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Business Profile

Custom Logo Apparel

StoreFrontier

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Logo Apparel.

Complaints

This profile includes complaints for StoreFrontier's headquarters and its corporate-owned locations. To view all corporate locations, see

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StoreFrontier has 2 locations, listed below.

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    • StoreFrontier

      744 Noah Dr Ste 113-322 Jasper, GA 30143-8705

    • StoreFrontier

      744 Noah Dr Ste 113-322 Jasper, GA 30143-8705

    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order for t-shirt on 4/22 (order # SF347965)Contacted Store Frontier around mid-May because it hadn't been received No response until 5/31, when they opened customer service ticket# **** Contacted several other times, with no response It is now 6/12 and NO RESPONSE

    • Initial Complaint

      Date:06/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Storefrontier stopped paying me artist about 6 months ago. They currently owe me $3,173. I took the link to the store off my Instagram so no one else will purchase since shipping is really bad at the moment as well. I will be moving forward with another company but need my money. The owner said he will pay me but hasnt yet. He then said he would pay me but it has to be in increments, but I havent seen anything. And quite frankly I want all of it now, because its been 6 months with no pay when its supposed to be bi-monthly and has been in the past.

    • Initial Complaint

      Date:06/07/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've ordered 4 shirts total from store frontier. The first was order was over 6 weeks ago. I've have gotten 1 response from several emails about this order but now I get nothing. I have emailed at least ************************************************************************** any order fulfillment. I know the sellers is moving away from this place because of poor business practices .

    • Initial Complaint

      Date:05/27/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 13, 2023 @ 12:18 am I purchased three shirts that I created on StoreFrontier one for $17.25 and the other two for $12.75. I paid $52.70 which includes shipping of $9.95.I have yet to receive the items that I purchased. I've had no issues in the past year when I placed an order and during that time I received my item within 10 days. I reached out via email contact May 21st, 2023, and informed them that I had not received my order and they responded back on May 22nd, 2023 that they were going to reach out to the warehouse. That was the last time they ever contacted me about my issues. I again reached out five days later May 27th, 2023 since I have not yet heard back from my previous email complaint about my missing order. At this point, since it has been a little over a month and I have not got the order that I paid for in April, I rather they just refund me back. Here is the order number: ORDER SF#****** ************ has not resolved my problem nor have I heard back from them on my last reach out.

    • Initial Complaint

      Date:04/28/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase with Store Frontier on April 2, 2023. I paid $65.50. I gave it sometime before I made contact after I have sent several mess. I feel like I am being scammed. They keep telling me that they are going to send my request to I alm trying to get refund Please help me resolve this matter.

    • Initial Complaint

      Date:04/28/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a t-shirt shop on Store Frontier (store frontier.com) about 3 years ago and everything seemed fine. They communicated well and paid me, as agreed, every two weeks. Suddenly in October of 2022, the payments stopped. I inquired with no reply. I stopped promoting the shop because I'm not getting paid but because I have a successful image to sell, the sales kept happening and I'm making money but I was never paid. Now it's April 2023 and I have emailed them several times with no response. I even ordered a bulk order and have received no response. I took down my online shop today because I'm no longer being paid and my bulk order never arrived. The total they owe me, including the bulk order, is $800.00.

    • Initial Complaint

      Date:04/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive contacted Storefrontier multiple times through email and customer service regarding a payout for the merchandise Ive sold on their website. Ive been selling through them since December of 2022 and they refuse to pay out the money that is owed to me and instead have resorted to completely ignoring my correspondence instead of resolving this matter. This is a common theme and many other users are experiencing this same problem. This company is scamming a ************** out of the revenue that is rightfully theirs. I sell merchandise under the artist name **********

    • Initial Complaint

      Date:04/18/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As a designer I opened a store front last year. I started selling product around November, 2022. Between November and the new year I sold a lot of product. At the new year I took my store offline because I had not yet received a payout from the company, who states on their site that payouts are done every two weeks. It has been six months since opening a store and Store Frontier still owes me $1,900 and has not made a single payout. Their customer service does not respond to emails, and when they do they are unprofessional and lack any resolution or help.

      Business Response

      Date: 04/20/2023

      Hi *****,

      We sincerely apologize for your negative experience. We've promptly paid out the full balance in your wallet with us, a total of $1,196.35. (Please see attached screenshot) Your account is officially closed with us and we wish you nothing but success in your future endeavors.

      Thank you,

      *********************

      Customer Answer

      Date: 04/22/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:03/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My customer bought a t-shirt from my store that storefrontier hosts as an extension to their site. She bought it on March 9th, 2023. She emailed storefrontier to inquire about the t-shirt and she has not received a response. I emailed them and no response. She should be refunded. Or they need to have better communication. I deleted my designs off of my account on their site.

    • Initial Complaint

      Date:08/01/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 2, 2022. Paid $30.95 for a KidCrusher T-shirt...I bought a 4XL Tall and they sent me a regular 4XL shirt...I have been trying to contact them for over a month. They did respond and said they will make it right and I'm still waiting. Emailed them a few more times without any response.i have asked for a refund and they refuse to reply...

      Business Response

      Date: 08/09/2022

      Hey ******,

      We sincerely apologize for any miscommunication. Unfortunately, we do not yet offer a "Tall" option for any of our garments. Your order was refunded in full on 08/04/2022. We do apologize for any inconveniences this may have caused you.

      Customer Answer

      Date: 08/09/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    StoreFrontier is NOT a BBB Accredited Business.

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