Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because the company has failed to provide any resolution to the problem after 7 phone calls and several emails. On Nov 9 2022 -- I ordered (order # US28078899166724277) a new backdrop from BannerBuzz to go onto my previous order to update my company signage despite it being the same company with the same dimensions. The new backdrop did not fit the previous hardware placed on October 23, 2019 Order #US196299961571855893. I need this to be resolved with you sending the correct fitting backdrop. Or correct hardware. As it was the exact same sku and description. SKU: BBSPCB01-G Yet the previous 2019 hardware and cloth were not 10ft by 8ft (it was close to 9.5 ft by 7ft) and it had a different shaped corners than 2022 Page Type : Upload Your Artwork Order Size (W X H): 10 Ft x 8 Ft (FT) | $409.20 I have recorded a video showing the problem and submitted to the company: ********************************************************************

  

  Business Response

  Date: 01/17/2023

  Hi *******, we regret the inconvenience caused. We have reviewed all the details to confirm that we didn't overlook anything. We looked into your previous order and were unable to locate any information regarding the order being dispatched. According to our records, the order was not dispatched because we were waiting for payment. We reviewed the video and confirmed with our product experts that the hardware and graphics exhibited are not from the same manufacturer. Because our graphic is manufactured using a set template, the manufacturing style or size will not alter. Please share the following information with us so that we can investigate and resolve this as soon as possible.
  1) A full-size image of the hardware.
  2) A full-size image of the old graphic onto the hardware.
  3) A clear image showing both graphics (old and new) in natural light.

  We also shared the image of the Graphic installed onto the hardware that was taken prior to packing the order. Please find the attached.

• Initial Complaint

  Date:10/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original order July 10th 2022. August 10th, 2022 received order and contacted company because the order was wrong.August 25 2022 Bannerbuzz said they refunded me. As of Oct 31 2022 still have not received refund.

  

  Business Response

  Date: 11/01/2022

  The concerned department did initiate a refund request as the error was identified on our end. Due to a technical issue, it didn't go through, and the amount was not transferred. As per the latest update, a refund of $24.64 USD has been processed via Transaction ID: *****************. We hope that the issue is now resolved.

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 10th, we received our order from banner buzz of vehicle decals. Because our vehicle was not yet ready, we opened the package two weeks later. At that time, we realized that the manufacturer has messed up our order, and our clear vinyl decal with our logo was actually a gray background , and would look very odd indeed on our white commercial vehicle. We emailed on September 26th to ask for a replacement and our correct order. From September 26th until October 13th customer service at ********************** asked us for no less than 4 pictures proving the manufacturing error. Finally after all this this, they admitted that there was in fact an error, but because we did not let them know within 7 days of receiving our order, they would not make it right with refund or replacement. Even though their website does not include a 7 day limit anywhere and no limit at all under the manufacturing error part of their return policy. What a frustrating, incoherent and unethical way to do business.

  

  Business Response

  Date: 10/20/2022

  *********, we sincerely regret any inconvenience. Your order does, in fact, contain an error. Our representative may have declined your request for a refund or replacement due to the missed deadline for reporting errors. However, there is always the possibility of an exception. We are ready to reship the correct product to you. We genuinely hope you are pleased with your purchase. Thank you. 
  
  
  

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for 4 banners two came without a hem

  

  Business Response

  Date: 10/12/2022

  Hello, ******. We apologize for the inconvenience. We were able to determine that there were no hems included in your initial order after conducting a thorough investigation and using the images you included in your email complaint. As per your request, we have initiated a refund request for your first order. The refund may take up to two business days to be processed and up to seven business days to show ** in your bank account.

• Initial Complaint

  Date:09/21/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a hanging banner in May for a show, and didn't put it together until now (September). The cover of the banner was constructed without openings for the hanging hardware. Because this is a very stretchy material I am afraid to cut the fabric myself, and for over $700 I don't feel as though I should have to.I contacted Banner Buzz repeatedly, only to be repeatedly asked for photos and video. When they finally admitted that they had sent a defective item, their solution was to offer me 15% off my next order. This is my third item ordered from Banner Buzz. I will not ever order from them again after this, so do not need a pittance off of my next order.When you call the number in "Georgia" you reach a call center in *****. After all of the back and forth, they have stopped answering me.

  

  Business Response

  Date: 09/26/2022

  Hello, *****. We are sorry to hear that you are dissatisfied with the services provided by BannerBuzz. The fact that the holes weren't provided was a mistake, and you have been asked to do them as a first step in fixing the problem, is something we really admit. We are sorry that you felt the resolution was inadequate and that there was no further interaction. We have reverted your email complaint, honoring your request for a new banner reship, and it will be delivered shortly. We really hope that the problem has been resolved satisfactorily.

  On a different note, since there is no one available to answer your call in Georgia, the call would have been routed to ******** facility. If you have any difficulties, please do not hesitate to seek the help of a supervisor.

  Customer Answer

  Date: 09/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, IF I receive the new cover by the time I need it for the trade show.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've ordered double sided banners from this company on 7/20/22. The banners were printed on the wrong side, additionally, the size of the banners were inaccurate. I've reached out to the company, they told me to send them a picture, which we did. They continue to procrastinate and ask for additional information, to prevent having to reprint. I've sent them what was needed in this case and they refused. They then put fault on me because I told them that it should've been mirror printed on both sides. They printed the other side the total opposite. The website does not give you the option to choose the side, so customers are supposed to just assume. Please be aware that when you order from this company, the size that you specify will be much much smaller. They do not print accurately They do not follow instructions They do not ship your order within the designated time period as their website states.I now have to spend more money with another vendor to get these banners in time and done the correct way. I've lost about $300.00 with this vendor.

  

  Business Response

  Date: 08/31/2022

  Hi *******, We are sorry to note your disappointment with the product and its finishing. While our team follows a stringent benchmark for quality, at times such errors go unnoticed due to anthropogenic reasons; hence we apologize for the inconvenience. As per the last communication with our team, we have issued the replacement for your order and committed the delivery by 1st September. The order will be deliver to you by that date as promised.  

• Initial Complaint

  Date:08/19/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ID: ******************** On August 3rd, 2022, I placed an order with Banner Buzz for a custom table cloth, tabletop banner, and hardware totaling $374.18. I paid $59.01 of that to have the merchandise shipped via ***** because time was of the essence. I had a book signing event for my new children's book the weekend of August 27th.When my order was initially placed, the artwork's resolution was shown as poor. So, I, in turn, had the designer send over the ai file to satisfy this request. This was done on August 10th. During that conversation, the sales representative mentioned that he would make an adjustment to the coloring process in order to speed up the process. My response is that the finished product needs to be navy blue & look identical to the proof. He stated that it would. So, I said, that's fine. I went on to explain that navy blue is a color from my brand and can't be comprised. Fast forward to 8/16th when I received my merchandise. When I opened the package, I immediately noticed that the color wasn't the color that was reflected in the proof that was sent to me by Banner Buzz. In fact, it looked more purple than navy blue which wasn't one of the colors from my brand. The image on the front got lost in the background color. So it blended completely into the background making it appear to be one continuous piece of fabric. That wasn't what I expected nor wanted. Not to mention, the fabric was much thinner and flimsier than what was shown on their website. Upon seeing this, Banner Buzz was notified via phone & in writing. Pictures were provided to substantiate my claims. Banner **** responded on 8/18 stating that they weren't going to refund/replace the items. Upon hearing this, I responded by further explaining my stance on everything. I concluded by stating my discontentment with their decision and said if I'm going to pay $400 for anything, I deserve to be happy with the finished product which is why I'm submitting this complaint.

  

  Business Response

  Date: 08/24/2022

  Hi ********, We are sorry to note your disappointment with the order you have placed with us, and please accept our apologies for any difficulties you faced while communicating with our support team. Though we make great efforts to deliver high-quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team. As there was a color variation and reship timeline missed, we have submitted the full refund for your order and it will be credited back to your account shortly. 

  Customer Answer

  Date: 09/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************