Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prints came damaged because the where packaged poorly. Print should be rolled over a cardboard tube print side out to reduce tunneling. Tunneling may cause a fold during installation. Pieces of material where ripped and manufacturer of perforated is poor quality and thin. They refused to reprint 2 of the prints and said they would at a 30% discount. It was damaged should be reprinted at no additional cost. I own my own sign shop however only have a 48" printer so had no choice but to outsource. My client is already upset that installation was rescheduled because it has taken too much time to resolve with the company. Haven't even installed yet and probably lost potential work at clients additional locations. I am loosing money and potential future sales. My reputation means a lot and I refuse to install something that is defective and poor quality.

  

  Business Response

  Date: 06/19/2025

  Hello *****,
  
  We are sorry for the inconvenience caused.
  
  We always strive to deliver high-quality products and efficient service to every customer. We also take utmost care to ensure secure packaging so that the products are not damaged during transit. It is unfortunate that you faced an issue despite these efforts.
  
  We sincerely apologize for the time it took to resolve this matter. Our team was waiting for the necessary evidence in order to provide the most appropriate resolution based on the affected products. Upon receiving the evidence, the best possible resolution was offered.
  
  As per your confirmation and communication with our team, the replacement for the five signs is currently in production. A 30% refund has been processed for the one sign that was only slightly affected and is expected to function well upon installation.
  
  We truly appreciate your feedback and will certainly take it into consideration to further improve our customer experience.

  Thank you. 

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23480956
  
  I am rejecting this response because:

  I received the new prints and some of those are still damaged and tunneled. They were packaged poorly just like the previous order. I don't understand why you can't put it in a tube to be shipped to avoid the edges from being damaged. I was hoping this was a one-off incident but since the replacements arrived slightly damaged and packaged the same as before it is clear to me that you don't want to spend money on packaging to ensure the quality. It seems like you hope the client will let it go which some will, but I am unimpressed. I really wanted to use you in the future for larger format printing that I could not do in house since I only print up to 48". You didn't just loose a customer but all future projects that would have come your way had it been resolved appropriately, in a timely manner and with better packaging. I understand shipping companies are brutal, but had it been packaged correctly you would have saved money on reprints and reshipping had you just spend a few dollars on a tube. Good luck.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 06/28/2025

  Hello *****,
  
  We are sorry to learn that youre not satisfied with the replacement signs and packaging.
  
  Upon reviewing the details, we can confirm that our team has already reached out to you via email and phone, and you are currently in conversation with them.
  
  Please be assured that they will verify all the details and ensure the best possible resolution is provided for your concern.
  
  Additionally, we truly value your feedback and will certainly take it into consideration to enhance our customer experience.

  Thank you. 

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a custom printed banner along with two non-customized items and was told they would be delivered 72 hours after they were ordered and 48 hours after the custom item was produced. I paid $44.78 for the fastest shipping they offered. The company represents itself as being based in *******. The item I ordered was - unknowingly to me - produced in ***** and shipped to me in *******. There is no possible way the order could arrive to me in the 48 hours it was promised being shipped from the other side of the planet. They intentionally deceived me about the possibility of receiving the item in the timeframe it was promised to me and charged me for expedited shipping. The *** section of their website states: "BannerBuzz's website displays an estimated delivery date for your product based on the selected shipping method...Unless there were issues with the shipping company, we have fulfilled over 85% of orders by the expected delivery date."Shipping from ***********, ***** where this item was produced to ******* takes 7-10 days by air freight. They provided an estimated delivery date which was impossible and deceived me into paying for expedited shipping.Their website also states: However, we have production facilities inside and outside of the country. It cannot guarantee where the production will happen for each product and order. Your order may be manufactured in the ************* or abroad.The agents I have chatted with are unwilling and unable to tell me where any of these other production facilities are, or even if any of them exist outside of *****. The business has registered offices in the **, and it appears they are attempting to consider these offices as production facilities when everything is in fact shipped from *****. I asked why an item I paid extra for to have expedited to me was not produced in a facility geographically closer to where I am. They had no answer. I dont believe these other facilities actually exist.

  

  Business Response

  Date: 05/27/2025

  Hello ***,
  
  Were sorry for the inconvenience you experienced.
  
  We understand you selected the priority shipping method, and we can confirm that our design team began processing your order promptly upon receiving it along with your comment on design review. However, as noted on our website beside the Proof Request option, The updated delivery date will show up at the time of proof approval. This means the final delivery date may change based on when the proof is approved.
  
  In your case, there was more than a 48-hour gap between artwork approval and the updated delivery date, so the timeline was within our standard expectations for priority shipping.
  
  We'd also like to clarify that while we fulfill thousands of orders and deliver 85% of them within the promised timeframe, production may take place either in the ************* or internationally (including India or another country, depending on the product and shipping method selected). The presence of our *********** is not just for registration purposes we do have production facilities within the **** as well. However, manufacturing location is not guaranteed for every order.
  
  That said, as your satisfaction is our priority, our team proactively processed a refund for your order before the actual delivery timeframe window closed. Please find the transaction ID below for your reference:
  
  Transaction ID: ***************************
  
  We truly appreciate your feedback and will consider it carefully as we continue to improve the customer experience. 
  
  Thank you.

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:05/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 8, 2025, I placed an order with BannerBuzz that included tabletop banners and hardware. I paid $66 for priority shipping, which was supposed to guarantee delivery by May 13, 2025, as I needed the items for a trade show the following weekend.After placing the order, I was informedwithout any prior noticethat the hardware was out of stock, and the delivery date was changed to May 23, 2025. BannerBuzz falsely claimed this delay was at my request, which is simply not true. I clearly and repeatedly communicated that I needed the banners by May 16, and I requested that the hardware be removed from the order so the banners could still be delivered on time.After over 16 emails back and forth with multiple representatives, including escalations to their Customer Experience Team, my order remained on hold, and no one took meaningful action to fulfill it as instructed. Even after they confirmed the hardware would be removed and a refund processed, I still had no tracking information or confirmation that the banners were shipped as of May 20.This level of service is unacceptable. I paid for priority delivery and made every reasonable effort to work with the company to adjust the order in light of their inventory issues. Their delays, failure to take action, and repeated miscommunication caused me to miss a critical deadline.?Resolution Sought:Immediate shipment of the banners I paid for A full refund of the $66 paid for priority shipping (as the shipping was neither prioritized nor delivered within the promised window)Confirmation of the refund for the hardware, as promised on May 19 A formal apology for the mishandling of the order

  

  Business Response

  Date: 05/22/2025

  Hello ******,
  
  We sincerely apologize for the inconvenience caused.
  
  Upon reviewing your order, we completely understand your concerns regarding the service and inventory issue, and we truly regret the experience.
  
  As per your concern, please find the updates on your order below:
  
  The banners have been shipped from our end.
  FedEx Tracking Number: 881441404209

  A refund has been processed for the hardware amount you paid, including the associated shipping charges.
  Transaction ID: ***************************
  
  Additionally, weve initiated a refund request for the remaining shipping charges related to the banner so you will receive a refund for the full shipping charges in total.
  
  Your feedback is valuable to us, and we will certainly take it into account as we work to improve our customer experience. 
  
  Thank you. 

  Customer Answer

  Date: 05/22/2025

  Thank you for the update.

  I appreciate BannerBuzzs response and the actions theyve taken, including shipping the banners and initiating refunds. However, I do not wish to close this complaint at this time for the following reasons:

  - I have not yet received the shipment, and I would like to verify that the banners arrive in acceptable condition before closing this matter.
  -The refund has not yet posted to my credit card account. I would also like to confirm the exact refund amount to ensure it covers both the hardware and the full shipping charges, as stated.
  

  Additionally, I want to note that although BannerBuzz previously claimed the hardware refund had been processed and the banners had shipped, no tracking number or transaction ID was provided until this BBB complaint was filed. This delay in transparency further justified my concerns.
  

  I will follow up with the BBB as soon as I receive both the product and the full refund.
  

  Thank you.

  

  Business Response

  Date: 05/31/2025

  Hi ******,
  
  Thank you for the acknowledgement. 
  
  Upon reviewing the tracking information below, we can confirm that the banner was delivered to you on Tuesday, May 27, 2025, at 9:29 AM.
  
  FedEx Tracking Number: 881441404209
  
  Please note that the total refund for the hardware and shipping cost has already been processed from our end. As requested, here are the refund details for your reference:
  
  Total Amount Refunded: $183.85
  
  1) Hardware Cost + Tax = $113.89
      Price: $71.01 Quantity: 2 = $142.02
      Discount Amount: $34.58
      Tax Amount: $6.45 (calculated after discount)
      Total: $113.89
  
  2) Shipping = $66.00 + $3.96 (6% shipping tax) = $69.96
  
  Refunds Processed in 3 Parts:
  Amount: $147.69
  ARN: 24000775142100007745882
  
  Amount: $21.91
  ARN: 24000775144100006985784
  
  Amount: $14.25
  ARN: 24000775150100012844612
  
  The Acquirer Reference Number (ARN) is provided for your reference to help you track the refund with your bank. Our team has also sent you an email with all the details. If you have any further questions, feel free to reply to that emailwell be glad to assist you.
  
  Thank you. 

  Customer Answer

  Date: 06/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:05/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  US348169511746878264 On May 10th, I ordered some collectors cards for an upcoming election, and I paid priority to make sure that the latest the order would get here would be May 16, 2025. When I placed the order the company contacted me within minutes because it was a Priority order and suggested a change and I immediately approved it as to not delay the order. To date no package received. I called the company today to complain of non receipt and at this point I am requesting a full refund because I needed this package at the very latest today and package not received. Their representative immediately became defensive and stated the printer had to reach out to me for consultation which I agree they did, but they did not have to wait on a reply because I immediately submitted my reply on the same day to avoid delays. I assist many candidates and we cannot afford to have delays and mistakes like this one. Sitting and waiting on package is no longer an option. I also removed Banner Buzz from our list of online printers, I will not expose any candidate to poor customer service.

  

  Business Response

  Date: 05/21/2025

  Hello Mariana,

  We are sorry for the inconvenience caused to you.

  Upon checking the order details, we can see that you selected the Priority Shipping method at the time of placing your order. This method offers an 89% chance of the order being delivered on time (May 16th) and an 11% chance that it may take an additional business day (May 19th, excluding the weekend). The same information is mentioned on the cart page beside the priority shipping option. Please find the attached screenshot for your reference.

  As per the tracking details below, we can see that the product was delivered to you within the selected shipping methods timeframe:

  FedEx Tracking Number: 881228466031

  However, as your satisfaction is our priority, we have initiated a refund request for your order. Once approved, it will be processed within 2 business days. Depending on your bank, the amount may take up to 7 business days to reflect in your account.

  Should you have any further questions, please dont hesitate to reach outwell be happy to assist you.

  Thank you.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a backdrop display for tradeshows approximately 10 months ago, and unfortunately, the product has been problematic since the beginning. The fabric backdrop does not fit securely into the frame and frequently comes loose during events. Weve had to come up with our own temporary fixessuch as buying and using shimsjust to keep the display functional.This particular order cost us around $4,200, and in total, weve spent close to $10,000 with this vendor. Given the amount weve invested, its especially disappointing to be dealing with a basic product defectand even more frustrating to experience such poor customer service.Ive reached out to customer support several times to try to resolve this issue. Communication has been inconsistent and difficult. Most recently, after spending time chatting with a representative, I was asked to submit a support ticket, which I did immediately. The next morning, I saw the ticket had been marked as resolved without any communication or actual resolution.All Im asking for is help addressing this issue, which I believe could be solved by adding some rubber pieces sewn into the fabric to help it stay in place. Im not asking for a full replacement and would even be willing to purchase the partsif someone would just work with me to identify a *********** this point, it feels like the company is not interested in resolving the issue or maintaining relationships with long-term customers. I just want to speak with someone who can help.

  

  Business Response

  Date: 03/29/2025

  Hello *****,
  
  We sincerely apologize for the inconvenience caused.
  
  We always strive to provide high-quality products and offer a 180-day warranty, as stated on our website. For your reference, please find the attached screenshot detailing the warranty time frame.
  
  Upon reviewing your order details, we found that the warranty period for this order has already passed. Additionally, after verifying the details on our end, it appears that the issue is related to installation. Our team has contacted you via email and provided guidance and proper assistance for correct installation.
  
  Furthermore, we did not receive any product issue inquiries within the warranty period. The communications we received were pre-sales inquiries related to purchasing products or requesting installation guides, and our team provided assistance accordingly.
  
  If you have any further concerns, please feel free to contact our team, they will be happy to assist you.
  
  Thank you.

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23113132
  
  I am rejecting this response because:
  regardless of how long your warranty period is the product does not work as intended. 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 04/02/2025

  Hello *****,

  We're sorry to hear that you're not satisfied with the product.

  After reviewing the images you provided, it appears that the fabric edges were not installed properly, which may be affecting the product's functionality. Our team has already reached out and shared a video explaining the installation error. The edges should be folded before being inserted into the hardware, but it seems they were installed directly without folding inward. Additionally, our team is available to assist with the connectors to align the two frames in a straight line.

  As mentioned, the 180-day warranty period has expired, as the order was delivered in July 2024. Unfortunately, we can only provide a resolution if the product falls within the warranty coverage.

  However, as customer satisfaction is our priority, wed like to offer you a $100 store credit, which will be added to your account. You can use this credit on your next purchase within 180 days from the date it is issued. Any other applicable discounts can also be combined with the store credit as per our offer terms.

  Please let us know if youre comfortable with this resolution so we can proceed with adding the credit to your account.

  Thank you!

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23113132
  
  I am rejecting this response because: This does not resolve our issue. We do not want a $100. We want to be able to use what we have. We spent close to $5000 on this order. We should be able to properly use it.

  
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order with Banner buzz, took over 20 days to product 4 very basic items. All of them came wrong. Logo had wrong color, window decal that was for inside, came for outside. Shirts were awful quality. **************** was awful in dealing with the issue and instead of resolving it, kept asking for more photos and waiting my time with multiple calls. Their final response came saying that they do not guarantee exact color matching and that even tho I sent them the exact color code, I should have sent Pantone + Color Bridge Coated colors but never once did their design team mentioned that or asked for a different color code. I've uploaded my logo sticker with the right color place in the "green" area of the logo decal they sent me.

  

  Business Response

  Date: 01/30/2025

  Hello ******, 
  
  We are sorry for the inconvenience caused to you.
  
  As per your concern, all of the products have been shipped out same as per the received order details. Please find the attached invoice for your reference.
  
  Delivery Timeframe:
  The delivery date depends on the shipping method selected at checkout. Your order was scheduled for delivery on January 29th but arrived ahead of schedule. For urgent orders, we offer multiple shipping options at checkout to accommodate faster delivery needs. Please find the below tracking details for your reference. 
  
  FedEx Tracking Number: ************ and 771642999108
  
  Decal Application:
  Only one decal was ordered with the inside glass application, and it has been processed accordingly. All other decals were processed with the outside application.
  
  Color Discrepancy in Decals:
  Your order was processed using the exact color code you provided: #DFE0D2. However, please note that BannerBuzz does not guarantee exact color matching, as printed colors may vary slightly from what appears on a screen or monitor. This is stated in our Terms of Use. For the best match, we recommend providing Pantone + Color Bridge Coated colors, which were not included in your order. This option is available on the product page, allowing customers to enter the code while placing their order. The design team will process the order based on the provided details.

  Top Quality:
  The product has been shipped according to the specifications listed on the website.

  That said, as your satisfaction is our priority, we have initiated a refund request for your order. Once approved, it will be processed within two business days, and depending on your bank, the amount may take up to seven business days to reflect in your account.
  
  As your feedback is important to us, we will surely consider it to make the customer experience better. If you have any other concerns then kindly let us know, we will be more than happy to assist you with the same.
  
  Thank you. 

• Initial Complaint

  Date:09/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My event date was September 21st. On August 26th I ordered a banner that had no issues. The team fixed exactly what i needed. Because of the good experience, on August 30th i went back for a time sensitive product. I had to go back and forth back and forth with your design team. Things were different with this product for whatever reason. Finally after multiple phone calls, I was finally informed that art work needed to be redone. So i was had to do a different form of design through the online design tool. I was told the item would go be here on the 10th. Instead! I got a text message on the 10th saying my item couldn't be delivered because Afterpay didnt migrate over the right customer information. Ive had to cancel my event because we all of our appointments for marketing at our community partners locations are unable to be done because we dont have our display for the table.

  

  Business Response

  Date: 09/14/2024

  Hi ******,
  
  We sincerely apologize for the negative experience you had with us.
  
  At BannerBuzz, we always aim to provide fast and efficient service to all our customers. After reviewing your order details, we understand your concern about the delay. 
  
  Upon your confirmation over the call, we have manufactured and shipped out the Stretch Table Covers. Please find the below tracking details for your reference. It will be delivered to you soon, before the 21st of September. 
  
  FedEx Tracking Number: 778513035119
  
  However, since you faced an issue, we can provide you the full refund of the Stretch Table Covers as your satisfaction is our priority. If you are fine with the same, then kindly confirm so we can proceed further with the refund process of the order (US322680801725053670). 
  
  We are sorry to inform you that we will not be able to provide you the refund of the Outdoor Banner product (First purchase, US322060801724274386) as it was delivered on time as per the updated shipping method. 
  
  Thank you. 

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with BannerBuzz on June 1, 2024 for a custom canopy. This canopy was to replace the original one bought several years prior that faded and be used with the original hardware (frame). I noted that in my order. I provided the original design, order number and asked that the background simply be changed from blue to white. The canopy arrived and doesn't fit the frame. I opened my first of three tickets on July 1, following all of their instructions to take videos and pictures (found here ************************************************************************************). Tickets were closed essentially saying, try again we don't know what we're doing, open a new ticket. Four more tickets followed from July 1 to Aug 8, each were closed with no contact. Ticket numbers are ********, ********, ********, ********, and ********. Each ticket I stated that I am following direction to open a new one, referenced the original and ask that the ticket is not closed. I now see the original ticket ******** status is Waiting on Third Party with no notes and no contact to me. I don't know who the third party even is. All videos and pictures can be found in the ****** drive listed above. Uploaded is a photo showing the difference in canopy size.

  

  Business Response

  Date: 08/17/2024

  Hi *****, 
  
  We apologize for the inconvenience and appreciate your feedback. You are a valued customer, and we hope to work with you in the future for any advertising needs. We understand it may be difficult to reconsider after this experience, but we want to assure you that it wont happen again.
  
  As you have requested, we have refunded in full which will be credited to your account within 6 - 7 Business days. Please feel free to reach out to us if you have any further questions or concerns. 
  
  Thank you. 

  Customer Answer

  Date: 08/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered from this company twice before, and this most recent order, I ordered 2 banners from Bannerbuzz. Unfortunately, we only received one. I have gone back and forth with customer service without a resolution. They keep telling me that they send two, which they did not. They requested a video of the shipping tub and received banner, and I obliged and waited for a follow up. Never happened so I had to reach out to them. And they still kept saying that they sent two. We just want the other banner that we paid for and to never do business with this company again. I understand misakes happen, but the unprofessionalism of this company implying we are lying is beyond disgraceful. If we do not receive the banner or a refund within 48 hours, I am disputing the credit card charge. I am done trying to resolve the matter with this con artist company.

  

  Business Response

  Date: 07/18/2024

  Hello *******,

  We apologize for the inconvenience you experienced. We strive to deliver products exactly as ordered, perform quality checks before shipping, and provide efficient service to every customer. It's unfortunate that you encountered an issue.

  Upon reviewing your order details, we see that our team has contacted you via email and initiated a refund request for one of the banners as per your requirements. Once approved, the refund will be processed within 2 business days. Depending on your bank, it may take up to 7 business days for the amount to reflect in your account.

  If you have any other concerns, please let us know. We are more than happy to assist you.

  Thank you.

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #US314118811714442771 ************ absolutely refuses to do refunds and you'll end up running around in circles with random Indian customer service people. My order was placed months ago and I never received my business cards. They got stuck in *****, and when I asked where they were, they sent me the wrong tracking information multiple times. They then proceeded to tell me it's my problem and that I need to contact the courier. The only items I did receive were such poor quality that I asked for a refund on the order. I have gone back and forth with them 5 or six times over the past few months JUST TRYING TO GET MY MONEY BACK. Each time I get a new random Indian person who tries to convince me that they'll handle it and fix it. I NEEDED THIS STUFF BY A SPECIFIC DATE AND IT PASSED WEEKS AGO. I WANT A REFUND AND TO SPEAK TO SOMEONE STATESIDE. ************ is atrocious, spend more and use Zazzle, at least their all based in *******. Banner Buzz outsources EVERYTHING to *****. BEWARE. DO NOT USE THEM AND STAY FAR AWAY. ABSOLUTE SCAMMERS.

  

  Business Response

  Date: 05/27/2024

  Hello ******,
  
  We are sorry for the negative experience you had with us.
  
  After reviewing the order details, it appears that you have not received the custom business cards and are dissatisfied with the quality and printing of the *************** Display.
  
  We always look forward to delivering a quality product on time and providing efficient service to every customer. This is very unfortunate that you have faced an issue.
  
  As you have shared your concern with us, we have initiated a refund request for custom business cards and 3 *************** Displays as per your requirements. Once approved, it will be processed within 2 business days. Depending on your bank, the amount may take up to 7 business days to reflect in your account.
  
  Moreover, we will surely consider your feedback to make the customer experience better. If you have any other concerns, then kindly let us know; we will be more than happy to assist you.
  
  Thank you.