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Business Profile

Ammunition & Weapons

Gunbroker.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.4

Average of 53 Customer Reviews

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Review Details

  • Doug D

    Date: 03/30/2024

    Remember, 1 star is actually "0" stars as it is the lowest possible score.I REALLY hate to give a negative review in the 2A community, however the 2A community needs to support good businesses, Gunbroker is not one of them. I have several hundred perfect reviews with an A+ score.I used to use them quite a bit, for buying & selling. After ******** bought them they steadily declined in customer service but increased in fees. Latest issue was a dispute with a seller which was doubling shipping charges, the ********** decided to not complete the transaction. Opened a ticket with ********* gave a totally irrelevant answer.Hate to say it, but **** is actually far better for **************** (NOT 2A stuff though).

  • Jack K

    Date: 03/03/2024

    the only reason i gave 1 star i was unable to give minus stars. i was scammed by a seller with a "a+" rating, gunbroker.com has no customer support except for email support which they take a day or more to answer, and their answers are generic, not to the point of the actual issue, the replies appear to me to be electronic (AI) replies, but actually they dont care, (up and above board businesses use email but also have phone and fax numbers for direct contact when needed). their buyer protection is a joke. i think their goal is to support their local scammers. anybody considering doing business with gunbroker.com do at your own risk. there are other upstanding sites out there to do business with

  • Bill B

    Date: 01/03/2024

    Needed to talk to someone concerning a $100 relisting fee I was charged. Does not respond to mail/email/ messages. Absolutely useless customer service.

  • AL J

    Date: 12/20/2023

    These people locked my account because I decided not to pay for a gun that they advertised as new and then in the description it turned out to be used, I informed Gunbroker via Email, and the decision was to suspend my account. Be careful these people are not very serious.

  • Jesse W

    Date: 12/19/2023

    The site works pretty well except for the fact that they consider a bid a binding contract. All ************* except for one problem. Its only a binding contract for the buyer, not the seller. Sellers routinely have items listed also for sale at their store. After winning an item you may get an email apologizing and saying it was sold in the store. Sellers also remove items youve previously bid on when it sells in the store. When this happens, and the item never reached the end of the bidding period you have no recourse. You can not even leave a negative review because you can only leave a review if you win and the item is automatically marked as sold. Soit ***** that a binding contract ONLY applies to the buyer, not the seller.

  • VERNE C

    Date: 12/18/2023

    Does not respond to mail/email/ messages. Absolutely useless customer service

  • Paul L

    Date: 11/13/2023

    I was a member for over 10 years have over 500 completed transactions where I've bought Until one seller who I talked to threatened me over the phone and I told him. I would not complete their transaction because of the threats. I informed gunbroker of what had happened. And then they canceled my membership for a non-paying bidder. Be careful on this website because you are truly on your own .

  • Brent S

    Date: 11/08/2023

    Zero customer support. I bought a gun sent seller payment and gunbroker canceled the deal. Im out **** dollars and have had no help with this transaction. Hopefully I can get some help from my bank as the cashier check was not properly endorsed by the seller. Its turned out to be a fraud claim. But gunbroker has done nothing and there Buyers Protection is limited to 500. Its a joke trying to deal with them. Beware!!

  • James M

    Date: 11/06/2023

    The old **************** The item received was NOT what was advertised on Gunbroker

  • Scott B

    Date: 10/27/2023

    I bid on a handgun, and noted some new user was bidding up the auction. I contacted Support now that I was NO longer the winning bidder and wanted to understand my obligation should this possible ***** bidder decide to cancel his offer anytime before the end of auction. They replied quickly that I am fully obligated.Interesting to note that they appear to allow SHILL bidders since they have no reasonable protections in place for buyers to move on and purchase elsewhere. They are FORCED to remain available in case this offer is cancelled or excluded anytime after placed. No time constraint is in place to stop SHILLiNG like a reasonable 24 hour window which protects all.

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