Complaints
Customer Complaints Summary
- 112 total complaints in the last 3 years.
- 21 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want to report this shady inquiry that has populated on my credit report. Years ago I paid off my medical bill in payments. Yet US Acute kept billing me for the same total. They even send me to debt collectors while they still kept billing me. Now it seems that Capio Partners received it and has appeared on my credit report with an open account since 01/29/2024 for an amount of $985. I never heard from them despite it starting 4 months ago. I only found out because I randomly checked my credit report today and noticed it drastically decreased. What makes it more ridiculous is that Im still randomly get harassed by US Acute for the same bill. Therefore, with more reason this is such a scam. Im simply tired of this so please help me finally put an end to this issue.Customer Answer
Date: 06/11/2025
I assure you that I am ***** *********. Im the only person doing the complaint. There is no third party involved in this dispute at all. Please proceed in assisting me. Thank you.
Business Response
Date: 07/09/2025
BBB of **************************************
*******************************
*****************
Attn.: Customer Relations Representative
Re.: Case #: ******** ***** *********
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about January 29, 2025. The information provided indicated that the account is Ms. ********** responsibility. Ms. ********* states she paid this to US ******************** directly, however research indicates this balance is still due and owed. Ms. ********* asserts that the account credit reported prior to communication, however, records indicate the initial notice was mailed to her on February 3, 2025, to the same address provided in this complaint. No return mail has been received.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of Ms. ********** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact us.Customer Answer
Date: 07/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********Initial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with CAPIO PARTNERS, they did not provide me with the original contract as requested.Customer Answer
Date: 06/05/2025
CAPIO PARTNERS is harassing me over a debt that i have not entered with them i have not signed any legal documentation to enter into a loan or credit of any kind with this business i worded it as such because of advice given to me by a legal consult for professionalism. But if there are a lot of similarly worded complaints that says mountains about the businessBusiness Response
Date: 06/18/2025
BBB of **************************************
*******************************
*****************
Attn.: Customer Relations Representative
Re.: Case #: ******** ****** ********
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
Investigation into this matter shows that the account forming the basis of this complaint was placed on or about March 27, 2024. The information provided indicated that the account is Mr. ********* responsibility. Accordingly, Capio believed the account to be due and owing. Prior to this complaint, Capio has not received a validation request from Mr. ********* nor have they received a cease request. One dispute was filed with a credit reporting agency on June 6, 2025, and was answered on June 9, 2025 as account deleted. This account was already closed and credit deletion had been requested due to this complaint.
Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with applicable state and federal laws. Capio will make no further attempts to contact him regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
Date:04/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with CAPIO PARTNERS. I do not have a contract with this collection agency. They did not provide me with the original contract as I requested. The double collections placed on my credit need to be removed.Customer Answer
Date: 04/17/2025
I, ****** ****, submitted the complaint myself. No third party is acting on my behalf.Business Response
Date: 04/29/2025
BBB of *************, ****** & NE *******
*******************************
*****************
Attn.: Customer Relations Representative
Re.: Case #: ******** ****** ****
To Whom It May Concern:
Correspondence regarding this consumer complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on or about June 22, 2024. The information provided indicated that the account is Mr. ***** responsibility. Accordingly, Capio believed the account to be due and owing. Prior to this complaint, Capio has not received notice of a dispute from *** ****. Medical service providers routinely invoice for services through multiple accounts, quite often causing confusion to their consumers. Mr. **** asserts that this account is on his credit report twice, however there are two separate accounts coincidentally with the same balance. The dates of service are January 20, 2022, and December 12, 2023, The credit reporting agency received disputes on October 4, 2024, and April 14, 2025, and were answered October 7, 2024, and April 15, 2025, as account information accurate.
Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with applicable state and federal laws. However, in light of Mr. ***** complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding these accounts.Customer Answer
Date: 04/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt, I do not have a contract with Capio Partners. They did not provide me with the original contract as I requestedCustomer Answer
Date: 03/25/2025
This is not a Third party, I am the one who filed the complaint against said company. I have no contract and have never showed me a signed contract or documentation. I am not liable to the debt they claim I haveBusiness Response
Date: 04/16/2025
BBB of *************, ****** & NE *******
*******************************
*****************
Attn.: Customer Relations Representative
Re.: Case #:23115462 ******** *****
To Whom It May Concern:
Correspondence regarding this consumer complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on or about July 2, 2024. The information provided indicated that the account is Mr. ****** responsibility. Accordingly, Capio believed the account to be due and owing. Prior to this complaint, Capio has not received a validation request from Mr. ************************************ apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with applicable state and federal laws. However, in light of Mr. ****** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.Initial Complaint
Date:01/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Capio Partners, I do not have a contract with Capio Partners, they did not provide me with the original contract as requested.Customer Answer
Date: 01/24/2025
Yes I did authorizeBusiness Response
Date: 01/31/2025
BBB of *************, ****** & ** *******
*******************************
*****************
Attn.: Customer Relations Representative
Re.: Case #: ******** -********* *****
To Whom it May Concern:
Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on March 27, 2024. The information provided indicated that the account is Mr. ****** responsibility. Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Mr. ****** complaint this account has been closed,credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
Date:12/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt with Capio Partners as I do not have a contract with this agency. They did not provide me with original contract as requested.Customer Answer
Date: 12/19/2024
I am filing this complaint on my own behalf. I have done my own **** research as well and confided in others that have been in my position. I dont owe Capio Partners money I requested a copy of the original contract and they never responded yet they continue to call me on a daily basis. Id like to have this matter taken serious! I am not sure what other complainants are saying I am going based off my own knowledge. Should you need more info please feel free to reach me by phone or email.
Thank you
Respectfully,
******* *******
Business Response
Date: 12/27/2024
BBB of *************, ****** & NE *******
*******************************
*****************
Attn.: Customer Relations Representative
Re.: Case #: ******** ******* *******
Mr. ****:
Correspondence regarding this consumer complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on or about November 25, 2024. The information provided indicated that the account is Ms. ******** responsibility. Accordingly, Capio believed the account to be due and owing. Prior to this complaint, Capio has not received notice of a dispute from Ms. ******** Capio was unaware of any financial assistance.
Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with applicable state and federal laws. However, in light of Ms. ******** complaint this account has been closed and Capio will make no further attempts to contact her regarding this account.Customer Answer
Date: 12/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:12/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I have been getting random phone calls from various different phone numbers listed as Capio Partners. I do not know who these people are or why they continue to call me. I do not *** any money to any company. When I attempt to pick up the phone, it leads to the phone being hung up or just hear silence. This is predatory and feel that this company has my phone number in some sort of list. Please advice as to what can be done to remove me from any future scam calls. Thank you.Customer Answer
Date: 12/11/2024
Hi thank you for prompt response, but I am a bit unclear as to who may have done business with this company. I am just receiving spam calls randomly throughout the day from said company. I am the one complaining to have this company remove me from call list. As stated before my name is **** ******, phone number: ************. Address: ***********************************. Please let me know if this is what you are asking for. Thank you very muchBusiness Response
Date: 12/20/2024
BBB of *************, ****** & NE *******
*******************************
*****************
Attn.: Customer Relations Representative
Re.: Case #: ******** **** ******
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint. The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
Investigation into this matter shows Capio placed calls to Mr. ****** in an attempt to reach a different party. Capio has updated its records to reflect that Mr. ******* phone number was an incorrect number so that calls will no longer be placed to him. Capio offers its sincerest apologies to him for any inconvenience.Customer Answer
Date: 12/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:12/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We keep getting calls from Capio Partners. They never leave a message and we do not have any outstanding medical bills. How can I stop this harassment?Customer Answer
Date: 12/11/2024
There is no third party involved. I wrote because Capio Partners keeps the calling my cell phone but never leaves a message. I have no outstanding medical debt, credit score is 850. Thank you.
****** ******
Business Response
Date: 12/19/2024
BBB of *************, ****** & **********
************************
**********************
Attn.: Customer Relations Representative
Re.: Case #: ******** ****** ******
To Whom It May Concern:
AssetCare has received correspondence regarding the above-referenced consumer complaint. The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
Investigation into this matter shows ********* placed calls to ****** ****** in an attempt to reach a different party. AssetCare has updated its records to reflect that Mr. ******* phone number was an incorrect number so that calls will no longer be placed to him. ********* offers its sincerest apologies to Mr. ****** for any inconvenience.
Should you require any further information, please do not hesitate to contact us.Customer Answer
Date: 12/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:11/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business has been repeatedly calling me for a few weeks now from multiple phone numbers and refuses to leave a messages. I consider this harassment and would like it to stop immediately.The numbers they calls from include:************ ************ ************ The caller ID for all 3 numbers is "CAPIO PARTNERS"Customer Answer
Date: 11/15/2024
I filed only one complaint, and did not authorize any others to be filed on my behalf.Business Response
Date: 11/22/2024
BBB of **************************************
***************************
Suite 510
********************
Attn.: Customer Relations Representative
Re.: Case #: ******** ****** ********
To Whom It May Concern:
Capio Partners (Capio) has received correspondence regarding the above-referenced consumer complaint. The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
Investigation into this matter shows Capio placed calls to Mr. ******** in an attempt to reach a different party. Capio has updated its records to reflect that Mr. ********* phone number was an incorrect number so that calls will no longer be placed to him. Capio offers its sincerest apologies to him for any inconvenience.
Should you require any further information, please do not hesitate to contact us.Customer Answer
Date: 11/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:09/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with CAPIO PARTNERS. I do not have a contract with this collection agency. They did not provide me with the original contract as i requested..Business Response
Date: 10/07/2024
BBB of Metro Atlanta, Athens & NE Georgia
235 Peachtree St., NE Suite 900
Atlanta, GA 30303
Attn.: Customer Relations Representative
Re.: Case #: 22347275
– Candace Luckett
To Whom It May Concern:
Capio
has received correspondence regarding the above-referenced consumer complaint.
The activities regarding this matter have been investigated through a review of
system notes and also through the interview of employees. This correspondence will serve as reply and
resolution to the matter.
An
investigation shows that the account forming the basis of this complaint was
placed with Capio on or about December 19, 2023. The information provided indicated that the
account is Ms. Luckett’s responsibility.
Accordingly, Capio believed the account to be due and owing.
Capio
apologizes for any inconvenience their efforts may have caused but believes
they were in compliance with applicable state and federal laws. However, in light of Ms. Luckett’s complaint this
account has been closed, credit reporting agencies notified to delete any
relevant trade lines and Capio will make no further attempts to contact her
regarding this account.
Should you require any further information, please do not
hesitate to contact us.
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