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Business Profile

Personal Trainer

Kick Weight With Keisha

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Trainer.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on January 4, **** for the waist trainer and fupa be gone. On January 4, **** i received email confirmation. On January 6th, I received an email saying it was preparing to ship. Since January 11th, the tracking number for **** is still pending in GA as of January 26, ****. It states they have not received the package yet. The order number was *****. I have contacted seller with no response. They sent an email asking for me to rate the product I have yet to receive. I feel this is bad customer service and bad business. I would like a refund immediately.

    Business Response

    Date: 02/06/2024

    Package shows delivered usps.com 420463199334610944102817735540

  • Initial Complaint

    Date:01/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Jan 7 and it still hasn't shipped out I want a refund and to cancel I've tried calling and emailing more than 7 xs no answer no reply this company is severely fraudulent and a scam !! UNHAPPY doesn't begin to explain the disappointment I feel I'll never support this company/**********!!

    Business Response

    Date: 04/11/2025

    Hello,

     

    Order #***** shows as delivered on 2/15/24. Please view screenshot for proof of delivery.

     

    Thank You

  • Initial Complaint

    Date:01/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two items (ORDER #*****) on 12/23/23; received an email on 12/25/23 stating items will be shipped soon. I received a shipment confirmation on 1/2/**** (******************************). As of 1/26/24 I still have not received items ordered. The status at **** says **** is still awaiting products. I did send an email on Jan 12, **** requesting an update on the items and did not receive a response. I have not been able to reach anyone through the number listed either. I would like an update or refund as it has been over a month since I ordered items. Better communication would be appreciated.

    Business Response

    Date: 02/06/2024

    Package shows delivered usps.com 420301859334610944102792029160

  • Initial Complaint

    Date:01/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on the www.kickweightwithkeisha.com website, on January 11th. ****. At first, I had difficulties with the website accepting my cc information, for whatever reason. However, I reached out to the email address for this company, and I did get a response back and was eventually able to place my order. On January 15th I emailed to check the status of my order, since there was no movement or change with my order, and never got a response back, until January 17th I received an email that I have attached as evidence stating that my order had shipped and provided me the **** tracking number. However, when you track this number via the **** website it shows that **** has yet to receive the package for shipment. So, I have emailed ******************************** again inquiring about my order on 3 separate days, and no response back. Today I called and left a message on her ************ and no one ever picks up or answers this phone number, you always get a voicemail. So. I left my name, phone number, and order number #***** on the voicemail and have yet to receive a callback. So, it has now been a total of 14 DAYS since placing my order on January 11th and I have yet to receive it or receive accurate proof that my order is in route to me. This is unacceptable for any company. I have received no customer service or assistance at all, nor the product that I ordered and paid for. I simply want what I paid for. This issue has made me not want to continue dealing with the company or following her on social media, as I believe social media is how she receives her customer base. Very disappointed, that I had to go this route to even try to get any resolution.

    Business Response

    Date: 02/06/2024

    Shows delivered usps.com 420750679300110944102834479074

  • Initial Complaint

    Date:01/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought a product a shape wear. Faja - Full Body Shaper Compression Suit . Never received my product. Called the number and sent many emails no response. I even sent messages threw her face book page and Tick tick. NO response. Did a review on her ****** page no response.

    Business Response

    Date: 04/11/2025

    Hello,

     

    Order #***** was refunded on 2/11/24 in the amount of $68.78. Please see the attached screenshot of proof of refund.

     

    Thank You

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for the Faja and the Fupa on 12/29/2023 a week goes by no tracking number. I sent an email and received a tracking number ****************************** for Order#*****. My problem is it has been saying Pre shipment awaiting item since 1/03/2024. I have sent multiple emails to no response. I even requested a refund because Im tired of waiting. I was trying to support but enough is enough. I would like a refund immediately. Thanks

    Business Response

    Date: 04/11/2025

    Hello,


    Order #***** shows as delivered on Monday, January *******. Please see the attached screenshot for proof of delivery.


    Thank You

  • Initial Complaint

    Date:01/13/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Faja on Christmas because of a 60% off sale. I never received a confirmation email have yet to receive the item so I have reached out to the number on the website 3 times, left a message and sent a chat but no response. By this time Im just wanting the item or a refund. I was super excited about my order but this definitely went left.

    Business Response

    Date: 01/21/2024

    Tracking and correspondence was sent by text because when placing their order no email address was provided. Tracking shows that item has been delivered usps.com 420282089300110944102805495874

    Customer Answer

    Date: 01/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/07/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered five items on the website on Dec 9. I ordered a tummy control trimmer, a Faja advanced body sculptor, a Faja extreme body shaper, a Faja entire body shaper compression suit, and arm trimmers. The order took too long to ship. I emailed them, but there was no response. I received the order today. The paper shows all five items but only received three. I emailed them and called, but there was no response. I sent her a DM on Instagram, but no response yet. I need to know what happened two the other two items? I need them to either ship them or give me a refund please. I didn't receive Arm trimmers and Faja extreme body shaper control. My order number is *****

    Business Response

    Date: 04/11/2025

    Hello,

    Sincerest apologies for this huge inconvenience. A refund for the Arm Trimmers and Extreme Faja has been issued to you in the amount of $79.49. Please view the attachments showing proof of refund. Again, we sincerely apologize for this inconvenience.

    Sincerely,

    KWWK

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Re: Kick Weight With Keisha, is the company name. New Order# *****.I have bought a product earlier in the year before, so I decided to order again from them. BUT this time was very poor communication. Basically NONE! No response to several emails or my calls. Never received my order! No shipping or delivery yet according to **** TRACKER # ******************************. Ordered on 12/09/23. My Order#*****. Multiple emails sent to get an update and even left my callback number on the businrss 800 telephone messages to get an update on my orders. Was my order LOST or Forgotten? It was a Christmas gift that I will not have in time. Not a happy customer, really had high hope for using **********************'s merchandise and starting my health journey. Please refund me my money back at this point. I did really want my items but the customer service is horrible. Never got a live person or callbacks or email update to my concerns. Even went on her live post on ******** and ask for help! Also tried to chat on their chat customer service portal. No response either! But ask me for an email customer review a few days ago; over 3 weeks of waiting for my order and still no delivery. Very shocked and disappointed, feel like they stole my money and abused my trust in the company. Never answers the 800 number always on the line with another customer, the recording says. Just disappointed and almost a month and no order or reasonable communication or true update!

    Business Response

    Date: 01/10/2024

    Usps.com 420631479334610944102743169273

    Customer Answer

    Date: 01/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ************************************

  • Initial Complaint

    Date:12/26/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 2 compression suits (faja's) on 11/26/2023, the items were delivered on 12/06/2023, I reached out to the company on 12/06/2023 and requested information on exchanged, I shipped the items back for exchange on 12/07/2023, received confirmation of delivery on 12/08/2023, sent a email on 12/08/2023 advising that the items for exchanged has been delivered back to the company and advised the exchange items would ship within 3-5 business days. As of today 12/26/2023, I have not received the exchange items, and the company has stopped responding to my request for status. I have emailed, as well as requested a response on the website, and the company has virtually ghosted me. To not respond is very unprofessional. The company responded quickly when I inquired about purchasing, and sending the items back for exchange, but now that I am requesting status of my exchange items I get no response. The last response I received was 20 days ago.

    Business Response

    Date: 01/02/2024

    Your package shows delivered to the same address that your original package was shipped to. usps.com 92346903332000300031532878. We emailed you your tracking number as well I have attached a screen shot for proof.

    Thank you

Kick Weight With Keisha is NOT a BBB Accredited Business.

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