Complaints
Customer Complaints Summary
- 112 total complaints in the last 3 years.
- 21 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a phone call from a private number stating it was capio partners, once I answered the phone call a lady by the name of ****** came onto the call and began with stating my personal information she resumed with stating my birthday and social security number. Not once did she verify who I was before stating my information.
Business Response
Date: 02/14/2023
BBB of Metro Atlanta, ****** & NE *******
235 ***************** Suite 900
*******, ** 30303
Attn.: ***********************-******
Re.: Case #: ******** *************************
*****************************,
Capio has received correspondence regarding the above-referenced consumer complaint. The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
******************** indicates in her complaint that a Capio representative asked her to confirm her date of birth and social security number. Capios records indicate ******************** did confirm her name and was asked to confirm her date of birth. ******************** was transferred to a manager, at her request, who again attempted to verify the date of birth to proceed with the call. ******************** would not confirm the date of birth. At this time, ******************** was advised her phone number would be removed. As you are well aware, both federal and state law impose strict requirements to ensure Capio is speaking with the correct individual before the purpose of the communication may be disclosed.
Capio apologizes for any inconvenience their efforts may have caused, but believe they were in compliance with all applicable state and federal laws.Initial Complaint
Date:01/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt and do not have a contract with Capio Partners. was never notified about this debt and They did not provide me with the original application like i Had asked.Business Response
Date: 02/02/2023
BBB of Metro Atlanta, ****** & NE *******
235 ***************** Suite 900
*******, ** 30303
Attn.: ***********************-******
Re.: Case #: ******** *******************************
*****************************,
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about May 18, 2022. The information provided indicated that the account is Ms. ******** responsibility. Accordingly, Capio believed the account to be due and owing. To date, Capio has not received any requests from *******************
Capio apologizes for any inconvenience their efforts may have caused but believe they were in compliance with applicable state and federal laws. However, in light of Ms. ******** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
Date:12/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received multiple phone calls from these people. 11/14/22 I dont answer strange numbers, so I did not answer and no voice mail was left.I researched them and saw they are a Medical collector. I HAVE NO MEDICAL DEBT!11/29/22 I answered since I wanted to clear my name and they hung up on me without saying a word. 12/7/22 Because they hung up on me when I answered on 11/29, this day I answered saying, **** Pool Hall, how may I help you?, they hung up on me.12/14/22 Because they hung up on me when I answered on 11/29, this day I answered saying, ***** Mortuary, you snuff em, we stuff em, how may I help you?, they hung up on me.12/19/22 Because they hung up on me when I answered on 11/29, this day I answered saying, Capio Partners, where we are rude and hang up on you even when you answer, how may I help you?, they hung up on **** have never received any communication written or otherwise from this company stating that I owe any type of debt. I do not have any medical debt and as I stated before I have never received anything from this company stating I owe anything. I want this complaint to serve as a written response to the phone calls I have received that I do not owe any medical debt. I want this debt removed from any credit reporting agency that they may have put it on and I do not want to receive any other phone calls from this company.Business Response
Date: 12/27/2022
BBB of Metro Atlanta, ****** & NE *******
235 ***************** Suite 900
*******, ** 30303
Attn.: ***********************-******
Re.: Case #: ******** ***********************
*****************************:
Capio has received correspondence regarding the above-referenced consumer complaint. The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
Investigation into this matter shows Capio placed calls to **************** in an attempt to reach a different party. Capio has updated its records to reflect that **************** phone number was an incorrect number so that calls will no longer be placed to ***************** Capio offers its sincerest apologies to her for any inconvenience.Customer Answer
Date: 12/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:12/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ran my credit report and noticed 4 accounts with Capio for a total of $2,350. All accounts were opened on 5/24/2022. I am not aware of nor am I responsible for these. I did not ever enter into a business agreement with nor did I sign any documents therefore they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the ****** When I attempted to research this company I went to their website and I got notifications from my spamware and virus protection that the website is unsafe and my information was at risk. I require these collections to be deleted from my credit report as soon as possible.Business Response
Date: 12/21/2022
BBB of Metro Atlanta, ****** & NE *******
235 ***************** Suite 900
*******, ** 30303
Attn.: ***********************-******
Re.: Case #: ******** *******************************
*****************************,
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the accounts forming the basis of this complaint were placed with Capio on or about May 24, 2022. The information provided indicated that the accounts are Mr. ********* responsibility. Accordingly, Capio believed the accounts to be due and owing. Capios records indicate the initial notice was mailed to ******************** regarding these accounts on June 1, 2022, to the same address referenced in this complaint. An additional letter was mailed September 7, 2022, to the same address. No return mail has been received.
Capio apologizes for any inconvenience their efforts may have caused but believe they were in compliance with applicable state and federal laws. However, in light of Mr. ********* complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding these accounts.
Should you require any further information, please do not hesitate to contact us.Customer Answer
Date: 12/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do disagree with several of their statements, but accept the final outcome.
Sincerely,
*******************************Initial Complaint
Date:12/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Capio Partners are harassing my family and sharing economic information without my permission despite being told to stop, this is at least the third time ive had a family member tell me they contacted them and gave them information they can not legally share, if this continues i will escalate the situation.Attached is a picture of them having called me, then my dad calling me because they told him my business.Business Response
Date: 12/21/2022
BBB of Metro Atlanta, ****** & NE *******
235 ***************** Suite 900
*******, ** 30303
Attn.: ***********************-******
Re.: Case #: ******** ****************
*****************************,
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that Capio attempted to reach Mr. ********* and the called parties advised Capio had contacted the wrong number. Capio agents did not release any information to the called parties. Additionally, Mr. ********* contacted Capio to request the cease calling, which was honored.
Capio apologizes for any inconvenience their efforts may have caused but believe they were in compliance with applicable state and federal laws. However, in light of Mr. ********* complaint this account has been closed and Capio will make no further attempts to contact him regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
Date:11/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a notice that I have a collection from CAPIO on my credit report. It says it was opened on 04/27/2022 for $2,089 with account number starting ********** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.Business Response
Date: 11/30/2022
BBB of Metro Atlanta, ****** & NE *******
235 ***************** Suite 900
*******, ** 30303
Attn.: ***********************-******
Re.: Case #: ******** *************************
*****************************,
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
************* concerns regarding the April 27, 2022 date are misplaced, as that is the date the account was placed with Capio, not the service date.
Capio apologizes for any inconvenience their efforts may have caused but believe they were in compliance with applicable state and federal laws. However, in light of ************** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
Date:11/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
15 U.S.C **** section 602 A States the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions.15 USC ****c: Communication in connection with debt collection Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt.15 USC ****b: Acquisition of location informationBusiness Response
Date: 11/10/2022
BBB of Metro Atlanta, ****** & NE *******
235 ***************** Suite 900
*******, ** 30303
Attn.: ***********************-******
Re.: Case #: ******** *******************
*****************************,
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about June 21, 2022. The information provided indicated that the account is Ms. ***** responsibility. Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believe they were in compliance with applicable state and federal laws. However, in light of Ms. ***** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact **.Customer Answer
Date: 11/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I want to confirm that this will be removed from credit report and closed
Sincerely,
*******************Initial Complaint
Date:10/25/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a phone call from these people today October 25th. When I answered the phone I was asked if my name was S******S****with a birthday of **/**/****. How can a company call and just give out somebody's first and last name and full birthday when they don't even know who they're speaking to on the other line? Secondly, I have never received any communication written or otherwise from this company stating that I owe any type of debt. I did some research online and it looks like this place collects Medical debt. I do not have any medical debt and as I stated before I have never received anything from this company Stating I owe anything. I want this complaint to serve as a written response to the phone call that I just received that I do not owe any debt medical or otherwise. I want this debt removed from any credit reporting agency that they may have put it on and I do not want to receive any other phone calls from this company.Business Response
Date: 11/02/2022
BBB of Metro Atlanta, ****** & NE *******
235 ***************** Suite 900
*******, ** 30303
Attn.: ***********************-******
Re.: Case #: ******** *************************
*****************************,
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about January 25, 2022. The information provided indicated that the account is Ms. ****** responsibility. Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believe they were in compliance with applicable state and federal laws. However, in light of Ms. ****** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact us.Customer Answer
Date: 11/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:09/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
According to my credit reports, on December 2021, CAPIO PARTNERS LLC placed a collection negatively affecting my credit rating. I have disputed this account several times and it has come back as "electronically verified". I have zero knowledge of this account and did not receive communication (verbal or written). There's no way that this account can be "electronically verified" as no validation documents have been received. I want this account deleted and removed from their database because it is invalid. Moreover, my credit reports show that they are affiliated with ************************ per my research- this is showing as a closed business (which I also have not had communication with or knowledge of). How are they supposedly verifying debt from a closed business?Business Response
Date: 09/08/2022
BBB of Metro Atlanta, ****** & NE *******
235 ***************** Suite 900
*******, ** 30303
Attn.: ***********************-******
Re.: Case #: ******** *********************
*****************************,
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the accounts forming the basis of this complaint were placed with Capio on or about December 21, 2021. The information provided indicated that the accounts are Mr. ***** responsibility. Accordingly,Capio believed the accounts to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believe they were in compliance with applicable state and federal laws. However, in light of Mr. ***** complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding these accounts.
Should you require any further information, please do not hesitate to contact us.Customer Answer
Date: 09/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:08/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 08/18/2022, I checked my credit report and saw this account is not only listed once but twice. I am not liable for this debt from "MAYFAIR EMERGENCY CROUP" in the amount of $2,279.00. I am not liable for this debt from "STERLING EMERGENCY SERVICES" in the amount $2,762.00. I do not have a signed contract with "CAPIO PARTNERS". I have not received any paperwork bearing my original signature. DO NOT RESPOND TO THE COMPLAINT AS "VALIDATED" I AM FILING THIS COMPLAINT TO ENSURE THAT THE ACCOUNTS WILL BE PERMANENTLY DELETED FROM "CAPIO PARTNERS" AND TO BE PAID BY "CAPIO PARTNERS" FOR VIOLATING MY CONSUMER RIGHTS VIA THE ***** I WILL SEEK ATTORNEY REPRESENTATION IMMEDIATELY.Business Response
Date: 08/25/2022
BBB of Metro *******, ****** & NE *******
506 *********, Suite 590
*******, ******* 30349
Attn.: ***********************-******
Re.: Case #: ******** Linyonda ******
*****************************,
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the accounts forming the basis of this complaint were placed with Capio on or about November 23, 2021, and February 22, 2022. The information provided indicated that the accounts are Ms. ******* responsibility. Accordingly, Capio believed the accounts to be due and owing.
Capio previously received correspondence from Ms. ****** on March 21, 2022 and responded by mailing itemized statements on April 15, 2022.
Capio apologizes for any inconvenience their efforts may have caused but believe they were in compliance with applicable state and federal laws. However, in light of Ms. ******* complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding these accounts.
Should you require any further information, please do not hesitate to contact us.
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