Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm just submitting my two (2) situation / status letters regarding my Yamaha F 200 XB outboard motor, which I have owned since purchasing new 2 years ago, and has leaked oil since day one! I've worked with my orig. dealer, who have been awesome at every turn, but I'm extremely disappointed in Yamaha Corp. at this point to have just authorized my motor be torn down and reassembled twice... still continuing my orig. 3 year warranty, though now, they just want to ship a new short block from *****... still no idea where a new cyl. head will come from or when, and yet, my $18,000 + motor with just over 65 total hours on it will never be as good as orig. after having multiple tear downs and reassemblies. Parts not expected til at least Feb. 2024!As Yamaha is a huge world wide company, I'm amazed they wouldn't make this situation right by simply crating up a new motor and shipping it to my dealer King ****** Marine in **********., to swap out motor for motor. They've already spent $4136.11 from the first warranty tear down, and now this 2nd time will likely be 3 times that cost, if not more, and my motor will not be as good as an orig. factory assembly, inspected, run, and warrantied motor.Now I did have a great conversation this morning with ***** from Yamaha Customer Relation's call center in ********, **., and he said he'll be passing my issue and concern up the chain, and that maybe I'll hear something in a couple weeks. I just wanted my complaint to be documented somewhere, thus I'm posting it here.My first choice or hope would be, after this long... a complete motor replacement with the same 3 year factory warranty. At a minimum, I'd appreciate locating and expediting my new short block and head to King ******, along with extending my warranty by a couple more years. I've owned and loved Yamaha motors for nearly 40 years, and don't want to switch makes, but obviously this has been a nightmare experience.Thanks for whoever's time reading this.*****************

  Business Response

  Date: 11/17/2023

  We appreciate you bringing this issue to our attention. After thoroughly inspecting *************************** outboard, the dealer filed an authorization claim within an acceptable timeframe after determining the cause of failure. Currently, we are researching the best measures to obtain the parts quickly since the parts must be auto-shipped directly from *****. ************** will be updated as additional information becomes available.

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20855466                                   My Response to Yamahas lack of action to the BBB   11-21-2023
  
     I am rejecting this response because: 

     I'm very disappointed in a corporation as substantial as Yamaha to seemingly just blow me off.  Yes, the dealership did go through my motor at significant length, as I know the lead mechanic and owner very very well, and I certainly trust their skill, knowledge and integrity 100%, and have no doubt they'd agree with me that at this point Yamaha Corp. ought to step up and do the right thing, and simply ship a new motor out to swap, and ship the orig. motor back to Yamaha.  That's what a company or manufacturer with integrity would do. 

     As I stated before, I've been a mechanic most of my life, as well worked in manufacturing, and this method of tear down, investigate... at some point is counter productive, never mind how the customer feels, who certainly played no part in this flaw in manufacturing to cause, worsen or perpetuate this oil leak that has gone on since day one when the engine was bought brand new out of the crate.  I could easily put on a couple hundred hours per year, though in 2 years so far, the boat/ motor have just over 65 hours total.  I certainly can't operate it with confidence, nor enjoyment after spending $18,000+ in purchasing my F 200 XB.  Now to be told, just sit tight and wait months and months til Spring on **** to once again use my boat... I'm supposed to continue having the same faith I've had in Yamaha for over 40 years.  I've ALWAYS loved and trusted my Yamaha motors, but had I known the dismissive nature of Yamaha's warranty ****** I'd have definitely gone with a Mercury for a first.  This entire experience with the warranty ***** will always leave a bad taste in my mouth, and any opportunity I find to share this particular experience with any on-line forum, people I know in the fishing and boating world, you better believe I will.

     What really upsets me about this whole tear down my motor twice, re-assemble, don't extend the warranty, and just proceed forward as if nothing's happened, aside from so many months of not being able to use my boat, all the while of course paying insurance, etc., all I'm told by Yamaha Customer Relations is that it's simply being pushed up the food chain for review.  No one has EVER called me back or responded in anyway, yet it sure only took Yamaha just a matter of days to respond to the BBB complaint, in such a cavalier manor... ahhh, no big deal, we'll just ship some parts from Japan (the short block), and try to expedite the rest (the cyl. head that's yet to be located.  My motor will NEVER be as good as one that had never been torn down... let alone twice.

     I get it Yamaha, I'm just one little disgruntled customer, not a big retailer, government contract, etc., but this is definitely not the right way to treat ANY customer with such an expensive item... defective from the factory, and now over such a long period of time.  Show some real integrity as a company.  Maybe this is as far as it goes with Yamaha with the BBB complaint, but I know I've been very very patient and understanding, and now being treated like c*** with no response from Yamaha Customer Relations... not given anyone else's names, emails or phone numbers up the review chain of supervisors / managers, and just a hurry up and wait response to my complaint to the BBB.  I'm going to look into even any legal advise, which I never imagined I'd even have to consider.  At this point, with this sort of a brush off response from Yamaha, you've certainly lost a life long customer.  Again, it goes without saying, I'll make my situation and experience with Yamaha Customer *************** and ************** known as far and wide as I can.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 11/22/2023

  We would like to extend our sincere apologies for any inconvenience you may have encountered during the course of our process, and we regret to hear that you are very disappointed in the services provided by our organization. In the event that a manufacturing defect should lead to a failure of the 2021 F200XB Outboard, the consumer is protected by a 3 year factory warranty that ensures the product's quality and durability. If Yamaha deems a part to be defective due to faulty workmanship or materials, the manufacturer will repair or replace it at no cost to you. It is the consumer's responsibility to make sure that the unit is available to the dealer so that the dealer can diagnose, resolve, and repair it. There is a standard process that is followed by all Yamaha authorized dealers, no matter what type of consumer they serve. In order to provide you with the most efficient assistance along the way, we strive to be attentive to your concerns. We do not want you to feel like we are overlooking any of them. As a result, King ****** Marine has determined that your unit is repairable, and the dealer is following the appropriate protocol to do so. Your request when you spoke to our Customer Relations representative on 11/10/2023 will be re-examined once the unit has been repaired in full working order and you receive it, as our main focus is to repair your unit and give it back to you as soon as possible. Additionally, a Priority Representative will contact you by phone within the next 24 to 48 business hours in order to assist you further.

  Customer Answer

  Date: 11/30/2023

   
  Complaint: 20855466
  
  I am rejecting this response because:

   

     Well, I can certainly see Yamaha responds to the Better Business Bureau complaint right away, and ironically even say at the end of their response on 10/27/23, that they will have a priority representative contact me within the next 24 to 48 hours.  Well here we are 72 hours later, and there certainly has been no phone call from anyone at Yamaha, nor have I been able to reach anyone when I call there # ************, all the while I only have 7 days to respond to accept a reject their response, or it will close out the BBB complaint.
  
     I am increasingly frustrated with Yamahas Warranty / Customer ********************* because I feel absolutely dismissed and blown off, and as well  can tell they are just not hearing what Im expressing writing, or choose not to validate my multiple reasons for frustration and disappointment as a customer of their company.  I know darn well that the dealer, King ****** Marine, is more than capable of diagnosing, the problem, and Yamaha wants to just send some parts after months and months of waiting to repair my motor, but my whole issue with this is the fact that my motor has now been torn down two separate times, and will be put back together, but will never be to the same quality as it was originally from the factory.  Nothing mechanical ever maintains the same integrity as its initial assembly, QA inspection and operation.
  
     I certainly feel I'm not an equally valued customer by ********************** or theres no way I would ever have to be writing any complaint or responses whatsoever.  This shouldve been handled months ago.  I still say that Yamaha makes an outstanding product, the best outboard motors Ive ever owned, but in the event you have a problem, which, from time to time happens with every mechanical item built by human hands, but the way they attempt to resolve problems, or honor their warranty is absolutely horrible.

     I am certainly not just attempting to say, Hey I want a new motor... because I have or had a new motor, with only 65 hours on it... barely broken in... however, after being torn down, reassembled and rebuilt for the second time... no, I no longer have or maintain a motor with the same or equal to integrity as a new motor, and again, a warranty that will expire in November ****, just 7 or 8 months down the road from when I might get my boat back in the water.  I have no doubt this is not how you'd treat one of your own employees or maybe one of their family members with the same situation.  Again, I caused none of this problem, and as you can see by my attached picture, I take meticulous care of my boat, motor, truck, trailer, etc., better than most by a long shot.
  
     On top of the fact that my motor will certainly not be as good as it was straight out of the original crate, or the fact that my motor has spent more time apart and leaking oil than it has been being used and enjoyed that once its finally back together and back in my possession to be used again in the spring of ****, my **** warranty only got 6 to 8 months left in it. That is an absolute slap in the face. I have already spoken to quite a few people about my frustration and disappointment with Yamaha corporations, warranty, policies, and how they treat an individual customer. You can say, tell your blue in the face that you treat everyone the same, but I know for a fact that is not how you have dealt With problems, a friend of mine dealt with with a government contract and problems with Yamaha lower units a couple years ago. The lower units were certainly repairable, but yet Yamaha crated up a couple of brand new ones and ship them out.
  
     I would probably be even less upset if my stuff was getting fixed right now. My boat is sitting in my carport right now at home with the motor on the back of the transom, minus the power-head / long block that has been removed and it just has the cowl on top. Every time I have to walk by my boat, Im absolutely disgusted. I can guarantee the next motor Im shopping for, fortunately unfortunately for me will be a Mercury, and I will share my experience and every opportunity I have both online and in person.  I never could have expected this from a company as well known and loved as Yamaha.

  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/16 I purchased a 23 yamaha fx svho limited from broward motorsports tequesta for 22k. At the time of delivery I never received the accessories package that was supposed to be sold with the ski. The dealer claims that yamaha never sent it to them and now its on backorder. When calling yamaha they have not been able to give me a clear answer on when I should expect to receive it or if I will receive it with the 24 waverunners becoming available. Yamaha should not be selling these skis without the package available. This is consumer fraud. Can someone please get this resolved. Its almost been 2 months and I still have gotten no where. I also have multiple warranty claims since the ski had cosmetic damage and still no answers of when the parts will come in. Please have someone contact me so we can get this resolved

  Business Response

  Date: 10/16/2023

  We appreciate you bringing this matter to our attention. We are sorry to hear your limited kit which should have been included with your 2023 FX Limited SVHO was not included. Based on our communication with the dealer, the new limited kit was installed and its accessories were provided to you. Because the limited kits are shipped separately from the units, we do not know if the dealer has not received them unless we are notified. Upon completion of the claims process, a decision will be made regarding the claims filed by the dealer. We ask that you reach out to Browards Motorsports of Tequesta for claim updates.

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new ********************** 212SD Boat last summer for about $75,000. From the moment we put the boat in the water the electrical system failed repeatedly, rendering the boat unusable. We brought the boat to an authorized dealer for repair on three different occasions but they could not find or fix the problem. I contacted ********************** corporate and they would not respond to me, other than to tell me to call their customer support line. I called and they were not able to help. The boat is broken again with the same issues and not usable. ********************** has not been helpful. I do not know what to do other than hire a Maritime Attorney and sue ********************** under the ************************* Warranty Act.

  Business Response

  Date: 08/21/2023

  Yamaha Motor Corporation has been working with **************** on a resolution for his issues. We are continuing working with him as discussed during out last phone conversation. 

  Business Response

  Date: 08/28/2023

  The boat has just made it back to an authorized dealer, and we will continue to work with **************** once an assessment is made. 

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my New Boat to Marine *** in ***** **, because of pitting corrosion on the Lower unit of my Yahmaha outboard Motor.. On first visit the mechanic said that I or some one had drilled holes on the lower unit, after discussing it further they checked and found out it was part of the engine. Now the mechanic said that the corrosion because of being in the water long period of time with electrical currents.. boat is in dry storage said the south Pinera boat storage could prove it. Did want to hear it said sand the corrosion and paint it. Looked on internet saw numerous law suites against Yamaha for this. This is a 2021 new Scout ***** boat, with only @about 30 some hours. Used in ********** ** on fresh water now in salt water. ******** said there was a water line from extended time in the water bought the boat around Aug 2021 went out a few times on the Ohio River. Then storage at ********** Underground boat RV *************) dry in door storage in nov 2021 till May 2022 then to South Pinera boat RV storage. Told them they could verify not in water storage they didnt care. Said Yamaha wont fix it sand it paint it my self.. First noticed it around Oct or November 2022 last year. Boat been in South Pinera Boat storage *************) since May 2022 not in water. Its a boat not a car supposed to be in water.. read some faxs on internet discussing causes none of what the mechanic said. Can provide copys of what I read on the internet of causes and you can see the class action law suits related to Yamaha outboard corrosion issues.

  Business Response

  Date: 09/08/2023

  Thank you for bringing your concern about your 2020 F150 Yamaha Outboard to our attention. I understand you have contacted Marine Max ***** an authorized Yamaha dealer, regarding the failure of your unit. According to their findings, stray current caused the failure, not a defect of the manufacturer. Due to it not being a warrantable defect, we would not be able to provide any coverage and will have to refer you to your insurance company.

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new Yamaha Model 300F300XA Serial ***********************/19/2019 at ***************** Boats with an extended warranty YES that expires on 06/25/2024.I complied with maintenance and lubrication requirements specified under warranty at ************** Marine Services my records available there.I was at the sea when started a loud noise I have a video for that. I took to the mentioned place to do the claim for ************ Unit To be replace he asked for $800.00 even before filing a claim. After a month ***** notified me that the claim was denial without any explanation or proof of the claim and the denial ***** refused to provide stated that is I want those papers hired a lawyer to ask for.I also have a timing belt job there that does not cover the warranty that cost $550.00 I know that and has no problem to pay for, but due to the situation I want to wait until I know why the claim is denied and see the claim information. The reason for that is the bad attitude and how I mistreated this person I really do not know is the claim was filed and why he is charging me $850.00 for is not job has been performed. I have felt discriminated against by this person. I do not know is because I am Hispanic, and he believe he has the right to treat me so bad. At his point I have doubt is claiming been filing and money receive without doing a job for me and other clients, Is the owner of warranty at the place have all my record is not allow to information and customers be treated like this.I have lived in this wonderful country for ****************************************************************************** this way.I tried to contact Yamaha directly and waited but no one contacted me as they said.What is the reason to have warranty is not cover a malfunction? I was unable to use my boat during the summer, that we enjoyed as a family, especially with my kids.Documents attached.I respectfully request your help to resolve this situation in and prompt manner.

  Business Response

  Date: 09/07/2023

  Thank you for bringing your concern regarding the denied warranty claim to our attention. Please accept our sincere apologies for your experience with ******************* Marine when your outboard failed. The Priority Representative will contact you today to discuss the denial of the warranty claim in greater detail.

  Customer Answer

  Date: 09/09/2023

   
  Complaint: 20458611
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/11/2023

  We attempted to reach out to ****************** but was not successful. A voicemail was left for the customer to give us a call back at his earliest convenience **************

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2018 Yamaha 200hp outboard that was purchased new in 2019 as part of an ************** package. Every year since purchase the trim function has broken. The motor will get stuck while going down from Tilt to Trim. This happened in 2019, and was repaired by the Yamaha certified dealer, and has happened again every year, with the same dealer repairing it every year. In 2022, the Yamaha representative was at the dealer and supervised the replacement of the tilt/trim hydraulics. The problem has happened again in 2023. This causes me expense in transporting the boat to the dealer that is 60 miles away. I do not have a trailer, which is an additional transportation cost. It also takes the boat out of commission during a very short boating season in ********. The exact same issue has happened 4 times. I even had to buy an extended warranty because I have no faith in this motor. The engine and *********** unit is fine. I would like a new transom mount, and tilt/trim hydraulics. ********************* in ******** is the certified dealer. They have all the paperwork and repair history.

  Business Response

  Date: 08/21/2023

  Thank you for bringing up your concern about the tilt and trim not working. Please accept our sincere apologies for the issues you have been experiencing with your unit. **** at Mads Outdoor has been contacted and states that they were unaware you had experienced another failure, but will contact you to schedule a pickup. Sadly, Yamaha does not cover transportation fees or loss of use in its warranty guide, which is located in our owner's manuals.

  Customer Answer

  Date: 08/21/2023

   
  Complaint: 20500240
  
  I am rejecting this response because:
  I accept that loss of use and transportation is not covered by Yamaha's standard warranty.  My concern is that the exact same issue has happened four times in four years. What is the policy on how many failures of the exact same functionality constitutes a lemon, and warrants a replacement? I'd like assurance that Yamaha will replace the outboard motor or provide a lifetime warranty on this failure. 

  Sincerely,
  
  *************************

  Business Response

  Date: 08/28/2023

  We are working directly with *************** and Mads Outdoor to ensure the issue he is experiencing will be properly identified and resolved. **************** will continue to use his unit until it is time to winterize it and then we will proceed with troubleshooting in order to prevent any further loss of usage.

  Customer Answer

  Date: 08/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the next step in getting to a resolution is satisfactory.  The problem is a chronic issue and the fix has not yet been determined.  It will likely take a year to know if the issue is resolved because the boating season will shortly be over and the fix wont be tested until Summer 2024.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a Yamaha AR190 jet boat in *********************************************************************** to clear it out even the Yamaha dealership we bought it at and store and maintain it every winter since purchase says they cant open it and struggle with it if you lol Im line everyone seems to have this issue with the Yamaha boats every year we ask them to fix and they cant they say take it out everyone you drive it lube it if its stuck take a rope and a board and try to get it off this is ridiculous and costs us many days of using our boat every summer and none seems to know how to fix for the cost of this boat I want a fix not to Have to use a rope and wood board and even then we cant get access at times so we cant use our boat Yamaha seems to have no answers ???? If you cant fix it but the boat back. *****************************

  Business Response

  Date: 08/14/2023

  Thanks for bringing our attention to your concern about the access port. Please accept our sincere apologies for any problems you are experiencing with its removal. You can prevent the plug from becoming stuck in the access port by leaving it out when you aren't using or transporting the boat. Deterioration and corrosion can contribute to it becoming stuck over time, making it difficult to remove. To reinstall the access port cap, you should clean any sand or foreign matter from the cap or port surfaces. Yamalube Waterproof Marine Grease can be used on the seal. Information regarding the install and removal of the access port can be found within the Yamaha Owners Manual for your unit.

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20460071
  
  I am rejecting this response because:
  

  I am not satisfied with the reply. We know this and have been doing it since the first year we bought the boat and it still sticks and as if you look on line so many complaints regarding this matter to have to put a rope around it and a board and try and leverage it off and Yamaha also have issues getting it out. Seems a lot especially for one person ???  Is this the answer to do nothing Yamaha  ? **************************;

  Sent from my iPhone

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/17/2023

  We apologize if the information provided is not satisfactory. When the plug is removed after each use and the area is cleaned free of debris, the plug should be able to be reinserted. Whenever the dealers have difficulties performing this action, they can contact our technical department so that their concerns can be reported to the proper channels.

  Customer Answer

  Date: 08/17/2023

   
  Complaint: 20460071
  
  I am rejecting this response because: I would like Yamaha to contact ************ Marine in ******** ********* this is where we purchased our boat new in 2013 and have done all service. They have record of every time we have had issues with the plug and even they said its difficult for them to get it out our lake is super clean so is unrealistic to remove it every single time we use the boat sometimes a few times in a day we want this issue addressed also go on line to see all the other complaints and issues people have to use ropes and wood boards to pull out their plugs too address this issue or we will be collecting information for a class action suit Yamaha is not a cheap boat stand behind your merchandise. **************************;
  
  

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Yamaha FX Cruiser HO on June 29, 2023. The fuel tank is advertised to hold **** gallon and goes to low fuel warning when it has used only **** gallon. The warning buzzer then goes off every 6 minutes and the only way to shut it off is to release the throttle completely. This is totally unexceptable and I want a fix for it. I am finding out now that Yamaha has known about this for along time. In all there brocheres and web site info that they advertise it states nothing about having that much fuel in the tank with a low fuel warning that constantly goes off which isn't an enjoyable ride. I don't wish to go to the ****** everyday for fuel. I would consider that Yamaha is using false advertising and misleading the public as everything is stated **** gallon. No one would expect or except a product that has over 7 gallons left with a low fuel buzzer going off.

  Business Response

  Date: 08/01/2023

  Thanks for bringing your concern about your 2023 FX Cruiser HO Wave Runner to our attention. It is our sincere apologies that you have been experiencing problems with your fuel meter. We understand the inconvenience this issue may have caused and we are committed to providing you with a satisfactory resolution. We are currently investigating the issue and will work with you to determine the best course of action. We will work directly with your dealer, Surdyke Yamaha & ******, to resolve this issue.

  Customer Answer

  Date: 08/06/2023

   
  Complaint: 20369371
  
  I am rejecting this response because
  I have not been contacted by Yamaha Company  or Surdyke Yamaha the dealer about a fix to my fuel tank issue. 

   

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/15/2023

  We attempted to make contact with **** at ******* Yamaha & ****** on 8/15/2023 to which he was not available so a message was left for him to return the call. We were able to reach out to ****************** regarding his experience to understand what exactly was going on. A commitment to follow-up with him on 8/16/23 was made and we will continue to communicate throughout the delivery of the replacement gauge for his 2023 FX Cruiser HO Wave Runner. The reference number for this case is 1-10107724773 and should ****************** have further questions, he is welcomed to contact our customer service department ************** option 2 for Watercraft.

  Customer Answer

  Date: 08/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After phone conversation with ******* I do think that Yamaha will follow through with what she said.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 06/24/2024

   
  Complaint: ********
  
  I am rejecting this response because: Purchase a 2023 Yamaha FX Cruiser at the end of June 2023. I filed a complaint with your BBB shortly after that the claim number is ********. I received assurance that the factory was working on the problem and they would take care of the issues. There so called repair update didn't fix anything. The waverunner holds 18 gallon of fuel and the low fuel indicator starts showing with a little over 9 gallon used. At alittle over 11 gallon used the low fuel buzzer comes on and you have to throttle down to be able to shut it off, then it starts buzzing again in 6 minutes and you have to throttle down again to shut it off. This is unacceptable as a owner and rider. Checking on the internet there are many complaints talking about this same issue. I also have seen that there is a class action lawsuit against them.

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/12/2024

  Thank you for bringing your concern to our attention. We are sorry you are experiencing fuel gauge issues. We understand the inconvenience this causes and apologize for any trouble We would be happy to assist you with your concerns. Your unit currently has a meter reprograming technical bulletin that *** addresses your concurs. If you are experiencing any other issues, you will need to take your 2023 FX Cruiser HO Wave Runner boat to a Yamaha dealer.

  Customer Answer

  Date: 07/12/2024

   
  Complaint: 20369371
  
  I am rejecting this response because the company has no concern about all the complaints  on the fuel issues. All ******** that I spoke with at Yamaha could keep saying it is a safety  issue. Although my unit isn't constant with the numbers that are supposed to be left in the fuel tank according to ********.. He said I could take it to the dealer  to be checked but would more then likely have to pay the bill for checking because of his "clause" defects only are covered.  I guess Yamaha has no warranty for foolish manufacturing and don't  care about making there consumers  satisfied.
  I will not except anything but a fix for my issue  on my FX Cruiser. The complaint against  Yamaha can stay open until it is solved.

  
  
  ***************************

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Sportsman Boat with a Yamaha motor in 2017, the motor was a 2016 and boat was a 2017. Yamaha motor hours are 323 and barely a year out of warranty on the product. Piston blew as a defect to the motor causing damage to our motor as we were driving the boat placing all passengers in danger. Yamaha will not accept liability for the defect of their motor. We have confirmed with Riverside Dealership in *****, **************************************** ***************** that this event occurred due to Yamaha's defective product alone, the boat is in perfect condition, all maintenance performed by the dealership. Yamaha is denying responsibility leaving us with a boat that is nonfunctioning unless we pay for a new motor out of pocket.

  Business Response

  Date: 07/21/2023

  We appreciate you bringing our attention to the concerns you have regarding your 2016 F150XB outboard. It is unfortunate that you experienced a failure with one of our products. Our product is backed by a three-year factory warranty to ensure consumers are protected against manufacturing defects throughout this time, regardless of how many hours they have logged on it. After reviewing your communication with our customer service department on 7/20/23, our representative informed you that your unit was out of warranty by three years with an expiration date of 6/8/2020; therefore, we would not be able to provide any assistance. 

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 Brand new 2023 FX Cruisers have been in the shop since purchased in April 2023. Both have faulty touch screens. One ski worked for a couple of hours then had a fuel gauge issue. The other never worked as the touch screen would not come on. Took them back to the dealer where purchased and they have sat outside, in the ******* sun, since. ***** at Yamaha customer service tells me there is nothing Yamaha can do since they are having supply issues. How is Yamaha supply issues my problem after paying north of $40,000 for two Waverunner? ***** says Yamaha is aware of the problem. If so, why are they still selling new units? Why not take care of the units you have already sold. Unless of course the new units have the same faulty screens. Nearly four months in the shop. School starts next week and summer is coming to an end and my daughter and I have not been able to use our 2023- Waverunners. **************** from ********************** amounts to them replying "we are sorry for your troubles or "we understand", please contact us at ************. I have called them many times with no solution.

  Business Response

  Date: 07/17/2023

  We appreciate you informing us about your two 2023 FX Cruiser HO waverunners. We apologize for any inconvenience the display screen fault has caused for you and your family as this was never Yamaha's intention. It is our direct responsibility to work with K M Cycle & Marine to obtain the displays to resolve the issue you are experiencing. This information was relayed to you on 7/5/2023 when you spoke with our customer service representative. It has been our observation that this issue does not occur with all waverunners. Those that do experience this issue have been able to resolve it easily after the display was returned. We have taken steps to identify the cause of this issue and have identified several corrective actions that can be taken. We are currently in the process of informing all of our customers of the potential for this issue and have updated our customer service protocols to ensure that this issue is addressed quickly and effectively. Thank you for your patience and understanding.

  Customer Answer

  Date: 07/18/2023

  I typed a lengthy reply and received a message that 3 uploads did not go through. Please confirm you received my message.

  Business Response

  Date: 07/20/2023

  Good Afternoon,

  Unfortunately it did not go through. The last message we received via BBB was your initial concern to which we replied.

  Customer Answer

  Date: 07/21/2023

   
  Complaint: 20305883
  
  I am rejecting this response because:

  My Waverunners were purchased at a Yamaha Dealership in ****************************** in March of 2023. As soon as I brought them home I took them out and one of the screens would not come on at all. The other seemed to work fine but showed low fuel even though the tank had been recently filled. I contacted the local dealer immediately and was told that both screens would need to be replaced. ***, the manager of K M Cycle and Marine, stated the fuel issue had been an ongoing problem and that because the other unit started, without the screen turning on, it was a issue that required replacement. Apparently, the unit is not supposed to start without a proper working screen.

  I was told by KM Cycle that they would contact Yamaha to get the process of warranty started and that it would be a quick fix to replace the screens. They gave the impression it could be done in a day. (see previously supplied work order date that has been circled showing the estimated completion date in May). When I dropped them off at KM Cycle I was told they would get right on them. Weeks went by and having received no follow up call; I called service. I was told that the bad screen had a loose batter connection and was working fine and that the other screen was in need of replacement, but they had no idea when that would be because Yamaha was out of stock. I immediately called *** at KM Cycle and told him I had already checked the battery cable and that the defective screen in unit two was not related to that. The unit would work at time and then stop. He checked on it and agreed it needed replacement. He told me in a follow up call that he spoke to his contact at Yamaha and both units would be replaced.  So going all the way back to May of 2023 I was told two new screens would be installed. I waited, and waited, then on June 22rd I was told both screens were replaced, and I could pick them up. On Saturday, June 24th, I drove six hours round trip and attempted to pick up the skis only to find that unit number two screen would not turn on and the unit would not start. ***, happened to be entering the shop at the time and confirmed this with me. Contrary to what I was told, the screen was never replaced, and I was told it was because they did not have any replacement units. 

  The shop itself made no attempt to come out and check the units with me when I went to pick up the Waverunners. .They had been sitting in the ******* sun, uncovered, for months and were both filthy. In addition, one was drained of fuel to replace the sensor. 

  Now, to Yamahas assertion that I was contacted on July 5th regarding Yamaha reprogramming the units and returning them. This is correct, but only after the skis have been sitting at the service center for months. I had spoken to Yamaha customer service representative, Jeret, on many occasions. He simply told me over and over that it is a supply issue that Yamaha can do nothing about. That is not my problem it is Yamaha's. The ** were purchased brand new in March and to this date only one unit has worked and has less than 3 hours on it. My daughter who I purchased the units for starts school on July 27th which effectively means a entire summer of use has been lost. Apologies from Yamaha are not sufficient.  There is a known issue with the screen and they keep selling them knowing they do not have replacement parts. I would have been better served leaving my money in the bank and collecting interest rather than having two inoperable ** for the past 5 months. 

  Today is July 21, ********************************************************** know the status of the repairs. I attempted to talk with the owner ******************** two weeks ago but was told by his manager that he had nothing to add and would not be calling me. 

  Please Yamaha, do the right thing here. I have owned many small and a couple very large boats in my lifetime and I have never received such poor service or so many excuses. Problems arise, I get that. But with not customer support and virtually no follow up, you leave me no choice to handle this issue through social media and/or seek legal counsel. I have documented every conversation and have no doubt that I can show both Yamaha and KM Cycle have acted in bad faith. 

  
  Sincerely,
  

   

  
  ***********************

  Business Response

  Date: 07/28/2023

  We understand that you are frustrated with the delays and the lack of response from K M Cycle and we want to help. We are working directly with K M Cycle to ensure that your concern regarding the faulty fuel reading is properly resolved and that you get a prompt response. We also want to make sure that your concerns regarding how the unit was stored are addressed and that you are satisfied with the outcome.