Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with Main ********************** LL, i do not have a contract with Capio Partner, They did not provide me with original contract as requested,

  

  Business Response

  Date: 09/06/2023

  BBB of Metro Atlanta, ****** & NE *******
  ******************************************************************************
  
  Attn.: Customer Relations Representative
  
  Re.:  Case #: ******** ******* Day
  
  To Whom It May ****************************** regarding this consumer complaint has been received for review and reply.  Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.
  
  Investigation into this matter shows that the account forming the basis of this complaint was placed on or about April 5, 2023.  The information provided indicated that the account is Mr. **** responsibility.  Accordingly, Capio believed the account to be due and owing. To date, Capio has not received notice of a dispute from Mr. ****
  
  Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with applicable state and federal laws.  However, in light of Mr. **** complaint this account has been closed,  credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account. 

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CAPIO PARTNERS LLC Original creditor ALTEON HEALTH Balance $1,467 Balance updated Aug 24, 2023 Shows on my credit report I have never recv any bill i have no knowledge of this bill , furthermore I have filed two disputes thru Experian which this company denies to remove off of my credit report - when this was not me I have had the same insurance since 2009 if I went to recv any medical care it would of been taken care of by my insurance - I also looked at the company they bought the debt from and they are no where close to my house and I dont drive due to epilepsy- this is not mine - I should not have this on my credit report

  

  Business Response

  Date: 08/30/2023

  BBB of Metropolitan ***********.
  ************************************************************************
  
  Attn.: *****************, Director of Complaint Resolution Department
  
  Re.:  Case #: ******** ***********************
  
  ************:
  
  Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes. 
  
  Investigation into this matter shows that the account forming the basis of this complaint was placed on March 29, 2023.  The information provided indicated that the account is ************** responsibility. Accordingly, Capio believed the account to be due and owing.  ************** asserts the account credit reported prior to communication, however, records indicate the initial notice was mailed to ************** on April 4, 2023. No return mail has been received.
  
  Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of ************** complaint this account has been closed,credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
  
  Should you require any further information, please do not hesitate to contact us.

• Initial Complaint

  Date:08/23/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/30/2023

  BBB of Metro Atlanta, ****** & NE *******
  ******************************************************************************
  
  Attn.: Customer Relations Representative
  
  Re.:  Case #: ******** *************************
  
  To Whom It May ****************************** regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes. 
  
  Investigation into this matter shows that the account forming the basis of this complaint was placed on May 12, 2023.  The information provided indicated that the account is Ms. ******* responsibility. Accordingly, Capio believed the account to be due and owing. 
  
  **************** notified Capio that she believed the account was previously paid. Capio investigated the account and determined the balance was valid. An itemized statement was mailed to **************** on August 14, 2023.
  
  Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Ms. ******* complaint this account has been closed and Capio will make no further attempts to contact her regarding this account.
  
  Should you require any further information, please do not hesitate to contact us.
  
  

• Initial Complaint

  Date:07/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with CAPIO PARTERNERS LLC, I do not have a contract with CAPIO PARTNERS LLC, they did not provide me with the original contract as I requested .

  

  Business Response

  Date: 08/01/2023

  BBB of Metro Atlanta, ****** & NE *******
  ******************************************************************************
  
  Attn.: Customer Relations Representative
  
  Re.:  Case #: ******** *****************************
  
  Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes. 
  
  Investigation into this matter shows that the account forming the basis of this complaint was placed on May 17, 2022.  The information provided indicated that the account is Mr. ********* responsibility. Accordingly, Capio believed the account to be due and owing. 
  
  Capio apologizes for any inconvenience its efforts may have caused, but believe they were in compliance with all applicable state and federal laws. However, in light of Mr. ********* complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.
  
  Should you require any further information, please do not hesitate to contact us.

• Initial Complaint

  Date:07/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Capio partners bought a debt from alternative health, the bill from alternative health was years old and was included in my bankruptcy file in 2021, now that capio owns it they want to report it to my credit report when in fact all bills from alternative health were part of my bankruptcy so should not ever have reached my credit report for them to even file it there. This information is for capio to drop it off my report because they bought an account that was included in a bankruptcy filing in 2021

  

  Business Response

  Date: 07/24/2023

  BBB of Metro Atlanta, ****** & NE *******
  ******************************************************************************
  Attn.: Customer Relations Representative
  
  Re.:  Case #: ******** ***************************
  
  Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes. 
  
  Investigation into this matter shows that the account forming the basis of this complaint was placed on March 28, 2023.  The information provided indicated that the account is Mr. ******* responsibility. Accordingly, Capio believed the account to be due and owing.  Capio was unaware of any bankruptcy proceedings regarding this account.
  
  ********************** apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Mr. ******* complaint this account has been closed,credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.
  
  Should you require any further information, please do not hesitate to contact us.
  

• Initial Complaint

  Date:07/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Capio partners. I do not have a contract with this collection agency. I did not sign any documentation stating that I would pay this agency any money at any time. I was not provided the original contract as requested.

  

  Business Response

  Date: 07/12/2023

  BBB of Metro Atlanta, ****** & NE *******
  ******************************************************************************
  
  Attn.: Customer Relations Representative
  
  Re.:  Case #: ******** ****************************
  
  To Whom It May Concern:
  
  Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees.  This correspondence will serve as reply and resolution to the matter.
  
  An investigation shows that the account forming the basis of this complaint was placed with Capio on or about March 28, 2023. The information provided indicated that the account is ************** responsibility.  Accordingly, Capio believed the account to be due and owing.  To date, Capio has not received a request for information from *************
  
  Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws.  However, in light of ************** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.
  
  Should you require any further information, please do not hesitate to contact us.

• Initial Complaint

  Date:06/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******** EMERGENCY MEDICINE AS. I do not have a contract with CAPIO PARTNERS LLC. They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 07/07/2023

  BBB of Metro Atlanta, ****** & NE *******
  ******************************************************************************
  
  Attn.: Customer Relations Representative
  
  Re.:  Case #: ******** *****************************
  
  To Whom It May Concern:
  
  Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees.  This correspondence will serve as reply and resolution to the matter.
  
  An investigation shows that the account forming the basis of this complaint was placed with Capio on or about October 25, 2022. The information provided indicated that the account is ********************** responsibility.  Accordingly, Capio believed the account to be due and owing.  To date, Capio has not received a request for information from *********************
  
  Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws.  However, in light of ********************** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
  
  Should you require any further information, please do not hesitate to contact us.

• Initial Complaint

  Date:06/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice that I have a collection from CAPIO on my credit report. It says it was opened on 1/24/2023for $1,153with account number starting in ******** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  

  Business Response

  Date: 06/30/2023

  BBB of Metropolitan ***********.
  ************************************************************************
  
  Attn.: *****************, Director of Complaint Resolution Department
  
  Re.:  Case #: ******** *****************************
  
  ************:
  
  Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes. 
  
  Investigation into this matter shows that the account forming the basis of this complaint was placed on January 24, 2023.  The information provided indicated that the account is Mr. ******* responsibility. Accordingly, Capio believed the account to be due and owing. 
  
  Capio apologizes for any inconvenience its efforts may have caused, but believe they were in compliance with all applicable state and federal laws. However, in light of Mr. ******* complaint this account has been closed,credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
  
  Should you require any further information, please do not hesitate to contact us.

• Initial Complaint

  Date:06/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stating I owe debt that I have paid. Will not provide proof that I owe and continues to report negative on my credit report.

  

  Business Response

  Date: 06/30/2023

  BBB of Metro Atlanta, ****** & NE *******
  ******************************************************************************
  
  Attn.: Customer Relations Representative
  
  Re.:  Case #: ******** ***************************
  
  To Whom It May ****************************** regarding this consumer complaint has been received for review and reply.  Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.
  
  Investigation into this matter shows that the account forming the basis of this complaint was placed on or about March 29, 2023.  The information provided indicated that the account is Ms. *********** responsibility.  Accordingly, Capio believed the account to be due and owing. An itemized statement request is currently pending and will be mailed to *************************
  
  Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with applicable state and federal laws.  However, in light of Ms. *********** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reviewed my consumer reports and noticed that there are inaccurate account(s) reporting on my credit report. 1. CAPIO PARTNERS LLC - 03/01/2023: ACCT. #**** 2. ********************** LLC - 03/01/2023: ACCT. #**** 3. ********************** LLC - 03/01/2023: ACCT. #**** I have contacted the credit bureaus and asked them to investigate these negative items and remove them, also requesting the allege original application bearing my signature they have not been able to provide such proof to me. This is a violation of the Fair Credit Reporting Act, and these item needs to be removed and stopped reporting to my credit.

  

  Business Response

  Date: 06/14/2023

  BBB of Metropolitan ***********.
  ************************************************************************
  
  Attn.: *****************, Director of Complaint Resolution Department
  
  Re.:  Case #: ******** *************************
  
  ************:
  
  Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes. 
  
  Investigation into this matter shows that the accounts forming the basis of this complaint were placed on March 28, 2023.  The information provided indicated that the accounts are ******************** responsibility. Accordingly, Capio believed the accounts to be due and owing. 
  
  Capio apologizes for any inconvenience its efforts may have caused, but believe they were in compliance with all applicable state and federal laws.  However, in light of ******************** complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding these accounts.
  
  Should you require any further information, please do not hesitate to contact **.