We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Durable Medical Equipment

Main Street DME, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Durable Medical Equipment.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Owner ***** ******** seeked personal training services through me, and bailed without payment. He rescheduled twice that same weekend but didnt show up and didnt pay for the training session. I do not allow late payments- payment is due at the time of service and he is aware of that. He owes me $60 the training session and thats after dropping the cancellation fees for his 2 no-shows this past weekend

  • Initial Complaint

    Date:09/26/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/6/23 & 1/5/24 a claim was submitted to ******** and my secondary insurance (meritain health). The claim was for intermittent urinary catheter. The amounts that were charged was &******* for each claim. ******** paid &******* for each claim. I contacted ******** and meritain that they were fraudulent. The doctors name was listed as ****** A *****.

  • Initial Complaint

    Date:09/26/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My ******** account shows I was billed for 200 Intermittent urinary catheter supplies (A4353-KX) on December 18, 2023 and again on January 17, 2024. $1,960 each time. It now says I owe $372.80 and $574.40. I do not and have never used these items. This is a scam to get money out of ********. I'm worried this is an ongoing monthly scam.

  • Initial Complaint

    Date:06/22/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    fraudulent charges

  • Initial Complaint

    Date:06/11/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has submitted two claims to my Aunts *********************** Policy for a total amount of $3,820 for durable medical equipment which was not ordered or wanted. Aetna alerted us to the fraudulent claim.

  • Initial Complaint

    Date:05/17/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was billed for urinary catheters and supplies on 1/19/24. ******** was billed $1,960.00 for this and paid $1,405.47. A larger amount for the additional urinary catheters/supplies was billed to ******** previously, which I also reported. This claim was documented to be fraudulent and I was issued a new ******** account number and card. As I read through other BBB complaints against Main St DME, it seems they have done this to several other complainants, all related to bills for urinary catheters/supplies which were never needed, prescribed, or received. I have now spent several hours on the phone reporting this fraud to ********, and to ********** Blue Shield FEP Blue) my secondary insurance carrier. I have also had to provide all of my physicians and other medical providers with my new ******** account. I am shocked that this company has not been s*** down, fined, and its owner/operators sent to prison

  • Initial Complaint

    Date:05/12/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged me $1960.00 for - 200 units ***** - Intermittent Urinary Catheter, With Insertion Supplies, and they did it twice. Never received these devices or services, a total FRAUD. ******** paid for the services and ******** responded that this company has a history of fraud.

  • Initial Complaint

    Date:05/03/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received several EOBs from United Healthcare for medical supplies and medical equipment from out of network provider Main Street DME, Inc. for the following dates of service: 1/22/24 12/29/23 11/28/23 10/30/23 9/29/23 8/30/23 7/31/23 6/29/23 5/30/23 4/28/23 3/29/23 Total amount owed is $13,720 for 11 dates of service above.I called United Healthcare today who are not paying claims received from Main Street DME, Inc. and advised me to then call ******** to say it was medical insurance fraud from Main Street DME, Inc.I was not at any doctor on those 11 service dates (which are false) and I never received or ordered any medical supplies or equipment from Main Street DME, Inc.John ************************************************************** 1C Yonkers, NY *****

  • Initial Complaint

    Date:04/16/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company billed ******** for 200 intermittent urinary catheter with insertion supplies (A4353-KX) $1960.00 twice and on my 93 year old mother's account. This is fraud! ******** paid $1405.08 and $1461.38 for these fradulent charges.I have the claim number if that is needed. The dates used for services 12/20/2023 and 1/20/2024.I am also reporting this to ********.

  • Initial Complaint

    Date:04/05/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/5/24, I reviewed my ******** Supplement UnitedHealthcare Benefits Statement from 3/28/24. It listed two fraudulent charges:1)12/07/23 Main Street DME ***** Supplies for bladder drainage $1,960.00 2)01/08/24 Main Street DME ***** Supplies for bladder drainage $1,960.00 I have never needed, ordered or received any such supplies from this organization or any other company.I reported these fraudulent claims to UnitedHealthCare and to ******** via telephone on 4/5/24.

Main Street DME, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.