Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BannerBuzz is aware that I am ordering as tax exempt. The last two orders, however, they haven't refunded the tax (although they should have never charged it in the first place). I have submitted a tax exempt for several times and have yet to hear back from them. The University I work for will not accept payment with tax, so it is coming out of my paycheck.

  

  Business Response

  Date: 07/07/2023

  Hi *****, We want to express our sincere apologies for the inconvenience you have experienced. We would like to inform you that we are currently facing technical difficulties and are working diligently to resolve them as quickly as we can. The tax refund for your initial two orders has been successfully processed. However, due to technical issues, the tax exemption was not updated, and you were mistakenly charged for the last two orders. We are promptly issuing refunds for those charges. We deeply regret any inconvenience caused by the lack of support from our customer service team or delays in email responses. We are currently receiving a high volume of inquiries, which has impacted our ability to address your issue promptly. Once again, we apologize for any inconvenience caused and appreciate your understanding and patience.
  

• Initial Complaint

  Date:07/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 7/1/23 Order # US293988451688217797 Amount paid $90.46 Product: Banner 6' x 4'Result: no product received I received an email notice stating the image provided was blurry & advised to not print. I resubmitted a new file attempting to correct issue. In the interim, I was unable to reach a person to discuss and provide further instructions on how to correct. The **************** number actually hangs up on you when you call. In turn, I found another company to print and had no such problem with the upload provided. In turn, I had to write to date 5 times, I would like to CANCEL my order and still not in receipt of confirmation of cancellation or the honoring of their cancellation / refund policy. POOR CUSTOMER SERVICE. DO NOT USE FOR PRINTING SERVICES no matter the price comparison.

  

  Business Response

  Date: 07/06/2023

  Hi, ********. We apologize for the inconvenience you experienced with BannerBuzz. We truly regret that your attempt to reach out over the phone and request the cancellation of your order did not take place. We acknowledge that the surge in call volume may have hindered our ability to answer your phone promptly. We understand the importance of providing prompt assistance, especially for orders with overnight delivery. We take your feedback seriously and have forwarded it to the team for improvement. According to the most recent update, the order has been canceled and a refund has already been initiated. It may take 2 days to process and 5-7 business days to reflect in your bank account. Thank you for your understanding.
  

• Initial Complaint

  Date:06/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for $389.00 that was supposed to be delivered on 5/29/23. I never received it and trying to contact someone is impossible. I've tried calling several times, Sent emails, tried their online chat to no avail. All I'd like is a refund for an order I never received! Order # is US290146261683695652

  

  Business Response

  Date: 06/07/2023

  Hi ****, we would like to sincerely apologize for the delay in delivering your order. We understand the frustration and inconvenience this has caused you, and we deeply regret the situation. At Bannerbuzz, we strive to provide a smooth and timely shopping experience, and we are genuinely sorry for falling short of your expectations. Please be assured that we take this matter seriously, and we are actively working to resolve the issue and prevent similar occurrences in the future.

  We understand that you have tried to contact us multiple times through various channels without success. This is not the level of customer service we aim to provide, and we apologize for the difficulty you've faced in reaching us. We are actively reviewing our communication systems and processes to ensure that customers can reach us easily and receive prompt assistance.

  We are committed to resolving this matter to your satisfaction. Our support team has offered a 15% discount on your order and is awaiting your approval for delivery by the 15th. Once the confirmation is received, we'll apply the discount and ship the order at the earliest. Once again, we deeply apologize for the inconvenience caused by the delay in delivering your order. We value your business and appreciate your patience and understanding. We are fully dedicated to rectifying the situation and providing you with a positive resolution.

  Thank you for bringing this matter to our attention. We look forward to resolving this issue promptly.

• Initial Complaint

  Date:05/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 10 x 10 ft. canopy tent from BannerBuzz. Around April !3, 2023. I did not desire any logo or custom printing. I did purchase 4 sandbags as an accessory. The package arrived the first week of May. I opened the tent on May 20th to set up for Farmers Market. There was no canopy. just the frame and 4 sandbags. Monday I called BannerBuss to request that ********* be sent I was told I had only purchased the frame and sandbags for $215 and that I would have to pay an additional $575 for the tent canopy. The have set up the ordering process in such na way that they call the canopy top the "graphic" and any logo or printing "art work". Therefore if you do not want a logo or custom printing you select "no graphic" which means to them "no canopy". I found one for $159.00 Horrible misrepresentation of the truth that I consider bordering on Fraud. Why would I pay almost $800 dollars for a tent Canopy I could purchase for $159.00 elsewhere. Beware of this company.

  

  Business Response

  Date: 05/24/2023

  Hi *****, we are sorry for the negative experience you had with us. As we are in a custom business, every customer has their own requirements. Considering the same, we have provided separate options to select the hardware and graphic. Also, while adding only hardware into the cart, the website will show the pop-up called "Seems you have missed adding Essential Graphic!" and on the cart page, it will only show the added item by the name of "Custom Canopy Tents 10 x 10 - Hardware" so the customer can get an idea about the same. However, as you have faced an issue, we have contacted you via email. We request that you kindly check and revert back to us so we can provide you the best possible resolution that you are looking for.

  Customer Answer

  Date: 05/24/2023

  I have decided to not waste additional time with this matter. I do not wish to pay for shipping this useless frame without a canopy back to this company. Its really a shame they are allowed to do business this deceptively with no accountability. In that there are many complaints, not just on the BBB site, but elsewhere. I am attaching my response to the I will not be paying to return the Tent Canopy Frame. I have already found the same style frame and canopy for less than your frame. Your ordering practice is very deceptive and I see that there are many customers that have lodged complaints against your company with the BBB and other sites as well. Your practice is like someone with a Shirt printing business and offering Graphic. If I select my size and color and style but choose not to customize it and select no graphic I would essentially then get no shirt. What a Horrible way to do business. I guess if you were honest and transparent you would ************** the canopy tent for $790 but then NO ONE would buy it would that. 
  **************************. Thanks for your time. 

  Response:

  I will not be paying to return the Tent Canopy Frame. I have already found the same style frame and canopy for less than your frame. Your ordering practice is very deceptive and I see that there are many customers that have lodged complaints against your company with the BBB and other sites as well. Your practice is like someone with a Shirt printing business and offering Graphic. If I select my size and color and style but choose not to customize it and select no graphic I would essentially then get no shirt. What a Horrible way to do business. I guess if you were honest and transparent you would ************** the canopy tent for $790 but then NO ONE would buy it would they. 
  **************************

  

  Business Response

  Date: 05/25/2023

  Hi *****, we are sorry to note your disappointment. We can understand that you do not want to pay the shipping charges to return the package. For that, we can share the shipping label. You can let ** know the date when someone is available to hand over the canopy hardware package so we can generate the label accordingly. Once we receive the hardware package, we will initiate the refund of the canopy hardware product cost. We have also shared a separate email for the same. 

• Initial Complaint

  Date:05/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed at order on 5/9. I was told a proof would be available in 24 hours. I never received a proof, even after reaching out over 20 times. When I spoke with a customer service rep via chat, I was assured I'd receive the proofs in 3-4 hours. It never happened. I reached back out at the end of day, and was again assured I'd receive proofs in an additional 2-4 hours. A full day later (a total of 10 days, and NOTHING). With not receiving the proofs, I cannot approve a product and clearly cannot receive a product in the promised time frame. The company doesn't answer the phone, they continuously cut off communication via the chat service, and send general email replies that do not correlate with the topic at all. I fear this site is bogus and besides getting my money back, I really do not want anyone else experiencing the nightmare that I have. It's been WELL OVER 20 hours of waiting on phone lines before being cut off, emailing, and attempting to connect via chat, in attempts to track down a proof for a project. Order #US29006478163640601

  

  Business Response

  Date: 05/19/2023

  Hi *******, we truly regret any trouble this has caused. Our top focus is to provide timely and efficient service as well as reliable items. We clearly realize the significance of delivering polite service and timely support to our consumers. We were unable to respond to your calls swiftly due to unanticipated circumstances and an unusually high volume. Please be assured that we are working on this and will remedy the issue as soon as possible.
  
  As per the latest update, our team has sent the proof to your email. Kindly check and let ** know how you wish to proceed further. Once the artwork is approved, we'll share the updated delivery date with you. 

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 600 business cards from the company. I only recived 500. I contact the company letting them know this. They first asked for pictures I sent several pictures. the issue was still not resolved the asked for a video I sent the video. issue still not resolved. I contact the company more than 12 times. When askeding to escalate the call I was declined. I have also been hung up on. Told I would get call back from manager and there has been no call back I have been placed on long holds and issue is still not resolved. these people will steal money from people. I would not recommend buying anything from this company. I placed a second order I was told the order was coming one day i even paid extra to have it delivered the rep told me he wasn't their issue they shipped the order on time. But the would pay for shipping. To correct some of these issue i had to pay out more money to another company to get what i needed when i needed. This is not a good company to do business with. I will most definitely spread the word through social media about this.

  

  Business Response

  Date: 05/19/2023

  We have reviewed all the details and can confirm that an adequate quantity was shipped from our end. The customer placed 2 orders ******************** and ********************. The customer claimed 100 QTY of business cards to be missing, hence, we requested additional detail in order to validate the issue. Upon receipt of those details, we did inform the customer that we are unable to find any error on our end, but as we believe in Customer Satisfaction, we will be reshipping the missing quantities. The customer contacted ** back stating the non-receipt of the email confirming the replacement. 
  
  Further, we offered a shipping refund to the customer for the order delay, along with that a refund of $10 for the missing quantity. Regrettably, we are unable to find any error on our end.

  Customer Answer

  Date: 05/22/2023

   
  Complaint: 20061576
  
  I am rejecting this response because: I want a director or the *** of your company to call me. All the information requested. if there was more information need it should have been requested. There was issues with both of my orders. A ***** credit and you telling me it a good will credit. Not resolving my issue i want a Director or *** of your company to call me i can be reached at ************. I have been hung up on several time. Told i was going to get a call back several times. Have you gotten the issue right the first time there and you sent the amount i purchased. Then its would not have been an issue. I has take us over a month to get to this point and its still not corrected. I had to pay extra to correct your wrong and you are still not owning up to the the issue.  I want a call from a top manager.  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/30/2023

  Hi ******, please accept sincere apologies for the inconvenience this has caused you. We have reviewed all the details to confirm that we did not overlook anything that might support a more favorable resolution. We have checked on both the orders and below are our findings.
  
  Order: US287275241680633697, Amount: 51.97
  
  It was missing 100 quantities of business cards for which our team did offer a replacement. Unfortunately, it was denied from your end. Also, the supervisor offered a $10 refund for the same.
  
  Order: US288975221682443542, Amount: 26.46
  
  It was delayed by 3 days due to shipping carrier issues. Our team did offer a full shipping refund worth $10 as a token of apology.
  
  Conclusion: Total Paid Amount for both orders is $78.43. The best that we can offer is a flat $25 refund which is more than 30% of the paid amount. Kindly let ** know so we can initiate the request.

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid priority price for my banner to arrive for an event that will be occurring. ***** was chosen to deliver my banner. It has been two weeks and two days before my event and my banner has yet to be delivered. I called bannerbuzz the week of said delivery, April 25th and didnt get a response back until May 4th. I received contact from ************************* who provided a ***** receipt that showed my package was delivered in the city. There was no address to confirm my package arrival and there is no package in my possession. This is my very first time ordering from this company and Im regretting it BIG TIME! This is my first event as a business owner and I dont have what I need and the company is unwilling to provide reasonable accommodations. I asked that they overnight or next day air ship my banner which would have shown the slightest bit of urgency to rectify the situation and that request was denied. I asked for a refund for shipping costs and still deliver my banner because clearly it didnt get here next day like I paid for and Im being told that I now have to wait longer so a product I paid for hasnt arrived, the company is holding my funds without a sense of urgency to accommodate the customer.

  

  Business Response

  Date: 05/06/2023

  Hi ******, we are sorry for the inconvenience caused to you. As per our conversation in email, we have initiated a refund request of your order. It will be credited to your account shortly. 

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 50 Pole Banners to honor veterans in our town. The purchase was in October of 2022. They were hung in December 2022. Over the next 2 months 14 of the banners were completely destroyed and many others were damaged. I ordered replacements thinking maybe it was just a bad batch. The company responded that they would not ***** any reimbursement. Realizing the others may not last and I would be stuck with the same problem, I sought to return my orders placed in January and February that were not even opened. They are delaying and giving me no resolution. They website and their staff clearly said the banners would last and were for outside. I would like to return all banners and receive a refund, so I can honor our veterans with another company.

  

  Business Response

  Date: 04/20/2023

  Hello, ********. We apologize for the inconvenience caused. Our products come with a 120-day quality quarantine. If the product fails, breaks, or has ink issues, we promptly replace it within this time. The warranty starts from the date the order is delivered. Our team might have simply denied your request since the product is out of warranty. 
  
  We understand that you might not have had the opportunity to use them until December 2022, and the banners were left packed for almost two months. We must say that if you have not opened the package in a month or two, there are higher chances that its storage in an environment with fluctuating temperatures or high humidity could potentially cause the material to degrade, resulting in a lower-quality product. 
  
  We would like to draw your attention to the fact that the banners you purchased in January and February remain unopened. We suggest that you open and use them, as keeping them stored for a prolonged period may cause damage over time.
  
  The warranty covers any damage sustained by the product during its warranty period while in use. However, we do not accept returns for any of our products, as we operate in the custom printing industry and print banners and other items based on the customer's specific requirements.
  
  These pole banners usually last between six months to a year, but because they were remained packed for almost two months, their lifespan has been reduced. Additionally, extreme weather conditions like high winds or heat can also decrease their longevity. Regrettably, these damages fall outside the 120-day warranty, leaving us powerless to aid you. Rest assured; our records indicate that our team has done everything within our power to provide you with the optimal solution.

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with banner buzz to print us 2 feather flags and an order of business cards for our business that just opened. I was suppose to get my order a month ago but didnt get it till 3 weeks later. When I did receive it I only got the flags and not the business cards. When I can bannerbuz they tell Me that the cards were sent back due to an incorrect address. What doesn't make any sense is that i receive half of the order, so how was the address incorrect? When i try to soeak to someone in customer service they say that they will resend it to me. I was supposed to get an updated tracking number. After a week of no update i called again and was met with the same thing. That they will resend it and that they will call back in an hour or so with more info. Another week passess and nothing no update. *** tried getting a refund and they tell me they cant refund me that they will call me when they have an update. I have called twice this week and asked for a supervisor or manager and they tell me their isnt one available. I just want my business cards im running a business with no cards. Please.help me reach somone that can give me some answers.

  

  Business Response

  Date: 03/09/2023

  Hi *****, we regret the inconvenience caused. Upon reviewing the order details, we found that it was two different shipments and was returned back to our ******* facility due to an incorrect address. Further, as mentioned, the business cards were shipped again to your address in ***********, *************. We request you to check ***************************************************************************************** for further information. The tracking page shows the package delivered to your location with the reference image. We doubt there might be a possibility of the package being stolen. Unfortunately, we are unable to find any error on our end as the product was reshipped to your address.

• Initial Complaint

  Date:01/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a flag with bannerbuzz. I sent the pic in. I received a cropped photo with no white areas that they wanted me to approve, which I did. Today I received flag with 66% of the flag is just a white flag. They are now saying I approved this flag, which I did not. This looks like some c*** that someone out of their garage would make who is just getting started. Why wouldnt I just get a smaller flag if most of it wasnt going to contain the image I sent in? I could have just paid for a smaller flag if it was just going to be blank

  

  Business Response

  Date: 02/03/2023

  Hello ******. We are sorry for any inconvenience and misunderstandings that *** have arisen. We would like to clarify that the size of the order was specified as landscape, but the artwork you submitted was in portrait orientation, which did not match the canvas size. Our designer has taken note of the low resolution of the artwork and the fact that there will be empty space on the sides as the artwork doesn't fit the product's dimensions. It appears that you *** have only viewed the first photo, which was a cropped version of the print file. There are actually three additional photos included, which you can view by logging into your account and checking the proof files.
  
  It appears that there *** have been an oversight on your part regarding the additional photos and comments provided by our designer. Upon viewing the first proof, it is possible that you assumed it was the final product and authorized its production. However, please be advised that the item delivered was in accordance with the approval recorded in our records. As a result, we regret to inform you that we are unable to accommodate your request for a replacement or refund.

  Customer Answer

  Date: 02/07/2023

   
  Complaint: 18961947
  
  I am rejecting this response because:

  This is not what I agreed to at ANY point. If you could not complete the order it should have been refused. Instead Bannerbuzz CHOSE to give me 1/3 of the flag I asked for. 1/3 of the ink I purchased. This is theft.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 02/10/2023

  Hi ******, 

  We extend our sincerest apologies for any inconvenience and confusion that *** have arisen. According to our records and the supporting documentation that is attached, the artwork's blank space was explicitly explained and shown in the proofs that were given. However, we understand that it can be challenging to spot such details during the proofing stage, and we kindly remind you to thoroughly review all proofs prior to approving any orders.

  In light of this situation, we are eager to rectify the situation and offer a replacement flag at a 40% discounted rate, which is the best solution we can provide in this instance. Please note that we take full responsibility for our actions, yet there was no error on our end. Furthermore, we have responded to your email complaint on February 8th and are awaiting your response to resolve this matter to your satisfaction.
  
  Thank you for your understanding.