Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a pair of shorts for $66 on 7-10-23. On 7-19-23 I was notified that the shorts I ordered was out of stock after receiving multiple emails saying my shorts was on its way. Next they reached me via telephone on a resolution and I agreed to accept a different pair of my choosing . On 7-28-23 the package arrived and to my dismay they sent the wrong shorts. I have the order form where they changed my order to match the new pair I selected a still sent me the wrong shorts. I have emailed them numerous times as well as called and have gotten no response. I want what I paid for I can provide proof of purchase as well the the wrong shirts that they sent. This is the worst encounter *** ever had and the time frame alone is unacceptable .

  Business Response

  Date: 08/02/2023

  Hello- 

  I believe there is some mis communication. The shorts that were ordered were unfortunately out of stock. We reached out to the customer asking if they would like a pair in replacement of the out of stock shorts. The customer wanted our Retro Tiger Stripe shorts in replacement of the pattern that was out of stock. The packing slip is from the customers original order and it does not update once a tracking number has been issued which is why it still shows the shorts that are out of stock. The shorts that were sent to the customer is what the customer agreed to over the phone on 7/19.

   

  Please let me know if you need anything additional 

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order back on June 23rd and it was confirmed on June 24th, received shipping confirmation on the 30th, and final delivery was on the 3rd of July. Being out of town for the holiday I did not pick up the package right away and just opened it last night (July 6th) to find that although my packing lists correctly states all 3 items I purchased, only 2 items were actually in the box. I have emailed the company and messaged them as this is a time sensitive purchase that I was hoping to have in hand for a gift by mid-july. After experiencing this situation I did some more reading and was shocked and saddened to find that most of the complaints and bad reviews from this company center around shipping and logistical issues. I am already anticipating being very disappointed in the response because it doesn't seem the original item I ordered and am missing is even listed on the website anymore. Seems this company may need a little help with their inventory and shipping management. I am filing this complaint here as well because sadly it seems for a lot of people resolution is not timely with this company and communication is lacking, and I am hoping to avoid that and reach a much quicker resolution. Item missing: Thick AF Ranger ***** in size small.

  Business Response

  Date: 07/07/2023

  Hi there- 

   

  We apologize that there was an item missing. As of right now we no longer have those shorts in stock so we will be more than happy to either submit for a refund or we can swap them out for a different pattern. 

  We also advised this in our email reply from the only inquiry we received yesterday outside of business hours. 

   

• Initial Complaint

  Date:07/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/24/23 i was charged $67.97 and funds were deducted from my account for 2 shirts. I never received a tracking number or order confirmation until 7/03/23 after i had sent an email to company letting them know i was going to report fraud and ask my credit card company for a charge back. Then on 7/03/23, Company finally responded to my emails and said they sent an order number #****** out and a receipt to ***** I contacted **** and was informed they received an order form only but no products or package. I then sent another email out to company with no response. Then on 7/05/23 **** informed me a package was received and delivered but when i went to check it was only one item. I have since sent 5 emails to the company to request a refund per there policy or even get a response as to why i was lied to and charged for items i never received, still no response to this day from company about my order #****** or my request for clarification/refund. Furthermore my account was deleted by the company and i am no longer able to access there mobile app or even sign in on the website to find my order.

  Business Response

  Date: 07/07/2023

  Hey there-

  The package was shipped out on Friday 6/30 and scanned by **** that following Monday 7/3. Due to the Holiday the package was not delivered until 7/5. 

  There was a shirt that was out of stock and it was refunded to the customer. 

   

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an order with this company over A week ago, (estimated delivery June *****) and it has never shipped (it is now June 16th). I tried to contact the work team via email, phone call, business social media then it extended out to personal media of the owner. Not once did I get a response. My package still hasnt shipped, I then tried to reach out to cancel my order since OBVIOUSLY they dont want my business. Still, no luck. So I contacted my bank and told them about the situation for a chargeback. Stay away from this company. I usually go out of my way to support veterans, locally made items, and small businesses but Ive NEVER had an issue like this with any of them.

  Business Response

  Date: 06/20/2023

  Hey there-

   

  We received 1 email from you asking about your order status which was given this morning. There is only 1 person who responds to the hundreds of inquiries we received on a daily basis. All of our phone calls are also answered between the hours of 8-4:30 EST unless we are on the production floor or on the other line with a customer. Per the screenshot attached your order was picked up by **** and is enroute to be delivered. 

   

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Combat Iron was initially contacted on 5/23/2023 because of length of time to ship product - no response.Combat Iron was then contacted 5/25/2023 because items did not arrive in order - no response.Combat Iron was contacted again 5/31/2023 to keep conversation going about missing items - no response. It is now 6/2/2023 and I still have not been contacted by the company, I would like my remaining products shipped out immediately or entire order refunded for time lost and not adhering to own company policy.

• Initial Complaint

  Date:05/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was short one item, and sent the wrong item for another product. I have tried contacting them a dozen times with no response. Order #******

  Business Response

  Date: 05/25/2023

  Hey there-

   

  I believe the customer has been responded to via email regarding this matter. As of right now we are waiting to see if there are replacement items the customer would like. 

   

   

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order for a shirt on April 25th and almost a month later I have still not gotten the merchandise. On may 4th I inquired about the wait time and they did explain that **** takes **** business days to scan packages. May 11 still at their local ****. They informed me they cant do anything as it has left their building. May 15 Ive been trying to call their **** and do online inquiries but I keep getting the run around. I emailed their instagram page to ask if there is any way they can help me out with the process. They read the messages (sent about three) and they never responded. May 17 I finally got some direction on **** and it required combat irons address. I never got a response. I tried again to make a claim but now I cant because the tracking number no longer exist according to their website. At this point I just want a full refund. The constant run around and research is definitely not worth a shirt.

  Business Response

  Date: 05/24/2023

  Hey there-

  I am sorry that you have not received your package yet. **** has lost a significant amount of orders that were picked up the beginning of May. Your inquiry on 4/28 was responded to on 5/2 the day your order went out. Due to staffing there is only 1 person handling all email inquires that come through daily so response times have been delayed. I also went ahead and issued a refund back to your original form of payment. 

   

  Thank you

   

   

   

• Initial Complaint

  Date:05/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ****** was completed, and a transaction took place for apparel in the amount of $187.18 on May 1st.I was very excited. Fellow Vet, ***- Criminal ************************ I was eager to purchase and rep their apparel.Since May 1st to present day the fallowing bank statement shows the withdrawal of the above amount of $187.18 My federal bank has been contacted and they are awaiting further instructions. May 1st an automated conformation email was sent stating Congratulations! your order ****** was fulfilled. I couldn't wait for my clothes to arrive. I don't order for myself at all. The company Combat Iron Apparel notified **** they would be receiving a package for shipment by creating a label and providing me a tracking number. The label and tracking were created, and the company Combat Iron Apparel again electronically automated emailed me stating the order has been shipped with the tracking May 1st. May 9th **** tracking stated- No Package Received- Acceptance Pending. The package was never picked up by the carrier or delivered to **** by the company. Emailed the company Combat Iron Apparel regarding my package Not being picked up nor delivered to ****. I understood the company being short on employees it may take a while for a response from customer service. I waited and received No reply from Combat Iron Apparel ***************************************************** or any associate and or ************** to this day. Filed a claim with **** and tracking showed the package remained in *********** where the company Combat Iron Apparel is also located.*************************************************************-7455 **** Federal Agent Conformation # ******** Unfortunately, as of today May 17th **** Federal Agent states on 5/1/23 a label and tracking were created in order to receive payment for the above amount. **** Federal Agent stated their record would show that the company Combat Iron Apparel, and or their carrier, driver, failed to have my order picked up and or shipped to **** post office and or distributing facility. Failed to deliver or give my package order #****** to the **** Clerk in *********** to be scanned into the system to be shipped on May 2nd like their automated email stated. Nothing Shipped. Nothing shipped because my order the package isn't there? So then where is it? If it shipped, I would have gotten an update to which I didn't and or I would have the order by now stated the **** Agent. I reached out May 5th to ***************************************************** receiving no replies to rectify the issue.I continued to wait patiently for my order to arrive. I do just want my order. I don't want a refund. If they don't resend it with a new tracking as this one, I have now had a lost package claim against it. I will then contact my federal bank and have them reimbues me for the amount shown. Again, I do Not want to do this. Please just find my package. Ship it. If its lost, please re-due the order and resend it please. whatever customer service and or management must do to rectify this issue we have. May 17th no reply and the tracking states- No Package Received Acceptance Pending. The package remains in *********** ** so if it shipped why does it say that? If it was delivered to its destination **** distributing center in ****** ** off new ****** road. I would have gotten the updates of accepted, in transit, delivered to distribution center-sent to my local **** post office and updates that it was out for delivery. None of which I received because my order never left the facility. and if it did, please provide evidence of this aside from facilitating a label and tracking number to which I already have. Giving one the benefit of doubt Even if it was a bulk shipment that got picked up and the driver only scanned so many packages out of hundreds, I would have gotten an update at some point in transit to which i haven't and nobody can explain as to why other then they never received the package in order to scan it in order to ship it. Unfortunately, I would later discover Combat Iron Apparel, has a substantial number of complaints with the BBB for recuing orders, taking customers money and not shipping products!? Reading these complaints is unbelievable. To find this out was not only upsetting but concerning being in law enforcement. The one time I order something for myself this happens to me. In conclusion, I believe the company Combat Iron Apparel to be innocent of any wrongdoing. "My order was fulfilled; my order has been on its way since May 2nd and I'm being impatient." ******** until proven guilty. Guilty of misleading customers into thinking the order was indeed sent by the federal service. Not delivering said product to myself and other customers leaving **** to take the heat. Not responding to emails through customer service regarding the issues their having with their customers and myself. How many days till I get a response? Took the $187.18 and sadly failed to have my package picked up. Failing to deliver. literally. No products with No explanation as to why the clothes I really wanted never came. Is Combat Iron Apparel being deceitful by created the label and tracking to complete the transaction? Leading customers like myself into thinking our packages were on their way? Evidence of multiple complaints of such issues will show the lack of logistics and responsiveness to rectify the issues resulting in customer complaints. This is bad for business regardless of one employee handling hundreds of emails. How many emails can be answered in 17 days? Not mine. Not many others either. Are their actions and customer reviews proving such outlandish acquisitions to be true? Id hate for it to be true! That not only myself but other customers have been swindled through ******** adds and discounts into purchasing products from Combat Iron Apparel? Please send me my order #****** Proving myself and your customers wrong. Customers having the same issue as myself had better luck with Combat Iron Apparel on ********. I have received and automated email for a review I did not complete and wont until my order arrives. Yet no email regarding my order? funny not funny. The company replied to the customer and or customers ones your order is fulfilled its picked, packed and shipped. Picked up by **** and its out of Combat Iron Apparel control leaving me and other customers to believe that **** is to blame? They do not have my package they never did. If they did where's my updates, where's my package? I became concerned not receiving my order, accompanied by the lack of customer service to rectify the issue. They failed to communicate and reassure me that my package was indeed on its way. I believe I have been scammed and I will be filing a claim with my bank for reimbursement in the amount of $187.18 having Not received my apparel ordered.This can all be fixed by giving **** my order to which I will then have the **** updated via **** tracking app information.Confirming my package was received by the **** receiving clerk. Accepted by the **** receiving clerk. Shipped by **** out of *********** ** where the package sits. Updates in transit.Delivered to its destination. Please I would like my order.

  Business Response

  Date: 05/18/2023

  Hey there-

  We apologize that you have not received your order yet. **** has lost hundreds of our packages that were picked up on May 1st, 2nd, and 3rd. We have been working on trying to get all of the lost packages reshipped out also while trying to get new orders shipped within a timely manner. We are extremely short staffed with only 5 people working here with 1 of those employees being our only shipper and 1 person that handles the hundreds of inquires we receive daily. We will work on getting a replacement order shipped out to you and if there are any inventory issues when our shipper resends your order we will refund those items and get the rest of your package shipped. Please be on the lookout for a new tracking number via a separate email. 

   

  Thank you

   

  Customer Answer

  Date: 05/18/2023

  Hello And Good Morning.

  Thank you very much for your apology. Its much appreciated.

  I'm sorry to hear that 100's of packages are missing and that your having trouble locating the packages that were lost in transit.

  I'm glad to hear you are working on rectifying the issue by working on trying to get all the lost packages Including mine shipped to their final destinations in a timely manner.This will make myself and other customers pleased.

  Moving forward I do Not wanna do this again. Thank you. 

  Understanding that staff are  extremely short I will reaming patient awaiting my order. 

   Im glad to hear you will work on getting a replacement order shipped out to me. That it's greatly appreciated. 

  Understanding there may be inventory issues when your shipper resends my order.

  Understanding if there is an issues with inventory that Combat Iron Apparel will refund those items.

  Understanding if there is inventory issues, that Combat Iron Apparel will refund me the not in stock item or items. 

  Understanding if there are any issues with Inventory my order will be package and shipped to it's final destination without the no stocked items that I have been refunded to my account you have on record. 

  I will be on the lookout for a new tracking number via a separate email as advised. 

  I look forward to hearing from Combat Iron Apparel on this matter. 

  I look forward to getting a tracking number so that I may track it. And having my order arrive in timely matter. 

  Thanks to all whom were involved in this matter to rectify the issue at hand. 

  Thank you bbb for helping resolve the issue. 

  Thank you combat iron appearl for working on fixing the issue. Again I look forward to hearing from Combat Iron Apparel and repping their clothes.  

  Hope to hear from you soon and have my package arrive. Thank you again CIA

  Business Response

  Date: 05/24/2023

  Hey there-

   

  Unfortunatly **** has lost a significant amount of our orders that were picked up the beginning of May. We will be more than happy to sent out a replacement package, however, we do not have the following items in stock at this time: 

  - XL Clean up Crew tank

  - XL Reload tee

  - XL Pineapple Express performance shorts ( these will be back in stock by next week) 

  If there is anything in replacement that you may like, please let ** know and we will get your replacement order shipped out asap.

   

  Thank you

   

  Customer Answer

  Date: 05/24/2023

  Hello and good afternoon,

  I have signed up for alert notifications for items previously selected. I would like to purchase these when they do arrive back in stock. Separate order. 

  For now instead of the - XL Clean up Crew tank and XL Reload tee as requested I will select 3 other peices of clothing due to those items unfortunately no longer being in stock. 

  Moving forward I have selected for replacement thee as advised. 

   XL- BLACK- CLEAN UP CREW OPERATOR SKULL MEN'S T-SHIRT

   XL-TIE-DYE- ORIGINAL *** CIRCLE STAR EDITION MEN'S T-SHIRT

  XL- MEN'S PERFORMANCE TRAINING SHORTS V3 | TACTIDUCK *** EDITION 

  These are to be sent to the address listed with the other items from my previous order please and thank you! 

  A separate email in regards to my order being fulfilled and tracking number once accepted by **** will fallow. I look forward to receiving my order. 

  Please Note- If they ****, losses my second order. I will be asking for a refund.

  Thank you for you time and thank you for reading this.

  Have a wonderful day.

  Business Response

  Date: 05/31/2023

  A replacement order has been created. Please check your email and be sure the order details are correct. If you have any questions please feel free to contact us at ************

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some shirts and shorts. In the package one of the items that I ordered was not delivered. I have emailed customer service several times with the email provided about the issue. Also found a phone number on ******** to call to try and speak to someone but received no answer. When I attempt to do a refund on the website it keeps telling me that it cannot find my order. I placed the order on the mobile app and the order number provided was ****. However, in my email the order number is ******. I am not trying to create any problems because I like the company's product, I just want the other item I ordered or store credit to buy another if that shirt is not available. I am missing the yellow tactical athlete wolf shirt.

  Business Response

  Date: 05/12/2023

  Hey there-

   

  We see that you sent an email yesterday and did not give us a chance to reply before this BBB review. Email inquires right now are taking up to 3 business days for responses as it is only 1 person that handles the hundreds of emails we get on a daily basis. 

   

  We apologize a shirt was missing from your order. I also see that you placed another order yesterday so we will get that order shipped today and will add the missing shirt to that order. Please be on the lookout for a separate email regarding the shipment of your order placed yesterday. Please note, you will not see the yellow ****** the shipment email since this order came from the app, however, it will be added into that shipment.

  We appreciate the support you have given. 

   

  We hope you have a great weekend. 

   

  Customer Answer

  Date: 05/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, I did send more than one email about the issue to the company. The first email was sent to ****************************************, which is the email that they provide for problems with an order. This email was sent on the 8th. However, I do understand that the high volume of emails makes it difficult to answer them in a timely fashion. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on May 5th and reached out shortly to either cancel or change the order within 24 hours (that's what their policy states on the website) since I ordered the wrong item. Reached out several times by phone, no answer, emailed customer service twice no replies, left commente on their Instagram page and got a reply that instead of a cancellation they might be able to do a change and that a C/S rep will reach out but as of 11:35AM on May 8, 2023 I have not been contacted. Order # is ******. If they do not reach to me by the end of the day today, I would like a refund and just cancel the order. It's a shame because I'm also a Veteran and like supporting Vet-owned businesses but this is not how you operate a business expecting customers will "understand" and leave them hanging. The order still has not been processed and it's not a good look. Do better.

  Business Response

  Date: 05/09/2023

  Hey there-

   A response was given on 5/9 advising that we can change the product and the order was placed on hold. We are not open over the weekend so email responses are answered the following business days. 

  We will either change the product or cancel the order depending on customer request. 

  Customer Answer

  Date: 05/09/2023

   
  Complaint: 20031313
  
  I am rejecting this response because:

  Before I accept the business response and cancel the order, I'd like know when they will refund the amount ($9.39) that I already paid for. Also, since I paid through an installment plan via Sezzle where I was supposed to pay $9.39 four times every two weeks, need confirmation that once I cancel and get the refund, I won't be charged for anything in the future and the installment plan gets canceled. 

  Thanks,

   

  Jin

  Business Response

  Date: 05/09/2023

  Refunds can take anywhere from **** business days. If the order is cancelled and the money is refunded you will not be charged anything. If you have any further questions regarding sezzle, you will need to reach out to them at **************

   

  Thank you

   

  Customer Answer

  Date: 05/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please let the seller know to move forward with the cancellation and issue a refund.
  
  Sincerely,
  
  ***************