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Business Profile

Custom Logo Apparel

StoreFrontier

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Logo Apparel.

Complaints

This profile includes complaints for StoreFrontier's headquarters and its corporate-owned locations. To view all corporate locations, see

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StoreFrontier has 2 locations, listed below.

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    • StoreFrontier

      744 Noah Dr Ste 113-322 Jasper, GA 30143-8705

    • StoreFrontier

      744 Noah Dr Ste 113-322 Jasper, GA 30143-8705

    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/29/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened up a store front with the company to order apparel in April. I have had about ***** people place orders through their website. Only a handful have received their orders. When reaching out to the company they do not return emails and when they do they are generic computer responses with no resolutions provided. The one time I was able to speak with an actual person they said they had a problem with the website but would take care of the orders in a couple days. This was back in may. Many of the people who placed orders have contacted the company and have not received any emails back or information as to why the orders are taking so long. I would like them to either refund those who ordered or produce the apparel.

    • Initial Complaint

      Date:06/27/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 2 tee shirts 8 weeks ago. I now get no responses from Store Frontier and I want a refund. Order # ******. Here is details of order:Purchased:Mon, Apr 24, 2023 Posted:Wed, Apr 26, 2023 Purchased By: Merchandise ******************** ******* $50.95 ***************************** Appears on statement as: STOREFRONTIER ********** ** ***** *** It's obvious they're blowing me off and their website isn't working . Can't get any status on my order or refund.

    • Initial Complaint

      Date:06/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two t-shirts on May 4th and still have not received them. When I ordered, it said they would arrive within 7-9 business days. It is now June 27th and I have not received the shirts. I have emailed customer service and keep getting an email that they are sending the issue to the warehouse but that is as far as it goes. Now when I try and go to their website a warning comes up that it may be a website trying to steal my information and its certificate expired 3 days ago.

    • Initial Complaint

      Date:06/24/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a shirt from Highschoolpizza who gets their shirts from Storefrontier, when it arrived the quality was very bad and not as advertised. Contacted both companies and haven't heard back from Storefrontier.Order #: ******

    • Initial Complaint

      Date:06/20/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered $86 worth of koozies 5.6.23.After 30 days, I contacted StoreFrontier via email. I received the response back, ***************** *************************** 5, 2023, 9:03 AM EDT Good morning,Let me send a message to the warehouse and see what kind of update I can find out for you."I've never received a response, even after following up several more times.Also, I can no longer access the "Track My Order" feature.I've been ordering from them for 2 years now and have never had an issue.

    • Initial Complaint

      Date:06/15/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I currently have three clothing orders on file going back to April 2023. To date, this business has failed to follow up with several requests for order status.

    • Initial Complaint

      Date:06/14/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the Mothers Finest website to order a t-shirt on 5/22/2023. I was directed to Storefrontier.com where I placed my order and paid for my shirt. I was advised that it would take **** business days to arrive. On 6/5, when I was checking the status of my order on the website, I noticed that the billing and shipping address was missing a street name. Not sure if it was my error or theirs. Since the order had not shipped, I contacted customer service through the website asking them to update the address since I could not find out how to do it on the site myself. I received the automated reply that they would get back to me. As of Monday, 6/12, I had not heard back from them nor could I track the progress of my order any longer due to "the website encountered an unexpected error". I again messaged customer service through the website and replied to the automated email response simply asking for an acknowledgment and requesting a refund if they were unable to fulfill my order promptly. As of this morning, I have not heard a word from them. I simply want the shirt that I paid for or a refund.

    • Initial Complaint

      Date:06/13/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a shirt on May 14th. On June 5th, I emailed asking for status as the tracking showed it had not yet been printed. They responded to the first email saying they would check the status with the warehouse. I've emailed several times since and have heard nothing. Now I believe they have canceled my order without providing a refund because the tracking page comes up with an error screen only, and it has been this way for 4-5 days.Order # ******

    • Initial Complaint

      Date:06/13/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 26th, 2023, I purchased 6 Tshirts costing $158.95 from Storefrontier. Order # ******. On 5/27/23, the took the $158.95 from my bank account. On 5/23/23, I emailed customer service asking what had happened to my order as it still hadn't arrived. They responded on 5/25/23 that the items were damaged and were sending out a replacement order. On May 30th, i asked for the new order # for the replacement order to track it and on 6/2 they responded they would check the *** of my replacement order. No response since . It is June 11th, where is the replacement order they spoke about on 5/25/23. Now they wont even get back to me. I have been very patient but when i contacted the contact number provided on the internet ************ I was told that they are not affilated with the company anymore and said they get a least 2 calls a day asking the same thing and gave me this number770-926-1158 which goes straight to voicemail. I just want my items as they are presents for my husbands bday or my money back. I have been waiting patiently since April 26th. I appreciate your help in this matter. THANK YOU!

    • Initial Complaint

      Date:06/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ORDER SF#****** Order date: 05/04/2023 Order total: ***** Item: Unisex Tee, Color: Black, ************ ******* The Creature [535231]I purchased a t-shirt from this business and never received it. I have emailed the company twice via their website. They have no email or phone number to contact therefore I filled out their contact form on the website. I contacted them on the week of June 5th (exactly a month after placing my order) and again on June 13, 2023. I have received no replies despite their website claiming that they respond within one business day. I would like a refund of my full amount ($*****) for failure to produce product. This has not been done by the company as of yet.

    StoreFrontier is NOT a BBB Accredited Business.

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