Complaints

This profile includes complaints for America's Best Contacts & Eyeglasses's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  America's Best Contacts & Eyeglasses

  2000 Newpoint Pkwy STE E Lawrenceville, GA 30043-5577

• 

  America's Best Contacts and Eyeglasses

  17233 Cole Rd Hagerstown, MD 21740-6981

• 

  America's Best Contacts & Eyeglasses

  175 Quinn Dr Pittsburgh, PA 15275-1013

• 

  America's Best Contacts & Eyeglasses

  102 Wagner Rd Monaca, PA 15061-2456

• 

  America's Best Contacts & Eyeglasses

  864 Route 37 West Toms River, NJ 08755

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought progressive glasses....brought back glasses within 30 day time period because point blank, I couldn't see out of them.....they have been to their lab twice within 4 month time frame; 1st time the progressive line was measured incorrectly, then the 2nd time, because I literally cannot see out of these glasses....When I picked them up the 2nd time (3 months later), the sales associate apologized and said that the frames I picked out do not support progressive lenses. Let me say that again. I WAS ALLOWED TO PICK OUT, INCORRECTLY MEASURED, AND BOUGHT FRAMES THAT DO NOT SUPPORT PROGRESSIVE LENSES! I asked if I could just replace progressives with single vision....of course I can, but I would have to pay additional for that....please know I have all the bells and whistles on these progressives that I'm already out of pocket for....anti glare, scratch resistant. You name, I have it. Ok, if I can't change the lenses out and I'm stuck with a pair of glasses that won't support my prescription, the next logical solution would be a refund, right? Please prepare yourself for this answer that was given, "I'm sorry ma'am, but it's been over 30 days". I was floored and thought that for sure management would rectify that. Management, what management? I have called the manager, *******, of the ******** store multiple times to no avail....she has her assistant manager call me back everytime, who I must say is completely and utterly over the top nice and apologizes every time. She offered me a $100 credit "one time courtesy" I' spent over $400. The assistant has no authority though to do anything further. I have called customer service in which they put me on hold only to call the store and talk to Crystal. I have left a message on Yelp which got attention back to customer service promising a call from a District Manager. I'm going on 2 weeks now with no call from said District Manager. Just know, I will not quit and I will contact whomever I need too.

  Business Response

  Date: 09/04/2024

  Dear Customer relations Representative, 

  I apologize for ******************** experience at the store location 4099. In regards to purchase made on May 13th, after the product was re made it was not a great fit for customer. There was an option to re make the glasses because of it being more than 30 days past the refund policy. Store manager ***** who is a temporary manager for now at the store stated customer can be compensated for the remainder of the refund of $300.00, ******************** was already given of $108.00. Once again we do apologize for any inconvenience this may have caused. 

  Thank you

  ******

  Customer Care

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22201693
  
  I am rejecting this response because:

  ******

  I am attaching the very first email you sent to me  that  my issue had been escalated to the DM of the store and compensation had already been given.   I immediately responded that I looked forward to hearing from the DM as the regular store manager wouldn't return my phone call(s); I also mentioned that you were mis-informed as I haven't received any compensation whatsoever.  Zero.  

  I have also attached the 6 emails that I have sent to you since then, dating from 8/14/2024 until yesterday 9/4/2024....all of which have gone unanswered.  Moreover, I have YET to receive any phone call from a District Manager as promised....this is now 3 weeks from the date which you told me I would.  As far as the additional compensation,for a total of $408, I will gladly accept that.  Would you be so kind to let me know how to receive that refund since this is the only line of communication you wish to go through.  I would be happy to drop by the store.  Please communicate the next steps you would like for me to take. 

  Lastly, I would like to ask what it was you were trying to attach in the previous email?  You did however attach a patients eye prescription...HIPPA.  Just wanted to let you know.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/09/2024

  Good morning ***************************,

  In regards to your response I do apologize about the misinformation. Your partial refund was offered and you denied. So yes the store manager will be processing your full refund to you using the same card method of the amount of $408.97. Unfortunately there is no Dm at the store currently that you can speak with because they are short on staff and the Dm is helping at another store location. Therefore you will not be able to speak with them. Refund already been approved and that will be the final solution from the store being that the glasses are not working out for you.

  Thank you

  ******

  Customer Care

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 9 ***** I had my eye exam at the **********************'s Best virtually with a technician he was not license and the doctor was on the screen giving him instructions on adjusting the lenses to my eye . Athe doctor show me a picture of my eye and then proceed to ask me questions working as she work with the technician, Then I was exam by another technician for the fitting. She was unsure if the fitting was right so she call over another to check her measurements. At the end of my exam I felt like I had students giving me service because their work had to be supervision by someone else. As the result of that my glasses were strong when I did receive the prescription. I call and complaint telling them my glass was to strong, my head hurt my eye were trier and I receive slight pain in my left eye . Everything was too close, I could keep the glasses on long. I rescheduled another appointment. August 14 at *******'s Best in ************ he exman my glasses old and new. He exams my eye. I was told my eye was prescription was two step strong, My vision was compromised it was painful and my sight would of been damage more If I would continue with those glasses. By the doctor not being present my exmam was totally wrong damaging my eye even more,

  Business Response

  Date: 08/30/2024

  Dear Customer Relations Representative,
  
  In response to the Better Business Bureau complaint filed by ***************************, complaint ID #********; we do apologize for any prescription and service concerns **************** has encountered.
  
  Our records indicate that **************** made her most recent purchase at our *********************************************** on 07/19/2024 and this appointment was for a remote eye examination. Her eyeglass prescription was increased based the doctors findings. **************** was not happy with her updated prescription, and she then visited our ********************************************** on 08/14/2024 for a new eye exam with the doctor (in person) at this vision center. The doctor modified her prescription,and we are now in the process of making **************** her new lenses, based on second eye examination. Her new eyeglass order will be ready for her next week, and we thank **************** for her feedback and detailed account of her visits. We assure her that her concerns have been addressed with management.
  
  If **************** has any further questions or concerns, she may contact our ************************ directly at: **************. We look forward to continuing to service Ms. ******* eyewear needs.
  
  
  Thank you for your time and mediation.
  
  
  Customer Care Leadership
  ******************** Best ********************** and ********************

  Customer Answer

  Date: 09/03/2024

  Yes I had my eye re-exam at he ************ and I pick up my glasses . And my prescription are still  very uncomfortable and do not feel right. I get my eye exam every other year. I had my eye exam less then a year. The only reason I got my eye exman sooner was because I needed a new pair of glasses. The glasses I had broke the arm ,I needed a second pair .My eye has not change that drastic. When I wear the new glasses everything seem much closer and my eye feel strain and trier. I am trying to adjust but it make my head hurt and my eye feel very uncomfortable. Feel like I am trying to force my eye to adjust. I can get a copy of my prescription from my last exam and a comparison can be made to see how off the glasses are, I don't want my eye damage because I wearing the wrong prescription because it's uncomfortable and once the damage is done their no reverting back. I will get a copy of my old prescription and submit the copy to you so a comparison can be made. First I was very dissatisfied having a remote exman assist by a technician in training . And I was not aware of that I wouldn't agree . Because When I asked questions the doctor told she needed to be their for a closer exman. Well that how I felt at first she need to be their to better and precise exam . And wearing the glasses would damage my eye more and them trying to correct the glasses did not help because the prescription is very off . I have headache, my eye get trier and everything seem very closer.This has been very uncomfortable. painful and a very bad experience that can do more damage then anything. The remote exman for your eye is not a good idea .And I would of never agree to that. Between the money the time I spend and I am still trying to get m eye right , I found my last pair of glasses I receive from you guys two ago, And that is what I am wear and it make my eye feel much more comfortable. And I am not in pain or discomfort.Thank for reaching out

  Business Response

  Date: 09/05/2024

  Dear Customer Relations Representative,
  
  Once again, we are responding to the Better Business Bureau complaint filed by ***************************, complaint ID #********. All of ********** concern were addressed by leadership. The Training Store manager,*********, will contact the customer to apologize and offer further assistance to ****************.
  
  Furthermore, her glasses are expected to be arriving at the ********************************************** by tomorrow and the customer will be contacted once they are ready for her. We do apologize for any service /prescription concerns she has incurred. If **************** has any further concerns after speaking with the Training Store manager she may contact our ************************ at: **************.
  
  Thank you again for your time and mediation.
  
  
  Customer Care Leadership
  ******************** Best ********************** and ********************

• Initial Complaint

  Date:08/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 5, 2024 purchase date Glasses have many scratches. Had scratche resistant added. I am an adult who knows how to take care of glasses. Store won't replace without me purchasing protective policy.. Why get coating if doesn't avoid scratches . I want a replacement

  Business Response

  Date: 08/28/2024

  Dear Customer Relations Representative:
  
  In response to the Better Business Bureau complaint filed by *****************************; BBB complaint ID# ********, we regret any concerns **************** has incurred regarding her lenses.
  
  We have addressed her concerns with the general manager (*****) and he has contacted the customer to do a courtesy replacement at no charge to her. 
  
  If **************** has any further questions or concerns, she is welcome to contact ************* directly so that we can assist her. Our phone number is: **************. We thank **************** for contacting us and we look forward to assisting her.
  
  Almanda
  *************
  America's Best

• Initial Complaint

  Date:08/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  American best customer service and personal information . I visited the ************************ in ********* , **********. I was not provided with any help and had to wait over an hour . Finally a staff member ****** was like Im not going to help you and you can just wait and he started sayinG in Spanish we dont help them . It was a horrible experience

  Business Response

  Date: 08/16/2024

  Dear Customer Relations Department:
  

  
  In response to the Better Business Bureau complaint filed by Ms. *********************** (complaint ID *********, we sincerely regret the poor customer service ***************** has encountered at our ************************************ enter. Ms. ******** complaint and the lack of service have been addressed with leadership. The vision center manager, ****, has contacted ****************** to extend his apologies and invite ****************** back into the vision center so that he may personally assist her. ****************** informed the manager that she would not be returning.
  
  Once again, we apologize for this level of service, and we thank ****************** for giving us the opportunity to service her eyewear needs. If ****************** has any further questions or concerns, she is welcome to contact our ************************ at **************. We do thank her for her time and patronage and for providing us with her feedback on her vision center experience.
  
  Thank you for your time and mediation.
  
  Violet
  Customer Care
  ******************** Best ********************** and ********************

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased contacts from this company and ever since have been spammed with ****eting emails. I successfully unsubscribed from these emails but they do not stop sending them. This company is clearly in violation of the **** CAN-SPAM act.The most recent time I unsubscribed from these emails was July 11th, which I documented with screenshots. I am still receiving emails as of writing today, August 8th. The *** requires them to stop all ****eting communications and remove me from their email list within 10 days, but they dont care. I even emailed their support about this issue and these violations, but their response was to wait 30 days even though they were required to do it in 10 when I unsubscribed through the link. Still, the 30 day **** is coming up and I received a new email today. Blatant disregard for consumers and the law.

  Business Response

  Date: 08/14/2024

  Contacted customer via voicemail and email apologizing for the unwanted communications. Advised I have placed them on the Do Not Contact list with their name, number, email, and address. Provided contact information for customer to contact us should they continue to receive communication from us so that we can look further into the issue.

• Initial Complaint

  Date:08/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 7/15/24 for a pair of glasses. They were estimated to ship on Thu, Jul 25 according to America's Best. On July 31st, Anteria from America's Best emailed me that the glasses were no longer in stock, despite them continuing to advertise these glasses in the meantime for over 2 weeks. They have price categories for their glasses, basically a $29.95 grouping, a $69.95 grouping, a $79.95, etc. My order was for a $29.95 pair. I asked why it took over 2 weeks for them to inform me they were not in stock, they would not give me an answer. They did not have any comparable frame that was of similar size and style. First they tried to ask me to change the size of my glasses. Then they asked me to change the style of my glasses. They told me that in order to get a similar size and style, I would have to pay extra to "upgrade" to that $69.95 grouping. I was not okay with this. I asked that they process the order with a similar size and style option, without charging me extra. They stopped answering my emails. I emailed them on Aug 1, and followed up Aug 6. They have not replied to either. Due to a previous misorder on the error of America's Best, I even have an unused frame of exactly the size and style I need (the lenses are wrong). I asked as well if I can send this in to them to get the lenses made for it through my order. But they are no longer answering my emails. The order is not cancelled, and I do not want it to be. I want them to process my order either by giving me a similar size & style without charging me extra, or by allowing me to mail in the unused out of stock frames to get the lenses made for it. I asked to have the issue escalated to a manager, as the representative just kept copy & pasting their first initial email, without actually addressing any of my questions. Again, they just stopped answering, for over 1 week now.

  Business Response

  Date: 08/14/2024

  Contacted the customer via voicemail and email and apologized for the inconvenience. Advised that with discontinued frames, the next option is to select alternative frames. Since the customer didn't want to do this and we are not able to place an order for lenses only, I contacted store 5886 and spoke with the manger Joon who will assist the customer with purchasing the frames in-store. I have also asked that they honor the discount that was provided to the customer online.
  

  
  

• Initial Complaint

  Date:08/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed this order a week ago and in the course of 10 years of wearing contacts I have never had to wait this long to get my order of contact lenses. It's almost like everyone at this company is on strike. No one will come to the phone. No one will respond to my email. They will not allow me to cancel the order and even my bank suggested I file a complaint here to see if that gets results. I not only want an explanation that makes sense but i want what I ordered and paid for a week ago. I paid for express shipping at that and they can't even seem to finish processing my order. This is ridiculous and infuriating. I need to be able to see to do my job. They are s******* with my entire life.

  Business Response

  Date: 08/14/2024

  Hello ******, 

  Thank you for reaching out regarding this issue with your order. I do apologize for the delay in getting your order out to you and getting a response from us. Currently we have had a large influx of calls, orders, and messages due to our company acquiring Discount Contact lenses among other Entities that we have already owned. Unfortunately, this has caused a delay in us getting out orders to customers as well as them being able to get inn immediate contact. We have recently and are currently working to improve these issues so we can better serve you as well as all our customers. I did check your order and see that it did ship and it shows that it was delivered Friday August 9th. I have gone ahead and refunded you for the expedited shipping you paid for. Please allow 5-7 business days for this to appear back on your card. I am also notating your account to provide you with 25% off your next order with us. Please let me know if you have anymore concerns or anything further you need assistance with.

  Thank you,
  ****

  Customer Answer

  Date: 08/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went there to americas best like a year ago and i used to go to bascom palmar as a kid till 5 years ago im 38 years oldnow my mom didnt have enough money to book an appointment pin ************************* so we went with ********************** best i came in there with a -10 contact prescription seeing fine so now the dr ********** me -12 pres ription and i see worse and cannot se far and ever *********** i had cateract so my momgot scared and set me up with ************************* and i do not have cateract this is the second prescription thzt i get and cannot see clearly im not asking for a refund im asking for a free eye exam and ny right prescription im blind by my other eye and i need you to please understand and help me this location was in ***** fl ****************************************** wich is sw 88 st

  Business Response

  Date: 08/08/2024

  Dear Customer Relations Representative,
  

  
  In response to the Better Business Bureau complaint filed by ***************************;Consumer ID #********, we regret any inconveniences, or misunderstandings, ******************* has encountered in the matter of his contact lens prescription.
  
  ******************** is an ************ member until 01/05/2025; which means his eye exams visits and follow-up visits are free of charge, and he receives 10% off discounts on any purchases made. ******************** is welcome to take advantage of his ************ membership.At this time, if he has any questions about his diagnosis, or if he is not satisfied with his prescriptions, it will be necessary for ******************** to come back in for a new eye examination with our doctor. *************** have addressed his concerns with the manager, ******, and she contacted ******************** to speak with him. He has scheduled a new eye examination appointment for 08/19/2024 at 9:20am and we look forward to his next appointment.
  
  If Mr. ********* has any further questions or concerns, he can contact the vision center manager, or our ************************ directly at **************.
  
  Thank you for time and mediation.
  
  Violet
  Customer Care
  ******************** Best ********************** and ********************

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought new glasses a number of months ago. First off it took over a month to get them, because they were made wrong, then they forgot to send them in. This however is not my complaint. I can't wear them, they make me very sick. I can be perfectly fine, put on the glasses and within a half hour, I have a terrible headache and am sick to my stomach. When I recieved the survey I put this in it though no one reached out to me. The reason it's taken so long for me to file this is because I rarely wear them. I wear my contacts. My RX is not very strong so there are times I don't wear either. I don't know if the problem is they are to big and made of the worst plastic I've ever seen. I've worn glasses all my life .Your store was super when I went in , my 1st mistake, when I finally got someone to help me they were not sure what to do so they had to get another person. My 2nd mistake, I ask their opinion on the fit since it's had to tell on yourself. They really didn't have time to do any proper fitting. My 3rd mistake. Now I have a pair of glasses I can't wear, partically because they won't stay up, not just because they are to big but because the frame won't hold it's adjustment. So now I have a pair of glasses that don't fit and have a wrong rx for what ever reason. I would like a pair of glasses that not only fit but that won't make me sick. I don't think that's to much to ask. I love the frame or I wouldn't of bought them. But, they are a poor product that some how has a wrong rx.. I don't feel I should have to go out of pocket to get this issue fixed. I wait for your help in this matter.

  Business Response

  Date: 08/08/2024

  Better Business Bureau
  *************************
  ******************************************
  **********************
  
  In response to the Better Business Bureau complaint filed by *******************************; Consumer ID # ********, we regret any inconvenience ********************* has incurred and we appreciate her business.
  Thank you for providing the details of Ms. ********** complaint. On 1/13/24 ********************** visited our **************************************** center and purchased a pair of glasses with an outside Optometrists prescription; her order was processed,and she received the glasses on 1/25/24. She notified store associates on 1/30/24 of her concerns with the prescription in the glasses. The vision center associates agreed to remake her glasses with an updated prescription. Ms. ********** returned to the store on 2/16/24 with an updated prescription from her outside Optometrist and the eyeglasses were remade for her.
  

  We offer a 30-day refund policy, and this timeframe has now expired, and a refund cannot be granted. However, as a customer service we can adjust the glasses, or restyle the customer with a different frame is needed. *********, the manager at the vision center, will be more than happy to further assist the customer with the glasses.
  

  At this time, we are considering this complaint resolved, and we look forward to continuing to serve Ms. ********** eyewear needs. If she has any further questions or concerns, she can contact the vision center manager, or our ************************ directly at **************.
  

  Thank you for your attention and mediation.
  

  Best regards,
  
  ******
  Customer Care
  ******************** Best ********************** and ********************

  Customer Answer

  Date: 08/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 2024 I bought a pair glasses. They gave me something less than what I ordered. How I can see with those glasses.

  Business Response

  Date: 08/08/2024

  Dear Customer Relations Representative:
  

  We are responding to the Better Business Bureau complaint filed by ***********************; BBB complaint ID# ********. We thank ************** for contacting us regarding this matter. Our records indicate that ************** purchased eyeglasses from us on 02/26/2024 and he brought in a prescription from an outside Optometrist. We filled his order according to his prescription and we have not heard back from ************** since he picked up his eyeglass order.
  

  We offer 60 days for prescription changes/order remakes, and we also offer our customers 30 days for refunds. If ************** is not happy with his prescription, has he contacted the Optometrist that issued his prescription to address this? If ************** has an updated prescription at this time, the manager of this vision center advised she will reorder his eyeglasses with his updated prescription, as a one-time courtesy.
  
  We thank ************** for his patronage, and we look forward to assisting him,upon his return to the vision center. If ************** has any further questions or concerns, he may contact ************* directly at: **************.
  
  Thank you for your time and mediation.
   
  
  Violet
  *************
  ******************** Best ********************** and ********************