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Business Profile

Online Retailer

ZipString LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed my order for 3 zipstrings on Nov. 28, received emails about "customs delay" and now just barely received package on Jan. 25. Unfortunately, only two out of three items arrived. Obviously, staff is not able to field all the problems/complaints incoming, so I'm waiting on reply and refund.

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on decembed 7th , and it still has not shipped, they wont send me the link f To get a refund so i am coming here

  • Initial Complaint

    Date:01/12/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 4 zipstrings order number ***** on 11/3/24 Two were opened on Christmas and two were not The opened ones do not work as promised I would like to return all for a full refund Please send a label ***** ***** ******************************************************************************* the company has no phone number that can be used to reach them. I have sent two emails one on 12/27/24 and one on 1/8/25 and no response from either one. They claim a 90 day satisfaction guaranteed return policy and yet they do not respond to contacts.Sent from my iPhone

    Business Response

    Date: 01/17/2025

    Hi there,

     

    The return label was sent today! We apologize for the delays. We are doing our best to catch up on customer emails. We received an overwhelming amount of emails this holiday season and our small, but mighty team, is struggling to keep up. I see that your email was responded today. Hope you have a great rest of your day. 

    Best,

    Team ZipString

    Customer Answer

    Date: 01/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The return label was received today and I packed the items up and sent them back and hope to receive the reimbursement soon. Thank you for your efforts on my behalf. I am sure it prompted them to act more swiftly.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Zipstring profusely promised delivery before Christmas. Over and over they promised this through emails as well as on their site. I ordered December 3rd. After the initial order confirmation emails, I never heard anything from the company. I noticed I had not received shipping information for quite some time. Before I reached out, I received an email stating that my order now had tracking on December 16th. Great! Today is January 6th. No movement on the package. They claimed some bogus customs interception story, but I've worked with customs for years and I can tell you this story is a complete lie. A customs intercept does not take this long. They oversold assuming their Chinese production facility would be able to keep up the pace, and they didn't. And now we are dealing with excuses left and right. They are rookie business owners that logistically have no clue what they're doing. I hope they learn from this with their next company as this company will now fail. We're in the process of a large news story on this whole debacle as well. It won't be so hush hush much longer.

    Business Response

    Date: 01/09/2025

    We apologize for the continued delay! We understand your frustration. Per our previous emails (which we have sent three mass emails informing our customers of they delays. Perhaps they landed in your spam), our shipment continues to be delayed pending the detailed inspection by US Customs. Unfortunately, we dont have a clear timeline for when that will be. Were hopeful that customs will catch up on their inspections soon so we can have our shipment released. I am attaching a letter that explains our shipping & customs delay in more detail and our continued efforts to mitigate.

    Weve shipped ZipStrings to hundreds of thousands of happy customers, and we deeply regret that weve fallen short of meeting your expectations this time.

    Your order has been refunded. I tried giving yourself a call earlier today but there was no answer and the voice mailbox is full. I also tried sending a text message with no response either. If there is anything I can do please let me know.

    Thank you again for your understanding and support during this challenging time.

    Customer Answer

    Date: 01/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:12/30/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 4 zipstrings Dec 1 2024, order #*****. Dec 16 2024 I finally got a tracking number **********************. And this package has moved from ************* GA since that date. Ive emailed 3 times. First time was Dec 10 2024 I did receive a response saying that my order isnt lost and should be mailed out within a few days. I check the tracking every day and it hasnt moved. And no more contact from the company after 2 more attempts. The site says it takes a couple days once ordered to receive shipment. Bogus claim!

    Business Response

    Date: 01/09/2025

    We apologize for the continued delay! We understand your frustration. Per our previous emails, our shipment continues to be delayed pending the detailed inspection by US Customs. Unfortunately, we dont have a clear timeline for when that will be. Were hopeful that customs will catch up on their inspections soon so we can have our shipment released. I am attaching a letter that explains our shipping & customs delay in more detail and our continued efforts to mitigate.

    Weve shipped ZipStrings to hundreds of thousands of happy customers, and we deeply regret that weve fallen short of meeting your expectations this time. We have initiated a refund on this shipment and we will still ship out the order for free when we receive our shipment. I hope you can accept this gesture.

    Thank you again for your understanding and support during this challenging time. Well continue to keep you updated as we receive new information.

    Customer Answer

    Date: 01/10/2025

    Thank you for the response, however at this time I would like a refund. I did fill out the refund form that was sent in the response on Saturday jan 4th which states that a refund will be in 1- 2 days I have as of yet to see it in my bank . Thank you

    Business Response

    Date: 01/17/2025

    Hi ******,

    I have checked on our side that the refund was initiated on January 9th. On January 10th the the refund was deducted from our bank. Because the 10th was Friday it took until the following business day or two for the refund to appear in your account. I have attached a screenshot from what we see on our end but by now you should have received the full refund in your account. 

    Best regards,

    Team ZipString

  • Initial Complaint

    Date:12/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased three zip strings on Nov 30 with guaranteed delivery by December 10. After December 10, I was told that my order would be shipped by Dec 16 and was told it would be here in time for Christmas. Then I received another message saying the order would be shipped by Dec 18. The order did not get sent out in time and no direct responses to my emails have been sent to me in the last week. Now my shipping information is showing for delivery well after Christmas and, again, nobody is responding to my emails or inquiries. Im very disappointed and feel like I was deceived since one of the generic email responses I received said that they didnt receive their inventory as planned on November 24. If they didnt have inventory to fulfill my order, they should have told me that when I tried to place an order on November 30.

    Business Response

    Date: 12/21/2024

    Hi *****,

    Thanks for your patience. Your order shipped late. We sent an email to all of our customers informing them of a delay. Luckily your order will arrive before Christmas. Please see the tracking:

     

    *******************************************************************************************************************************************************************

    Customer Answer

    Date: 12/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:12/19/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product on 11/30. Received a tracking number immediately, but it has never updated. Received an email saying that their supplier had issues, but they were sending everything out by this Wednesday which was 12/18. *** reached out via email and social media and company will not respond back to me to let me know if item will ship. Company sales things they dont even have and then will not respond to customers. Now I wont have this project by Christmas, even though it was ordered weeks ago. ********** of a company. Would like product or a refund.

    Business Response

    Date: 12/21/2024

    Hi *********,

    We sent an email on December 19th informing you of our shipment delay. We have also left ********* a voicemail. We have refunded her order and she will also receive her order for free now as her order is already in queue. 

    Best,
    Team ZipString

    Customer Answer

    Date: 12/21/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* ******

  • Initial Complaint

    Date:12/19/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 29th, 2024 - Purchased 3 Zipstring products for a total of $65.96.November 30th, 2024 - Received email stating my order has tracking information December 10th, 2024 - Emailed Zipstring customer service to ask for an update on my order due to the fact that their website says all orders are processed within one business day. - No response from Zipstring.December 11th, 2024 - Emailed Zipstring customer service again asking for an update on my order - No response from Zipstring.December 12th, 2024 - Emailed Zipstring customer service again asking for an update on my order. Received a response stating there is a delay in receiving their product, Product was supposed to be delivered on 11/24/24 and they are now expecting delivery on 12/14/24.December 12th, 2024 - Received a second email response stating all orders will be shipped by December 18th.December 14th, 2024 - Received an additional email from Zipstring stating there is a delay in receiving their product and they are expecting delivery on 12/17.December 17th, 2024 - Emailed Zipstring customer service again asking for an update on my order. Requested if the product cannot be guaranteed by December 24th, then I want to cancel my order and want a refund. Received a response stating it cannot be guaranteed.December 18th, 2024 - Emailed Zipstring customer service again requesting that if the product is not going to be shipped today then I want my order cancelled and I want a refund. No response.December 19th, 2024 - Emailed Zipstring customer service again requesting to cancel my order and issue me a refund. Response received stating order is in fullfilllment therefore they cannot cancel my order but they will send me a return label so whenever my product does eventually arrive, I can return it.This company is charging people for products they don't have and just keep throwing out delivery dates saying there's a delay.

    Business Response

    Date: 12/21/2024

    Hi *****,

    We are so sorry for the delays. Your order has been refunded. Also since your order already has tracking, your order will ship for free when we get caught up to it. 

    Best,
    Team ZipString

    Customer Answer

    Date: 12/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:12/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 zipstring ***** Nov 30 . Was supposed to be here by Dec 9 th. I've contacted seller several times. No response. Label w created for **** but they did not get package

    Business Response

    Date: 12/10/2024

    Thank you for reaching out, and I apologize for the inconvenience. My name is ****** ******, ***Founder of ZipString, and I want to personally address your concerns.

    I dont have your order number or details in front of me, so Im unable to provide an exact update at the moment. However, we are working hard to process and ship the high volume of orders we received during that time. This has also led to a significant increase in customer inquiries, and were doing our best to respond to everyone as quickly as possible.

    Please rest assured, your order will arrive before Christmas. If it doesnt, we will provide you with a full refund.

    If you have any further concerns, feel free to contact me directly at ************.

    Thank you for your patience and understanding.

  • Initial Complaint

    Date:12/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ***** on November 30. Theyve claimed theyve shipped the product twice now and yet all theyve done is printed a shipping label. They obviously are collecting lots and lots of money on product that they dont have an inventory.This is a legitimate company running legitimate scams.

    Business Response

    Date: 01/02/2025

    Hello *****,

    Thanks for reaching out. We want to apologize for the terrible experience you with us and we take full responsibility.

    We have sent multiple updates to our customers regarding the delays and have allowed everyone process a refund if they so choose. 
    As we mentioned, our shipment was delayed by a month. The day before it arrived, we created shipping labels, which triggered tracking notifications. Just when we thought we were back on track, we were informed that our container was selected for a detailed inspection by U.S. Customs. This means we cant fulfill your order until the inspection is complete, and unfortunately, we dont have a clear timeline for when that will be. Were hopeful that customs will catch up on their inspections soon so we can have our shipment released.

    Weve shipped ZipStrings to hundreds of thousands of happy customers, and we deeply regret that weve fallen short of meeting your expectations this time. If you decide to stick with us, we are fully committed to delivering your order as soon as we are able.

    Thank you again for your understanding and support during this challenging time. Well continue to keep you updated as we receive new information.

ZipString LLC is NOT a BBB Accredited Business.

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