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Business Profile

Urgent Care Clinic

Peachtree Immediate Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

This profile includes complaints for Peachtree Immediate Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Peachtree Immediate Care has 10 locations, listed below.

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    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The urgent care took out multiple charges on my card without authorization, and when I called to dispute it they said they were going to reverse the charges and take card off. The following day they took another big amount out of my account after they told me they were going to take my card off and we were going to do payments. They are now telling me they cannot refund my money because I had my card shut off because of them not takeing my card off. They told me it's not there problem that my bank is the one who will have to deal with it now because they have no way to put money back even thought they were supposed to already.

      Business Response

      Date: 04/28/2023

      ****************,

      I do apologize for the issues you have experienced regarding your card being charged for services rendered at Peachtree Immediate Care. I understand your frustration and will assist with rectifying this situation.However, I do want to inform you that your card was not charged without your authorization. During your time of service, you signed a **** document that gave us your authorization to charge your card for any remaining balance, after your claim processed through your insurance.
      This is what prompted the charge on 4/24/23, as the remaining balance on your account was charged to your card. When you called in to inquire about the charge, it was found that your insurance is out of network with our organization so the charge was voided the same day, and your balance was reduced to a self-pay rate. You were then set up on a payment plan to take care of your remaining balance.
      Since the same card that was used for the **** was used to set up the payment plan, you were charged again for your remaining balance on 4/26/23. This charge was also voided the same day.
      Given that both charges were voided on the same day they were charged, and we have verified that the charges were not posted in our account, if you see pending charges from us in your account they will drop off.Typically, depending on your banking institution, this takes takes 3-5 business days.  If you do not see these charges drop by next week, please contact your bank.
      I hope this resolves your issue, and again, I sincerely apologize for any error on our end.
      Many Thanks,
      *********************
      Billing Manager
      Peachtree Immediate Care

    • Initial Complaint

      Date:04/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/17 I was cursed and threatened at by an employee of Peachtree Immediate Care which I have in recording. She proceeded to tell me she was going to do more than just curse me out. I told a provider this and nothing was done about it at all.

      Business Response

      Date: 04/18/2023

      Good Morning Jamii,

      I wanted to apologize for this issue.  Would you be able to give us some more information so that we can dig into this in more detail.  

      Can you tell us which center you visited?  Do you remember the names of who you spoke with?  Are you able to give us some background as to what happened?

      Best regards,

       

      ***

       

       

       

    • Initial Complaint

      Date:04/16/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 19, 2021, I went to the Peachtree Immediate Care facility in *******, ** to receive patient service for a severe sore throat. A strep test was completed. *** submitted billing via my healthcare insurance company and coded it incorrectly so it was denied. Then, *** waited 13 months to resubmit the claim correctly. By this time, it was January 2023. I had already met my deductible for the prior year and most of this claim would have been paid by my healthcare insurance company. This was a surprise billing to me. Also, based on my research, the average cost for a strep test via urgent care is approximately $187 including the office visit. This is about $97 less than what was charged. I would like for Peachtree Immediate Care to work with my healthcare insurance company to determine what would have been paid based on my reaching my deductible and reimburse me the difference from what I paid or reimburse me $97 for their industry overcharge for this service.Account #*******

      Business Response

      Date: 04/17/2023

      Good Afternoon ****************,

      Thank you for informing us about the difficulty you have experienced regarding your PIC account. You are correct in stating that your claim was originally sent with an incorrect diagnosis code, and we sincerely apologize for this error. Although your claim was resent on 1/18/23, insurance companies do not apply claims towards your deductible based on when they received the claim, it is based on when you received the service. Since your service date with PIC was 12/19/21, if you feel that your deductible was met during this time, you should reach out to your insurer to verify this, and they will determine what portion of the balance you are responsible for.

      In regard to your average cost research, the rate you found does not apply, as PIC's rates are contractual. A contracted rate is a contractual agreement between the health insurance company and the participating provider. If you have questions about the amount that has been billed to you, please contact your insurer. They can provide you with further clarification.

      I am happy to assist you with any additional questions or concerns you may have. I can be contacted at ************.

      Best Regards,

      *********************

      PIC Billing Manager

      Customer Answer

      Date: 04/18/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:04/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Peachtree Immediate Care in ******** ** on Jan. 3, 2023 to get diagnosed/prescription for a urinary tract infection. They sent me a bill for $399.90 with no detail for what they are charging for. I called and requested detail of what was being charged and they said the only way they can send that information is via US mail. I requested they do this and have not received anything.

      Business Response

      Date: 04/10/2023

      The patient was contacted and she was informed about the details of her charges. It was explained that PIC does not determine office visit rates. The rates are contracted rates that  the insurance company and healthcare organization have agreed to pay/be paid for the medical service. She expressed that this answers her question, and she was given an apology for our failure to issue the detailed statement she requested. 

    • Initial Complaint

      Date:03/29/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to report a complaint about Peachtree Immediate Care, located at ***********************************************************************, regarding their failure to honor the price quoted for a physical examination.On 09/06/2022, I visited Peachtree Immediate Care for a physical examination. Before the examination, I called the clinic and received a price quote of $99.00 for the service. However, upon completing the examination, I was charged $316.11 instead of the quoted price of $99.00.The last representative I spoke to insisted that the charge was for two physical examinations in one calendar year, which my previous healthcare provider (Aetna) did not cover. Incidentally, Aetna notified me before my appointment with Peachtree Immediate Care that they did not cover annual physical exams (please see attachments). And my last physical examination was with ***************************** on 09/04/2021 (Please see attachments). Thus, I called Peachtree Immediate Care to pay out of pocket.On January 31, 2023, I visited Peachtree Immediate Care for an EKG for an upcoming surgery and was again reminded of the outstanding bill for the physical exam. I explained that I had confirmed the price over the phone before coming in for the examination, and this receptionist suggested that it might have been a mix-up and asked that I pay $21.23 to move forward for an EKG, which I did.I believe that Peachtree Immediate Care engaged in deceptive pricing practices and failed to honor the price quote I provided. I request that you investigate this matter and take appropriate action to ensure that Peachtree Immediate Care adheres to fair and transparent pricing policies.Since I have paid $21.23 to date, I am willing to pay the remaining $77.77 to satisfy this claim.Thank you for your attention to this matter.Sincerely,**************************

      Business Response

      Date: 03/30/2023

      Hi **************,

       

      We apologize for the inconvenience.  As a courtesy, your 9/6/2022 visit has been adjusted to the stated quoted rate of $99.00 as this service was not covered by your insurance.  Your balance remaining for this visit is $77.77.

       

      Thank you

      Customer Answer

      Date: 03/30/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Please have Peactree Immediate Care send me a bill for $77.77 and I will gladly pay it.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:03/28/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill from Peachtree Immediate Care in ************, but I was not in ************ on the date of the service, nor have I ever been to Peachtree Immediate Care in ************. I have called the billing department after the first notice, and sent a letter after the second notice. I have received a third statement with a notice that it is the Final Statement before Further Action. What steps do I need to take to get this resolved?

      Business Response

      Date: 03/29/2023

      Good morning ************************,

      I am sorry for the confusion regarding this invoice.  Our billing office is in ************ so that address is on the statement.   But, I believe this invoice is for a visit with ** at our ******** Office on 11/04/2021.  I do see that we reached out to the Insurance that was given to us ************ for payment. But we didn't see reimbursement from them because it looks as if your primary insurance was ********.  We don't have your ******** information. So we were unable to charge them.  Please check with your insurance or you can call our billing department at ************ with that information. 

      Customer Answer

      Date: 09/07/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


      Unfortunately, I did not receive an email from BBB with the permanent ID and the response from the provider in March 2023 when I reported it. I did some research when the bill went to collections in Sept 2023, and discovered the source of the problem was that Peachtree Immediate Care did not file ********* Turns out BBB was a good source of information, and the claim could have been resolved earlier with a lot less research and time on my part if Peachtree Immediate Care had just notified me of the problem in the first place.

      ******************************************************

    • Initial Complaint

      Date:02/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2-10-23 at 9 am I was seeking medical attention for nausea and vomiting and did a walk-in for emergency treatment. My ******** information was given but was reported to me that inactive and this initial visit cost ******. No service was rendered due to my daughter having to work. I paid the money with my debit card ending in ****. I notice no receipt was given to me and I ask for it. I was told she could not give me a receipt and gave me a billing card and instructions to call if I want my money and she will void out as a refund in 3-5 days. I notice suspicious activity no one's insurance was active that morning and I alleged fraud and elderly abuse due to no receipt, given a card to call she said my money was charged instead of refunded on my debit card within 3 days on 2-14-23. I notified *********** of suspicious activity and fraud on my debit card. I did Fraud Claim and ****** failed to close my account and stated to allow the charge. No service was given to me and I wanted to come back the next day but was told I had to pay another ******. I am not sure why ****** did not act on fraud and close my account. I called the billing department and was told I was given a refund on their records but I did not and the check possibly be mailed in 4-6 months. I feel like a victim twice due to Truist negligence. I want my refund now and I believe I have been robbed of my Peachtree Immediate care and Truist. I had no receipt due to the company stating cannot give me one.

      Business Response

      Date: 02/24/2023

      Hi,

       

      We apologize for any inconvenience this has caused.  Your complaint is under review.

       

      Thanks

    • Initial Complaint

      Date:02/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Visited location in ********* on 11/14/21. Pd $35.00 copay before seen. Sent a bill for copay again. I couldn't locate my receipt, so I paid again via Papaya (per the statement instructions) on 1/22/22. The payment was returned the same day with the message that provider indicates 0 balance. Later received another statement, in which I sent the Papaya email returning my payment. No response. Visited 2nd location 9/11/22 (**********). Was told that I must be $70.00 (current and past due copay to be seen). I emailed the clerk the Papaya email that I received to *************************************** I had to pay anyway. I have my receipt for $70.00. I then receive a bill for $****** for that visit. They took my $70, deducted that from the bill of ****** and left me the bal. of ****** Center was on my insurance plan with Anthem, but they did not have the correct provider. It was listed as Athens ****************** but had changed name to Peachtree. ****, I saw ******************* that day, but claim had another provider name. ******* with Anthem called 2 times, told that they would correct the bill, but instead they just resubmitted it. My bank account was charged $****** 11/28. It was then reversed 11/30 after I spent an hour on the phone with ****** from Peachtree. Was told that she would give it to the manager. I never heard anything back. She said the payment was applied incorrectly. I am still receiving bills for $35.00 for 11/14/21 and the 9/11/22 bill has never been corrected. I should not owe anything. I have honestly paid the $35 for 11/4 2 times. I spoke with *************** at Peachtree, 2/17 and was told the $35 was supposed to have been credited, but was not. She also told me that bill from 9/11 was corrected and resubmitted. This call was 50 minutes. She was very polite, but I do not want to receive any further bills. I want proof that this has been handled.

      Business Response

      Date: 02/27/2023

      Hello,

       

      I'm sorry for any inconvenience this has caused.  Someone from our ****************** will give you a call.

       

      Thanks

      Customer Answer

      Date: 02/27/2023

       
      Complaint: 19425970

      I am rejecting this response because: I have already spoken with the billing department multiple times.  Someone higher than that should respond. 

      Sincerely,

      *******************************

      Business Response

      Date: 02/27/2023

      Hi *********,

      Please reply to ******************************** and I will try to get this into the right hands.  We had asked our billing department to respond because we don't have any information regarding this complaint.  If you can give us more information I will try to escalate it.

      Best regards,

       

       

      ***

       

       

      Customer Answer

      Date: 02/27/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:02/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was reviewing my bank statement & realized that there was a charge on my account 1/20/23 from Peachtree Immediate Care in which I hadn't been there in months & did not authorize any charges. I called & a very rude young lady told me that I signed a form that they can keep my banking information on file & charge whatever amount the insurance doesn't cover. I do NOT remember signing this but when people are sick they are ready to be treated. Secondly it cannot be ethical nor safe to keep consumers personal banking information on file & to charge whenever you want. I was wrongly diagnosed there and did not authorize any charges *************** later not too mention my bank stated they tried several times to charge my card! This is fraudulent

    • Initial Complaint

      Date:12/15/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im requesting a full refund of $161. I was seen at Peachtree immediate care in *********, ** on 11/12/22. Prior to receiving care I checked the website to verify my insurance was accepted. Peachtree immediate care stated on their website they accepted Ambetter. The receptionist took my insurance card. She stated I had to submit a convenient payment solution and place a card on file. The convenient payment solution stated, We will attempt to contact you via email prior to debiting your card, and at that time, you will have the option to submit payment in a different form, if you choose. Today on 12/15/22 I noticed a pending transaction of $161.00 in my checking account from Peachtree Immediate care. I immediately checked my email inbox, spam and trash to see if I missed an email notification regarding the bill. I did not see any emails regarding the matter. After checking my email I called and spoke to my insurance company. ******** stated it wasnt covered due to my local Peachtree immediate care being out of network. Then I reached out to the billing department at Peachtree immediate care. I notified the representative that I did not receive an invoice email prior to my card being charged. The Peachtree billing representative stated they accepted Ambetter. The problem it seemed was with the providers credentials or paperwork. She stated the claim needed to be resubmitted with the providers updated in network credentials. The billing representative stated she escalated my concern to her supervisor and would return my call when my reversal of payment was submitted by the end of the day. I did not receive a call and my account will be charged the $161 on 12/16/22. Can BBB help me resolve this issue? Thank you.

    Peachtree Immediate Care is NOT a BBB Accredited Business.

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