Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Denied me the purchase of my weapon with my legitimate FFL license and would not take my license thats registered with the *** and the federal government.

  

  Business Response

  Date: 08/12/2024

  Good morning *******, 

  We have replied to your complaint within Ticket *******. Please note that GunBroker.com does not accept a C&R FFL as an FFL for transfers, as the *** does not load C&R licenses in the *** eZCheck. The seller would have willingly completed the transaction, had another FFL transfer dealer been selected. GunBroker did not deny you the completion of your transaction. 

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22122590
  
  I am rejecting this response because:
  The seller would not accept my FFL either and they just wanted me to pay and they wouldve split my money and screwed me over so I am not paying for the sale of it and Im not going to deal with either of the two criminal companies
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/13/2024

  GunBroker does not accept a C&R FFL due to not being able to cross reference it with the **** If we enter your first 3 and last 5 in the *** Ez Check, it tells us that it is an invalid license. 
   
  The only response that GunBroker legitimately provided was the following information: 
  Currently, C&Rs cannot be added to the network. You will need to contact and send your C&R license to the seller to process and complete the transaction.
   
  NOTE: Prior to bidding, please contact the seller directly to verify they are willing to ship to a C&R.  Some sellers will not ship to a C&R and require all their sales be sent and transferred through a FFL transfer dealer, regardless if the item is C&R approved. 
   
  All terms of sale are per the individual seller's discretion which is why we recommend always contacting the seller directly prior to bidding with all questions concerning the item, payment, shipping, and transfer.  
   
  We cannot force a seller to respond to user questions but highly encourage them to do so.  If the seller does not respond to your question(s), we recommend not bidding on the item.

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22122590
  
  I am rejecting this response because:
  I was going to pay the buyer to ship it to my house, but like I said the *** license that I have is registered with the *** and the federal government and neither of these criminals will accept my license and Im not going to pay for somethings not gonna be shipped to me
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a weapon through gunbroker.(1049164716) I have never recieved weapon , filed a legal dispute with *********. S upplied police report cashed federal money order, and communication with seller. gun brokers policy is a partial refund of my $910.00. no refund, no communication. gunbroker is ignoring this.

  

  Business Response

  Date: 08/02/2024

  Good morning *****, 

  We have responded to everything that you have sent us. We are corresponding with you in ticket *******. If you are still encountering issues scanning in a physically signed copy of the document we require to move forward with your claim, you may mail it to us at the address provided within the support ticket. 

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 22071084
  
  I am rejecting this response because: see attached
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/07/2024

  We have received your signed affidavit and we have replied to you within ticket *******. Your claim has been resolved, for details please refer to ticket. 

• Initial Complaint

  Date:07/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed twice for the same item I was selling at GunBroker website. I called and can't reach a live person. I emailed GunBroker and they keep stating I was given a credit, yet they billed me twice. GunBroker owe me $28.15.

  

  Business Response

  Date: 07/31/2024

  Good morning *******, 

  We have replied to this issue with Ticket ?#*******?. We did reply to your initial complaints with an explanation and a credit to your two credit requests. Please let us know in support ticket ******* if you have any further questions. 

• Initial Complaint

  Date:07/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gun Broker customer service fails to answer issues in a timely basis. I have a legitimate complaint that they are overtaxing my purchase. I have provided detail from the state of Colorado which indicates they are wrong and yet they refuse to act or answer on my complaint. The difference is only $55 and some change, however in this day and age we already pay enough in taxes to get screwed for this.

  

  Business Response

  Date: 07/17/2024

  Good morning ****, 

  GunBroker has researched and responded to your question within the appropriate amount of time. We have issued a further response to your inquiry in  Ticket #*******. 

  Please note that Marketplace Facilitator Sales Tax is collected based off of the **** TO address, and not the **** TO address, unless they are the same. If you have any further questions, please reply in the support ticket named above so we may better assist you with this matter. 

  Thank you and have a wonderful day. 

• Initial Complaint

  Date:07/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was overcharged for state taxs and listing fees for Firearms that I placed for sale they agreed they owed me $1000 plus would not refund my money until I sold Firearms with them and they would take the money for the fees. Will never sell another gun on their site and they agreed to send me a check to my physical address contacted them said I never received it They said they would replace the check and get it in the mail on June 27 first check was written around June 7 never receive 1st/2nd check Now they will not reply to my emails. All I ask is for A check for what they owe me and to be sent certified mail so I know theyve actually sent a check and I can track it Have contacted them two or three times about it no reply

  

  Business Response

  Date: 07/18/2024

  Good evening, 

  We do see that we have responded to your request, please check Support Ticket #******* in your email. Please reply to the support ticket if you need further assistance. 

• Initial Complaint

  Date:06/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Listed an item for sale on Gunbroker.com and also had it on consignment at a local gun shop. Item sold in the local shop prior to selling bid on gunbroker. As soon as the local shop contacted me I canceled the order online but gunbroker is trying to still charge me selling fees for an item that I didnt sell online. Order online was canceled and never received any money from the buyer on gunbroker or shipped the item to the online buyer. They will not take off the fee without relisting the item but I cant relist as it sold locally in a shop. *** tried to contact them thru the support link on their website with no luck and found a phone number for them with no answer when I attempt to call.

  

  Business Response

  Date: 06/10/2024

  We have reached out to the customer with Ticket ?#*******?. Per the User Agreement and Site Rules, sellers must maintain possession of the item that they have listed for sale. There are steps that must be taken in the event that a listing is sold offline, although, we do prohibit this practice. It appears that these steps were not taken within a timely manner. 

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to get on this website for 2 weeks and sent a dozen emails and had none returned so I started a new account now Im locked out and cant even send them any emails **** refuse to unlock my account I also sent them proof of my id drivers license and cpl **** only send me a activation code that doesnt work Please help me to get though to these idiots .Ive done about300 transaction on their website and Ive had to register new accounts just to get back on their site.I would like them to restore my original account which I was Weldart screen name .Ive also been *************** 1860 And *************** 1851 And latest *************** 1849 Locked out cant register the number ******** doesnt work Tried it 15 times two days in a row it dont work

  

  Business Response

  Date: 06/05/2024

  We are having an agent reach out via a new support ticket to this customer. The agent will be able to offer a solution and get this customer back on the site. 

  Customer Answer

  Date: 06/06/2024

  They still have not contacted me in regards to restoring original account 

  

  Business Response

  Date: 06/06/2024

  We have an agent reaching out to you at this time via the phone number on file. They called yesterday but there was no answer. 

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/30/2023, I was the winning bidder of an auction listing by the seller PrestigeAntiques on Gunbroker.com. Payment was promptly sent in the form of a certified check as the seller did not accept credit cards, and the seller sent me a gun after a couple weeks of waiting. The gun was misrepresented on multiple fronts, with the serial number being 5 digits rather than 4 as advertised in the listing, having no scroll engraving on the cylinder despite the seller claiming it had that, and to top it all off, the gun was a modern reproduction made to look antique rather than being an original gun as advertised. I reached out to the auction house that previously sold the gun a month prior and they confirmed that it was the same gun. As gunbroker advertises a "Buyer Protection Program", I decided to file a claim against the seller. I provided all of the documentation as requested by gunbroker in both physical (via mail) and electronic (via email). ********* was initially responsive, however as time went on, the responses became more scarce. Fast forward to now, and I have not received a response from gunbroker since 02/01/2024 despite sending messages on 02/01/2024, 03/04/2024, 03/21/2024, 04/12/2024, and 05/17/2024. They have yet to update my *** claim to reflect that I have provided the requested documentation despite it now being over 6 months from the initial complaint. I understand that the *** terms do not list a full refund, however I would still like a partial refund of $400 as gunbroker advertises, seeing as the listing from the seller was blatantly misrepresentation. To add, the seller remains active, and based on their feedback, has gone on to scam others out of thousands.

  

  Business Response

  Date: 06/03/2024

  We are processing this customer's Buyer Protection Plan as our process is outlined. We are in communication with the seller to attempt to correct the issue. We are awaiting the seller's reply. 

  Customer Answer

  Date: 06/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before listing my firearm on your platform, I inquired about charges for unsuccessful sales and was assured there would be no fee. However, I have been charged $80 without my consent and my emails to customer support have gone unanswered. Please refund the unauthorized charge.

  

  Business Response

  Date: 05/27/2024

  Good afternoon, 

  I do see that you had the charge billed to your account for the fees associated with an item that sold and the order was cancelled. I see that a credit request was not initiated for this order. I do see that you opened 3 support tickets and all of them were answered with instructions on how to complete a credit request in order to recoup the fees associated with the order that was cancelled. We see that instructions with a solution to the issue were provided. 

  Customer Answer

  Date: 05/27/2024

   
  Complaint: 21762927
  
  I am rejecting this response because: it did not me submit my refund. it stated the listing no longer exists. please refund me my funds, I did not approve for anything to be taken out of my account. You can close my account after! Please and thank you! 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 05/27/2024

  The order has been cancelled, however, per the User Agreement and Site Rules, a credit request must have been initiated between 4 and 45 days from the end of the listing. 

  Customer Answer

  Date: 05/27/2024

   
  Complaint: 21762927
  
  I am rejecting this response because:I didnt even know I was charge a fee until I check my account. I asked before I even listed my items about a fee if I didnt sell my items. Please give me a one time courtesy refund.  I did not even authorize you guys to take any thing from my account. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/03/2024

  We have replied to this customer's complaint via a support ticket in the GunBroker. com system with a response to their inquiry and a solution to this issue. 

  Customer Answer

  Date: 06/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold an item not as described which the seller did not make right. I filed a buyer protection claim with gunbroker.com and after 3+ months of waiting and reprated follow *** via phone and email i have had no response or escalation. I want my claim processed and not to be ignored as a customer.

  

  Business Response

  Date: 05/16/2024

  We have responded to the customer via support tickets, as well as reached out to the seller to attempt to rectify this matter per the Buyer Protection Plan process. 

  Customer Answer

  Date: 05/21/2024

   
  Complaint: 21706238
  
  I am rejecting this response because: they did reach out requesting information but have not responded to my reply last week or offered resolution of any kind. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/23/2024

  We have responded to your support ticket and we have reached out to the seller on your behalf. We have to wait for the seller to reply and determine a solution that all parties are in agreement with.

  

  Business Response

  Date: 05/23/2024

  We have responded to your support ticket and we have reached out to the seller on your behalf. We have to wait for the seller to reply and determine a solution that all parties are in agreement with.

  Customer Answer

  Date: 06/10/2024

   
  Complaint: ********
  
  I am rejecting this response because: I previously reached out under complaint ******** regarding not having received any correspondence for months since submitting a buyer protection claim for a purchase not as described. I received a response and did not pursue further action believing ********* would continue to stay in contact. Since the 7 day review has lapsed i have received nothing from them. I still have no resolution or communication and am still seeking a refund in accordance with their policy for BPP.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/10/2024

  We are still awaiting a response from the seller. We have communicated through support tickets. 

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21706238
  
  I am rejecting this response because: gunbroker has not communicated with ME. The seller has ghosted as well. Please reply to my emails when i contact you, gunbroker. I have had one response from gunbroker a month ago and then nothing else.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/14/2024

  We are currently waiting for the seller to respond to our request to supply the buyer with a replacement part or the amount for the replacement parts. The buyer (the customer who issued a complaint) was asked to provide an estimate for the repair so we can try and get the seller to pay the amount of the repair or replace the part. We are awaiting an estimate. 

  Customer Answer

  Date: 06/15/2024

   
  Complaint: 21706238
  
  I am rejecting this response because: There is no cost repair estimate due to the parts needed for replacing the missing retaining pin and broken charging handle are no longer made and there are no used parts floating around on gunbroker, ***** or any other local shop.  The product can not be repaired due to the antique nature and should have been advertised as such instead of sold as a complete item.  It no longer functions due to the missing/broken parts.  ********* claims they have reached out to me but I have received no correspondence regarding this.  Please have them contact me at ********************* or by phone at **********.  I have had no luck contacting them despite many calls and emails.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/18/2024

  We are still awaiting the seller's response. We have reached out to you in support Ticket #*******.

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21706238
  
  I am rejecting this response because: 

  Gunbroker customer service has, on repeated cases responded to me once just before the bbb complaint case expires and then does not continue to move forward with rectifying my situation once expired. My issue is as follows: i purchased an item that was not as described and is an antique that cannot be repaired as there are no replacement parts. I have not gotten a resolution from the seller and ********* has repeatedly ignored me since purchasing in december 2023 and filing a complaint in february 2024. I want my money back and a call from gunbroker

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/12/2024

  We do not offer telephone support. We are corresponding through the support ticket with you and we have provided the appropriate information for the process. Please follow the steps for the process, as they are documented in the User Agreement and Site Rules.