Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a custom imprinted canopy for my son's business on September 25, 2023. I ordered the 10X10 canopy advertised on the website, but when it arrived, and we tried to put it on the 10X10 frame we had, it turned out to be 5 inches short on each side. When I contacted Banner Buzz and told them, they said they recommend we buy their frame to fit the canopy. I pointed out several times that was like me ordering a 26" tire for my car, and they sent a 24" tire, so I should buy a car to fit the tire???? They are either ignorant or oblivious. Nowhere on the website does it say the frame must be ordered with the canopy or it may not fit. I will not throw more money down the drain to a company that says it guarantees its work, then refuses to fix the problem.

  

  Business Response

  Date: 05/21/2024

  Hello ****, 
  
  We are sorry for the inconvenience caused to you. 
  
  The canopy topper has been shipped out according to our standard process. Each company has its own unique manufacturing standards, so it is not guaranteed that products from different manufacturers will fit well together.
  
  Upon reviewing your order details, we see that you initiated a chargeback through PayPal, which has been resolved in your favor. The order amount should have been credited to your account. Unfortunately, we cannot take any further action. For updates, you can certainly check with the PayPal. 
  
  If you have any other concerns, please feel free to contact us. 
  
  Thank You. 

  Customer Answer

  Date: 05/21/2024

  Thank you for the response, however, on March 19, 2024, Pay Pal re-charged me for the charge back, as you can see from the attachment - they said I would have to take this up with my credit card company but I have not had any luck with them either. I just don't understand how you can advertise a canopy that is 10X10 and then send something 5 inches shorter all around, and think this is good business? I would appreciate any assistance you can provide. I am also including a copy of their website information - please note there is no disclaimer stating if you buy a 10X10 canopy - IT MAY NOT FIT! Thank you. *********************

  

  Business Response

  Date: 05/22/2024

  Hello ****, 
  
  We are sorry to note your disappointment. 
  
  However, as mentioned, the chargeback has already been closed in your favor. As a result, we do not have any amount to refund for your order. PayPal must have been credited the amount to your account. For further updates and assistance, please contact PayPal. Attached are screenshots of the chargeback status for your reference.
  
  Moreover, we will surely consider your feedback to make the customer experience better. 
  
  Thank You. 

  Customer Answer

  Date: 05/22/2024

  On February 15, Pay Pal put a stop on the payment to Banner Buzz and they ceased billing me the ****** in question. On March 19 Pay Pal reinstated the charge, as they said this was a matter for my credit card **************** I am still paying for the Banner Buzz charge on my account. It was not a  chargeback, but a hold on the charge while they investigated. Once they determined it was a credit card item, they reinstated the charge. This fee is still on my account with PayPal.

  Thank you for your assistance.

  *********************

  

  Business Response

  Date: 05/23/2024

  Hello ****, 
  
  Thank you for your clarification and the additional details.
  
  Please be assured that we do not have any funds with us from your order since we lost the chargeback. 
  
  According to the "PayPal charge hold and re-charge" file you shared, the transaction on February 25th shows "-$423.79" and the transaction on March 19th shows "$423.79" without a minus sign. Considering that, it seems like amount has been credited to your account. 
  
  As previously mentioned, you can contact PayPal for further assistance. 
  
  Thank You. 

  Customer Answer

  Date: 05/23/2024

  Thank you, but your math is off AS USUAL.  Forgive the sarcasm, but this is laughable. The original charge was ****** in September. ****** was put on hold in February (making it a zero balance, BUT then it was recharged in March!!! so I still have a balance  of ******. Perhaps I need to draw a diagram.

  

  Business Response

  Date: 06/03/2024

  Hi ****,
  
  After reviewing your details, we understand that you are claiming that the amount has not been credited to your account. However, for further updates, we kindly request that you contact PayPal. We have already been charged a dispute fee of $15.00 and your order amount of $423.79 on May 6th. PayPal has withdrawn these funds for a chargeback settlement, which you can see in the attached PayPal settlement history. Unfortunately, we do not have any of your funds to refund, and we are unable to assist you further in this matter. Please be assured that we are not misleading you; all details have been verified on the PayPal portal.

  If you have any other concerns then kindly let us know, we will be more than happy to assist you. 

  Thank You. 

  
  

  Customer Answer

  Date: 06/03/2024

   
  Complaint: 21725425
  
  I am rejecting this response because: I already contacted PayPal and ************** and both institutions said that no such chargeback was issued to Banner Buzz. I also stated to Banner Buzz that this document does not prove that it was submitted by PayPal - their office logo is not present, no business address, no email return address. This could  easily have been created by anyone. According to Pay Pal, they determined in favor of Banner Buzz and the full amount was charge to me. I have reinstated my complaint with PayPal and **************.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/10/2024

  Hello ****,

  We empathize with your situation.

  Please be assured that the document submitted is directly from the PayPal portal. According to the previously shared document and screenshot, the case was closed in your favor, and the amount was debited from our account on May 6, 2024. We do not hold any funds on our end.

  Since you have faced an issue, we have contacted PayPal and had a word with ******. As we can see that a PayPal executive, ******, has contacted you and explained that you need to reach out to your financial institution for an update on the refund, as we are unable to assist you further with this matter.

  Thank You.

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21725425
  
  I am rejecting this response because: I contacted both PayPal and ************** and have been informed that no such withdrawal of funds from Banner Buzz was ever  made on May 6 or at any other time. According to **************, as of yesterday they were still investigating the matter and would inform me if and when a debit of funds from Banner Buzz would be refunded to me. Banner Buzz submitted tome a note showing the funds debited from their account, however, there was no letterhead or identifying information from Pay Pal or **************, which is why I questioned the validity immediately. I believe they are trying once again to defraud me. Thank you.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/02/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14, 2024 - I placed an online order for 500 business cards and 500 rack cards. The company took 5 days to provide the actual designs as requested (three separate times, they left things off of the proof that was on the original order). Once designs were approved, the company shipped my order in two parts. The business cards were received correctly designed on Friday, April 26. On Monday, April 29, I received a box of rack cards for a ************************ located in *********. I immediately called to alert the company. They requested a photo. I quickly complied. I was told they would re-ship my order. Imagine my surprise when I checked the online system that evening, and no "ticket" had been created. I created a ticket, attaching the same photos. On May 1, 2024, i received an email stating they understood the error and needed MORE PHOTOS (one of the box, and one of the label). I went in to attach the photos, but my ticket was closed. I opened another ticket and attached the 3 photos, and stated through the system I wished to have the order reshipped. On May 2, 2024 - I was emailed to say it would take at least 7 days to reproduce the order, and 5-7 additional days for shipping to the **. (Company is actually located in *****.) I was required to tell them if I wished them to proceed. I went online again, to find the ticket closed AGAIN. I then CALLED and was told that I must reply to the email. I replied YES, and requested to speak to a Supervisor. I was told **** (Supervisor) would contact me within an hour, he was too busy for a dissatisfied customer. This company deserves to lose their accreditation. ZERO urgency to correct THEIR shipping mistake and closing tickets before replacements had been mailed is INCOMPREHENSIBLE!!!!!

  

  Business Response

  Date: 05/03/2024

  Hello ****, 
  
  We are sorry for the negative experience you had with us. 
  
  Our aim is to deliver a fast and efficient service to every customer. However, upon checking the order details, we can certainly understand your concern, and this is not the ideal experience we want our customers to have at BannerBuzz.
  
  As we can see, one of our supervisors has called you back as per your request. Moreover, your feedback is important to us, we have forwarded it to the teams concerned to make the customer experience better.
  
  Rest assured, we've fast-tracked the process, and we're working to ship your product as quickly as possible. Your order is already in production, and we'll send you the tracking details once it leaves our facility.
  
  Thank You. 

  Customer Answer

  Date: 05/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/27/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/20/24 I placed a reorder of business cards I have gotten twice before. Knowing I needed them quickly, and that the files were on hand, I selected to not go through proofing. The original delivery date was April 3rd of 2024. Someone at Banner Buzz decided my files were not up to par, and sent a proof anyway. The proof wasn't any different than my files stored on my account. When they updated the delivery date to April 8th, I was upset and told them I would like expedited shipping comped, as I did not want a proof, I wanted them to be printed and sent quickly.I have been given the run around by more than five customer service reps. *** of which have tried to push my paying for upgraded shipping, until the chat rep said it was actually impossible to upgrade after payment, and that the cards were finished so a refund could not be issued. I was told that my order was "on hold" while we worked out a solution, why were the cards printed?At the end of talking with the chat rep, and finally getting him to upgrade my shipping (because they can absolutely do so) I was given a delivery date of 8-10 days from the 26th of March, around the originally promised delivery date.I late received an email that evening saying my order would still be arriving on April 8th, due to "unforseen delays". If my cards are fully finished, why would there be a delay? I requested a cancellation, when my order was supposedly "on hold" and hadn't entered production. They refused multiple times. I requested my shipping upgrade be comped then, so they'll arrive in time for my event and by the date I originally paid for. They refused every time I asked. I have also requested they cancel my order, and "reorder" it with expedited shipping since the cards are already there and no one has responded to this solution.I have emails and screenshots, I also have printed proof that these cards are up to standard based on the file already given, so the proofing process was completely avoidable.

  

  Business Response

  Date: 03/28/2024

  Hello, ****. We apologize for the inconvenience you have experienced with BannerBuzz. While we strive to provide the best possible service to all our customers, we recognize that mistakes can occur, and we are committed to learning from them.
  
  We understand that despite your re-order, a proof was sent, which subsequently pushed your delivery date, and you have been asked multiple times to expedite the order and pay for it. This error occurred because our agent inadvertently referenced your previous order details. We acknowledge that the delay is a result of our failure, and we take full responsibility for it.
  
  We want to assure you that we have already waived the excess charges and dispatched your order. We sincerely ask for your patience as we anticipate its arrival before the event date, and we hope it will meet your needs. In the event that you are unable to use the order for your event, we are committed to issuing a full refund.
  
  Additionally, we have responded to your email, aiming to gain a better understanding of your concerns and seeking a satisfactory resolution to this matter. We apologize once again for any inconvenience caused. 
  
  Thank you for your patience and understanding.
  
  Warm regards,
  BannerBuzz. 

  Customer Answer

  Date: 04/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The order did arrive by the initially paid for delivery date. Im just upset I had to fight so hard for my simple order.  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 22nd, I ordered a flag from BannerBuzz for $36.78. The next day I received an email from their support, saying I can't have the item shipped to an *******, and that I should provide a physical address. I am an active duty servicemember currently overseas, and cannot do that. I requested to cancel the order, and the worker said "Since your order is not in production, we can certainly cancel it". They did continue trying to get another address from me, but I kept denying, as I would like my refund. At this point I was already frustrated as they hadn't explained why the can't ship to an APO box. Another support member took over the conversation, and said, quote:" And we do understand that as it could not be delivered to APO, so you wish to cancel it; however, the order has already been printed and packed, so we regret to inform you that we don't have the option to proceed with cancellation. "Clearly someone lied here. He also explained that *****, who they ship through, will not ship to an APO. I at least got the explaination, but it doesn't eliminate the fact that someone lied, and now I can't get my refund. Its only 40 dollars, but the staff still lied about the status of the order, and is refusing to make-up for their shortcoming.

  

  Business Response

  Date: 03/26/2024

  Dear *******,
  
  We sincerely apologize for any inconvenience and frustration you experienced, especially as an active duty servicemember relying on timely and reliable delivery, particularly to APO addresses.
  
  Upon thorough review of the details surrounding your interaction with our customer support team, we acknowledge the miscommunication regarding the status of your order and the potential for cancellation. We regret any confusion this may have caused and take full responsibility for the inconsistency in the information provided.
  
  Understanding the challenges associated with shipping to APO addresses, particularly to military installations or deployed personnel, we recognize the need for alternative solutions to ensure the satisfaction of our valued customers in such situations. While our primary shipping partner, ****** does not extend delivery services to APO addresses due to logistical constraints, we are committed to finding viable alternatives to meet your needs.
  
  As a gesture of goodwill and to rectify the situation, we have initiated a full refund for your order, totaling $36.78. Please allow 5-7 business days for the refund to reflect in your account.
  
  Once again, we extend our sincerest apologies for any inconvenience caused. We truly value your service and appreciate your understanding as we work to improve our processes to better serve you and all our customers.
  
  If you have any further questions or concerns, please do not hesitate to write to us at ************************************
  
  Sincerely,
  BannerBuzz

• Initial Complaint

  Date:02/29/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my banner on February 22, 2024, at 7:28AM. I received an email notifying me that my order had been processed successfully exactly 1 hour later.Then at 8:40 AM, I received an email that my artwork was ready for approval and at 9:50 AM, I saw the email and approved the artwork, where I got another confirmation email.I paid an extra $35 to have Priority Overnight Shipping which would arrive *overnight* for the next day, Friday, Feb 23. This was the date given in the checkout and in my confirmation email.That same day, at 12:24 PM, I received an email that my shipping had been "downgraded" from Priority Overnight, to now come days later on Mon, Feb 26.When I emailed the company to ask why they could not fulfill my paid overnight shipping, and then to ask for a refund if they could not fulfill as promised, I was faced with excuses about the approval not going through in a timely manner (though it took less than a few hours to approve the design, and never did they notify that the overnight shipping was contingent upon an approval within any particular timeframe) and they also copy/pasted repeated robotic answers. There is no real customer service nor am I convinced I ever spoke to a real human.When I received my banner on Monday, it was made extremely poorly, a very thin flaky material that is not at all what I expected out of 13oz vinyl (used a different company previously and their 13oz vinyl was miles better). The coloring was also slightly off - the green looks fine but the cream is much closer to ***** white.So now my branded colors are not the colors that match the banner. When I emailed them about this, they said it is normal and the industry standard that colors do not always convert. Well, that is not what I approved or paid for. The proof they sent was identical in color to what I ordered, but not quite what I received.They have refused all requests for refund and have taken no ownership of the shipping or coloring issue.

  

  Business Response

  Date: 03/02/2024

  Hi ****, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this. As per the latest update, we have processed a full refund for the shipping charges via "pi_3OmbNbI30QckewvP0xMz9kAE-refund". It may take up to 7 business days to reflect in your account. Should you have any further issues, please feel free to contact us.

  Customer Answer

  Date: 03/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order and selected an expedited shipping option for delivery by January 10. I got an email today "confirming" my order for delivery January 17. I spoke with several employees and a manager who basically told me "too bad, your order won't arrive til the 17th." They are now claiming they don't know if they can cancel my order, even though the error is solely on their end. There was no offer made of a discount or an attempt to rectify the error.

  

  Business Response

  Date: 01/08/2024

  Hi *******, we apologize for your recent experience with Bannerbuzz. Please note that the delivery date is dependent on the artwork approval date as stated on our website. Since your order was placed with the proof request option, the delivery date was revised after the artwork was approved. Additionally, your order had already been moved to production when you contacted us, and we needed confirmation from the production team before canceling the order. At Bannerbuzz, we prioritize customer satisfaction. As such, we have canceled your order and initiated a full refund request. The refund will be processed within 2 business days and may take up to 7 business days to reflect in your account, depending on your bank.

• Initial Complaint

  Date:12/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a banner for a grand opening Chick-fil-a event.* Nov 21st ordered a banner and paid extra for Priority shipping to be here on Nov 27th * Order confirmation and shipping notification saying that it will arrive Nov 27th *Order doesn't arrive Nov 27th I reach out through their chat function as guided to - no response-No info on where the package is or when it will arrive or that it is delayed *Reach out Nov 28th through chat function at 9am and 1pm - No response * I file a complaint that my order hasn't been there and need it ASAP for this one time event *First response from banner buzz was sent on Nov 29th- They said that should have never happened - Let me know that it will arrive Nov 29th 8PM *Nov 29th- Tracking now says it will arrive on the 30th before noon * This is too late so I first request a refund on Nov 30th at 4:09am *They tell me to please wait for the order to arrive- then to request a refund *I tell them no and I didn't receive the banner in time for this one time event- to please give me a a full refund * No response from them until the package was delivered on 11/30 at 11:28am. 'We are pleased to offer you a 25% refund on the shipping cost as a gesture of our appreciation'*Not only did this not arrive on time with the extra money I paid for the product, I also requested a full refund before the product showed up at my door. It is shady to ask me to wait to request a refund until the product arrived after I had asked for the full refund. To offer a 25% refund just on the shipping for a product that DIDNT ARRIVE ON TIME and I PAID EXTRA FOR IT TO BE HERE ON TIME. Is absolutely UNACCEPTABLE. The items are sitting in the original packaging untouched because I couldn't use it for the one time event because it arrived late. I am requesting a FULL refund. Happy to mail these unopened boxes back

  

  Business Response

  Date: 12/17/2023

  Hi *******, we hope this message finds you, although we regret that it comes under less than ideal circumstances. We want to extend our sincere apologies for the recent issues you faced with our customer support and the delay in the delivery of your order.
  
  We understand the importance of timely and efficient service, and we deeply regret any inconvenience caused by the delays and the quality of support you experienced. Your experience does not meet the standards we strive to uphold, and for that, we take full responsibility.
  
  To make amends for the frustration and inconvenience you've endured, we would like to offer you a full refund for your order. This is a gesture of our commitment to ensuring that our customers receive the quality service and timely deliveries they deserve.
  
  Please be assured that we are taking immediate steps to address the issues in our customer support and delivery processes. We are conducting a thorough review to identify areas for improvement and prevent similar occurrences in the future. We have submitted a refund request on your behalf. Once approved will be processed within 2 business days. Depending on your bank, the amount may take up to 7 business days to reflect in your account.
  
  Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust in the future.

  Customer Answer

  Date: 12/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This response below is satisfactory to me

  *From the Business on Sunday, December 17, 2023

  To make amends for the frustration and inconvenience you've endured, we would like to offer you a full refund for your order. This is a gesture of our commitment to ensuring that our customers receive the quality service and timely deliveries they deserve.
  
  Please be assured that we are taking immediate steps to address the issues in our customer support and delivery processes. We are conducting a thorough review to identify areas for improvement and prevent similar occurrences in the future. We have submitted a refund request on your behalf. Once approved will be processed within 2 business days. Depending on your bank, the amount may take up to 7 business days to reflect in your account.*
  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dress shirt with custom embroidering. I purchased size XL. Upon receiving the shirt, it did not fit like any standard XL shirt available in *****************. I contacted them for a refund since a replacement would not come in time. I sent them a photo of me with the shirt on. I couldn't even button it up. The label on the shirt says "42" instead of XL. I have since verified with several sources that a 42 is not equivalent to a US XL. I suspect they are using ****** sizing since the item was sent directly from *****. They asked me to send video evidence that shows measurements of the shirt with me wearing it. I have refused since I have already offered photographic evidence, and arguably, a video is a breach of my privacy. No other legitimate business would ask for this. I have also offered to send the product back. However, they are refusing to do anything unless I send them a video, which is unacceptable.

  

  Business Response

  Date: 12/11/2023

  Hi ****, 
  
  We are sorry for the negative experience you had with us. 
  
  We strive to ensure that the product delivered matches the order details provided. To address your concern, we have included a size chart on the product page to assist customers in making informed size selections. Please refer to the product link below.
  
  ****************************************************************
  
  After reviewing the information, it appears that our team requested a video solely measuring the received shirt, without it being worn. We offer resolutions for any errors on our part, but we have found no errors in this case. Additionally, we do not accept returns as we specialize in custom products.
  
  However, we prioritize your satisfaction and have initiated a refund request for your order as a one-time exception. The refund will be processed within 2 business days upon approval. Please note that it may take up to 7 business days for the refunded amount to reflect in your account, depending on your bank.
  
  Thank You. 

  Customer Answer

  Date: 12/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as the refund is properly processed.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an order through banner buzz and I received a message that one of my photos was low resolution and would need to be recreated. It asked me to view the proof and accept prior to creation. However, every time that I clicked in on the email to ******** said password link expired and would not let me view or do anything. Twice I contacted customer service through chat and requested refund. No response. I keep getting emails to approve the proof with no ability to do so. I just want my money back.

  

  Business Response

  Date: 12/10/2023

  We apologize for any inconvenience caused and acknowledge receipt of your BBB complaint regarding the refund of your order. We are pleased to inform you that we have proceeded with the refund as requested and it will be credit back to your account within 4 - 5 Business days. 

  Furthermore, we have taken note of your feedback regarding the user-friendliness of our customer account page and have shared it with our team to improve our services in the future. Kindly reach out to our sales team if you have any questions or concerns. 

  Customer Answer

  Date: 12/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company went out of their way to fully resolve this issue. This is a very trustworthy and reliable company, in my opinion. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am facing an issue with the quality of the decals that I have received from the company. I ordered a Clear Front Adhesive Decal from them on September 6th, 2023 as a test. The test arrived on time and I was very satisfied with it. The material was elastic and easy to handle, and I was able to install it on my window without any wrinkles. Based on the positive results of the test, I decided to order nine more Front adhesive Decals on October 4th, 2023.However, when I received the nine decals, I noticed a clear difference in quality compared to the first one I received. Even though they came in the same roll, they were printed on a different, rigid, and non-elastic material. As a result, it was very difficult to install them. They left a lot of marks on the stickers, almost breaking them, and they came with wrinkles. Managing the material during the installation process was a challenging task.In conclusion, I believe that the material used for the nine decals is inferior to the first one I received, as it caused many issues during installation.I have reached out to the customer support team multiple times to try and resolve the issue. Despite sending them multiple photos and videos as requested, they have insisted that the problem is with the installation process rather than the material. Even though I have proof that the material used for the nine Front Adhesive Decals is of very poor quality and that the first decal was of much higher quality and easy to install, the company has refused to refund the incorrect prints.As a customer, I have the right to receive a product of high quality, and I should not settle for anything less. It is disappointing that the customer support team was unable to provide me with a satisfactory resolution, even with the evidence I have provided to support my claim.

  

  Business Response

  Date: 12/02/2023

  Hi ******, we trust this finds you well. We are writing to address the concerns you've raised regarding the creases in the material of your recent order. We sincerely apologize for any inconvenience this may have caused.
  
  Upon careful examination of your case, it has come to our attention that the issue you are facing may be related to the installation process. We understand how crucial it is for our products to meet your expectations, and we want to ensure that any concerns are addressed promptly.
  
  The creases you've noticed can often be easily resolved during installation with the help of a squeegee. This simple tool can help smooth out any imperfections and ensure a more seamless appearance. We recommend using gentle pressure and a steady hand to achieve the best results.
  
  Furthermore, we would like to clarify that there has been no material change since your last order. The quality and composition of our materials remain consistent to provide you with the high standards you expect from our products.
  
  To assist you further and ensure your complete satisfaction, we are more than happy to offer a 30% discount if you wish to reorder. If you require further assistance or have additional questions, please do not hesitate to reach out to us. We appreciate your understanding and patience as we work to resolve this matter to your satisfaction.
  
  Thank you for choosing our products, and we look forward to the opportunity to serve you better in the future.

  Customer Answer

  Date: 12/03/2023

   
  Complaint: 20935268
  
  I am rejecting this response because:

  I cannot accept the response from the company because they are accusing me of incorrectly following the installation process. However, this is not the case. I have installed similar stickers before, and the first test window decal was installed perfectly fine using the squeegee they provided. I even removed it and reinstalled it without any issues. However, the experience with the next nine window decals they sent in the second batch was the complete opposite. I followed the same installation process and used the same squeegee, but the material was of such poor quality that it kept breaking, wrinkling, and was unmanageable. I tried to remove the decals, but they broke into pieces and it was impossible to take them off the window. It is clear that the company is not taking responsibility for the poor quality of the material they used in the second batch of prints. Instead, they are falsely accusing me of not knowing how to install them.

  
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  Business Response

  Date: 12/06/2023

  We apologize for any inconvenience caused. As a business that specializes in customization, we understand the expectations of our customers. We recognize that you recently made a purchase of decals with us in September and placed another order in early October. Given the high demand for our decals, it is unlikely that the material would have changed within such a short time frame. As such, we have checked with our production team and inventory, but unfortunately, we were unable to find any issues. Therefore, we suspect that the problem may be related to the installation process.

  We understand the frustration this may have caused you, and we are committed to ensuring customer satisfaction. After consulting with management, we have decided to offer you a full store credit for the value of your order. This credit can be used towards your next purchase with us. Please confirm if this is acceptable to you, so that we may promptly process a credit.

  Customer Answer

  Date: 12/08/2023

   
  Complaint: 20935268
  

  I am rejecting your response because I have no guarantee that the material you will use for the nine decals I need to print will be of good quality. The decals you sent me in October were of poor quality and difficult to handle, making it impossible for me to install them properly. The first decal you sent me in September was easy to handle, and I was able to install it and remove it without any damage. However, the nine decals you printed in October were of a completely different quality, and I had a hard time installing them correctly and could not be removed without breaking. I have sent you enough videos and pictures to show you the difference between the first decal and the recent ones. I believe it is unprofessional of you to deny that there was a change in the quality of the material or the printer used. The quality of the material is crucial for proper installation and removal of the decals. Please explain how this happened.  Therefore, I request a refund for the nine decals that were of poor quality and made with substandard material. Please let me know how we can proceed with this issue.

  
  
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