Complaints

This profile includes complaints for America's Best Contacts & Eyeglasses's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

America's Best Contacts & Eyeglasses has 382 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  America's Best Contacts & Eyeglasses

  2000 Newpoint Pkwy STE E Lawrenceville, GA 30043-5577

• 

  America's Best Contacts & Eyeglasses

  1374 Martin Blvd Middle River, MD 21220

• 

  America's Best Contacts & Eyeglasses

  175 Quinn Dr Pittsburgh, PA 15275-1013

• 

  America's Best Contacts & Eyeglasses

  102 Wagner Rd Monaca, PA 15061-2456

• 

  America's Best Contacts & Eyeglasses

  510 Consumer Sq, Wrangleboro Rd Mays Landing, NJ 08330

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My appointment was on 8/21/24 at 3:15:11 PM. I was checked out by ******. I picked up my glasses 09/04/24 tried to adjust to them but still couldn't see nothing. Took back today 09/09/24 an was helped by ******* at 12:17:20 PM. The eye ** did not do a diabetic eye exam even though I told her I was diabetic and the meds I am on. I went ahead got the prescription filled thinking maybe she's right even though I am a severe diabetic I just need an ordinary exam. Had take all 3 pairs back because I CANNOT SEE OUT OF THEM!!!... THEY TELL ME THEY HAVE TO ISSUE A CORPORATE CHECK WHICH WILL COME IN THE MAIL.. OK the lady in the office today couldn't even tell me when I will get it so I can make an appointment somewhere that will actually do a diabetic exam.. she just takes the glasses an hands me a paper to sign so she can put in the computer for them to mail me a corporate check. When can I expect my money back???? Seriously!!!

  Business Response

  Date: 09/10/2024

  Dear Customer Relations Representative,
  
  I am responding to the BBB Consumer Complaint #********,filed by *****************************. We certainly apologize for any inconvenience this may have caused.
  
  I apologize for ********************** experience with the doctor and vision center,and thank her for her feedback. I have addressed her concerns with the store manager, ******. Per our refund policy, we refund as a corporate check for all cash purchases over $35. I see the refund was processed by the store on 9/9/2024, which means our corporate office will cut and mail the check on 9/11/2024, so I would think ******************** should get it sometime next week.Please note the check will be mailed via **** and will be coming from National Vision, Inc. in ** (not Americas Best, so please dont think its junk mail).
  
  Please be advised this complaint has been received and documented here at our corporate office, where it will remain on file. Once again, I do apologize and if I can be of further assistance, please feel free to contact me.
  
  Sincerely,
  
  *******
  Customer Care

• Initial Complaint

  Date:09/07/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Funds where withdrawn from my account on a product that wasn't recieve. This product I put in an order since June 26th, Order Number *********. Trying to get through the 800 was brutal, finally ******************* answered my emails but split my refundfor what I have no idea and I have only recieved partial. This is the worst I've ever dealt with a company online services. I need my other part of my refund!

  Business Response

  Date: 09/10/2024

  Hello ******,

  Thank you for reaching out to us with your concern. I do apologize that you have been having difficulty getting a response from us and having this resolved. I do see the refund request was requested for the remaining part of the order and not the whole thing. I have gone ahead and processed your refund for the entirety of the order that was not received. Please allow 3-5 business days for the refund to be processed. Please also let me know if there is anything further we can assist you with.

   

  Thank you,
  ****

  Customer Answer

  Date: 09/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/7/2024 We had a 9:50 appointment, when I got there I saw about 5 people ahead of me. I went to the front I spoke to the General Manager *****, I asked her the time wait to be seen in a rude and unprofessional manner she told me that I would have to wait till all the patients were seen. I told her I had a doctor's appointment at 11:00 and I told her my appointment was at 9:50 am, what is the sense on making appointments if your not going to be seen. Then in a surprise way instead of apologizing for the mix up, ***** turned around and said directly to me first come first serve, and said if I didn't like to wait reschedule. I looked at her and I asked to speak to the manager and then ***** replied I'm the General Manager. I could not believe the attitude, and the rudeness. I have been a customer since they opened I bought in 25 customers to this place. Ever since they changed the original staff, they have gone down hill. I will be taking myself and my friends elsewhere and I will let everyone be aware of the rudeness and unprofessionalism that the current staff are. The eye doctor is wonderful I wish I can say for the rest of them. But ***** should not be representing this Company.

  Business Response

  Date: 09/12/2024

  Dear Customer Relations Representative,
  
  I am responding to the BBB Consumer Complaint #********,filed by ******************************** regarding her husbands appointment, ***************************************. We certainly apologize for any inconvenience this may have caused.
  
  I have forwarded Mrs. ********* concerns to the District Manager, ******, for review. He will be addressing this with the associate in question so this type of behavior does not happen again. We appreciate Mrs. ********* feedback and her familys business.
  
  Please be advised this complaint has been received and documented here at our corporate office, where it will remain on file. Once again, I do apologize and if I can be of further assistance, please feel free to contact me.
  
  Sincerely,
  
  *******
  Customer Care

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of new glasses 3 weeks ago from America's Best in Wyomissing Pa. At the same time I purchased the service of replacement of my scratched no line transition lenses in a perfectly shiny quality set of frames. In return, 2 weeks later I received single lens vision sight and totally buffed out dull frames. I'm ashamed to put them on my face. I was told to bring them back and they will fix them. They didn't have that type of frame in stock when I was there the 1st time. I am beside myself with anger. My time is valuable. I trusted them and they failed me.

  Business Response

  Date: 09/09/2024

  Dear Customer Relations Representative,
  
  I am responding to the BBB Consumer Complaint #********,filed by ************** ****. We certainly apologize for any inconvenience this may have caused.
  
  I have addressed Mr. ***** concerns with one of the managers at the vision center, ******. Per Mr. ***** receipt, it does indicate that for the set of lenses for his frame, he did pay for Single Vision transition lenses. Im unsure where any miscommunication may have occurred regarding the progressive lenses for that frame.
  
  Unfortunately, we do not carry the same frame that Mr. **** brought in for the lenses. However, if Mr. **** can provide a receipt from where he purchased his frame, we can reimburse him for what he originally paid for it. Please have Mr. **** reply here with a copy of that receipt and I will confirm once weve processed the reimbursement in the form of a check.
  
  Please be advised this complaint has been received and documented here at our corporate office, where it will remain on file. Once again, I do apologize and if I can be of further assistance, please feel free to contact me.
  
  Sincerely,
  
  *******
  Customer Care

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/13/24 I was charged $109.95 to see the optometrist and for 2 pair of glasses.The Optometrist stated I need glasses much higher of prescription than I needed and stated that the condition of my eyes were now resolved and even. When I questioned it he said that I could get any number of focus that I wanted. I explained to him that the reason I'm paying to see an optometrist is to have a professional prescription and not just winging it. I had to insist for him to recheck in order for an accurate consultation but he said that it is not how they work and placed a lens on a pair of glasses and dropped down a number. On 8/27/24 when I went to pick up the glasses found a warning sign about cancer. I informed them I was not aware that the glasses had that and that I didn't want to be exposed to that. If there was another type of material or any other options and they said no. I requested a complete refund but they said they could only reimburse me the $40.00 for the glasses and not the service and to call the main office for the reimbursement of the optometrist fee. On 8/28/24 I called and spoke with ****** and she said I was misinformed that they can't reimburse my $69.95. I explained the bad experience and bad optometrist diagnoses and she said that's not their regular doctor to go again and see someone else. I informed her I had already paid to see another Optometrist that was more accurate and informative and informed her that they're not giving me any other option but to file complaints in order for other people not to go through what I did and save their eyes, time and money. BBB, please assist me in getting my $69.95 dollars back. My time and bad experience should be compensated as well. Thank you so much.

  Business Response

  Date: 09/13/2024

  
  
  Better Business Bureau
  ****** ******
  ******************************************
  **********************
  
  
  
  
  
  In response to the Better Business Bureau complaint filed by ****** *******; Consumer ID #********, we regret any misunderstandings or inconvenience Mrs. ******* has incurred and we appreciate her business.
  
  I am writing you in response to the complaint filed Mrs. ****** *******; Case# ********.
  
  I have contacted our La Habra, CA store and I spoke with the General Manager, ****. He advised that Mrs. ******* had an exam on 8/13/24 and purchased two pairs of glasses for $109.95 and received the free eye exam. The $69 doctors eye glass exam is free with the purchase of two complete pairs of glasses. On the date of her service, she left the store with no complaints.
  **** said the Mrs. ******* returned to the vision center on 8/27/24 and requested a refund. She wasnt happy with the materials that the manufactures use to make all eyeglass frames. **** explained that he would be more than happy to refund the cost of the glasses, however once the glasses are refunded the exam is no longer free.
  Mrs. ******* stated she was also unhappy with the service she received from the doctor. **** apologized for the service the doctor provided and explained that the eye exam fee is a non-refundable service rendered by the doctor. He offered to reschedule Mrs. ******* a follow up exam with a different doctor, but Mrs. ******* declined the offer and a requested a refund, for the cost of the glasses $109.95. The refund was processed less the $69 doctors exam fee. Therefore, a refund in the amount of $40 was applied back to the customers method of payment used to make her purchase.
  
  At this time, this complaint is considered as resolved and we look forward to continuing to service his eyewear needs. If Mrs. ******* has further questions or concerns, she may contact ************* directly at **************.
  
  Thank you for your time and mediation.
  
  
  
  ******
  *************
  ******************** Best ********************** and ********************
  
  
  

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22235898
  
  I am rejecting this response because:
  The day of the exam I was not informed that the doctor was not their real doctor. I was not satisfied with the exam and I did inform the doctor and he declined to re-do the exam.
  When I stopped by to pick up the glasses I was misinformed and told there was no other type of materials for the glasses and that's when I requested a total refund. That's when **** informed me he can only reimburse the $40.00.
  Had I been told about being able to see their real doctor and provided option for other material on the glasses and told I may loose part of my money from the beginning I would had never stayed to go thru this very bad experience. **** provided the number to request the refund and ****** took the call but failed to listen that I had already paid to see another doctor at a different location that provided a better and honest consult and information. Please do the right thing and reimburse me my $69.95, Otherwise I will proceed with exposing the bad and dishonest service proved here. Buyers beware! ****** is a disappointment and this place needs to be retrained. Please reimburse me my money!
  Sincerely,
  
  ****** *******

  Business Response

  Date: 09/20/2024

  Responded to the BBB:
  Better Business Bureau
  ****** ******
  ******************************************************************************************
  
  
  
  
  I am writing you in response to the complaint filed Mrs. ****** *******; Case#********.
  
  On 8/13/24 Mrs. ******* received an exam with one of our doctors, who is a licensed optometrist. The doctor finalized Mrs. ******** eyeglass prescription and provided her with a written copy. The exam fees are non-refundable because its a service thats rendered by the doctor. However, as a one-time customer service ****, the General Manager at our *********************************** center refunded Mrs. ******* the $69 exam fee. The refund has been applied back to the customers method of payment used to make the purchase.
  
  At this time, this complaint is considered as resolved and we look forward to continuing to service his eyewear needs. If Mrs. ******* has further questions or concerns, she may contact ************* directly at **************.
  
  Thank you for your time and mediation.
  
  
  
  ******
  *************
  ******************** Best ********************** and ********************

  Customer Answer

  Date: 09/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ****, thank you very much for understanding and refunding the total amount.
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My receipt shows i paid 69$ for an exam. I was told id get a ***** membership that doesnt even.exist accorfing to coorporste office for another 10$. But when my prescription for contact was wrong i cancelled the contact order. In addintion they were 90$ higher to sell a 6mo sulply for the correct prescription. I have paid a 129 when it shouldnt have been more that i was shown on receipt of 69. Fthey refunded the conta ts but are charging me for a 129 membership i wss told was 10$ more not 60$ more. A differanve of 50$ unavcounted for in any docs they provided me including my receipt. My receipt showd no membershio chsrge only a 69 charge for exam. Which the suppoded membership would have cancelled out. No papers or recript on membership still. No proof of any contact exam

  Business Response

  Date: 09/12/2024

  I apologize for ********************** experience at our Americas Best vision center. The customer was originally supposed to be charged for a contact lens exam which is $119 and he got the eyecare care club which was only $10 for the discounted price and that amount resulted out to be $129, which is what he was confused about being that on his exam it is rung up for a $69 eyeglass exam. I have reached out to the district manager ***** and the general manager ****** and have finalized a decision for this matter. We have then agreed to comp the eyecare club for the customer due to the error on the stores behalf, and refund him fully. The customer has spoken to ****** on 9/6/2024 and the refund for the exam that was processed on 9/5/2024 and it was explained to him he still has trials on order from his prescription recheck on 8/29/2024.  These are MF contacts which will enable him to see distance and near as he requested.  He seemed a little surprised but was agreeable to that and asked when they might be in. It was told to him they are estimating around 9/20 but that is not always accurate. ****** estimated within the next two weeks and the customer said ok. His trials are on the way that are scheduled and will receive those when they come in.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm waiting on glasses that should have came already that's my issue

  Business Response

  Date: 09/10/2024

  
  In response to the Better Business Bureau complaint filed by *************************;Consumer ID # ********, we regret any inconvenience ****************** has incurred and we appreciate his business.
  
  I am writing you in response to the complaint filed ************************************ ********.
  
  I contacted our Tigard, OR store and I spoke with the General Manager, ***. She advised that ****************** purchased two pairs of glasses on 8/17/24. Glasses take 7-10 business days be completed at our lab. The glasses were completed at our lab and mailed out to the customer on 8/29/24. Per the *** tracking number 1Z767W6Y0298216901,the glasses were delivered to ****************** on 9/4/24.
  
  At this time, this complaint is considered as resolved and we look forward to continuing to service his eyewear needs. If ****************** has further questions or concerns, he may contact ************* directly at **************.
  
  Thank you for your time and mediation.

  ******
  *************
  ******************** Best ********************** and ********************

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an appointment for 1030 this morning. 9/3/2024. They sent a confirmation text every single day and even an hour before the appointment to remind me to show up. Well I show up to the appointment that is scheduled to be told that it would be a really long wait, because there is only two eye doctors working today. I ask well why did you schedule me for 1030 today then. The receptionist says I dont know. As I walk away I tell them I'll find a real business then and got laughed at. Im beyond livid I took it so personally I wont stop until I get justice.

  Business Response

  Date: 09/04/2024

  BBB Representative, 

  We have spoken with the patient, we apologized for the experience, and addressed his concerns regarding the experience with the remote/digital doctor.  We apologized for the unforeseen, delay of service.  The patient has declined the offer to reschedule or to be seen at an alternate location with an on-site Doctor providing an in person exam.  The General Manager of the Appleton, ** American Best Eyewear & Eyecare, will make another offer to reschedule or to be seen at an alternate location with an on-site doctor providing an in person exam. 

   

  Respectfully,

  *********************

  Customer Care

   

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment at Americas Best at ******************************* am 8-31-24. When I arrived they had me wait 10 minutes for initial testing before seeing an eye doctor. After waiting one hour I still hadnt seen the eye doctor. When I complained to the staff they said they were down a doctor for the day. Dont you think they should tell people or have the courtesy to call and notify them before putting them through an hour or more wait time? Such bad customer service and management. Please let the owner know that they need better management staff and procedures for when they are down a doctor so that customers dont end up waiting for hours on end. Such bad service. I will NEVER go back there again.

  Business Response

  Date: 09/05/2024

  Dear Customer Relations Representative,
  
  We are responding to the Better Business Bureau complaint filed by **** *******,complaint ID #*********** do apologize for the long wait time Mr. ******* incurred when he visited our ******************************** center. We also apologize for any service concerns incurred; all of Mr. ******** concerns have been addressed by addressed by management at this time.  The Training Store manager, ****,personally contacted Mr. ******* to apologize and to offer him a complimentary eye examination.
   
  ************** has any further concerns after speaking with the Training Store manager, he is welcome to contact our ************************ directly for further assistance. We thank him for his time and patronage.
  
  Thank you for your time and mediation.
  
  
  Violet
  Customer Care
  ******************** Best ********************** and ********************

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22223705
  
  I am rejecting this response because I was contacted while at work and told they would call me later to discuss this complaint and they never called back.  Evidently the manager is mistaken on the issue being resolved.  No need to reach back out to me.  I will not be returning to Americas Best ever again and my hope is that this complaint ****** others from going there and dealing with the same garbage service. 
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 09/16/2024

  Dear Customer Relations Representative,

  Once again, we do apologize to Mr. **** ******* for any inconveniences and service delays he encountered. His concerns have been addressed and the Training Store Manager, ****, contacted the customer and he was not able to speak with her and requested to be called back at or after 5pm. The Training Store Manager contacted Mr. ******* back at 5:03pm and he did not answer; she left him her contact information along with the phone number to the vision center , as well as her cell phone number, so that he may return her call when convenient for him. We thank Mr. ******* for his time and feedback. 

  Thank you again for your time and mediation.
  
   
  ************* Leadership
  ******************** Best ********************** and ********************

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Americas Best in ***************** Fl on Saturday Aug. 24th for the sale ( as advertisement attached) . Had my exam, went to pick out two pairs of progressive lens glasses for the $129.95 as advertised. I was told that my progressives would be more. I did not have the ad in front of me so I did not want to start a disagreement in the store. I am not an optometrist, to me progressives are progressives. I was charged for the eye exam, one pair of glasses at a cost of $422.95. I sent an email and called customer service. I was told my progressives were better( did not know there was a good, better, best in progressive lens)??? If anything , the ad is misleading to the average consumer. Once I went through the exam , without knowing there was a difference in progressive lens, until after the fact , I bit the bullet and paid the price. If Americas Best and BBB feels the ad was not misleading so be it. My recommendation is to be more forthcoming , there is a HUGE difference in cost with the progressive lens BEFORE the client commits to exam.

  Business Response

  Date: 08/30/2024

   

  Dear Customer Relations Representative,

  
  I am responding to the BBB Consumer Complaint # 22204555, filed by **************************. I apologize for his experience at our *****************, ** location.
  I have looked over ******************** complaint, as well as Im the agent he spoke to when he contacted our ************************ on 08/27/2024. I have addressed his concerns with the Store Manager, ******, for further review. We apologize for the customer service issues Mr. ******* may have experienced at our location.
  Unfortunately, currently, we are unable to honor customers request as this is not a part of our ongoing promotion in store. We understand that it can be disappointing to discover that the offer that the customer initially was interested in does not meet the specific recommendations made by the doctor. We strive to be clear and transparent with our promotions, and I apologize if the advertisement did not fully reflect the options available or the specifics of your needs.
  Our current promotion in store for progressive lenses include a free eye exam with two pairs of eyeglasses with basic progressive lenses for $129.95
  We have a 30-day return policy from the date of purchase for refunds, if the customer is not satisfied with the product for any reason the customer is entitled to a full refund. 
  Please be advised this complaint has been received and documented here at our corporate office, where it will remain on file. Once again, I do apologize, and if I can be of further assistance, please feel free to contact me. 

   

  Thank you, 

  Usha

  Customer care,