We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Personal Trainer

Kick Weight With Keisha

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Trainer.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an extreme full body faja and a fupa be gone waist trainer on 1/10/2025. On 1/15/2025 a shipping label was created but **** have not received the order for shipping. I reached out to the CEO Keisha ****** during her TikTok live about my order with no response. I reached out on the online chat support for help no response. I called two 1800 numbers associated with this business and no response ************* and *************. I reached out to her support team by email ******************************** inquiring about my order. The support team stated on 1/21/2025 I would receive a tracking update by the end of the day on 1/22/2025. I waited until the end of the day of 1/23/2025 and no tracking updates or response from the support team. I emailed the support team again for an update/refund on 1/23/2025 and 1/24/2025 with no response. After carefully reading the reviews on ******, this looks to be a repetitive problems customers have with this business. Customers are buying merchandise and are not receiving their product at all or months away which is unacceptable. I have also filed a claim with my bank for a refund as of today 1/24/2025. Please help me get my refund and to stop this business from scamming people.

    Business Response

    Date: 02/03/2025

    Hello,

    Both Orders #***** and #***** were delivered. One was delivered on 1/21/25 and the other was delivered on 1/30/25. We emailed you back on 1/21/25 provided you with an update on your order and your tracking information. Please let us know if you need any further assistance

    Thank

    Customer Answer

    Date: 02/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The items I have pre has been delivered thank you.

    Sincerely,

    Kdeshia ******

  • Initial Complaint

    Date:01/22/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan 4th I order the following items at 55% discount: which was paid in full Keto AC Vinegar gummies - I received 15 day cleanse - i received KWWK Collagen Peptides- I HAVE NOT RECEIVED AND SHE IS NOT RESPONDING ********************** I received On my receipt is says collagen will ship seperately but no date or time when collagen will be shipped. I emailed her company at the following:************************************************************ & ********************* and called her number on website ************ number just rings no one answers. I paid for product in good faith and i never received my full order. Her customer service department if a reflection on her a small business woman. I want a refund on the collagen i have received ASAP.

    Business Response

    Date: 02/06/2025

    Hello,

    Order #***** was delivered. All items in Order #***** were delivered on 1/18/25 except for your Collagen Peptides and **************** The Collagen Peptides were delivered on 1/30/25 @ 11:48am, and you were refunded for the *************** on 1/31/25. Please see the attached screenshots that shows proof of deliveries and proof of your refund. Furthermore, your Order #***** total was not $128.75. The original order total was $101.47; $27.28 was refunded to you on 1/31/25 for the **************** The only correspondence/email we have from you was on 12/6/25, which we responded back to your email that same day. We did not attach a copy of our email chain due to privacy reasons. Our customer service department works diligently to ensure customer satisfaction. Making false claims on our company is ridiculous and uncalled for. Please don't hesitate to contact us if further explanation is needed.



    Sincerely,

    KWWK

    Customer Answer

    Date: 02/06/2025

    KKWK you charged on Jan 4th my cc for ******. On Jan 31st which is 4 weeks after I paid full price of ******. You did just issue a refund on Jan 31st. As I stated I reached out to your customer service  Never replied back. I would never lie on anyone but stand on business yall never reached out to me until I filed this complaint on **** not responding. I work hard to my money and I gave you more than enough time to reply back. Someone posted on your page yall never reply to customer request on order status and to file bbb compliant to request a refund . To say I am lieing on your company is false yall need to do better as a small black business in replying back to customer about orders and stop ignoring like your paid customers don't matter. I am disappointed in how you don't take accountability in your lack of not following up when I want to know the status of my Paid order. Make it make sense. I shouldn't have to make a complaint if your customer service team would follow up on my emails which I sent several under both of my email address since you didn't reply to neither. Thank you for my refund and I hate I had to file a complaint for you to reply back. This is not a good business practice in order for you to reply back. Let's be proactive and provide good customer service with feedback on paid customers orders in the future.

    ******* *******.

     

    Business Response

    Date: 02/19/2025

    Hello,

    Yes, you were charged for the purchase you made. Furthermore, we have email correspondence between us showing where we responded to several of your emails. Your emails specifically asked about Collagen Peptides not Coffee. On 1/20/25, you emailed us inquiring about your Collagen Peptides and stated:

    "Hi,
    I am ******* ******* checking the status on when the collagen peptide will be shipped? I paid for my complete order on Jan 4th. You tagged my order of 4 items as fully delivered when it wasn't.
    Please advise when I can expect item you didn't ship.

    If item is not shipped in the next week I would a refund on the collagen peptides.
    I look forward to hearing from you soon."



    You did not mention anything about Coffee missing from your package, only Collagen Peptides (email screenshots not attached due to privacy reasons). Please notice the verbiage in your emailed statement above. You said "item" not "items" as if you were only referencing to only 1 item (Collagen Peptides) being missing from your package. Furthermore, it was notated on your packing slip that Collagen Peptides were Pre Order and shipped separately. Your Collagen Peptides did ship before the allotted timeframe and was delivered on 1/30/25 @ 11:48am. Please see the attached screenshots that shows proof of delivery for Order #***** and your Collagen Peptides. At this point, on our end, this order was completely fulfilled and all items delivered; because keep in mind per your email, only the Collagen Peptides was missing from your original package that was delivered on 1/18/25. We were not made aware that you were missing Coffee until we received this complaint. Because we are extremely customer satisfaction driven, you were issued a refund for the Coffee even though we have not received one email from you stating that your Coffee was missing from your package that was delivered on 1/18/25. Please know that we understand that emails can be filtered and result in miscommunications, which is why we issued a refund for the Coffee no questions asked. We sincerely regret any misunderstandings and wholeheartedly thank and appreciate you for your business.

    Thank You

    Customer Answer

    Date: 02/19/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online purchase from Kick Weight With Keisha on 01/13/2025 for $127.69 for 2 items (Fupa Be Gone Waist Trainer 2XL and Faja Columbian Tummy Control Shaper, Large) Purchase Order #*****. I saw the add and Keisha was live on Tik Tok that night it seemed legit. Upon checking on my order through **** tracking number as of today 01/21/2025 **** has still not received the items. I've called KWWK ************ several times and the phone number just rings/no answer. I also sent a message through chat and no one has gotten back with me. I sent an email to support on 01/17/2025 and email to support on 01/20/2025 and haven't gotten any response. All I want are the garments I ordered and paid for. If the company can't provide the garments then I would like my money returned to me.

    Business Response

    Date: 02/03/2025

    Per tracking this package is showing delivered. We did an investigation with **** and they have gps tracking on all scanners. This shows the exact spot where package was left which shows the customers location. ******** ******************************

    Customer Answer

    Date: 02/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:08/27/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a garment from kicking weight wit Keisha. I received a tracking number with no item delivered. I tried to contact the company multiple times without a response. I recently went on ticktoc and still got the run around. I called multiple times with no response.

    Business Response

    Date: 04/11/2025

    Hello,

     

    Order #***** was delivered on 8/29/24. Please view the attachment for proof of delivery.

     

    Thank You

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 1 5XL Faja Colombian Tummy Control Shaper from a business named Kickweightwithkeisha on on 1/14//2024. The order number is ORDER #*****. I received an email on 1/22/2024 advising that the order has been shipped. I reviewd the **** tracking number ******************************. & as of January 23 2024 through today; it never was received by ****. I have tried to reach out to the busines mutiple times via email at ******************************** with a copy of the order confirmation email with no resposne. I have called the business at ************** and left several messages starting 2-3-24 through today 2-29-24 with no response. I went to the website *********************************** and sent a message through the chat on 2-6-2024 & 2-7-2024 with no response although the chat states we respond immediately. I also tried again today on 2-29-24 with no response. I would like this issue rectified. The item needs to be shipped to me or I need to be reimbursed the $81..17 spent on the item. I also tried to reach out on Instragram and TikToc but this busines appears to be a scam. I have documentation for everything stated above.

    Business Response

    Date: 04/11/2025

    Hello,

    Order #***** was delivered to you. You entered a dispute with ****** on 1/15/24. After Affirm's investigation, it was determined that your package was delivered to you and therefore, they denied your dispute. Please see the attached emails from Affirm showing your initial dispute and the disposition.

    Thank You

  • Initial Complaint

    Date:02/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased shape wear from Kick Weight With Keisha on January 20, ****. On January 26, **** they printed a **** label but never delivered the items to the carrier. I have reached out to them numerous times via email, direct message, phone calls and on social media and have yet to receive a reply or a refund.

    Business Response

    Date: 04/11/2025

    Hello,

    Order #***** shows as delivered on 2/15/24. Please view screenshot for proof of delivery.

    Thank You

  • Initial Complaint

    Date:02/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order # ***** for a FUBA be gone and received a confirmation that the order was being processed on January 19. I have since then been trying to contact the company by email as well as left a voicemail to verify. Whats the status of my order order because their website says they ship within 3 to 5 days.? *** sent an inbox to the owner of the company with no response, as well as no return call or no return email. I followed this company and I am very disappointed with their customer service. I dont know if there was an issue because there was a 40% sale and they had a ton of orders but Im disappointed that no one responded to any of my inquiries about my order. ****************************** it appears a **** Label has been created with this number but its been awaiting the item since January 19.? I just want my item shipped. I see that there are several complaints on here for the same type of thing so this is obviously a pattern.. I was tempted to go on the page and make a comment but I dont want to do that because this is a black business but come on? You gotta do better! I do believe that the item is a quality product. I just want my item and to have to wait, this long is not acceptable.

    Business Response

    Date: 04/11/2025

    Hello,

    Order #***** shows as delivered on 2/7/24. Please view screenshot for proof of delivery.

    Thank You

  • Initial Complaint

    Date:02/01/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 7, ****, I placed an order for $224.02 for 4 items-KWWK high waist sculpt shorts, Faja Columbian Tummy Control Shaper, KWWK Seamless Tummy Control, and the Fupa Be Gone Waist Trainer. I emailed the company from the site to get a shipment status update a couple of days later being that I did not get a confirmation of the order but a charge was placed on my credit card for $224.02. On January 9, **** I received a "Thank you" from the company and on January 12, ****, I received an email indicating that "Your order is on the way" with a long **** tracking **** #****************************** for my KWWK order #*****. After not being able to track it a week later, I reached out to the company via phone, numerous emails, and finally a DM on Instagram with no reply from the company. Every communication I sent was totally ignored without any response back. I asked for a refund being that they were paid and my items were not delivered or had been placed with ****. The pre-shipment was created on January 12th according to **** and according to the tracking site with **** they are still awaiting the package from the company. Because it has been so long, I would like my refund back because it seems as if they no longer have items to sale. It's fraudulent business to take monies and not send the products. I received an email last week and one this week to review my products. I tried to contact the company again to let them know that I never received the products. At this point, I would like my money back that I paid and I will never do business with this company again although I really wanted the products. It's very disheartening to see that she is online everyday, several times a day and not contacting customers nor shipping items that were paid for.

    Business Response

    Date: 02/06/2024

    Tracking usps.com 420312209334910944102821063623

    Customer Answer

    Date: 02/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks for your intervention BBB. I have finally received my products today after 1 month of placing my order. This business has the worst customer service in responding back regarding product status. 

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased compression faja on this website on 1/16/24 - have not received the item yet my credit card has been charged. I have called, emailed texted, left direct messages on Instagram and still no response or answers. I want my money back, this is frustrating and hurtful because of the trust that people put in you and you Keisha wont even acknowledge a wrong!!

    Business Response

    Date: 04/11/2025

    Hello,

    Order #***** shows as delivered on 2/8/24. Please view screenshot for proof of delivery.

    Thank You

  • Initial Complaint

    Date:01/29/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my merchandise on 01/15/2024 and it stated that it would be shipped in 5 to 7 days. I have not received anything. I have emailed, I have chatted and I have called several times and there has been no response. I would either like what I paid for or I would like a refund.

    Business Response

    Date: 02/06/2024

    Item shows delivered usps.com 420751899300110944102847088881

Kick Weight With Keisha is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.