Reviews

Review Details

• Review fromEtta M

  Date: 10/20/2023

  1 star

  Etta M

  Date: 10/20/2023

  I ordered three sets of business cards from them this year. I absolutely loved them. I also loved that they were a Georgia company...as why go National when you can support local. I ordered two more set of cards from them early on October 8th. I paid extra to have them arrive by the 20th of October. The first proof was incorrect. I sent them what I needed...came back 5-days later (even though they saif within 72-hours...nope! It was more like 120-hours+ later. Still wrong. I sent them in EXACTLY what I wnted. I sent it on my proofs. I sent it in their chat. I sent it in via email. I sent it in 5-times. Still, I heard nothing form them. Another 5-days goes by. Still nothing. I keep reaching out to them and I get, we are talking to the right department, they will have it to you in 3-4 hours. NOTHING once again!! This happened, repeatedly. Today is the 20th, do I have my two sets of cards? No, I do not!! Do I have a proof that is right? No, I do not!! Instead, I get an email at 10:03 a.m. saying that it will be to you in 3-4 hours. It is almost 5 pm, and still, NOTHING!! I asked for a Refund and said Cancel my order. They ignored that and said to give them a chance, I will have this in 3-4 hours. Again, almost 5, and NOTHING!! I can't get what I paid for...and it didn't come today as it was supposed to...and they won't cancel my order and refund me!! I have referred several people to them and I will never refer people to them again! Instead, I will tell them to RUN FROM BANNER BUZZ!!!! I would give them less than a single star, but you can't! I am very, very disappointed in them...especially since I am leaving for ***** on Thursday and I really needed these cards! If you are considering using them, I would stop and think about if you have a lot of time to not do business and deal with them. If you do, then use them. If you don't, if your business matters more than spending hours trying to get your stuff from them, then go to someone else!!
  

  Bannerbuzz

  Date: 11/01/2023

  Hi ****, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this. Your feedback is important to us and we have shared your comments with the team. If you face any such issues in the future, please do not hesitate to request a call back from a supervisor.
  
  Please be assured that we will take stringent action against those involved and make sure this doesn't happen again in the future. Also, we are looking forward to hearing anything you can share that can help us improve as there is always scope for improvement in terms of customer experience.

• Review fromNick M

  Date: 10/17/2023

  1 star

  Nick M

  Date: 10/17/2023

  No accountability or regard for customers. They will hang up on you if there was an issue with an order.
  

  Bannerbuzz

  Date: 10/25/2023

  Dear ****, we apologize for the negative experience you had with us. We strive to deliver our products on time and provide efficient service to all of our customers. We have reviewed your order details and understand your concerns. This is not the level of service we aim to provide at BannerBuzz. Your feedback is important to us, and we have shared it with the relevant team to improve the customer experience. Additionally, we have initiated a refund request for the shipping charges due to the delay. The refund will be processed within 2 business days and may take up to 7 business days to reflect in your account depending on your bank. Thank you for bringing this to our attention.

• Review fromKristen M

  Date: 10/06/2023

  1 star

  Kristen M

  Date: 10/06/2023

  Terrible product and terrible customer service. The order took a long time to arrive, and when I finally received it, it didn't work properly. I contacted them to tell them and asked to return the product and they blew me off and would not help at all. They requested a video of the issue, but then claimed the issue was my fault. Their "100% satisfaction guarantee" is not true at all.I should have read other reviews before ordering from them. They respond to reviews here acting like they take feedback seriously, but they don't care. They have no real customer service.
  

  Bannerbuzz

  Date: 10/07/2023

  Hi *******, we apologize for any inconvenience caused and understand that this falls short of our customers' expectations. We have thoroughly reviewed the situation and have confirmed that all details have been considered to ensure a satisfactory resolution. After reviewing the shared video, we have determined that it might be an installation issue. Also, we have updated the installation video on the product display page for reference. Unfortunately, we have been unable to identify any errors on our end. As a gesture of goodwill, we are offering a 25% discount up to $75 for a reorder.

• Review fromJeannie A

  Date: 09/16/2023

  1 star

  Jeannie A

  Date: 09/16/2023

  Lied about when my banner would arrive. I had to write their design team three times before they got the correction right. Horrible customer service and chat is a joke.
  

  Bannerbuzz

  Date: 09/18/2023

  Hi *******, we regret the inconvenience caused. We certainly understand this is not the ideal experience and the level of service that you'd expect from us. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client that calls, but we fell short in this case. We apologize profusely for this. 
  
  Your feedback is important to us and we have shared your comments with the team. If you face any such issues in the future, please do not hesitate to request a call back from a supervisor.  Also, if you have any concerns regarding the order, kindly share them with us at ********************** and our quality team will check and investigate further for the same.

• Review fromAllen S

  Date: 09/12/2023

  1 star

  Allen S

  Date: 09/12/2023

  This company does not follow through with what they say. They promise a call back that we never received. They sent ** someone else's banner. They did not send our entire order and after 2 hours on the phone with them (hung up on 3 times) they resent some of the missing pieces of the order. Still did not receive the entire order, spent another hour on the phone with no resolution. So we have not received everything we ordered to date with no follow up phone call.
  

  Bannerbuzz

  Date: 09/14/2023

  Dear *****, we apologize that our service did not meet your expectations. We strive to provide fast and efficient service to all customers. We regret that you have experienced an issue. Unfortunately, we are unable to locate the actual order details based on your name, email ID, and review comment. Please contact us at *********************************** so that our team can verify the details and provide you with the best possible resolution.

• Review fromMissy W

  Date: 09/05/2023

  1 star

  Missy W

  Date: 09/05/2023

  Was sent a step and repeat that I basically had to tie to a wall because the stand wouldnt hold it up. Now they are telling me they wont accept my return unless I set it back up and take photos. I have no help to put it back together so assembling it is not an option. Its quite a job. Cannot believe ir is this difficult. The stands could not hold the weight. I cannot possibly be the only person this has happened to. I am a very unhappy customer!
  

  Bannerbuzz

  Date: 09/06/2023

  Hi *******, as part of our dedication to offering world-class products, we conduct a Quality Check on all items before they are dispatched to verify that they are defect-free. It is regrettable that occasionally a flaw goes unnoticed, for which we sincerely apologize.
  
  The product that you have ordered is our best-seller and we have not come across issues with the quality or the sturdiness. To check on the issue better, our team requested a short video from your side. This not only helps us determine the root cause of the issue but also prevents such from happening again. We hope this clarifies our requirement to check on the error.
  
  We request you to share the required details at the earliest. Please be assured we will look into it promptly and surely replace the product if the error lies on our end. We await your response.

• Review fromLarry L

  Date: 08/17/2023

  1 star

  Larry L

  Date: 08/17/2023

  Piece of c*** you're dealing with ***** all the time or online simple business cards I ordered one 100 it took 3 months to get done again and again where is it's? The answer it's in production you want get anything done don't use Banner Buzz
  

  Bannerbuzz

  Date: 08/31/2023

  Dear *****, We apologize for any inconvenience caused during your recent experience with our proofing services. We understand that there was a delay and we appreciate your feedback, which we have shared with our team to ensure that similar issues are avoided in the future. As a global business headquartered in *******, we serve customers all over the world. Our FAQs clearly state that BannerBuzz manages orders both within and outside of the US, but we never compromise on the quality of our products. We are always transparent about this when asked. We can confirm that your order was printed exactly as per your design and has now been shipped out. However, if any issues persist, please do not hesitate to contact us at *********************************** and our escalation team will resolve the matter promptly.

• Review fromMarchel P

  Date: 07/24/2023

  1 star

  Marchel P

  Date: 07/24/2023

  False advertising!! I purchased what I thought we backlit signs from this company...the picture of what they are advertising is what is NOT what I received. I received a piece if vinyl that can in no way be placed in my menu board- it will melt! I offered them the chance to make it right but they refuse to admit their material won't work and they are falsely advertising!
  

  Bannerbuzz

  Date: 09/01/2023

  Hi *******, We apologize for the delay in responding. We regret that the product you received disappointed you and are sorry that our service fell short of your expectations. Backlit is a unique product that can be provided as a Backlit Banner and Backlit Film, both of the options are available on the website, and they will work with the lights. Upon checking the order details, we can see that you have placed an order of the backlit banner and we have shipped out the same. Usually, these banners are quite resilient and don't melt unless subjected to extreme direct heat. We are aware that you have contacted our relevant team and we have helped you with the best possible resolution. You can use our phone and chat feature 24x7 to connect with our customer support representatives. We look forward to gratify you again with the next order.

• Review fromDena M

  Date: 07/11/2023

  1 star

  Dena M

  Date: 07/11/2023

  I'd give this company 0 stars if I could. It's no exaggeration to say this has been the worst customer service experience I've ever had. In May, I needed to order a feather flag pole (I somehow accidentally omitted it when I placed a flag order in Marchmy fault). I used the chat feature to ask if we could order the pole by itself because I could not find a way to do this on the website. I was in the chat queue for over 2 hours before I was able to get a rep, and once I finally did, I was passed off FOUR times to other individuals before I could get any help. The fifth person told me there was no way to order the pole by itselfyou have to get a flag and some sort of base with it. That seemed ridiculous, but we needed the pole, so I did submitted the order on 5/24. That day in the chat took a total of FOUR HOURS, including the wait time and various rep ********** Later that day, the person we needed it shipped to was contacted to ask who was paying for the balance of the order. It was paid in full on 5/24 with a PayPay credit and the balance on my company cardthere was no balanced owed. On 5/25, I received an email from Banner Buzz indicating that I was seeking some sort of refund (I wasn't). I kept responding via the ticket system and email to confirm the order and that I wasn't needing a refund. This went on for 3 weeks. At one point, I did call the company, assuming I could get a live person. I did not and was told the chat feature was the most efficient way to contact them. After my last chat experience, there was no way I was enduring that again. I emailed them on 6/20 to cancel the order, and this time, I DID want a full refund. It took 9 days to get a reply, but it did not confirm the cancelationit just asked me to confirm delivery. I submitted a ticket today (7/11) for our order, asking again to cancel our order and get a full refund. I want my order canceled and full refund nowno more delays.
  

  Bannerbuzz

  Date: 09/01/2023

  Hi ****, We apologize for the delay in responding and we truly regret the inconvenience you have experienced. We appreciate you taking the time to get in touch with us. We acknowledge that we fell short of the standard of service you had come to expect from our business. We certainly understand the importance of providing courteous service to our customers. Our priority is to deliver prompt and efficient service to our customer and we constantly strive to make it better. We do our best to help every customer as soon as they contact us, however, we are sorry that you didn't get the assistance at first instance. We can check that you've been in touch with our customer service agents and that a refund for your order has been initiated. We look forward to gratify you again with the next order.

• Review fromSho A

  Date: 07/03/2023

  1 star

  Sho A

  Date: 07/03/2023

  This place send me an incomplete part and their customer service is horrible. 6 days now Noone can even chat or talk on the phone. How is this place still in business??/
  

  Bannerbuzz

  Date: 09/01/2023

  Hi ***, We apologize for the delay in responding and we truly regret the inconvenience you have experienced. We appreciate you taking the time to get in touch with us. We acknowledge that we fell short of the standard of service you had come to expect from our business. We certainly understand the importance of providing courteous service to our customers. Our priority is to deliver prompt and efficient service to our customer and we constantly strive to make it better. We do our best to help every customer as soon as they contact us, however, we are sorry that you didn't get the assistance at first instance. We are aware that you have contacted our relevant team and we have helped you with the best possible resolution. For any other concerns, we request you to raise a ticket from your BannerBuzz account. You can use our phone and chat feature 24x7 to connect with our customer support representatives. We look forward to gratify you again with the next order.