license to sell ********************** as a contractor, not an employee, to work for commission only. Within weeks and getting through the class they had setup, I made the decision NOT to move forward with the company due to the dishonest tactics they used to sell insurance. I told the office manager and called the woman in charge of setting appointments of agents through the state & informed both of them that I did not wish to be appointed under this company. Before the day completed, they appointed me through the state regardless of what I had told them and against my will. I never sold one policy under this company. Because they appointed me through the ************* under them as a captive agent, I also have never been able to sell a single policy under another company either. I contacted the office and the woman in charge of appointments of agents several times to remove the appointment under this company. Several other companies attempted to help me get this appointment removed as well. I contacted the state board of licensing and was told, the only way to have it removed was through this company. Which they refused to do. I sent certified letters with my request. Every piece of "required" steps and paperwork that was needed to remove me was completely ignored. Primerica REFUSED to remove the appointment. NOW several years later, they are sending me a bill for $60 of a charge back fee when I have never sold a single policy to be charged back. When I called to have this removed, they are now saying these are fees for every year where I was "active" with the company. So, to recap, the company with whom I told I did not wish to even work with as a contractor; made my life insurance license worthless, appointed me captive agent for years and now is charging me for every year they have done this for being appointed against my will under their company.

  

  Business Response

  Date: 01/04/2023

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  503 ***********, Suite 590
  *******, **  30349
  
  January 4,2023
  
  RE:    BBB Case: 18472572
  Consumer: *********************
  
  Dear **************:
  
  I am writing in response to the complaint that ********************* filed with the BBB on November 28, 2022.  Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives.  Recruits, such as *****************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee.  Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched Ms. ******** complaint and have determined that on or about August 28, 2018 we received her *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee).  Our records indicate that ****************** did not contact Primerica prior to filing her complaint with the BBB.  We also do not have any record of ****************** contacting Primerica to inquire about the letter that she received.  Our system shows that the $60 fee is related to Ms. ******** **** License renewal fees for *********.  Ms. ******** file with Primerica was closed on October 22, 2022.  She is no longer an ************** representative with Primerica.
  
  If ****************** could provide the name(s) of the person(s) that she met with and/or the person who she told that she was no longer interested in the Primerica Opportunity, we can thoroughly investigate her claims.
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,
  ****************************

  ************ (phone)

  ************ (fax)

  Customer Answer

  Date: 01/06/2023

  I contacted the Primerica office where I filled out the paperwork prior to then submitting and making me a captive agent. I contacted them right after the next day when they submitted and filed me as a captive agent right after I informed them I no longer wished to moved forward with Primerica. I've gone in person to the office, I've called several times since over this. I've called the state licensing board regarding it. Other insurance companies have called on my behalf trying to sort it out, companies I wanted to move forward with but could not because Primerica got me to pay to take the state test and then I had a license I could never use. I was also never informed by the agents in the office there were yearly recurring fees. The most recent and final attempt I made was 11/28/22 before submitting this complaint to the BBB as that letter had a different ph9ne number than the local office & I thought perhaps their corporate # or whatever # it was, would be able to help at this point. I was told there was nothing they could do. It's clear I chose not to work with this companyby the very fact I never put in one sale. I was never able to work with any other company because they held me "captive" when hostage was more the appropriate word for it. I'm not asking for the money they caused me to waste in paying for the state testing or even my time wasted taking the classes in order to take the state test. I am not, however, paying anything additionally to a company who should never have appointed me when I changed my mind BEFORE they submitted the paperwork. Here are two screenshots proving Primerica's "records" are not accurate as I very much did call both the numbers I found on the letter trying to resolve once more before submitting this complaint. Strange how they have no records of anything when I obviously did call. 

  

  Business Response

  Date: 01/13/2023

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  503 ***********, Suite 590
  *******, **  30349
  
  January 13,2023
  
  RE:    BBB Case: 18472572
  Consumer: *********************
  
  Dear **************:
  
  As a gesture of good will, Primerica will reverse the $60 fee that ****************** received regarding her **** License renewal fees.  We would ask that ****************** allow time for the reversal to be processed.  We will send a letter to the address on file once this has been completed.  We would ask that ****************** contact me directly if she has any further questions or concerns.
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,
  ****************************

  ************ (phone)

  ************ (fax)

• Initial Complaint

  Date:11/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11-27-21 *************************** the issuser of Primerica insurance policy to his brother and former beneficiary of ******************* policy came to the hospital in *******, ** and started a fight with current beneficiary **************************** He removed from the property by staff and escorted out by security and local police officer ****** He threatened to cancel and or change the beneficiaries on the policy. He has a direct conflict of interest in this policy and I corporate to remove him from accessing the policy. Report he came to take pictures with is violations of hospital policy for is own purposes. He has been restricted from hospital property.

  

  Business Response

  Date: 12/29/2022

  Please provide the insureds full name, address and policy number so we can identify the client in our records.

  Thanks

• Initial Complaint

  Date:11/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday I received a call from a female saying she was representing Primerica. Her name is *************************. She told me she was the person who sold me my life insurance policy. I have never ever spoken to this person or done any business with her. The person who wrote my policy is ***************** Regional *********************************** Office : ************ Cell : ************ ************************************ The person on the telephone insisted she was the person who I did business with. She said she was calling to see if I wanted to change my beneficiaries on my life insurance policy over the phone. I repeated told her I didnt know who she was and was not going to continue speaking to her. Then she proceeded to text me a screenshot of my personal information from her personal cell phone. At which time I called her back and told her what she did wasnt right since she was sending my personal information via text and I dont know who she was. My concern is my information isnt being protected. I dont know who else this person might be sharing my information with. I have called numerous times to speak with the agent who wrote my policy with no response. I have email her and her response was no one from her office has contacted me. My information has been breached.

  

  Business Response

  Date: 01/05/2023

  
  Customer Experience Specialist
  **********************
  
  
  
  Re:      Complaint Case # ********
              Complainant/Policyowner/Insured- ***********************
             Primerica Life Policy Number:  0491068644  
  
  
  *************** to the correspondence submitted by *********************** regarding the complaint against Primerica Life Insurance Company (Primerica Life) and her discontent with the services provided by servicing representative ************************                        
  
  Please note that correspondence dated January 5, 2023 will be sent to *********************** via regular mail, which will address her concerns.   
  
  
  
  Sincerely,
  
  *********************
  Field Investigator
  Regulatory and Consumer Relations
  
  

• Initial Complaint

  Date:11/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had this company for 30 years, our term ended, so I asked to be renewed for a new term. I got quoted a new, cheaper price and they instead gave me a much higher rate once they start billing me. I renewed with the expectation that it would be lower in price but it is the opposite. $186 is not the same as $212.

  

  Business Response

  Date: 12/16/2022

  We have contacted the complainant to offer him a sincere apology in this matter, in which our agent inadvertently provided him an inaccurate premium quote.  We have explained that our quotes are mere non-binding estimates. 

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in June or July 2022 ************************* of Primerica who lives in ******** tried to signed me up with life insurance. I told her I would think about it I never follow up on it. Apparently on October 28, 2022 the company attempt to debit my checking account with out my permission. I had to change account number and everything. ***************** and her husband ************************* are scam artist take people personal information and use it.

  

  Business Response

  Date: 11/23/2022

  We have mailed the complainant a detailed letter of explanation, which explains our position in response to her request.

  Customer Answer

  Date: 11/23/2022

   
  Complaint: 18326913
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/01/2022

  We have mailed the complainant a detailed letter of explanation, which explains our position in response to his request.

  Customer Answer

  Date: 12/02/2022

   
  Complaint: 18326913
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been paying Primerica in a mutual fund account for close to twenty years. When i tried to collect, I have been met with resistance, incompetence, wrong, neglectful or outdated information and no attempt to service the issue. I have been told many things, none of them correct which has resulted in a four month delay of the money I have tried to pull from my account.

  

  Business Response

  Date: 11/21/2022

   

  Thank you for the opportunity to respond to ************************* complaint.  Since the receipt of this complaint, we have been in contact with **************** and her concerns have been resolved.   

  Best regards,

  *********************************

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Primerica has withheld account transfer requests for over a month. I have lost money due to their business practices and when closing my accounts due to their poor business practices, they charged me fees to get what is left of my money and refused to even talk to me about waiving the fees. Their local office has refused to communicate with me and respond to my requests.

  

  Business Response

  Date: 11/22/2022

  We have reviewed the matter and responded to the customer accordingly. 

  Customer Answer

  Date: 11/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working to move account ownership for a mutual fund from myself to a sibling since I no longer need the funds. I had to first change agents, since the existing agent's contact was no longer in service. **************** provided 6 different out-of-service agent contacts. Eventually, I sought out contact information elsewhere. Only one agent responded to my cold calls to help, so I have been trying to work with that agent. The agent provided the account creation forms that I needed and transfer forms but has not followed up on the creation of a new account for my sibling after two months and several voicemails. I do not believe this is professional on any account. I ended up having to cold call other agents to help me get an account set up. I have found that agents are slow to respond, if at all. The customer service line has not been consistent in providing guidance and contact information. Every time I call, I get different instructions on what to do (need my brother to call, need the responsible party to call, etc.). I am increasingly frustrated, since I wanted to have the funds moved in an adequate time for my sibling to access for college. I would have liked this to be resolved sooner. I still need this resolved.

  

  Business Response

  Date: 11/07/2022

  We have reviewed the client's complaint and mailed her a letter addressing her concerns.

  Customer Answer

  Date: 11/14/2022

  I have received the letter from Primerica. It requires action on my part to complete an application and an agent who can assist in completing the application. Because my agent and my additional contact are unresponsive, I requested an additional PFS representative to help. I am waiting for the legal contact to provide that information. I do not consider this case closed yet, since my goal has not been met. 

  

  Business Response

  Date: 11/14/2022

  We are currently reviewing a list of representatives in the client's area to better assist her with this matter.