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Business Profile

General Merchandise

Factory Direct Wholesale, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Merchandise.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business said we had a 3 month warranty on the mattress. It is day 34, I have proof of receipt and purchase and ****** from Support on email keeps telling me she cant help me, and that they wont honor the warranty on the mattress.

  • Initial Complaint

    Date:06/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order cat treee fromthen tru amazn needs parts get excuse bs adn more phone numbet is ********** email is fdwcustomerservice @ yahoo.com ******* still give gets ecuses need one part numbr 30 have tree that is worthless

  • Initial Complaint

    Date:06/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False advertisement. Purchased item throuh Amazon to Factory direct as factory direct is a 3rd party seller for Amazon. Prior to placing order was advertised as arriving june 1 to June 2nd. On 5/30 Amazon status was changed to shipped, in tracking information ***** tracking in going to their website, it showed shipping label created on 5/30 just after midnight. As of 5/31 ***** still showed as awaiting package. I contacted Amazon and they confirmed this purchased through 3rd party seller *** that they actually have not shipped package yet. Complaint filed with Amazon and they contacted seller along with provided seller contact information. I contacted seller on 6/1 & also checked ***** tracking. It now shows me label created on 6-1 approx 10am. ***** still awaiting package. Contacted customer service and requested ********************** on shipping as it is not arriving on time. I got absolutely no where with customer service including a supervisor. They continued to repeat themselves. At the point where I requested to speak to supervisor or owner the agent told me they cant provide information on the owner. They are falsely advertising, non customer friendly & refused to give resolution information for contact. The lady I spoke with said she is the office manager and no one is above her that I can speak to.

  • Initial Complaint

    Date:05/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 13, 2022, I purchased a chair through Wayfair from this company. By March 2023 the chair was broken. ******* is unable to assist as it's beyond 90 days, however this company has refused to help and has made it extremely difficult to even get in contact. At this point, I want a full refund and will accept nothing less.

  • Initial Complaint

    Date:03/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a raised recliner for my mom who is disabled and need this type of chair to functional somewhat independently. This purchase was made in September 2022, unfortunately February the chair broke. While traveling I received a frantic call stating my mom was stuck in the chair and could not get up. Apparently my mom was stuck in the chair for day and half the chair would raise to assist her stand. I contacted the company and they told me that they only offered a 90 day warranty and they cannot assist. Also, the supervisor ******* told me that I should have received warranty card explaining that. I told her that we werent aware of the policy and if that was the case I would have purchased extra warranty! Furthermore, no one purchased any item for 500$ with the expectation that it will last for less than 6 months. I am asking for them to replace the chair or send someone out to fix it. Order number ***************

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a breakfast table and chairs and I love it! But one of the chairs has s**** holes on the side and not in the back of the pole part. Can't put screws in it to secure the back of the chair. Purchased from amazon.com Feb. 27, 2023

  • Initial Complaint

    Date:12/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a sofa/love seat set from this company. *************** was ate and they refused to provide me with tracking information. They only had promises that it would arrive in the next few days. After the initial date it was supposed to arrive they did not provide me with an actual date. Then when the items arrived, they arrived ripped and torn. I have reached out to the company multiple times via email for return/refund only to have my emails ignored. According to the website I purchased items on, I have until 1/31/23 to return however I reached out to them within hours of delivery because I should not have to pay over $1000 for damages merchandise that was supposed to be brand new.

  • Initial Complaint

    Date:11/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a Manual Adjustable desk from their warehouse in ******* - *************** and the desk legs have faulty parts. I sent them email on their warranty card and no one has responded yet. I bought this on Oct 29,2022

Factory Direct Wholesale, LLC is NOT a BBB Accredited Business.

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