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Business Profile

General Merchandise

Factory Direct Wholesale, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Merchandise.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    wheel sleeve was missing

  • Initial Complaint

    Date:10/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a desk from this company via ******* it has a slide out keyboard tray which has fallen apart and continually falls on my feet. I have been cut many times. All I want is to purchase the parts for the slide out keyboard. I am happy to pay for them. I just do not want to have to purchase a whole new ******** I have to have the keyboard on my desk and it is causing me neck, shoulder and back problems. I would really like to be able to purchase the new parts. This company says they cannot get them.

  • Initial Complaint

    Date:10/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spent over 100$ on two items from this place. The glass tempered table came spider webbed, the coffee table that lifts up came up with factory drill holes drilled on the show side. Table was 100 pounds. Furniture 97 pounds. I was forced to return these by my self, and since then this company for months says "we will apply the refund later on"This dates back to July. They refuse to refund me even with the product, until I cancel the refund process and remove my review.

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 mattresses in February 2024. After a month the room started smelling like old food. I thought someone had food and kept vacuuming and spraying the house. But the smell kept getting worse. So last night my daughter found little tiny white bugs slithering around on her blankets. We took the sheets off washed them. Then my husband picked up the their beds off of the frame and the bottom was grey. He unzipped the mattress protector to find a large batch of mold on the bottom. I went back to read reviews and discovered this is a common thing for this mattress and company. I tried to get help from ******* customer support they told me that they couldnt help. I asked for a supervisor and they disconnected the chat. Very rude. I was referred form ******* to Factory Direct Wholesale who sells the mattress through *******s website.

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mattress smelled so foul of a strong chemical smell I had to put it outside. I couldnt even sleep in my room.

  • Initial Complaint

    Date:03/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/15/24 I purchased an item that claimed delivery on 3/20. On 3/20 I contacted the seller and was told the item would be delivered on 3/25. On 3/25 I was told the item would be delivered on 3/29. This seller advertises delivery dates that seem to be arbitrary dates. Factory Direct Wholesalers LLC did provide a partial refund with a delivery date of 3/25 and then failed to deliver the product by that date as well after already failing to deliver the item by 3/20.

  • Initial Complaint

    Date:03/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dog stroller and never even showed up. The company said that it was lost in transit but I need the stroller. I have been very understanding but it is unfair for this company that it gets away with it. All I want is my stroller and that is what I want. I would love for the company to ****** the item

  • Initial Complaint

    Date:01/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a desk chair 3 months ago, my husband leaned back on the chair today and it BROKE and he fell and hurt his back

  • Initial Complaint

    Date:11/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three salon chairs on Amazon. All three of them have now broken. The hydraulic doesnt hold air, so it doesnt stay pumped up. They obviously all broke at different times. I got ahold of the warranty company and they said Amazon held the warranty, not them. Amazon only had a 30 day warranty and said this company held the warranty. So, no one knew what they were talking about and no one helped me. So, now I have three chairs that dont pump up.

  • Initial Complaint

    Date:10/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since the use of the mattress, I wake up with pains and aches all over. Also it's very uncomfortable. I tried reaching out to customer service and officer supervisor ******** shouted at me in a unprofessional way.

Factory Direct Wholesale, LLC is NOT a BBB Accredited Business.

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