Complaints
Customer Complaints Summary
- 112 total complaints in the last 3 years.
- 21 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt with CREDIT COLLECTION SERVICES I do not have a contract with CREDIT COLLECTION SERVICES they did not provide me with the original contract as requested.
Business Response
Date: 09/18/2024
BBB of **************************************
*******************************
*****************
Attn.: Customer Relations Representative
Re.: Case #: ******** Cahaiya Grace
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the accounts forming the basis of this complaint were placed with Capio on or about October 26, 2023. The information provided indicated that the accounts are Ms. ****** responsibility. Accordingly, Capio believed the accounts to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of Ms. ****** complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding these accounts.
Should you require any further information, please do not hesitate to contact us.Customer Answer
Date: 09/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Cahaiya *****Initial Complaint
Date:09/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Capio Partners, I do not have a contract with Capio Partners, and they did not provide me with the original contract as I requested.Business Response
Date: 09/13/2024
BBB of *************, ****** & NE *******
*******************************
*****************
Attn.: Customer Relations Representative
Re.: Case #: ******** Andiashia *****
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about July 2, 2024. The information provided indicated that the account is **************** responsibility. Accordingly, Capio believed the account to be due and owing. Prior to this complaint, Capio has not received notice of a dispute from **************.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of **************** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact us.Customer Answer
Date: 09/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********************Initial Complaint
Date:09/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ********* emergency med asso, I do not have a contract with capio partners. They did not provide me with the original contract as I requested.Business Response
Date: 09/12/2024
BBB of *************, ****** & NE *******
*******************************
*****************
Attn.: Customer Relations Representative
Re.: Case #: ******** *******************************
To Whom It May Concern:
Correspondence regarding this consumer complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on or about January 24, 2024. The information provided indicated that the account is ********************** responsibility. Accordingly, Capio believed the account to be due and owing. Prior to this complaint, Capio has not received notice of a dispute from ********************.
Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with applicable state and federal laws. However, in light of ********************** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.Initial Complaint
Date:09/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with CAPIO PARTNERS. I do not have a contract with ALTEON HEALTH, they did not provide me with the original contract as I requested.Business Response
Date: 09/06/2024
BBB of *************, ****** & NE *******
*******************************
*****************
Attn.: Customer Relations Representative
Re.: Case #: ******** Valiyah *******
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about December 19, 2023. The information provided indicated that the account is Ms. ******** responsibility. Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of Ms. ******** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact us.Customer Answer
Date: 09/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Valiyah *******Initial Complaint
Date:09/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Capio Partners, I do not have a contract with Capio Partners, they did not provide me with the contract as I requested.Business Response
Date: 09/04/2024
BBB of *************, ****** & NE *******
*******************************
*****************
Attn.: Customer Relations Representative
Re.: Case #: ******** ***************************
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about April 24, 2024. The information provided indicated that the account is Ms. ******* responsibility. Accordingly, Capio believed the account to be due and owing. Prior to this complaint, Capio did not receive any requests for information.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of Ms. ******* complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
Date:08/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ****************** I do not have a contract with Capio Partners, they have not provided me with the original contract as I requestedBusiness Response
Date: 09/04/2024
BBB of *************, ****** & NE *******
*******************************
*****************
Attn.: Customer Relations Representative
Re.: Case #: ******** ***************************
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about January 23, 2024. The information provided indicated that the account is Ms. ******** responsibility. Accordingly, Capio believed the account to be due and owing. Prior to this complaint, Capio did not receive a request for information.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of Ms. ******** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
Date:08/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt Capio Partners I Do not have a contract with this agency.They did not provide me with original contract that's requested.Business Response
Date: 08/27/2024
BBB of **************************************
*******************************
*****************
Attn.: Customer Relations Representative
Re.: Case #: ******** ***************************
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about January 24, 2024. The information provided indicated that the account is ****************** responsibility. Accordingly, Capio believed the account to be due and owing. Prior to this complaint, Capio has not received a request for information from ***************.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of ****************** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
Date:08/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do owe Capio Partners LLC any money, I never signed a contract with Capio Partners and they have not provided initial contract from original creditor.Business Response
Date: 08/19/2024
BBB of *************, ****** & NE *******
*******************************
*****************
Attn.: Customer Relations Representative
Re.: Case #: ******** ***************************
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about July 5, 2024. The information provided indicated that the account is Ms. ******* responsibility. Accordingly, Capio believed the account to be due and owing. Additionally,Capios records indicate **************** requested an itemized statement via phone call on July 23, 2024. This was mailed to **************** on August 8, 2024, to the same address provided in this complaint. No return mail was received.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of ****************** complaint this account has been closed and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
Date:08/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with university medical center, i do not have a contract with Capio Partners, they did not provide me with the original contract as requested.Business Response
Date: 08/14/2024
BBB of *************, ****** & NE *******
*******************************
*****************
Attn.: Customer Relations Representative
Re.: Case #: ******** *************************
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about June 14, 2024. The information provided indicated that the account is Mr. ******* responsibility. Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of Mr. ******* complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.
Should you require any further information, please do not hesitate to contact us.Customer Answer
Date: 08/15/2024
Better Business Bureau:
I have reviewed the business's response regarding complaint ID ******** and find the resolution satisfactory. However, I would like to be contacted by Capio or provide me with direct contact information to resolve the issue further. I need an itemized bill, as I have not received any bill detailing the services rendered. I would also like to discuss and agree on payment terms if I am responsible for the charges.
Sincerely,
*************************************
Initial Complaint
Date:07/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with CAPIO PARTNERS. I do not have a contract with CAPIO PARTNERS who are trying to collect the debt and report to my credit report. They did not provide me with the original contract as requested.Business Response
Date: 08/06/2024
BBB of *************, ****** & **********
*******************************
*****************
Attn.: Customer Relations Representative
Re.: Case #: ******** *************************
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the accounts forming the basis of this complaint were placed with Capio on or about October 28, 2023. The information provided indicated that the accounts are Ms. ***** responsibility. Accordingly, Capio believed the accounts to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of Ms. ***** complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding these accounts.
Should you require any further information, please do not hesitate to contact us.
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