Business Profile

Garbage Removal

Red Oak Sanitation, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Red Oak Sanitation, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

26 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/02/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Failure to properly pick up recycle that is paid for.
Business Response
Date: 07/03/2025
Good morning sir, we have received your notification and would like to inform you that our records indicate reminders have been set and a map created for your account, including a discussion with the driver to ensure weekly pickups. We sincerely apologize for any inconvenience caused. As a gesture of goodwill for the delays in service, we are offering you a complimentary month of recycling.
Thank you.
Red Oak Sanitation
Customer Answer
Date: 07/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23549606, and find that this resolution is satisfactory to me.

Sincerely,

Sean Madden
Initial Complaint
Date:06/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******* failed to collect my and my entire neighborhoods trash and recycling on the day of pick up. This happens ***eatedly, especially during the summer months. On more than one occasion I have called them around 4 pm before they closed for the day to have them communicate with the drivers while in their trucks to remind them to pick up my neighborhood. Yesterday, I called late in the day because it appeared we had been forgotten again. **************** *** told me they were short-handed and would be picking up the next day on Saturday and to leave the cans at the curb. Later that same day I received notice by text message from Red Oak that Red Oak would pick up recycling on the next day. There was no mention of trash pick up occurring on Saturday so I texted them back to inquire about it. (Calling them after hours is useless because they do not have an answering service or voicemail when closed.) My trash and my neighborhoods trash is still sitting on the curb with no indication of when it will be picked up. Failure to pick up the trash during hot summer days is unsightly and unsanitary. I should not have to resort to making a formal complaint to have my trash picked up timely when I pay my bill on time every time. I demand a credit of three months services due to the hours and hours I have spent over the three years on getting ******* to do their job properly. The customer service is atrocious as well.
Business Response
Date: 06/23/2025
Good afternoon,Ms Handler. We apologize for any inconvenience you have experienced. To research and resolve the issue, could you please provide your home address? This will enable us to address any problems and apply any required credits to your account. Thank you.
Customer Answer
Date: 06/23/2025

Complaint: 23501030

I am rejecting this response because: BBB instructions say to not place any personally identifying information in the complaint as it may be posted online. I originally provided my address for you in the non-public portion of the complaint as I anticipated this response. Do you not see it there? Secondly, please note my last name is not Handler.

Sincerely,

Kathryn Harry
Business Response
Date: 06/25/2025
Thank you for getting back to us, Ms. Harry. We apologize for the mistake; the address is not shown on the complaint. If you would like to email your address to us directly at [email protected], we can properly retrieve your account and resolve this issue.
Customer Answer
Date: 06/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23501030, and find that this resolution is satisfactory to me.

Sincerely,

Kathryn Harry
Initial Complaint
Date:05/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am consistantly receiving poor service, Can left knocked over sometimes in the street!Numerous complaints directly to comapny to no avail. The drivers just don't care and only want to finish their routes and go home. ECTREMELY LOW LEVELS OF SERVICE!
Business Response
Date: 05/27/2025
Hello ****, this is *******, one of the managers at Red Oak Sanitation. We have received your complaint regarding our service and have forwarded it to the appropriate managers to ensure prompt attention and resolution. We apologize for any inconvenience this has caused and appreciate your patience.
Customer Answer
Date: 05/28/2025

Complaint: 23369952

I am rejecting this response because: I have recieved this type of "lip service" many times from ******* and nothing really changes. It won't be long before they again perform at these low levels of **************** and this why my Subdivision is quickly becoming a ******************** stronghold. They will continue to loose Customers and when my 2 year Contract is up, I will also be leaving Red Oak regrettably.

Sincerely,

**** ******
Business Response
Date: 05/28/2025
Good afternoon ****, I am contacting you in regard to your account. Our collection department retrieved your cans yesterday, and I would like to offer our sincerest apologies for the inconvenience this has caused. Due to the recurring service misses, I have credited your account with a complimentary month. Please do not hesitate to contact us directly at ********************************
Initial Complaint
Date:05/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They refuse to pick up our trash. Then told me Thursday they be out Friday never came. Then told me to bag it
Business Response
Date: 05/16/2025
Hello **** we sincerely apologize for any inconvenience. We have received your information and will ensure that we get this resolved. Someone from management will be contacting you regarding your account.
Thank you
Red Oak Sanitation

Customer Answer
Date: 05/18/2025

Complaint: 23338722

I am rejecting this response because: they left trash in my trash can said they come out Friday for re pickup. Then I said Daddy come out Saturday they never did on any accounts.

Sincerely,

Bric ********
Business Response
Date: 05/27/2025
Hello Bric, we appreciate you providing us with this information. We have reviewed it and contacted management to facilitate the necessary arrangements, ensuring a seamless week-to-week pickup process. We apologize for any inconvenience this may have caused and assure you that we will exert all efforts to rectify the situation as soon as possible. Once again, thank you for your patience. Swapping out the container should resolve these issues.
Initial Complaint
Date:02/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They continuously miss our trash pick up, To the point where they even schedule to pick up the missed pick up and then missed the second pick up. We canceled our recycling since they refused to pick that up. In lieu of a recycling bin we chose to pay for an optional second trashcan, which they now are not picking up. This issue has been going on since December and it is a weekly occurrence with documented weekly phone calls.
Business Response
Date: 02/10/2025
Good morning. We sincerely apologize for the inconvenience of having your trash missed. Your complaint has been sent directly to the Route manager to make sure he is aware of your situation and he will have it fixed. I have also placed reminders for the crew for the remaining weeks of November. Your account was credited for $72.00 on 1/14/25 for the quarter of January, February, & March. Please reach out to **** Or ****** **** if your service issues continue.
Initial Complaint
Date:12/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/6/24 Residents-Red Oak Sanitation ********, GA One of the WORSE Residential and commercial sanitation and recycling service in the state of *******. DO NOT SIGN UP FOR THIS SERVICE!-They were quick to come to the neighborhood and quick to give their fliers for their new business.-They are suppose to pick up every Friday, but my sister (even myself) have to call them at the last minute before they close 5pm because they don't even pick up on the day the are scheduled to.-This happened again this past Friday how they didn't pick up the trash what so ever. I called this morning and the lady I was talking to this morning said the driver only went halfway to our street and decided to not pick up. I asked why he did that she said "I don't know." And that we can schedule someone to come out this Wednesday. Ah you missed the pick up, you need to come out and do you job. This has been happening for the last couple of months. -*********** (and anyone in general) BEWARE!
Business Response
Date: 12/10/2024
We sincerely apologize for the service issues you and your sister have experienced with our residential services. Your concerns are extremely important to us, and we deeply regret the inconvenience caused by these repeated missed pick-*** and communication lapses.
We would greatly appreciate the opportunity to work with our operations management team to address these habitual issues and ensure they are resolved promptly. Please provide us with your contact information or reach out to our customer service team directly at ******************************** so we can work together to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we hope to restore your trust in our services.
Initial Complaint
Date:11/26/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did not sign up for service with *******. I already have a sanitation provider.11/26/24 I received an email stating a payment would be collected today by *******. I also noticed a pending transaction on my bank account. I did not provide Red Oak any information so I am not sure how they received my information. Tomorrow I am calling my sanitation company to see if perhaps they were bought out by *******. Nothing on either company's website says this is the case. It seems this is a fraud attempt. The email I received was from ******************************************
Business Response
Date: 11/27/2024
Dear BBB Representative,

Thank you for bringing this matter to our attention. We take all customer concerns seriously and appreciate the opportunity to clarify the situation.
The issue raised by the customer has already been addressed and resolved directly with her.
To provide some context:
Red Oak Sanitation recently partnered with ********** to deliver enhanced service reliability and more sustainable rates for ********** customers. During this billing cycle, payments for ********** customers were processed using *********************** payment platform. As a result, the bank transaction appeared under the name Red Oak Sanitation, which caused some confusion for the customer.
We explained to the customer that the charge was valid and reflected her usual CycleWorks sanitation service. After our thorough explanation of the partnership and the new payment process, the customer understood the situation and retained her service with us.

We value our customers trust and strive to maintain transparency during this transition period. Please let us know if additional details or documentation are required to close this matter.
Thank you for your understanding and support.

Sincerely,
Red Oak Sanitation
Initial Complaint
Date:09/18/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested service from the company and from the beginning they delivered the garbage cans to the wrong address, they missed pickups blaming me for the problem after leaving me on hold for over 30 minutes to review the camera, and then to tell me at the end that my cans were not placed for removal and they have been sitting in the same spot for 2 days. Completely incompetent.
Business Response
Date: 09/24/2024
CUSTOMERS CONTAINERS WERE REMOVED ON THE 2ND ATTEMPT AND A REFUND REQUEST WAS SUBMITTED TO THE ACCOUNTING DEPT.
Customer Answer
Date: 09/24/2024

Complaint: 22302199

I am rejecting this response because: This company refuses to accept responsibility for their actios. The company blamed me for the failed first attempt, and they went to the wrong address again. I would like a full refund on dservices, because they have consistently blamed the consumer.

Sincerely,

Grayson Tudor
Business Response
Date: 10/07/2024
Per customers request a refund has been issued
Initial Complaint
Date:09/09/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Wednesday, August 28th, a Red Oak Sanitation truck poorly attempted a three-point turn at the intersection of I live at. The driver of the truck drove over my landscaped area and crushed several items in the landscaped area. I saw this happen with my own eyes. The driver of the truck saw the damage as he continued his three-point turn, but did not stop. I have video of the truck that did this. I contacted Red Oak Sanitation to discuss the problem and sent them video and photos of the incident. They transferred me to their ****************** The ***************** is refusing to admit that it was their truck. Red Oak is saying that they did not have a truck in the neighborhood on that day. -That is a lie. I have contacted the owner of Red Oak Sanitation, **************************, to try to get this issue resolved. ******* has not responded.
Business Response
Date: 09/10/2024
The truck in the video as well as the truck that you show from the passenger side is NOT a Red Oak truck. If you look closer it is a completely different logo on the side of the truck.The Red Oak truck has a large pink ribbon as well as a bold company name.The truck you have a video of is a competitors and clearly not ours
Customer Answer
Date: 09/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****
Initial Complaint
Date:09/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company continuously falsely states that an ACH or recurring payment is set up on my account. Evidentially they continue to charge what must be an old inactive card , after I made clear that I would call in the payment and was not authorizing any card to remain on file . The last payments I made were made by my calling in or online. Each time I made a payment, i have confirmed that my card is for one time payment and the *** has done so. There should not be a card or payment method authorized for them on file. There was none required at initiation of the account and I was told by the ***resentative they would not save the card on file..Attaching an example of the false record keeping. The email msg attached shows the company sending this email not recognizing the payment for Aug 1st was made by me online and then sending an email weeks later falsely stating the payment was due when it had been paid. or made online and had confirmation number.
Business Response
Date: 09/04/2024
Attached is a copy of the monthly invoice and the date the payment was made. Our late notice was sent out on 8/6/24 due to the payment not being made on time. The payment was made by customer on 8/6/24 after receiving the late notice. Her account is set up on a monthly auto draft group code, in which we bill on the 1st of every month. Since there is not a payment method on file to process the auto draft, she receives this late notice since the payment is not made on or before the first of the month. To prevent this from happening in the future, I have switched her account from a monthly auto draft group code to a quarterly group code. She is being sent an invoice for 10/1/24-12/31/24 by ***** Our system will only bill monthly from a credit card or ACH draft. Since customer refuses to have a payment method on file, her account will be switched to being billed on a quarterly basis. If she prefers to have it billed monthly, she will need to put a credit card or ACH information on her account.

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Red Oak Sanitation, Inc. is NOT a BBB Accredited Business.