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Business Profile

Designer Apparel

Combat Iron Apparel Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Designer Apparel.

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have placed a order with them and I have yet to receive a tracking number alls it says is my order was picked and packed its been a week and a half emailed twice and called once no response

    Business Response

    Date: 01/04/2024

    Hey there- 

     

    Your order was shipped out yesterday, here is the tracking number that was also emailed to *******************

    420064519300110944102793819805

     

    thank you

     

  • Initial Complaint

    Date:12/31/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an item from them on 12/8/23. After getting no updates on my item I sent an email on 12/18/23 inquiring about any updates about my item. Never received a reply. Finally got a tracking number after two weeks of waiting. The tracking showed that the item still hadnt even been shipped off. The arrival date finally updated to 12/29/23. Item still didnt arrive. Emailed customer service again. Never got a reply. Im seeing multiple other people with the same issue. If an item is going to take a long time to arrive, you should probably reach out to the customer. Especially if they write your customer service email. Not just ignore it.

    Business Response

    Date: 01/02/2024

    Hey there- 

     

    I checked your tracking and your order has been delivered: 420800229334610944102761899091

     

    Please let us know if you did not receive it so we can submit a missing mail claim for you. 

    Customer Answer

    Date: 01/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:12/25/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered almost 2 weeks ago still not tracking number and no response from company after several emails

    Business Response

    Date: 12/26/2023

    Hey there- 

     

    You emailed in 3 times on the same day right before a Holiday, I am not sure why you are saying that we have not responded when in fact you did not give us a chance to respond. **************** has responded back to you today with a status of your order as of this morning. Once your order ships, which will be today. You will receive a shipping notification.

     

    We appreciate your patience and support.

     

  • Initial Complaint

    Date:12/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shirt on 12/10/23. Website advises that items will be shipped out within 3-5 business days. I have followed up 3 times via email to their customer service department asking for an update on the order and still haven't recieved a response. At this point, I'd just like the order to be canceled and refunded. Absolutely poor costumer service. I wouldn't reccomend spending your hard earned money here.

    Business Response

    Date: 12/22/2023

    Hi ******- 

    Your package has shipped and we did respond to you with a tracking number. We apologize for the delays, we are short staffed and with our current order volume we have ran into shipping delays. We are working 6-7 days a week trying to get every package shipped out as quickly and accurately as possible. We appreciate your patience and support

     

  • Initial Complaint

    Date:12/21/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order #****** on Dec 11,2023 for 4 tees. Every phone call I place to them for an update says the mailbox is full. I emailed Combat Iron Apparel 5 days ago without any response. The only reason I ordered with them is because they are a veteran-owned company but they need to take their calls and respond to emails if theyre going to survive. I want to know if Ill receive this in time for Xmas or if they need to send me a refund.

    Business Response

    Date: 12/29/2023

    Hey there- 

     

    We apologize for the shipping delay. I did check your tracking and your order is expected to arrive Tuesday. Here is your tracking number in case you did not receive it 420289069334610944102765599492

     

  • Initial Complaint

    Date:12/20/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on Dec 11, 2023 advised it would be shipped within 5 days and theres been no movement on packaging nor shipping since Dec 14, 2023. **************** and social media pages reached out to with no response.

    Business Response

    Date: 12/29/2023

    Hey there- 

    your package is currently in transit. We shipped the order out on 12/21 due to order volume during the Holiday season. **** picked up the order that Friday the 22nd however they did not scan the package until 12/27 and is currently in transit. We apologize for the delay in shipping however, once the package leaves our facility we have no control on how long the carriers take to accept the package at their facility. 

     

    Please note that the package is in route to you and if you would like to return the products upon receiving you may do so by going to our website and filling out the return form. 

    Thank you

     

  • Initial Complaint

    Date:12/20/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/9/23 I purchased an item and still have not received it. According to their website, my order has been picked and ready for shipment since 12/12. But I still have not received it. I have tried to email their customer service to find out the status on it but have not received a response. I found their ******** page and called a number that was on their page, but the voicemail box was full. I even have left comments on their page under the product I purchased stating that I still have not received anything. However, after reading several of their comments, I notice that it seems to be a trend where they don't respond back to their customers and their shipments are always extremely late. I would like to know where or when my product will be shipped or when it will arrive. The item and charge have already cleared by bank on 12/11 and I would like to know when my item will arrive. My order # ******

    Business Response

    Date: 12/29/2023

    Hey there- 

     

    Per your tracking number that was emailed to ******************* your order is out for delivery 420211589300110944102763005801.

  • Initial Complaint

    Date:12/17/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered on 12/06/23. I spent almost 200 dollars and have been following my order ******. It has been sitting stagnant since December 9th waiting to be picked I have sent 3 emails to their customer service with absolutely no response from their team I understand some delay but its been 2 weeks and no one will respond to me.

    Business Response

    Date: 12/18/2023

    Hey there- 

     

    You emailed in multiple times between 12/15-12/17 which did not give customer service enough time to reply. We also replied to you via paypal. Your order is shipping today and you will receive a shipping notification once it ships.

    We apologize for the delay

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/22/23: I ordered several items totaling $135.01. It is 12/5/23 and I have yet to receive my items. I have sent an email to the company asking for more information, but now response was given. As a veteran I was extremely excited to rep *********************** This process has been disheartening and dissatisfying. I understand lead times for shipping but over 2 weeks? I want to know where is my order and what steps are going to be take so I can receive the items I chose which were in stock at the time.

    Business Response

    Date: 12/06/2023

    Good Afternoon- 

     

    We apologize for the shipping delay with your order. There was a unexcepted production delay with the fur missle shirts. Your order was picked up by **** on Monday and should be making movement within the next business day. Due to being short staffed and with the Black Friday sale our customer service response times have extended. Please allow up to 72 business hours for a reply. 

     

    We appreciate your patience and support.

     

    Customer Answer

    Date: 12/06/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/21/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 2 pairs of shorts not realizing my boyfriend had already ordered. I followed the instructions to cancel my order which meant I emailed their customer service within ************************************* the week before they got shipped I emailed 4 more times, I never heard anything. Once they are shipped you cant return only credit or exchange. They should not have their cancellation process be to email within 24 hours if they arent able to fulfill it. Im very disappointed.

    Business Response

    Date: 08/22/2023

    Hey there- 

    Order cancelations are not guaranteed once the order is placed. We try to accommodate any order edits / cancelations prior to the order being shipped however, it is not guaranteed the order can be changed or cancelled. If you require immediate assistance we ask customers to call our customer service line to get expediated help. 

    If you would like to return the shorts that is fine, please fill out the form on our return portal and please select "store credit" but please put notes that you are looking for a refund and not store credit. Once the package is received back please allow 5-7 days for the return to be completed. 

    Please let us know if you have any additional questions or need additional assistance. 

     

    Thank you

     

    Customer Answer

    Date: 08/23/2023

    As far as I can tell there is no phone number listed on their website or app and the button you push for more help does nothing. 

    Business Response

    Date: 09/01/2023

    Our number is listed on the order confirmation summary that is emailed to you when you order is placed. Our number is also listed on ****** when you search "Combat Iron Apparel".

     

    If you are still wanting to return the shorts please note that we have a 30 day return and or exchange policy. 

    Thank you

Combat Iron Apparel Co. is NOT a BBB Accredited Business.

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