Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 12/16/21, I purchased a 2022 Yamaha VX Cruiser HO with Audio from Mountain Motorsports in *******, **. I paid list price which I want to say was around $14,200. After sales tax, dealer fees, cover, and extended warranty I paid $18,464. Up until June 30th, we could not have been happier with this purchase. This is when our waverunner started taking on water. After inspecting the hull there is a sizable crack where the hull aligns with the wheels on our floating jet ski port. After quite a bit of research, I am highly disappointed in what I have learned about the NanoXcel material that has been used on the hulls for quite a few years. It is not uncommon, for the hulls made of NanoXcel to crack, scratch easily, and delaminate. I've read that Yamaha points fingers at the dock manufacturer and vice versa. I would think that Yamaha would consider the way that many of their customers use the product and that is to store them on these floating, pull-on docks. I've seen many pictures on-line that shows hull damage regardless of the dock manufacturer. Our vessel is very well maintained with barely any scratches or other damage to the hull. It appears to have cracked from the weight of the vessel itself. My Waverunner is now back at the dealership and I'm awaiting a repair estimate. I'm not sure if it is true, but I have heard that Yamaha does not recommend repairing it. If there is an official repair procedure, I would like to see the official service bulletin. I feel that repairs to the NanoXcel material will only result in future failure. There must have been a good reason why Yamaha abandoned the NanoXcel material in 2022 on the flagship FX line. I would request a refund for my purchase or replacement with a 2022 or newer FX waverunner. I'm happy to sign an NDA if we can come to an agreement. Thank you.

  Business Response

  Date: 07/13/2023

  Thank you for raising your concern about your 2022 Yamaha VX Cruiser HO. We're sorry to hear that you're not satisfied with the NanoXcel material used to build our hulls. As we understand it, you discovered a small crack in the hull's bottom and are now waiting for the dealership's estimate for repairs. Due to the large variety of Yamaha customers, it would be impossible for us to recommend one type of dock across the board. Choosing how to store the unit when not in use would be solely up to the customer. To assist with proper docking, the owner's manual contains docking instructions. As we cannot control the type of information posted, whether it is opinionated or factual, we encourage customers to use it at their own discretion. Yamaha dealers are encouraged to assess customer concerns to determine whether there is a manufacturer defect. In the event that this was determined to be a valid defect, the dealer would file a claim for repair or replacement of the damaged component. Although we understand and respect your desire for a replacement unit, we are unable to assist you with a replacement or refund for your 2022 waverunner.

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2022 FX CRUISER SVHO. The fuel.gauge is faulty. It reads empty and stalls.the jetski when it has over half a tank of gas in the ski. Yamaha is selling faulty machines and scamming the public by putting these machines on the market. I thought I bought a piece of quality equipment, instead I bought a lemon..Yamaha can come and get this machine. .I will not make another payment until it is fixed or money is reimbursed for this lemon.. There needs to be action taken against yamaha to reimburse those with these faulty machines and ruining their lake experience.for the summer.

  Business Response

  Date: 06/05/2023

  Thank you for bringing your concern to our attention. We are sorry you are experiencing fuel gauge issues. This issue was previously escalated to our engineers for review. We are working diligently to identify the root cause of this issue and determine a resolution. We understand the inconvenience this causes and apologize for any trouble. We are committed to providing you with a satisfactory resolution as quickly as possible.

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a new 2021 Yamaha XD 255 from ****** and shipped it over to Maui **, where I live. Have one issue after other with this boat, well happens that there is no Yamaha certified service center for jet boats anywhere in the islands. I have issues , with a seat, with electronics components of ballast, with the steering, a gel crack on the hull, etc.Yamaha not willing to do anything about it because warranty contract says I have to bring the boat to a certified dealer to diagnose for warranty claims. Well that cost 20k to ship boat to mainland and back. I suggest doing my own troubleshooting and they refuse and said that warranty will be voided if I touch my own boat. So they wont even send me replacement parts so I fix my boat that is under warranty. On top of that per Rivercity boat sales the dealer that sold us the boat, Yamaha have order them to stop talking to us about our boat.Terrible way to do business, sell a 100k boat that has issues and dont even try to help or have a satisfied customer? Really The big ********************** brand hiding behind their lawyers and contracts, instead of honoring their products? What a shame never thought a brand like Yamaha will do anything like this. You will expect a brand like this to fully stand behind their products, but clearly Yamaha values are below any profits for them.

  Business Response

  Date: 03/15/2023

  Thank you for bringing this matter to our attention. We are sorry to hear about the issues you have been experiencing with your 2021 Yamaha 255XD Sport Boat purchased from *************** located in ******. While we would be delighted to assist you with addressing your concerns, we do not currently have authorized Yamaha dealerships located in ******. The unit must be transported to a Yamaha authorized dealership so that Yamaha can assist in completing the warranty process, including repairs. This includes diagnosing the unit, filing a warranty claim, ordering parts, and performing repairs. As a liaison, our customer service representative spoke with you on 2/28/2023 regarding River City Boat's options. In the end, the decision was made that either you would be responsible for paying for shipping of the parts or the unit would have to be made available. As always, we would be happy to assist you with your concerns, but in order to do so, you would need to take the boat to a Yamaha dealer that is authorized to perform such work.

  Customer Answer

  Date: 03/15/2023

   
  Complaint: 19589522
  
  I am rejecting this response because:
  I have no problem on paying the shipping costs of replacement parts. I understand there is no other way around this. Will Yamaha honor the warranty on replacement parts? I will hire my own mechanics do diagnoses and pay for the cost of it. I will ship defective parts to Yamaha so they can do their own testing on them to confirm my diagnosis is correct. Once this is confirmed will Yamaha honor the warranty and send me the necessary replacement parts? 
  if so  I will be happy with that desicion. 
  
  

  
  Sincerely,
  
  ******************************* *****

  Business Response

  Date: 03/17/2023

  Good Afternoon,

  Our Priority Specialist did reach out with ************** and we will try to locate a Yamaha dealer that is willing to assist with the customer's issue. Contact will be made again with ************** on 3/20/23.

  Customer Answer

  Date: 03/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  They have called me and showed interest in helping me trough a different dealer.

  The mentioned that will call back on Monday! 

  
  Sincerely,
  
  ******************************* *****

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 19589522
  
  I am rejecting this response because:
  Aloha,

  I submit a complaint on Yamah Marine group a couple of months ago, after my complaint a person from Yamaha contacted me and told me that they were going to help me found a dealer to help out with my warranty complaints, I accepted and express i was satisfied with their response, however that person said she was going to call me back, and they never did, i tried contacting Yamaha corporate several times and every time they ask my name the hang up on me.

  I would appreciate if you can re open my complaint to help me get a hold on them, I guess this time i will have to make sure before any answer that the issue is completely resolved.

  
  

  Mahalo for your time
  

  
  

  ******************************* *****
  

  Personal Email: *************************

  
  

  Business: 

  Phone **************

  ************************************
  

  Da Pawer LLC. C-37026
  

  DBA. *****************

  Business E-mail: ************************

  
  Sincerely,
  
  ******************************* *****

  Business Response

  Date: 06/05/2023

  Thank you for bringing your concern to our attention. I'm sorry to hear that your Yamaha 255XD Sport Boat is having problems. When we first spoke with you on 2/28/2023,our representative informed you Yamaha does not have authorized Jet Boat dealers in ******. We warrant any Yamaha boat purchased from an authorized Yamaha Boat Dealer in *****************. If a unit is purchased within ********** and then transported outside of the authorized dealer servicing area, it is the customer's responsibility to return it to ******** for recalls and warranty work.

  Performing your own service will not void your warranty. Even if you take the unit outside of ********, the warranty will still be honored as long as the unit is brought back to ******** for any necessary recalls or warranty work. If you choose to perform your own repairs, Yamaha will not void your warranty. In the event that your service work results in a product failure, Yamaha will not cover the said situation under warranty. This is because Yamaha does not have control over the quality of the parts used or the workmanship performed by the customer, so it cannot guarantee the work done by the customer. ********************** also does not have control over any international laws or regulations that *** be applicable when transporting the unit outside of the country.

  It is not the responsibility of Yamaha Motor to force any termination of communication with a customer over an independently owned business like *********************. Even though Yamaha Motor has a strong relationship with its dealers, it cannot force them to provide services that are not within the scope of the dealership's control or authority. Therefore, it is not possible for Yamaha Motor to ensure that the services you require are available. Thank you for bringing this issue to our attention and we apologize for any inconvenience this *** have caused.

  Customer Answer

  Date: 06/05/2023

   
  Complaint: 19589522
  
  I am rejecting this response because:

  The response is vague and information is incorrect for several reasons:

  1- "it is the customer's responsibility to return it to ******** for recalls and warranty work"  ****** is part of ******** so boat is not outside of national territory as you making it sound.

  2-"Yamaha also does not have control over any international laws or regulations that *** be applicable when transporting the unit outside of the country" Once again implying that the boat is outside of the country and giving missleading information. 

  3- I'm not asking Yamaha to pay for full coverage I am just asking Yamaha to send me the replacement parts, (I am a licensed master electrician and have bought the service manual to locate exact problem of my issue, as is an electronic issue and what I do for a living is to read electrical drawings and plans), I mentioned several times i will cover all labor costs and even sipping of defective parts to Yamaha to inspect. So I am offering Yamaha a chance to stand by their products at my own cost when only asking for parts that are under warranty and you still rejecting that option.

  4-I found a certified Yamaha technician on island who you know very well that i paid out of my pocket to look at this issue with me and he confirmed that the issue is either on the bow ballast relay or the *** (ballast control module), but Yamaha will not authorize this technician to do any warranty claims for some reason.

  5-Expecting that a customer inside ***************** and in a place like ****** that is a playground for watercrafts and boats, has to ship one of Yamaha products at their own cost just to get warrantied or serviced, with shipping costs as they are on a 25' boat is a complete nonsense to stand behind your own products, specially when customer is offering ********************** a unique opportunity to stand behind their products and warranty it in a unique situation, it only shows how Yamaha corporate cares about its customers.

  6-Sending  Recall notice which is a "safety recall issue"(like the air valve on gas tank) and not  wanting to send the part so the safety issue is being taking care at customer responsibility also shows that ********************** doesn't care about safety at all.

  7- After this response and numbering many reasons on why I reject such vague response I can now see how the dealer "RiverCity boat sales" really had their hands tie with Yamaha corporate on this warranty issues, this just confirms that from day one i started having issues with my brand new boat, Yamahas reaction was to deny all claims and let the dealer take care of customers, being the fact that we are in HI the dealer didn't had much options and that's why they decided to stop talking to us.

  8-Just as a personal opinion I cannot understand how in the world if a customer is giving you an opportunity to be great and stand behind your product, providing you with the solutions he and Yamaha needs, you decide to blow them off and hide behind a desk responding with missleading information just to putt off a claim.

  9-On my last communication with your female representative that called me she expressed the intent to help me found a dealer that will help me order the replacement parts, she mentioned that there was a dealer in Oahu and that she was going to do the introduction to me and was going to call me back, which she never did, that is the reason i had to reopen this claim because once again Yamaha fail to the call me back as they said they would. It keeps showing your intents on if you really want to solve this issue, stand behind your products and keep a customer happy by doing what you are only supposed to do.

  10- if you willing to make this right and get this over my offer to Yamaha still good (this is to show my intentions are not to harm anyone or get anything out of this, I just want my boat working properly that i paid 100k for it). I still offer you the opportunity to just send me the parts i need to have my boat fixed, I am not asking you to warranty any of my work at all, i just again want the replacement parts:  -port back seat/-Bow ballast relay and pcm-gas tank air vent (safety recall)/. Labor is on me. Again I am a licensed master electrician that owns an electrical contracting business and i also have a licensed Yamaha technician helping me, and we are not asking toi warranty our work we ar asking you to warranty the defective parts that came with my brand new boat.

   

  
  Sincerely,
  
  ******************************* *****

  Business Response

  Date: 06/06/2023

  Yamaha is not refusing to provide warranty coverage if there is a manufacturer defect present in the unit. In order to diagnose, validate, and repair under warranty, the customer must bring the unit to an authorized Yamaha dealer. If the dealer is not part of the Yamaha Sport Boat Distributor Network (we do not have any in ******-selling nor servicing), the customer will need to make arrangements with one. This is the same for any recall that has been issued. Please find attached a snippet that pertains to both the owner's manual and the *** (Pre-Delivery Inspection) sheet provided to you by your selling Yamaha dealer at pickup. Again, we are sorry that you are experiencing. We would be happy to assist you once the unit is made available to a participating Yamaha Sport Boat authorized dealer.

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 19589522
  
  I am rejecting this response because:

   

  Again suggesting  that I spend 25k to ship back and forth to repair parts that total at most 5k.

  I repeat what I said in my previous response, this is a unique situation for Yamaha, as well as is a unique situation for me as the customer. Being the fact that i am in disadvantage comparing to customers in the mainland you will think that a company as big as Yamaha will try to do something to solve an issue, but instead hiding behind rules.

  This is going to be a good complaint to show consumers that Yamaha will not go above and beyond for nobody, only caring about sales and corporate earnings, even if they had an opportunity to make things right.

  I hope this gets read by thousands of consumers before they buy any Yamaha product, and I will personally spread my word as much as i can and in all forums to tell my story and how Yamaha decides to do business.

  I think this thread will be closed as no agreement, and consumers can make their own judgement on it by reading all the comments.

  Shame on you Yamaha. Keep up the terrible work you been doing on the last 4 years, from really bad quality control from your products to terrible customer service and care about your consumers.

  If you in look of a Yamaha product stay away, unless you want to deal with this people & this type of responses!

  Sincerely,
  
  ******************************* *****

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2022 FX Cruiser HO WaveRunner. Manufacturer knowingly shipped their machines with a faulty fuel gauge. Fuel gauge reads empty and the low fuel alarm starts beeping when tank is still actually half full, and the alarm cannot be silenced. This results in owners only able to use half of the stated capacity of the fuel tank, and only have a half-day on the water compared to what is reasonably expected from a personal watercraft. Yamaha is actively concealing this issue from customers. They have been doing this to the 2019 and later model years, yet when any of the thousands of customers who complain to Yamaha, they say this is the first time they heard of it, and are "working on a fix". They have had masses of customers complaining for years, and have been claiming to develop a fix for years. They are doing nothing to fix it. This issue is allegedly an intentional design choice, which is so intrusive into owners' enjoyment of their watercraft that it is design *flaw*. Seeking compensation for the difference in price between the trade-in value of my WaveRunner, and the cost of getting a similar PWC from another brand.

  Business Response

  Date: 03/03/2023

  We appreciate you taking the time to reach out regarding your 2022 FX Cruiser HO WaveRunner and would like to reassure you that we are working diligently on a fix for the fuel gauge concern. We would not deliberately produce any of our products with faulty parts - we value the safety of our customers. One of our Yamaha representatives will make contact with you to discuss your concerns more in depth.

  Customer Answer

  Date: 03/03/2023

   
  Complaint: 19525119
  
  I am rejecting this response because: Yamaha has known about this issue for years, and has been claiming to be "working on a fix", yet nothing has materialized. This is not that difficult of an issue to rectify. It is unfathomable that it would take a company this long to figure out how to fix a fuel gauge. Word on the street is that Yamaha did this intentionally because of a prior lawsuit. I am convinced that Yamaha is just trying to quell customer complaints by waiting them out with false promises, hoping that we just go away eventually.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/15/2024

  We appreciate your patience while we worked to find the best resolution for our customers who experienced faulty-reading fuel gauges. By phone, our priority representative informed you that Yamaha was able to provide the dealerships with a fix for this issue. If you wish to have your fuel gauge reprogrammed, you will need to contact an authorized Yamaha repair facility, which will be able to assist you from there. If you have any other questions, please do not hesitate to contact us at **************.
  

  If you wish to contact us, please do not reply to this message. For faster service, please call our Customer ******************** directly at **************, between the hours of 8:30 a.m. and 5:00 p.m., Eastern Standard Time (EST), Monday through Friday.

  Sincerely,

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yamaha did not Honor 1 year warrantee after sales associates sold me on it. I could have bought a Sea Doo or something else.

  Business Response

  Date: 02/27/2023

  We have communicated with the consumer and advised that this specific failure that he had was not due to a manufacturing defect and that the unit is currently out of warranty. we advised that if the dealer feels there is a specific defect to submit a claim for review, but due to the unit being out of warranty there are no guarantees of assistance at this point. 

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 242 Jet Boat from an authorized dealer in *******. Service was great and product seem to be fine. I shipped the boat to ************ in ************* and i notice an issue with the * Comm in 2020 and told the Yamaha dealer in ************ who are excellent people and dealer. They ran diagnostics and nothing seem to wrong the periodically it would show up until this year where it became more frequent until October of this year where the alarm sounded and wouldn't go off. The dealer spend hours going though each system to determine the part was F2D-U8K1W-0100 which is a conductor for information to radio, depth finder and so on because it was water tight but corroded. How and why do i have to $1000 for something that is happening too many people with these boats. PDI are finding them but my happen shortly afterwards and on top of that the product is back order. I believe this is a poor quality issue and Yamaha should of know and dealt with this with customer not just telling service departments sorry.

  Business Response

  Date: 11/17/2022

  We appreciate you taking the time to reach out regarding your 2019 242 LTD S-E Series boat and would like to address your concerns. We understand you recently spoke with several customer relations representatives including our Senior  rep.  As for the part currently not being available, once the traducers come in, the backorders will ship out based on the sequence in which they were originally submitted. Our representatives did inform you of our part ordering process in which you  acknowledged the dealer never placed the order because the part is currently unavailable. From the information that you provided, Outdoor World is not listed as an US authorized dealer in our database. In addition,  corrosion is not considered a manufacturer defect and your unit is outside of its factory warranty by 24 months. This would deem you financially responsible for both the parts and labor necessary to repair your boat.

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a new Yamaha 175 outboard that has a bad fuel pump.The pump was ordered by the dealer that I purchased the motor from and was just told from a representative at Yamaha Corporate that it could be another 3 weeks at least until one arrives.I live in ******** and only have a 5 month boating season. It is now time to winterize the engine and I cannot start it.My motor is under warranty and I feel that you sell new engines but have no parts to support your existing customers.I have been a loyal Yamaha owner for many years and feel that if you cannot provide parts for a motor under warranty-that you should replace my engine.The part I need is 6P2139072200 Please reply with a solution for this.Thank you

  Business Response

  Date: 10/18/2022

  We appreciate you taking the time to bring our attention to your concern. We are aware that parts are in high demand at this time. We are making every effort to obtain them in a timely manner as soon as possible in order to meet the needs of customers throughout *****************. Upon placing an order for parts, unfortunately we must wait for the parts to be supplied before we can quality check and distribute them to the appropriate dealers. Timeframes can be affected by a number of factors including shipping origin and part availability. Our Priority Specialist did make contact with you this morning to discuss the matter and will work directly with you in attempt to resolve this matter to your satisfaction.

  Customer Answer

  Date: 10/19/2022

   
  Complaint: 18236306
  
  I am rejecting this response because:  This part should be readily available as it is a basic fuel part that should be on hand to support the thousands of motors sold in ***************** each year.  I was told that parts for new motors are secured 2-3 years in advance, but parts to support these motors are not secured to support any issues that arise.

  If you are selling a product you should be responsible to support it-especially if it is new and still under warranty.  The Yamaha representative that called me yesterday said she would look into expediting this and get back to me but never did call back.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 12/13/2022

  Our records show that the requested part **************** was anticipating was delivered on Friday November 25, 2022, earlier than than the projected date.

  Customer Answer

  Date: 12/14/2022

  My boat is already wrapped up and in winter storage until next summer.

  I did have to pay the ****** to winterize in a way that did not require starting the engine.

  I hope that the engine will not be damaged by frigid temps and that the part can be installed next year.

  I always do my own winterization but had to pay for it this time at the Yamaha dealer.  That fee was $ 145 that I would like to be reimbursed  from Yamaha since they cost me 2 months of a 5 month boating season.

  Not to mention, the boat payments I made while not able to enjoy it.

  Business Response

  Date: 12/21/2022

  We appreciate you taking the time to bring your concern to our attention. We are aware that parts are in high demand at this time and have been sure to communicate this transparently with all of our customers who inquire on parts availability. Unfortunately we were not able to locate a call from you into our corporate *************************** today. However, we would like to advise that your part in question, 6P2139072200, was delivered to your dealer, ******* Marine on 11/25/2022 in which you were informed by their parts representative **** around the same time. Should you have further questions, feel free to reach out to our *************************** at **************.

  Customer Answer

  Date: 12/27/2022

   
  Complaint: 18236306
  
  I am rejecting this response because:

  At a minimum, the $145 out of pocket expense should be reimbursed as I always have winterized my engine for the past 40 years.

  I was forced to have the Yamaha dealer winterize the motor that was not able to run for this servicing. 

  I am concerned that all will be OK come springtime when it is brought back to the ****** to have the part installed.

  This has been a trying ordeal bringing the boat back and forth numerous times and now again in the spring to install part.

  I would appreciate some form of compensation from Yamaha for this inconvenience and for being a consistent repeat customer of their product.

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new Yamaha 242 limited e series in 2017. The boat has had electrical issues from the first time on the water. Every time the boat is used we have to have it towed back to dock. The boat has been in service now since February of this year. That's 8 months I have not seen my boat. The boat is under warranty. I believe this boat is defective

  Business Response

  Date: 10/18/2022

  We appreciate you taking the time to bring our attention to your concern. We will have a Customer Relations representative contact you and the dealer today to further discuss this matter.

• Initial Complaint

  Date:10/10/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered the following Yamaha part from Boats.Net on 1/23/2022:6X9-762S0-02-00 order #**-1334880 I have contacted Boats.net regarding the part and they informed me that manufacturer will not provide any information on the backorder status or expected delivery date. I have called Yamaha and they were no help. I can't finish this project without this part. I just want to know when the part is going to be shipped or available. I don't know who or where else to go for help. Can you help me please?

  Business Response

  Date: 11/14/2022

  Thank you for bringing your concern to our attention regarding the Bolt-On DES Actuator Kit. We are not sure whether or not you were provided an update but we will have our Priority Specialist make contact with you today with additional information. In the future should you have any questions or concerns, please contact our Customer ******************** at **************

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LATENT DEFECTS: HIGH VIBRATION, and INOPERABLE TROLLING *** SWITCH, New Yamaha F20SWHB DEALER REFUSES TO HONOR WARRANTY: New 20 HP Yamaha Outboard, Serial # 6HYK S ******* DEALER SOLD ****************************** AS NEW; DELIVERED A USED OUTBOARD. Dealer used as spare parts.Yamaha Outboard Dealership is ****** Marine in *********, *******.On June 23, 2022, Purchased 20 HP Yamaha Outboard ************************ *******. Paid $4261.20 On June 27, 2022, ******** said motor was tested and ready for pickup. Went to pickup motor and it had no prop. Waited until Salesman had prop installed and placed motor in back of my SUV.On July 7, 2022, When first used motor noticed excessive/unacceptable vibration at low *** (900 to **** rpm) and *** Trolling Switch does not function as per Owner's manual.On July 13, 2022, Took motor in for service; however Service Personnel did not duplicate/test for vibration problem nor test the *** Trolling Switch function.On July 13, 2022; Asked Salesman why prop was originally off of outboard. He said, "Someone needed a prop in an emergency and we let them use it."Contacted Yamaha ************************** (***) twice, and she quoted, "Take a video of the vibration problem." "We are wholesaler to Dealerships and you must solve issue with the Dealership." Also said, "You have to prove a problem with the outboard."On September 17, 2022 took a video of vibration test using a calibrated vibrometer. Recorded readings and compared to ISO 10861-1: Severity Limits- Limits >7.5 mm/s; Readings in 3 planes vary from 10 to 50 mm/s. Video is available.On September 17, 2022, took a video recording of *** Trolling Switch test. Available.

  Business Response

  Date: 02/28/2023

  Thank you for allowing our representative to speak with you this morning regarding your concerns with the vibrations of your F25 Yamaha Outboard. We understand that you have had several Yamaha dealers inform you that the vibrations are normal and no defect can be identified. We will research this concern further and follow-up with you again with any updates that we are able to provide.