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Business Profile

Online Retailer

ZipString LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on November 4th. I received an email saying my product would ship on November 21st along with an order number. On November 28th I finally received an email saying it was shipped with a **** tracking number. As of today, December 3rd, **** says a shipping label was printed but they never received the item. The company has not responded to any emails and there is no phone number to call. Checking on ********* I have seen a number of other people with the same complaint.

    Business Response

    Date: 12/07/2023

    Hello!

    Thanks so much for reaching out. All orders will be shipped and arrive before Christmas. We are catching up on fulfillment and will have everything shipped within the next 7 days. We appreciate your patience during this crazy season and apologize for the delay in fulfillment and responding time. Please feel free to call me directly if you have any questions. ************

    Best,

    ****** and team ZipString

    Customer Answer

    Date: 12/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:02/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the product and upon arrival have learned it is not as user friendly as I believed. Deciding it would be better to return for a refund, as is advertised. Ive been unsuccessful in reaching the company to process my return/refund. There is no phone number available. Ive yet to be able to reach them using the email provided.USPS tracking # on the package: **** **** 0 56 (second number lost in opening package) **** **** 08

    Business Response

    Date: 01/09/2025

    Hi there,

    We are so sorry for the difficulties you experienced with our business! Weve shipped ZipStrings to hundreds of thousands of happy customers, and we deeply regret that weve fallen short of meeting your expectations this time. I understand this complaint was made a very long time ago, but I looked up your order and can see that is was refunded on February 18th.

     

    If there is anything we can do for you, please let us know. 

     

    Best,
    Team ZipString

ZipString LLC is NOT a BBB Accredited Business.

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