Complaints

This profile includes complaints for Peachtree Immediate Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Peachtree Immediate Care has 10 locations, listed below.

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  Peachtree Immediate Care

  1275 Highway 54 Ste 201 Fayetteville, GA 30214-4538

• 

  Peachtree Immediate Care

  122 N Morningside Dr Ste 100 Cartersville, GA 30121-2912

• 

  Peachtree Immediate Care

  720 Transit Ave STE 101 Canton, GA 30114-2544

• 

  Peachtree Immediate Care

  1834 Clairmont Rd # 100 Decatur, GA 30033-3405

• 

  Peachtree Immediate Care

  6000 Hillandale Dr Suite115 Lithonia, GA 30058

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My spouse was seen at their facility located at ************************************************************************ on Monday November 7, 2022. When my husband checked in, the young lady at the front desk advised that his copay was $35. I told him that was not correct and that the copay should only be $30. I visited this same facility the week before and only paid $30 for the copay. He went back and told her that the copay should only be $30 and she stated that she was trained to charge for a professional office visit and not for urgent care. Even though it's urgent care. While waiting in the waiting room I called my insurance company to verify this information. The representative from the insurance company confirmed that the copay for their urgent care facility should only be $30. She was willing to talk to the front desk clerk but the clerk refused to speak with the insurance company. The employee did not try to listen and just passed me a business card and stated that I would have to talk to her manager. The card has no name and is for their billing office. I called the phone number on the card the next day and the representative told me she did not see the charges for his visit and I would have to wait until the claim was processed to be issued a refund. I sent an email to the email address on the card on November 13, 2022 and have not received a response. I am now frustrated that I have to wait to get MY money back when this could have been handled while we were there. The claim has been processed with the insurance company and I still have not heard anything from this company. If the employee would have been willing to check into it then I would not have to send this email. My spouse paid with cash so I thought this could have been a simple fix. So is this a concern with the training of your employees that one was trained to charge the correct amount and another was not? I have attached the receipt and the information the employee printed and gave as to why we were overcharged.

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week I went to the clinic after a phone consultation with a VA nurse. The nurse said the clinic supported VA ********** Both the VA nurse and clinic appointment clerk verified I could use the clinic even though I didn't have a medical card. I was told there was a phone number they could verify me through when I arrived. At my appointment time when I was signing in using their online system from my phone in their waiting room, I was not able to proceed past the point of proof of ********** The clerk told me to sign that I was self-insured which on the form meant I was paying for the services myself. She said she would then call the number and correct everything in the system. I told her I didn't feel comfortable taking on that financial responsibility. She replied I had to in order to be seen. So I left, with our receiving service. The VA is sending people with immediate medical needs to this clinic, but the clinic is not providing service unless additional liabilities are accepted by the patient. This practice needs to stop.

• Initial Complaint

  Date:11/11/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attached letter that I sent to Peachtree Edgewood last January.In response, Peachtree eventually mailed me a refund check, but it bounced. They then claimed to have sent another check, which I never received. I requested another check, which they claimed they sent, but I never received. I asked for another form of refund, and I was offered a $250 gift card. My father, who lives in *******, picked up a gift card for the refund, but he was treated like a criminal. I had received an email from a clinic staff memer stating that she would be at the clinic today (Nov. 11, 2022) from 10am to 4pm, but she was not there at the clinic. After repeated pleas from my father, she finally showed up with the gift card and told my dad that she "owed him nothing." I fail to see how a clinic full of such incompetence is allowed to run.

• Initial Complaint

  Date:10/30/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm requesting a full refund of $250 for my incomplete healthcare visit! I was seen at the Peachtree Immediate Care office in ********* on July 2, 2022, and Dr. ************************* examined me and reported that my sample revealed some concerning results. So, she referred me to American Health Imaging for a CT scan of my abdomen, which was performed on July 18th. And, on July 19th my CT scan results were sent to the doctor. But, to date, no one from Peachtree Medical has ever contacted me to discuss the findings of my CT scan results! I called this facility numerous times and I left three voice messages, but, no one has ever returned my call. So, after several unsuccessful contact attempts at the ********* location. I decided to contact other Peachtree Immediate Care locations around metro Atlanta to hopefully speak to someone to request a callback. But, no one answered the phone at any of the alternate locations either, which I found incredibly odd, to say the least! Therefore, at this time, I still do not know the results of my CT scan, and I find such lackluster practices to be absolutely unacceptable, unprofessional, and reckless for a healthcare provider!Frankly, what if there is something seriously wrong in my body that I should have known about right away? Plus, on my initial visit, I was told matter of factly by ****** (front desk receptionist) that I would be required to pay my total bill upfront before I could see a doctor, and if any additional fees were accessed those would have to be paid the same day as well. And, I require the same level of urgency regarding my CT scan results! And since Peachtree Immediate Care has failed to provide me with complete service, I want my money back! Also, on August 9th, I emailed the billing department at ************************************** regarding the same and I received a (no name) reply on August 18th notifying me that my email would be sent to management for review. But, no one has ever contacted me again!

  Business Response

  Date: 10/30/2022

  ******************, I am having our team look into this ASAP. Unless I find extenuating circumstances, we plan to refund your money, call you back, and give you CT results (if we do have them). Please give me a few days. 

  Customer Answer

  Date: 11/08/2022

   
  I'm still requesting a full refund of $250 for my healthcare visit! I was seen at the Peachtree Immediate Care office in ********* on July 2, 2022, and ************** examined me and reported that my sample revealed some concerning results. So, she referred me to American Health Imaging for a CT scan of my abdomen, which was performed on July 18th. However, I did not receive my CT scan results until October 31, after I filed a complaint with the BBB on October 30! And, I find such practices to be absolutely unacceptable, unprofessional, and reckless for a healthcare provider! Plus, on my initial visit, I was told very matter of factly by ****** (front desk receptionist) that I would be required to pay my total bill upfront before I could see a doctor, and if any additional fees were accessed those would have to be paid the same day as well! And, I require the same level of urgency receiving my CT scan results! And since Peachtree Immediate Care has failed to provide me with complete timely service, I want my money back! I also, emailed their billing department at ************************************** on August 9, regarding the same and I received a (no name) reply on August 18th notifying me that my email would be sent to management for review. But, no one ever contacted me again until I contacted BBB on October 30, and I should not have to pay for "forgotten patient" service! Lastly, I was not satisfied with the outcome of my first complaint ********. It was closed without BBB requesting for me to send a reply. Neither have I received a refund for the untimely and unprofessional service I received. Please review my former complaint ******** for my supporting documentation that I provided on October 30th. Thank you and would someone from the BBB please follow up with me this time regarding reply requests? So I can be aware that a reply has been requested and my case is not closed again prematurely! Thank you ***************************

• Initial Complaint

  Date:10/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Five family members went in to have Covid test after submitting insurance and we were told that we were all covered, before we went and filled out all paperwork beforehand. Show up at our time, test and go to our parking space. After a very long wait maybe like 2 hours waiting in the car for results the nurse comes out and says my son is not covered and I would either need to pay her this is after she said we were all covered or she could just not give me his results and I wouldnt have to pay. So I chose not to get the results and take him somewhere that he his covered. Now after all this time it shows up on my Ex-husbands credit report as in the divorce he is responsible for the kids bills. This was never supposed to be a charge since I agreed with the nurse to no results since it was their mistake. Fast forward the ex is ****** so he calls the accounts people and argues with them and says that he refuses to pay and that I should be held accountable and not him. Well he went ahead and payed it because we needed it off the credit report but then they took his word that he is not responsible and it immediately went on my credit report. What? Without checking or any communication to me. Im single with 7 kids and my credit report is all I have. Again the ex paid this even tho we didnt owe it and it is on my credit report from the info that he gave. This is the most mind blowing crooked business ruining peoples credit for no reason. I need this false bill off my account because it is not what was agreed upon on and a refund to him because it was not owed. Please help and folks stay aware. Thanks.

  Business Response

  Date: 10/10/2022

  We are still looking into this so we may have a further update. It seems that none of the insurance was active for these patients when they came in so we have no other recourse but to charge the patient. I have looked at the medical record and there is no indication that the patient left without getting results and now, over two years later, it is unrealistic for us to check with the team that saw this patient. We also sent several invoices to the patient at their address of record as normal course before turning over receivables to collection agencies. As for who is responsible after divorce, we don't have any way of resolving that issue. We will post again when we hear more from our billing team. 

  Customer Answer

  Date: 10/10/2022

   
  Complaint: 18175106
  
  I am rejecting this response because:this is already paid by my exhusband for one and like I said I never received the results because its a decision we made with the nurse/staff.  Also I never received any kind of billing sent to my name ever.  My credit is all I have so I definitely would have taken care of it.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/26/2022

  There were three patients from this family that came to our location and none of them had currently active insurance. The ex-husband only paid for one of them and the others were sent to collections. The author of the complaint assumes the one paid and the ones reflected on her credit report are the same patient. We have tried unsuccessfully several times to reach out to the patient and have not been able to contact her. We are willing to write off one of the visits that she claims a result was not provided leaving only one remaining to be settled. 

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This buisness filed a collection against me for my sons bill which has not been paid I was advised by a csr with the company they did not have my address in the computer correctly and they dont have my sons insurance card they billed my ******** card and this was obviously denied. I have called several times to give them my sons insurance info and they refuse to take this or bill the insurance company! I need assistance with this as soon as possible Just fyi we were both seen at this visit

  Business Response

  Date: 09/29/2022

  This patient's claim was filed correctly to Peachstate and they denied the claim stating the patient had other coverage primary at the time of the visit.  We have the correct ******** # for this patient entered into the account, though the mother's insurance card was the last card presented the claim was not filed under her ID.  We were not presented with any other insurance that would be primary to Peachstate, and it was dropped to patients' responsibility.  We also have no returned mail - the address was entered correctly, according to the paperwork she filled out, though when she called, she gave apt # is 2-9, but in this complaint and on the paperwork completed that day she gave 2-09.  Whether she received the 5 statements we sent or not, we cannot confirm.  
  

  We have someone calling PSHP to see if they still show other insurance on file at the time of the visit and, if so, to properly explain this to the patient's mother on how to resolve the issue with them.  If the information has been updated with PSHP, they should be able to reprocess the claim and pay.  At that time, we can pull the account out of collections.  All of this will be explained to the patients mother, depending on the outcome with PSHP. 

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in to Peachtree Immediate Care in July 30, 2020 to get an xray for my finger, my BCBS didn't cover the $150 so I end up paying out of pocket for it. Though everything was resolved until last week when my credit report suddenly reported that this went into collections. I really have no idea what happened so I'm trying to get it cleared through the bureau and probably the collections agency as well. Attached my proof of payment.

  Business Response

  Date: 09/27/2022

  The patient had TWO visits. Their insurance assigned $150 of the visit amount toward patient deductible for both visits. The patient paid for the first but never paid for the second after 4 invoices were sent. Our team is reaching out to the patient to explain. 

  Customer Answer

  Date: 09/27/2022

   
  Complaint: 18133611
  
  I am rejecting this response because:
  

  I do not know if they have be confused with another patient but I only came in once for xrays, they referred me to a specialist because they could not do anything more. It makes no sense for me to return as they told me to "take pictures of the xray" on my cell. I still have the photos. I did NOT received any subsequent invoices hence otherwise why would I pay one and not the other? This explanation does not even make sense as what reason would I return.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/28/2022

  Sorry, but patient did in fact visit on both 6/24/20 to our Midtown ******* location and then again on 7/30 to our Edgewood location in *******. His invoices were sent to his address on record, which, apparently, is not where he resides now. Our team has explained this to him and are providing him with copies of his invoice. 

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************, ******** location - Payment for the office visit - $175.00 was charged to my credit card. Later, the same visit/charge was filed on insurance, who paid it as well. I was told I would receive the refund in 90 days. It's been 9 months and they still will not send my money back. I have called so many times, I lost count. There is always some excuse or they just say the will call me back. There is never a supervisor or anyone available to talk to. They simply do not care and it appears are just out to steal my money. I have emailed them multiple times as well.

  Business Response

  Date: 08/31/2022

  This check was sent on 6/1/22 and never cashed. The address on the account from when the grandmother brought in the child was ***********************. It has been updated to ***************. and will be reissued. 

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued a refund check for an over payment on 6/28/2022. The clinic charged me a $25 copay that was not needed. It took almost 2 years to get the refund. However when I deposited the check it bounced. I've been calling weekly since 7/11/22, and no one returns my calls. I have been transferred to supervisors, but only get voicemail. I have left countless messages with assurances each time a supervisor would call me back. I would like the $25 reissued and a refund of the $12 check bouncing fee from my bank.

  Business Response

  Date: 08/23/2022

  They co-pay was not collected incorrectly, it was just that the insurance company paid the bill 100%. As such, we did owe the patient the paid money back. Unfortunately, this check was rejected by our bank as possibly fraudulent. We have reissued a check, including the patient's additional fee, and expedited it to the patient. They should receive it in 5 business days. We have reached out to the patient to communicate our response and resolution. We apologize for the inconvenience. 

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 2021 my son ****************** did a test for Covid, on Peachtree Immediate Care **** Peachtree Pkwy *************************************** under same insurance as my wife and my other son. After all, we realized some information as my sons birth date and insurance on file was wrong( dont know why since was same insurance as my wife and other son, all of them did the test), and he got charged $175,00 on card they had on hold. After all, our insurance paid them, and now anytime I call them, all they say is that my refund will arrive at the end of the month since June/2022. Just finish a call(08/16/2022 at 12:10 after 50 min waiting) just to hear this lady saying has no information about that refund since a third party company is the one who is taking care of it. Didnt even want to say the name of the company. Almost 1 year now. They always will call me, never do.Terrible. ************** Peachtree Immediate Care **** Department

  Business Response

  Date: 08/18/2022

  This has been resolved with the patient. A check was issued yesterday and this was communicated to the patient. 

  Customer Answer

  Date: 08/19/2022

  Hi BBB, I got my problem solved. My refund came straight from Peachtree *************** no third party as I always heard from them. Thank you, BBB, for your help, I think without you I would never see my refund. Thank you again!