Reviews

Review Details

• Review fromErin B

  Date: 06/19/2023

  1 star

  Erin B

  Date: 06/19/2023

  Horrible customer service and product. It is impossible to speak to a person. Chat is unhelpful. Ordered a banner with a logo and they actually changed the design and added kiddish looking art work and removed parts of logo. Cant speak to a human and have to wait 1-3 days for a response via email from a chat. The issue was so blatantly obvious as well.Do not waste your money with them!! I had to question if they were even legit due to the lack of response and customer service.
  

  Bannerbuzz

  Date: 09/01/2023

  Hi ****, We apologize for the delay in responding. We regret that the product you received disappointed you and are sorry that our service fell short of your expectations. We certainly understand the importance of providing courteous service to our customers. Our priority is to deliver prompt and efficient service to our customers and we constantly strive to make it better. We do our best to help every customer as soon as they contact us, however, we are sorry that you didn't get the assistance at first instance. We are aware that you have contacted our relevant team and we have helped you with the best possible resolution. You can use our phone and chat feature 24x7 to connect with our customer support representatives. We look forward to gratify you again with the next order.

• Review fromEugene P

  Date: 06/14/2023

  2 stars

  Eugene P

  Date: 06/14/2023

  Step & repeat they produced was fine and delivered on time. However they billed multiple times to our company credit card for an amount that exceeded the original invoice. Their customer services is essentially non-existent (online chat, phone, and email all non-responsive). So would not use them again. It's not enough to churn out product -- a responsible company also provides ongoing, timely, and engaging customer support. On that front Banner Buzz is a fail.
  

  Bannerbuzz

  Date: 09/01/2023

  Hi ******, We apologize for the delay in responding and we truly regret the inconvenience you have experienced. We appreciate you taking the time to get in touch with us. We certainly understand the importance of providing courteous service to our customers. Our priority is to deliver prompt and efficient service to our customers and we constantly strive to make it better. We do our best to help every customer as soon as they contact us, however, we are sorry that you didn't get the assistance at first instance. We are aware that you have contacted our relevant team and we have helped you with the best possible resolution. You can use our phone and chat feature 24x7 to connect with our customer support representatives. We look forward to gratify you again with the next order.

• Review fromPattie G

  Date: 06/07/2023

  1 star

  Pattie G

  Date: 06/07/2023

  This is a horrible company, took for ever to get my decal. 3x5 foot mural for my spa wall. After a week it started to peel off wall. When I complained they asked for pictures and videos. After I sent them I heard nothing for a month. Ow the decal barely stays up. I was told because there is a texture on the wall from the paint this is why it wont stick. I made my own decals on my Cricut and they stick just fine so I sent pictures of my decals that do stick and I was told that is because they are a different size then the ones I made. Just ridiculous. Horrible customer service.
  

  Bannerbuzz

  Date: 09/01/2023

  Hi ******, We apologize for the delay in responding and we truly regret the inconvenience you have experienced. We appreciate you taking the time to get in touch with us. We certainly understand the importance of providing courteous service to our customers. Our priority is to deliver prompt and efficient service to our customer and we constantly strive to make it better. We do our best to help every customer as soon as they contact us, however, we are sorry that you didn't get the assistance at first instance. Vinyl decals are not suitable for wall surface, so we are having another product which was suggested by our representatives. We are aware that you have contacted our relevant team and we have helped you with the best possible resolution. You can use our phone and chat feature 24x7 to connect with our customer support representatives. We look forward to gratify you again with the next order.

• Review fromJames M

  Date: 05/28/2023

  1 star

  James M

  Date: 05/28/2023

  Misleading advertising, customer service is horrible, shipping is always late. Use any other company to print your banners. You have three choices but can only choose two of them. Fast, quality, cheap. I thought this was going to be fast and cheap but was blindsided when it was just cheap and undelivered. Go anywhere else for your banners. You will have a better time commissioning a banner from the homeless on the side of the road
  

  Bannerbuzz

  Date: 06/01/2023

  Hi James, we are sorry for the negative experience you had with us. We always look forward to delivering a quality product on time and try our best to provide efficient service to every customer. This is very unfortunate that you have faced an issue. Unfortunately, based on the review comment, name, and email address, we are unable to find the actual order number. We request that you contact us at [email protected] with the order details. Our team will investigate the issue and provide you with the best possible resolution.

• Review fromBrent W

  Date: 05/18/2023

  5 stars

  Brent W

  Date: 05/18/2023

  I placed an order with BannerBuzz for 4 outdoor banners. Order was processed and printed really fast. As other reviewers stated this company is in *****, not in **********, but it really doesn't matter because shipping is fast with ***** international service wich only took 3-4 days from ***** to *******. Our banners came out nice although we had some issues with blurry letters and some printing quality issues. We communicated that to Banner Buzz and they were happy to help out. Once we submitted pictures of the issues they were very helpful, reprinted all 4 banners and made sure the prining quality was perfect for the 2nd time. They reprinted and shipped out all our 4 banners again for free of charge. We are very happy with the result and pricing! Going to order more soon! Thank you again for the fast turn around time and fast shipping!
  

  Bannerbuzz

  Date: 09/01/2023

  Hi *****, Thank you for taking the time to reach out to us. We are glad that you found our service helpful and your admiration confirms that we are on the right track and encourages us to continue. By offering reliable products and exceptional customer service, our goal is to constantly surpass customers' expectations. We look forward to please you again with the next order.

• Review fromLesly O

  Date: 04/20/2023

  1 star
  Completely misrepresented lead times and shipping. Shop somewhere else, paid a huge premium for overnight fast delivery and still waiting. With so many companies around, I'd shop anywhere but here again.

• Review fromAlex R

  Date: 04/03/2023

  1 star
  This company is trash. I ordered a few 8x8 banners, and when the proof was sent, it did not match the product photo. I called to confirm what the hardware would look like to see if the product page or proof was the accurate version, and was told that the proof was the correct photo (which is ridiculous to falsely advertise what a product will look like). I explained that I already have some banners and that I need the new banners to match so that when they're side by side, it looks cohesive. I explained that I would probably need to cancel my order because I needed these banners to get produced relatively quickly. The guy helping me first tried to upsell me on a more expensive product saying it would match what I already own. Looking at it, it was a completely different product that was far from what I was looking for. Then he said he would chat with the warehouse to double check the hardware and see what they have available so I don't have to cancel my order and that they might have what I need. Okay, great. I was told I would get a call within 24 hours. 48 went by and nothing. I gave them a call again only to go through the whole process of explaining the situation, them avoiding cancelling my order, and only to be told that I had to wait another 24 hours to get a call back about whether the warehouse has what I need. A WEEK LATER I have to call them yet again because I still had not heard back. I said I just need to cancel, I can't keep waiting for an answer. The phone call to cancel was insane and took me almost an hour of waiting (on top of the 45 minutes-an hour each of the other phone calls took). Don't waste your time or money and purchase elsewhere.

• Review fromMichael C

  Date: 03/07/2023

  1 star
  BannerBuzz is a foreign company using a ** address as a shell... They are idiots in *****... placed order... paypal credit approved... now in pending... waiting on bannerbuzz... THEY still have the order is the cart, idiot with customer service (A JOKE) tells me the order has not been placed... EVEN though paypal has my money on hold pending them accepting it... I wish that these india scammers would NOT be allowed to operate in the US.

• Review fromdouglas b

  Date: 09/20/2022

  1 star

  douglas b

  Date: 09/20/2022

  Ordered flags to be delivered on the 22nd for an event on the 24th. Shipment will not make it in time since as it turns out, they make this stuff in ***** even though they claim they are in the US. I ordered from this company because they said they could have them to me on time. Had I known it was coming from *****, I would have found a US based company to order from . Will never order from again as proven to be unreliable. Had to charge it back on my credit card. Their customer service has zero compassion combined with not even suggesting a work around for me to get what I needed for my event.
  

  Bannerbuzz

  Date: 11/08/2022

  Hi *******, We are sorry to note your disappointment with the delay in the delivery of your order.  The delivery includes rush production charges; your order was produced and packed for dispatch on time after you approved your order. Regrettably, despite using global shipping leaders DHL / ***** / **** transit delay is outside our area of control. In addition, we are a global business headquartered in ******* with customers all over the world. The location of our current production unit (*****) is mentioned in our FAQs and Terms of Use. It is also promptly disclosed when inquired. As per the ***** details, the order was delivered on 29 September.