Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep concern and dissatisfaction regarding the recent denial of warranty coverage for my Key West 244 boat, purchased in August 2022, equipped with two Yamaha 150hp outboard engines. At the time of purchase, the dealership offered me an extended warranty by Yamaha for two years, for which I paid $4066. I was assured that this extended warranty would provide comprehensive coverage.On April 11, 2024, I encountered a significant issue with one of my engines, leaving me stranded in the middle of the ocean. I promptly had the boat towed to an authorized dealership, Naples Boat Mart, where they diagnosed the problem as requiring a new powerhead. The claim was swiftly submitted to Yamaha. However, to my dismay, Yamaha promptly declined coverage, citing overheating due to a water pump failure and claiming that it was not a defect of the engine.Upon further investigation, it has come to my attention that this is a common practice by Yamahato sell extended warranties and then search for excuses to avoid covering expenses. When I purchased the boat, the engine had only 300 hours, and the dealership performed a comprehensive service, including installing a new water pump, before I took possession. Presently, the engine has only 370 hours, indicating that I have only put 70 hours of use on it. This treatment by Yamaha is highly unfair and abusive towards customers.I urge ********************** to reconsider its decision and honor the warranty as promised. It is evident that the issue is not due to negligence or misuse on my part but rather a failure inherent to the engine. I expect Yamaha to stand behind its products and provide the necessary repairs under the terms of the warranty.I have attached copies of relevant documents, including the warranty agreement, service records, and correspondence with Naples Boat Mart, to support my claim. I kindly request a prompt resolution to this matter and an explanation for the initial denial of coverage.I appreciate your attention to this issue and trust that Yamaha will uphold its commitment to customer satisfaction.

  Business Response

  Date: 05/17/2024

  Hello *************,

  Thank you so much for bringing your issue to our attention. Our records indicate that your son, *******************************, has been in contact with our customer relations department. Based on the last communication that took place on 5/15/24, you son was informed that the issue your unit experienced was not a manufacture defect as the unit overheated multiple times during an interval of 10 minutes. This information was all corroborated by the download (memory) that was pulled from the unit. It was also discussed with your son that although the issue was not a manufacture defect Yamaha was willing to partially assist as a 1x goodwill gesture. This gesture provided assistance in parts only (spherically the block and head of the unit). ************ agreed to the assistance and was instructed on how avoid this from reoccurring in the future as our units come equipped with a "buzzer" that will alert the user of when an overheat is occuring.

  Please feel free to reach out to our customer relations if further clarity is need.

  ************

  Customer Answer

  Date: 05/20/2024

   
  Complaint: 21701835
  
  I am rejecting this response because:Thank you for your prompt response. I would like to obtain a copy of the *** report showing that the engine overheated sufficiently to cause damage to the cylinders. I need to see the maximum temperature reached by the engine in question, as aluminum blocks typically deform at temperatures exceeding 300 degrees Celsius. Another concern I have is which part of the engine failed to cause the overheating, and which part failed to contaminate the engine oil with water. Yamaha seems to be leaving a customer at the mercy of a dealership that is charging over $5000 for labor. I would consider it a fair deal if Yamaha covered at least 50% of the labor costs, as they are not entirely certain what caused the engine to overheat. Yamaha has not disclosed which part of the engine failed to lead to this occurrence. I hope Yamaha will consider my proposal.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/22/2024

  Hello *****************,

  For any copies of documentation either pulled from your unit or repairs performed please reach out to the dealer performing the work as they will the the ones to provide any kind of documentation. Also, in regards to the assistance being provided, as stated in the warranty statement that you have uploaded, factory warranty and our Y.E.S warranty covers manufacture defect. What has been presented has been deemed to not be a manufacture defect therefor warrants no coverage. However, in acting in good faith, Yamaha has offered assistance on parts only as a 1x goodwill offer. Unfortunately, there is no further assistance that can be offered at this time given the information that was provided. 

  Please follow up with you dealer if there is any new information that needs to be presented. 

  Best regards,

  Yamaha Marine Customer Relations

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had the need to re-power my boat and currently have a Yamaha f250 outboard. They advertise a 3.99 financing online and refer you to your local dealer. I contacted a dealer in ********* Fl. and received quote for the re-power. I filled out their credit and the salesman said Yamaha couldn't do 3.99 but offered 11%. This is a bait and switch. I have a 788 credit score and 35% DTI ratio and an annual income of 150k. The manager of my bank agreed this was absurd and she said with my finances I was in the top 5% of preferred borrowers.This appears to be a very unethical practice.

  Business Response

  Date: 05/13/2024

  Thank you for contacting us regarding your concern about the current interest rate. The online information regarding the current interest rate offer "as low as 3.99% APR for 72 months for qualified repower buyers" states:
  
  "*Available for well qualified tier 1 credit customers who finance through ********************** ********* Services, a DBA of Yamaha Motor Finance Corporation, *** (***********). 3.99% APR financing for 72 months at $15.64 per month per $1,000 financed based on pricing of 100% LTV. Must take delivery from retail stock by 5/31 /24 on purchases of new not previously registered Yamaha Outboard Motors manufactured since January 2018. Not all buyers will qualify. Higher financing rates apply for buyers with lower credit ratings. See dealer for qualifications and complete details. Offer good only at participating dealers."

  Unfortunately, this would be a matter for Yamaha Finance who could possibly elaborate on the interest rate that was offered. Their customer service number is: 

  Customer Support: **************
  

  Monday- Friday: 6am-7pm (PST) | Saturday: 6am-5pm (PST)

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21661324
  
  I am rejecting this response because:

  I called the number and was given the run-around and passed off to several people that I had to explain the situation each time and none could tell me why I didn't qualify for the 3.99 rate.  After 60 minutes and 4 reps, the last said he couldn't see why I didn't qualify, but he suggested I write a letter to finance.   Great idea, the offer ends in two weeks, 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 05/17/2024

  **************,

  In an effort to properly assist you and provide the clarity you are seeking it is our recommendation that you reach out to Yamaha Motor Finance Corporation for further information on the the decision that was made. As previously stated, Yamaha Motor Finance is an entity of Yamaha ********* Services however it is not Yamaha Motor Corporation. I understand that you have tried to reach out to them and the ask was to provide a letter with your request. Unfortunately, their process and procedure is not something we can control.

  Again, we understand your frustration regarding this matter however the financial department would be the only ones that can provide any further information. 

  Their contact information is as follows:

  Yamaha ********* Services: **************

  Yamaha ********* Services Marietta Location:
  *****************************************************************************

   *************************************************************************************

• Initial Complaint

  Date:04/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. Our 2016 Yamaha waverunner which otherwise appears to be in very good condition suddenly will not shift out of forward. This is an extraordinarily dangerous condition, and I find it incredible that yamaha has produced such a flawed product with such a hidden risk factor that would be completely unexpected from the consumers point of view. I mean, we use vehicles every day. I've been boating for 50 years and I have NEVER experienced anything from an outboard motor to engines on large cabin cruisers just suddenly stay in forward and be impossible to shift to stop. Look at the Bridge collision in ********* as a danger of uncontrollable boats. And now we see online many others are having similar issues. It is amazing there isn't a class action lawsuit, as someone WILL get injured as a result of their design, and the problem once recognized is obvious. Yamaha is knowingly putting people in danger, and the people aren't aware.The issue is that rather than using a cable or reliable means of shifting, the waverunner shifts electronically. Until it doesn't. Last summer I rammed our dock and pontoon boat when the waverunner suddenly was stuck in forward and failed to shift. I paid the dealer $2141.01 to fix diagnose and fix the problem. Which they said "just happens". I said for that kind of money I sure hope it doesn't "just happen" again. That was August 8th, 2023. We barely used the waverunner the rest of the summer. Well, I just rammed the pontoon boat and dock again because the same problem is now back. Good thing a kid wasn't between the waverunner and the dock or they could have been KILLED! Does Yamaha understand how dangerous this is???? They must be recklessly and grossly negligent not to recall all of these. And now I am left with an expensive vehicle, an expensive repair that lasted almost no time. And what am I to do? How to resolve this? At a minimum, they need to coordinate with dealer to fix. Preferably, they buy it back.

  Business Response

  Date: 05/03/2024

  We appreciate you bringing our attention to the concerns you have regarding your 2016 VX Deluxe WaveRunner. It is unfortunate that you experienced a failure with one of our products. Our product is backed by a three-year factory warranty to ensure consumers are protected against manufacturing defects throughout this time, regardless of how many hours they have logged on it. After reviewing your communication with our customer service department on 6/19/2023, our representative informed you that your unit was out of factory warranty by seven years and the extended warranty by six years with an expiration date of 5/19/2018; Yamaha has an obligation to cover the parts and labor for any manufacturer defects during the unit's warranty period. However, once this time has surpassed, the owner of the unit is then financially response for all repair and maintenance costs. Unfortunately we will not be able to provide any assistance with this unit.

  Customer Answer

  Date: 05/07/2024

   
  Complaint: 21635227
  
  I am rejecting this response because:  products liability for manufacuring and selling dangerous producrs has nithing to do with factory warranty.  You should recall.the product and offer a safe reliable solution before someone dies or are serioualy injured due to your callous negligence, if they havent already.

  Further, it ought to be possible to fix the problem.  Your dealers has collected over $2000 to fix the problem and replaced the *** but I still have the problem.  Is the yamaha product so defective that yamaha techs along with the dealer cannot possibly diagnose and correct such a dangerous condition?  This seems to be the case, which you also did not address at all.

  I didnt say anything about warranty.  So why the irrelevant *** worthless reaponse?

  You completely and utterly failed to even partially address any part of this complaint.

  
  Sincerely,
  
  ****************

  Business Response

  Date: 05/13/2024

  Mr. Treat,

  Recalls are not initiated by Yamaha but rather the Coast Guards to which when one is in place, we cooperate by issuing an approved resolution which includes parts and labor through our authorized Yamaha dealership network. To date, there is no recall related to the failure you are concerned about. The replacement of the *** that was conducted in August 2023, was done so outside of the warranty period to which you were assessed a charge. If the dealer repaired failure and it has since failed again, we would refer you to the dealer who performed the work, which you contacted on 4/29/2024. The dealer did advise if the *** is the cause of the failure, it should be covered under warranty as this part would have a 1-year over-the-counter coverage.

  Please continue to work with Wonderland Marine regarding this matter as they have no troubles resolving this matter.

  Customer Answer

  Date: 05/17/2024

   
  Complaint: 21635227
  
  I am rejecting this response because:

  You have still not addressed the known dangerous condition that exists or the liability of Yamaha should people or property be damaged, or someone is seriously injured or killed due to the foreseeable consequence of a defective design.

  Also, your dealer now says that i need to pay $3000 more to fix the RIDE motor....which is what i told them HAD to be the problem in the first place.  They expect me to believe that a) the intermittantly working system for montha just "happened" to permanently kill the *** on the pqrticulqr occassion that I took it in for service and then also believe that b) the failing ecu was "wounding" the ride motor such that when i got it back the working yet mortally "wounded" motor then failed.  Thus the need for BOTH expensive repairs.

  What an amazing coincidence!  So where is my old ecu to verify the failure???  Nope, not available.  And what about all my wasted time when i tell you what is wrong and you still fail to find the problem circled with giant arrows pointing at it?

  So between yamaha and the dealer i have an extremely dangerous product that is now costing me an enormous amount of time and money for incompetent service, on an item that ia supposed to be of high value.  And even if "fixed" no garauntees there wont be recurrance, damage or injury, and of course asked to shell out more money.

  If a company wanted to burn all bridges with a customer for both the brand, their products, and their dealers, this is a job well done.  Couldn't be LESS satisfied.

  Sincerely,
  
  ****************

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a 2021 AR210, twin TR1 engines and have had multiple issues with it. It has always been serviced by RockStar Powersports with a single exception when initially serviced by Cycle Springs, in ********** ***1st concern:I've been waiting over 14 months to get a new touchscreen and there seems to be no end in sight to that happening.2nd concern:Of greater importance, the boat had been in high and dry storage for about 4 months and in late Jan. 2024 I had it put on a rack to clean. Upon startup of the engines I heard a significant knocking sound and immediately cut that engine (Portside) down. On Jan 30, 2024 I took it to my local dealer RockStar Powersports (formerly ******** Yamaha) in ************, **. They said my Port side water pump had a gasket leak and then a few days later I call to check its repair status and they say that the bearings were damaged/went bad in it, then a few days later advised that the impeller shaft/blade got damaged and so on. They advised that there would be a delay in getting the parts to do the repair and, also said it likely wouldn't be covered by warranty. Upon confronting the dealer's Service Manager about warranty service he said they were trying to get it covered by Yamaha and that the service technician believed it should be covered. Then a week or 2 later they advised that Yamaha required pictures of the damages to evaluate it. About a week or two after that, the service manager said that Yamaha wants them to tear down the engine crank case and send in more info/pictures to determine if another factor may have caused the water pump/shaft/impeller damages to further determine if it's a warranty covered issue. So, its been nearly 10 weeks in the shop with no end in sight. On top of that, the worked performed to date is approximately $1,700.00 and if not covered by Yamaha, that's out of my pocket. Once they tear down the engine/crank case and if its decided by Yamaha that it's not covered I'm looking at about $10,000 in costs as per the service managers estimation to put it all back together with multiple new parts. This is not my first go round with delays in servicing my boat and in getting parts , re: the Connext touch screen/display that is still on backorder.I'm wondering if Yamaha is up to doing what they promise in the YES warranty, doing their job in a timely manner and keeping their commitment to owners by providing the service they imply when the dealers are selling the warranty or if they simply don't care enough. Update: Its now 4/2/24 and no repair in sight. Over 10 days ago corporate asked for pictures of the crankcase and other internal parts which the dealer sent to them on 3/22/24. As of today, they finally got a response back from corporate stating they want even more pictures because the initial ones were blurry, which is stunning that the dealership couldnt bother to check that the original pictures taken were not clear enough. NO OTHER INFO FROM CORPORATE! It took them nearly 2 weeks to simply look at the pics to come back with this ridiculous request. The dealers service manager advised me that his technician who has been doing the work on this engine tells him there is no internal damage other than the original identified problems with the water pump, damage to some bearings in the pump and the shaft/impeller have some damage and that they clearly see was not due to mis-use or abuse on anyones part. They have had the boat in the shop for over 10 weeks now, meanwhile Im still paying boat payments, ****** fees and insurance on the boat that I cant use.Really looking forward to Yamaha stepping up and doing the right thing.

  Business Response

  Date: 04/26/2024

  We appreciate you taking the time to inform us of your concern regarding your 2021 AR210 sports boat. Please accept our sincere apologies for the issue you are experiencing with your boat as we understand how frustrating this could be. Our records show, one of our representatives has been communicating with you in resolving the mentioned concerns, with the latest communication being 4/23/2024. We will continue to provide you with updates on the resolution directly. Thank you for your patience and understanding.

• Initial Complaint

  Date:03/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new 2013 AR192 Yamaha Jet Boat from an authorized Yamaha dealer for approximately $35,000.The boat was used on only a fresh water lake and was serviced at the end of every summer season and stored indoors,The boat was used sporadically throughout the years and was never run at top speed.The boat was cruising at approximately 35 mph and suddenly made a loud grinding sound and came to a complete stop and would not restart.The boat engine was disassembled by our authorized dealer and it was determined that the timing chain had failed and the damage to the engine was catastrophic.The boat has a total of 78 hours on the engine!! (A summary of the parts required for repair is attached totaling approximately $23,000.)Key information: Yamaha was well aware there was a problem with the timing chains on these jet boats. They chose not to do a recall. They DID NOT notify owners of the potential for failure on the 3/4 timing chains, It is my understanding they did issue a TSB. Starting in late 2015 and 2016, they changed the timing chains to a more robust 4/5 product to address the problem.The failure of our engine most certainly was a covered, warrantable part that would not have been part of a routine maintenance. While our boat has been out of warranty for 6 years, again it only had 78 hours of use. My understanding is that we should see *****+ hours of use.We are asking that Yamaha provide the parts for the repair free of charge to our authorized dealer. They refused citing that boat is out of warranty, However, clearly this boat should be considered "almost new" due to the low hours and we want Yamaha to do the "right thing". They knew about this and should have notified owners during the warranty period!!!

  Business Response

  Date: 03/27/2024

  Thank you for bringing our attention to your concern regarding your Yamaha 2013 AR192 Sport Boat. It is unfortunate that you experienced a timing chain failure that ultimately caused your engine to fail. With your unit being 120 months out of Yamaha's 3-year manufacturer warranty, we will not be able to help with your matter. You were provided with this information by our customer relations representative on 3/18/2024, and your Yamaha dealer has also received it.

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 252SE Jet boat. From the first day I got it occasionally the display would reboot. After working with the bot yard and trying multiple things we decided that the screen should be replaced under warrantee. Part # F4YU8K122100 They filed it and I have been waiting for a replacement ever sense. At the end of the season last year the display froze and required that I restart the entire boat before I could access the throttle selector or anything else. This is a safety concern as this could happen when navigating somewhere which would require that I would be able to navigate. Speaking to service they are still waiting on the part however they continue to churn out new boats for customers. I need this replaced before the first day of the season.

  Business Response

  Date: 03/25/2024

  We appreciate you contacting us of your concern regarding the screen for your 2023 252SD. Please accept our sincere apologies for the issue you are experiencing with your display screen. We understand how important it is to have a display that performs properly. As soon as we receive more information from our engineers regarding the trouble you are experiencing with the display screen, we will provide the dealership with more details. Please accept our sincere apologies. We are working diligently to find a solution to this issue. Stay in touch with your dealership for more updates as they become available. Thank you very much for your patience and understanding.

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new Yamaha ar210 model back in 2019, with a Yamaha ************************* in ***********, ** and in 2022 the screen of the boat broke. This part is not an expensive part and back at the time when it broke it was still under warranty. This part is very important to the boat function, because it gives the depth, speed and control of the two engines as well. For the last two years I have been waiting patiently, but now I can't wait anymore. I need a solution for this unbelievable situation. We have not been able to use the boat for the last two years, this is a very expensive boat. For the last two years I have spoken many times with the Yamaha customer service and the dealership, and they never have any solution. They just push the *** of the part, but the last time I spoke to them last week, they said no *** anymore, now the part is in back order (no ***), They told me they have a litigation with the screen vendor, but I can't believe a company like Yamaha, they are allover the word can't fix that problem with the vendor or making a new screen with the engineering department or rewire the boat with another new screen, definably I need solution, fix the boat or buy it back.Sincerely I hope they can be in my shoes and give me a solution with the BBB help.

  Business Response

  Date: 02/22/2024

  We appreciate you taking the time to inform us of your concern regarding your 2018 AR210. Please accept our sincere apologies for the issue you are experiencing with your display screen. Our team understands the importance of having a display that performs properly. We have escalated this issue to our engineers to determine what alternative solutions we can provide for customers in your situation. We are also working on a solution with the vendor of the display screen as discussed with our customer relations representative on 2/14/2024 and was able to confirm with **************************, that you made the purchase of the screen understanding that your warranty expired 7/23/2019. We apologize for the inconvenience this has caused and are working diligently to find a solution. We will contact you as soon as we have new information. Thank you for your patience and understanding.

  Customer Answer

  Date: 03/04/2024

   
  Complaint: 21325078
  
  I am rejecting this response because I'm waiting for this part for last 2 years, every three month they are pushing my eta, also I'm waiting to received a solution from Yamaha, me and my family aren't use this boat for the last two *******, I need a solution now, I can't believe a big and world company like Yamaha can't fix this problem with they engineering team or they vendor, I need to them to fix my boat now or they have buy it back.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/06/2024

  We understand you have been waiting on your display screen order for an extensive time. We are working diligently to determine the best solution with the vendor of the display screen and have made note of your frustration. Once we have an update, the information will be provided to the dealer so we encourage you to continue communicating with them for the latest information. Unfortunately, we do not provide any compensation for any loss of use with any of our products. This is specifically excluded within the Owner's Manual warranty policy.

  Customer Answer

  Date: 03/08/2024

   
  Complaint: 21325078
  
  I am rejecting this response because:

  It's infuriating to invest in a product only to be abandoned when it comes to support. Either supply the necessary part or provide a viable solution. This unavailability has left my boat unusable for years, trapped in my garage.

  Ignoring loyal customers like myself is unacceptable. Your negligence has left me feeling thoroughly wronged. I didn't expect this from such a big company. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im the owner of a 2018 Yamaha SX210 Boat, I have a recurrent issue with an important part of the boat, Yamaha screen display. I have had at least 5 replacements and waiting for another since 3/23. I had call several times and no good answer, yet my boat is not being used. As per Yamaha supplier is not providing parts back to them. No good answer is coming to resolve the issue. I purchased boat from BMC Boats ******* **, they did most of the work. Then I started using **************** in Rockeledge ** who are the ones waiting for parts.

  Business Response

  Date: 01/19/2024

  Thanks for bringing your concerns regarding the display screen to our attention, and we apologize for any inconvenience this may have caused you as a result. Boater's Exchange provided additional information, and we have been able to determine a solution. However, the dealer will need to remove the screen from your boat. According to our understanding, the boat is currently operational and has been for some time. If you make arrangements with their service department, we will be able to assist them.

  Customer Answer

  Date: 04/19/2024

  screen conext not working properly and wont let the boat function at its capacity

  Business Response

  Date: 04/26/2024

  We appreciate you taking the time to inform us of your concern regarding your 2018 SX210.Please accept our sincere apologies for the issue you are experiencing with your display screen. Our team understands the importance of having a display that performs properly. Our priority representative has been communicating with you in resolving this matter, with the latest communication being 4/25/2024. We will continue to provide you with updates on the resolution directly. Thank you for your patience and understanding.

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to warranty faulty exhaust corrosion problems on **** to 2015 yamaha outboard motors f150txr lf150txr the company has long known they had a problem with exhaust corrosion in the 150 200 225 250 and 300 motors they need to stand up and at least supply parts to repair.

  Business Response

  Date: 11/27/2023

  We appreciate you taking the time to bring your concerns to our attention. Yamaha stands behind any manufacturer defect on its units as a part of its Limited Three (3) year Factory Warranty. Corrosion,however, is not considered a defect as it is a preventable maintenance item as stated on the owners manual of our units. Please refer to the owners manual for proper maintenance of any of the models listed or feel free to visit our ******************* section on our Yamahaoutboards.com website for further guidance on corrosion prevention.  

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yamaha sold me a brand new lemon jetski.The Jetski constantly stalled out and even would start on its own. I brought it into the dealer 4 separate times for repair and still not sure if it is fixed as lake season is over. Also barely got to use it all summer as it was in the shop.On the last time it stalled during a windy day after it was supposedly repaired it was pushed into the rocks and now the hull is beat to ****.The dealer blames yamaha and yamaha blames the dealer but the customer (me) is left with a beat to c*** brand new jet ski and yamaha will do nothing about and even said they went above and beyond. This is how yamaha treats people who buy there products and i even had an extended warranty. Also had to replace a battery and constant stereo issues. All this on a 2022 top of the line jest ski.

  Business Response

  Date: 11/16/2023

  Thank you for taking the time to bring this concern to our attention. In March of 2022, Mr. ****** purchased a 2022 VX Limited HO waverunner from one of our authorized Yamaha dealerships in **********, **. When he reached out to our customer relations department for the first time on 9/7/2023 to inform us of his concerns, our representative offered to reach out to the authorized Yamaha dealer in *********, ** where ****************** had taken his unit in order to determine their diagnosis of the unit. In this case, our dealer had direct communication with our corporate Technical Advisor and inspection instructions. He determined that the issue was caused by a pinched wire. During his initial conversation, ****************** admitted to the representative that the unit hull swelled, to which he had to drag it to a rocky ***** to get to safety and felt Yamaha should pay. Although we support safety being the primary goal in any case, we would not cover the damage caused by his decision. Despite the pinched wire not being a manufacturer defect, we helped anyway. This demonstrates our commitment to providing excellent customer service and being proactive in our approach to resolving any issues that *** arise. Additionally, it shows that we care about our customers and are willing to go the extra mile to ensure that their needs are met.  Yamaha provides setup instructions for dealers preparing units for our customers leading up to ownership. However, it is solely the responsibility of the dealers to ensure it is properly and thoroughly assembled to prevent these types of matters from occurring. We encourage all customers to notify an authorized Yamaha dealer should they experience any questionable behaviors or failures in order to identify and address the concerns within a timely manner.

  Business Response

  Date: 11/22/2023

  Thank you for the communication. Our Priority Representative has been in contact with ****************** and will continue to provide him updates as well as our next steps. 

  Business Response

  Date: 11/22/2023

  Thank you for the communication. Our Priority Representative has been in contact with ****************** and will continue to provide him updates as well as our next steps. 

  Customer Answer

  Date: 07/12/2024

   
  Complaint: 20739989
  
  I am rejecting this response because: Yamaha has tried to fix electrical issues with my 2022 wave runner with full warranty at least 6 different times and we are still at square one. This jet ski stalls out and starts in it's own. At the end of last summer it sustained heavy hull damage when was acting up on a windy day. This wave runner has been in the shop more than it has been on the lake. The continue to say they will fix it but the definition of insanity is doing the same thing over and over and expecting different results. It is now at the 4th mechanic two of which are Yamaha certified and they are unable to replicate problems. This isn't surprising because it will work well for a while then boom it goes crazy. It has already needed a new battery that i paid for out of pocket that missed the warranty period by a month. I also paid out of pocket another $200 to take it to the best mechanic around who did not find issues. In addition, I had drive it 2.5 round trip to take it in for an estimate on hull damage at minimum of over 5k (Northside Collision, ************* ************) obviously not reimbursed for time and gas by Yamaha. At this point I want to return this for a full refund and get a new model. This has been a circus, ******* are short here in SD and here I sit for the 3rd summer with this piece of junk in the shop. Yamaha also apparently doesn't understand that you can't have issues with a Jet ski while it sits in storage over the winter. They must think you can drive it over a frozen lake. Done with this thing.

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/22/2024

  Thank you for reaching out to us regarding the reoccurring issue you've been experiencing with your 2022 VX Limited HO. We apologize for any inconvenience this has caused and understand the importance of resolving it promptly for you.
  
  To ensure we address this matter effectively, we recommend taking your wave runner to one of our authorized dealers for the dealer to inspection the wave runner.
  
  Our priority representative has been in contact with you and will keep you updated with this process.
  
  We appreciate your patience and cooperation as we work towards resolving this issue for you.

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 20739989
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************