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Business Profile

Contact Lenses

America's Best Contacts & Eyeglasses

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Contact Lenses.

Complaints

This profile includes complaints for America's Best Contacts & Eyeglasses's headquarters and its corporate-owned locations. To view all corporate locations, see

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America's Best Contacts & Eyeglasses has 381 locations, listed below.

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    Customer Complaints Summary

    • 477 total complaints in the last 3 years.
    • 170 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/16/2022

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08-22-2022 I received an eye exam from **********************************, O.D. and placed an order for Gas Permeable lenses from manager ****. Totaling $292.98 ($89 exam, $203.98 contact lenses). My contacts came in and were stored improperly by staff (gas permeables need special solution), which lead to them being useless. I watched as an employee dug through and threw out EVERY solution they had for gas permeables due to them being expired. Since this I have called weekly attempting to get my contacts, I am met with rude staff and management and often ignored, left sitting on hold for hours. When I am not ignored I am strung along by staff saying they will order, but they keep canceling the order for some reason.I just want my contacts (not ruined) and the correct solution. I havent even gotten to try them on.
    • Initial Complaint

      Date:12/16/2022

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/15/22 I seen ************************* at Americas best for an eye exam. During the eye exam I stated my previous provider deemed me medically necessary for contacts due to the severity of my vision and the costs that come with the contacts for my vision. He told me I had to speak with the front when ordering the contacts and let them know and sent me on my way. When it was time to order contacts no one knew what I was speaking of.. the girl I dealt with called my insurance company and was walked through on how to go about filing to the insurance this way. A week passed and I had to call twice before being told they cannot do it because they are not the billing ***** i was told only the base amount my insurance said would be paid and I owed the rest. Contacted my insurance company who contacted them only for them to be told the dr ***** state I was medically necessary so therefore they will not send in this paperwork. They have records from previous dr stating why I was deemed necessary for contacts, my prescription has worsened, and now I can only get a 6 month supply of contacts due to the out of pocket cost of my contacts because the dr refuses to sign off on the paperwork thats needed for my insurance. Also had this paper been signed like it should have I wouldnt have had to pay for the initial visit my insurance would have paid everything in full. This place is a joke.. i advise everyone to stay clear of here especially if you have something serious wrong with your eyes!
    • Initial Complaint

      Date:12/12/2022

      Type:Sales and Advertising Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 3, 2022 I went to ***********, al store at 3:50pm. Everyone was very nice no complaints there. Doctor was very nice but she did not listen much trying to explain my vision problems. Instead I was met with how my medication I take for mental health could be stopped if I took enough vitamin d. I don't appreciate having an eye Dr telling me I should come off a medication that I need because her opinion on mental health is different. She didn't even get my prescription right said it got better and I came in because my vision had gotten worse. I had to go to another eye Dr and pay for another exam to be told that my vision infact had gotten worse and her prescription was way wrong. I will definitely not be returning to America's best.

      Business Response

      Date: 12/15/2022

      Tell us why here...
      Dear Customer Relations Representative: 

      In response to the Better Business Bureau complaint filed by ***************************;complaint ID ********, we regret to know that ************** experienced poor service/care when she visited our ******* , ** vision center on 12/03/2022. Our records indicate that ************** also visited our ****, ** vision center for a re-examination on 12/07/2022. ************** has requested a refund for her eye exam and although we normally do not refund for services rendered by our doctors, we have processed a refund for her initial $79 eye examination fees. The refund will be mailed to her in the form of a corporate check.

      Having addressed ************* concerns with the proper parties as well as with management, we sincerely apologize and we assure her that we will utilize this matter as a training tool.

      We thank ************** for giving us the opportunity to service her eyewear needs and we look forward to her next visit.

      Thank you for your time and mediation.


      Violet
      Customer Care
      ******************** Best ********************** & ********************

      Customer Answer

      Date: 12/15/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************
    • Initial Complaint

      Date:12/06/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased a Glasses with frame from ******* Best Contacts and Glasses, Philipsburg ** using my Vision insurance and out of pocket money in Sep 2021. I got my Glasses and within a week I have informed them that Glasses nose pads is hurting me and creating a sore on nose. They have changed Nose pads pad about 3 times and adjust nose pad about 3 times, total 6-7 visit for 1 pair of Glasses, I asked for the change frame and they said it is over the year so they can not do it. They have wasted time for the adjustment not me.

      Business Response

      Date: 12/09/2022

       

      Dear Customer Relations Representative: 


      In response to the Better Business Bureau complaint filed by *****************; complaint #********, we regret to know that ************ is not satisfied with the fit/comfort of her frames. We do thank Ms. **** for her patronage. We have spoken with the manager about her concerns and we were informed that attempts have been made to adjust the frame and as mentioned in the complaint, the nose pads have also been  replaced more than once.

      Our records indicate that ************ purchased this frame on 12/30/2019 and she did not purchase the Product Protection Plan for it. The purchase of the Product Protection Plan would have allowed one free replacement at no charge to her, should the frame be damaged/broken. The Product Protection Plan is valid during the first year only. ************ purchased lenses for this frame on 09/30/2021. At this time the frame is over three years old and unfortunately, we are not able to repair/replace it for her.

      Having addressed **************** concerns with management, we apologize once again for any concerns she may have about her frame. ************ is welcome to contact ************* if she has any further questions at this time.
       
      Thank you for your time and mediation.


      Violet
      *************
      ******************** Best ********************** & ********************

       

      Customer Answer

      Date: 12/11/2022

       
      Complaint: 18532599

      I am rejecting this response because the justification was provided is not acceptable. I have given the same new  frame that I have purchased from them to put the progressive glasses. Without the installation of the the glasses I did not know that frame will give me this much trouble. In the response you agreed that Nose pad have been replaced more than one time and fitting also have been made couple of times. I have use this frame before giving them to install the progressive glasses.So, my conclusion is Store has sold me damage frame or during the fitting they have have damage it.

      Attached the picture how badly they have manage giving me an ulcer on my nose.

      The store is 100%responsible for this issue and keeping me away from using my eye glasses.Store do not care because I did use my vision insurance and out of pocket money.

      Sincerely,

      *****************

      Business Response

      Date: 12/27/2022


      Dear Customer Relations Representative: 

      Once again, we would like to respond and to the complaint filed by *****************;complaint #********. We regret to know that ************ is not satisfied with the fit/comfort of her frames. We do thank Ms. **** for her patronage. We have addressed her concerns and according to the manager attempts have been made to adjust the frame. As mentioned in the complaint, the nose pads have also been replaced more than once.

      Our records indicate that ************ purchased this frame on 12/30/2019 and she did not purchase the Product Protection Plan (warranty)for it. Since the frame is not under warranty we will not be able to replace it free of charge. At this time the frame is over three years old and unfortunately, we are not able to repair/replace it for her. If she would like to purchase a new frame we would like to offer ************ a 20% off discount on her next frame purchase. Pls note that this 20% off discount cannot be used in combination with any insurance benefits, or other discounts.

      Having addressed **************** concerns with management, we apologize once again, for any concerns she may have in regards to her frame or service.
       
      Thank you again for your time and mediation.


       
      Customer Care
      ******************** Best ********************** & ********************

      Customer Answer

      Date: 12/28/2022

       
      Complaint: 18532599

      I am rejecting this response because:

      The store offer is not acceptable.Only new glasses with Frame acceptable without any payment.


      Sincerely,

      *****************

      Business Response

      Date: 12/28/2022

      Dear Customer Relations Representative: 

      Once again, we would like to respond and to the complaint filed by *****************; complaint #********. We regret to know that ************ is not satisfied with the fit/comfort of her frames. We do thank Ms. **** for her patronage. We have addressed her concerns and according to the manager attempts have been made to adjust the frame. As mentioned in the complaint, the nose pads have also been replaced more than once.

      Our records indicate that ************ purchased this frame on 12/30/2019 and she did not purchase the Product Protection Plan (warranty)for it. Our products are under warranty for 30 days if  only. The frame in question is 2 years old. Since the frame is not under warranty we will NOT be able to replace it free of charge.

      At this time the frame is two years old and unfortunately, we are not able to repair/replace it for her at no charge. If ************ would like to purchase a new frame we would like to offer her 20% off discount on her next frame purchase. Pls note that this 20% off discount cannot be used in combination with any insurance benefits, or other discounts.

      Having addressed **************** concerns with management, we apologize once again, for any concerns she may have in regards to her frame or service.
       
      Thank you again for your time and mediation and for closing this complaint case. 


       
      Customer Care
      Americas Best Contacts & Eyeglasses

      Customer Answer

      Date: 12/29/2022

       
      Complaint: 18532599

      I am rejecting this response because it not acceptable, you can not define that Frame is defective until you give for Glasses installation and wear it after it. This 100% store responsibility who handled badly, gave permanent scare on my nose.  The lack of service and carelessness.My bad I chose this store that is not a BBB accredited store.


      Sincerely,

      *****************

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I will never use America's Best again. I had an appointment they called me the day before to reschedule, because "they don't have an optometrist in house." Who doesn't have an optometrist in house? Ok, no problem, I'll reschedule. On the day of my NEW appointment I am on my way and I got stuck behind a trash truck, so I called the store and told them I was going to be late. I arrived 8 minutes to my appointment. I walked to the front counter and they told me my appointment was cancelled. There was NO one in the store. I asked to speak to the manager and told her the situation. She was unapologetic, she did not care that I had to take off from work to make this appointment, nor that me being late was out of my control. So I can be accommodating when THEY s**** up, but they cannot be for the customer. Horrible policy, and horrible customer relations.
    • Initial Complaint

      Date:11/26/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      America's Best claims that they offer children's eye exams. However on 11/26 I received notification that my daughter's eye exam had been canceled she is a first grader who is six and a half years old. According to the local office she is not old enough for an eye exam despite having been able to schedule **********. This was only 2 days before her exam and more than several weeks after being scheduled. Their local offices claim that they only serve 7 years old or 10 years or older just depending on the office. America's best has falsely claimed that they serve children. If they are not going to serve all school-age children then they should not be able to advertise children's eye exams.

      Business Response

      Date: 12/02/2022

      Dear Customer Relations Representative:


      In response to the Better Business Bureau complaint filed by *******************************;complaint # ********, we regret any lack of service the customer has encountered. While as a company we do offer exams to children of all various ages, it is at the doctor's discretion what the minimum age is. Typically it ranges from 6-7 yrs old. The doctor at our ****, ** vision center sees children 7 years old and up only. We do apologize for any inconveniences the customer has incurred.  

      If ****************** would like to return to our vision center with a valid prescription from any other optical center,we will provide her with a 25% off discount, which may be applied to her daughters next order. This discount cannot be combined with any other discount or insurance plans.
      We do value Ms. ******** business and we look forward to seeking her in our vision center soon. If ****************** has any further questions she is welcome to contact our ************************ at:**************.

      Thank you for your time and mediation.


      Violet
      Customer Care
      ******************** Best ********************** & ********************

    • Initial Complaint

      Date:11/25/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They charged me for a eye exam and ordered me trail contacts and over a month th later and 3 separate orders I have not received anything from them I asked for my money back to go somewhere else and they refused so I paid over 100 dollars for absolutely nothing and they don't care at all

      Business Response

      Date: 12/06/2022

       

      Good afternoon, Customer Relations Representative.

      This letter is in response to this BBB complaint ********. I do apologize for the negative experience this customer has had at ******************** I spoke with the Area Manager *** in regard to this issue and the Area Manager *** reached out to the customer to assist. The customer was satisfied with the District Manager resolution. The customer as of today 12/6/22 went back to the vision center to pick up trails and he was satisfied with the contact trails per Manager ******. If you have more questions or concerns, please feel free to contact me. 

      Thanks, 

      TaNischa 
      Customer Care

    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov. 14, 2022 at **** hrs.I called America's Best Contacts and Eyeglasses regarding acceptance of my medical and vision insurance. I was transferred to an individual who handled the health and vision insurance for America's best. I informed them that I have Cigna Health *************************** and I wanted to check and verify that my insurance is accepted. I spoke with the insurance representative for 14 minutes on the phone (see photo of call log), confirming and verifying that America's Best DID accept my insurance and vision plan. After being informed by the insurance rep. my insurance was accepted. I scheduled an appt. for Nov. 17, 2022. I checked in at the front desk, I again inquired to verify my insurance was accepted. The employee told me that they do accept ***** however, I would be speaking with the insurance rep, to revisit my inquiry. I was then greeted with an Optometrist and guided into an exam room. Next thing I know the exam was completed. I was guided to an employee that handled insurance and any form of payments. I was informed that America's Best did NOT accept my insurance and I have to pay out of pocket. I argued my concerns and that I was initially told that ***** WAS accepted. At that point I called Cigna with my information to inquire as to coverage with America's Best. The rep. informed that America's Best was out of network and I was not covered. I had no option but to pay out of pocket for the exam in the amount of $99.00, ( Receipt # ****** in photo ). Through the entire incident, including a 14 minute call / conversation with an insurance rep. informing me my insurance WAS accepted prior to making an appt., and a second inquiry upon check in also stating that my insurance was accepted. I followed through with the exam. I would have NEVER made an appt. with being advised that my insurance was NOT accepted. I feel misled, given false inaccurate information . And that they misrepresented themselves as to accepting my insurance.

      Business Response

      Date: 11/28/2022

       

      Dear Customer Relations Department:


      In response to the Better Business Bureau complaint filed by ***************************; complaint ID ********, we regret any lack of information and/or misunderstanding in regard to the insurance plan acceptance ****************** has received. 
      The vision center manager, ****, has been in touch with the customer and he has apologized and has offered to refund Miracco for the eye exam fee, due to his inconvenience.

      We have addressed all concerns mentioned in his complaint and we thank the customer for making us aware; we do apologize for any misunderstandings and we hope to see ****************** back in our vision center soon.

      Thank you for your time and mediation.

      Violet
      Customer Care
      ******************** Best ********************** & ********************
      **************

    • Initial Complaint

      Date:11/21/2022

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Americas Best on 8/23/22 to get new reading glasses, they examined me for new glasses. When I received the glasses the prescription was to strong I wear a #2 reading glasses and come to find out the prescription was a #4. I called and they said to wear them for a week or so to get adjusted to them, I couldnt wear them because they were way to strong and would have made my eyes worse if I did. They then said to come back to be rechecked so I went back on 10/21/22 to be rechecked I seen a girl at first and told her what the problem was and I said I wanted the old prescription that I had to be refilled and she told the doctor and the doctor ***** even recheck my eyes he just wrote another prescription for reading glasses and I asked the person helping me what the prescription was and they said the same as it was, not the old one that I wanted so they said they would give me a refund, but they werent giving me a full refund they then were charging me for the exam when it was included with everything. I said its not my fault that the prescription was wrong and I should be getting my total refund. The manager of the store was laughing and not being very professional. So I left with the glasses and ***** take the refund at that time. I contacted the customer care number on the receipt 11/8/22 and explained it to them and they contacted the store manager and he said he would contact the district manager and get back to me and as of today 11/20/22 I havent heard back from them. Funny when you make a appointment they are constantly texting you about your appointment but now I get no response again unprofessional. My wife also got glasses from there at the same time and had issues with hers and had to go back for a recheck. Many Friends and family asked how Americas Best was since then and said not happy was missed diagnosed for my prescription. So now Im contacting the BBB to help me get the proper care and response. Thank You

      Business Response

      Date: 11/30/2022

      Dear Customer Relations Department:

      In response to the Better Business Bureau complaint filed by *****************************; complaint ID ********, we regret any inconveniences and prescription issues ******************** has incurred. We have addressed his concerns with management and we apologize for any delays. Normally we do not refund for services rendered by the doctor however, we have taken his concerns into consideration and a full refund has been processed back to Ms. ********* Dicover credit card. The customer has been notified of the refund and it will post to his acct. in the next few days. 

      We have addressed all concerns  and we thank ******************** for giving us the opportunity to service his eyewear needs.  

      Thank you for your time and mediation.

      Violet
      Customer Care
      ******************** Best ********************** & ********************

      Customer Answer

      Date: 12/01/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************
    • Initial Complaint

      Date:11/19/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back on 6/27/2022 I had a yearly exam for new contact renewal. On the previst form I also indicated that my visit was for a contact renewal. During my visit I was first seen by an intern who performed my check up. During my visit I explained I was having issues with my current contacts irritating my eyes. She stated she would let the doctor know as he would be coming in to evaluate her finding on my eye. During my visit I was informed my contact prescription was the same and no change. I once again explained if maybe we could try new brand as I was having issues. When the actual doctor came in he took a look. He informed me I had very dry eyes and allergies. He suggested giving my eyes a little break and use glasses for a year or so. He suggested using eye drops and slowly transition back into contacts. I paid and thought nothing of it. Today 11/18 I went in to order a pair of contacts as I have a special occasion coming up. I was informed first by the reception my prescription was expired and would need to have a new exam for contacts?? I explained I had been in back in June for contact exam and was seen. She stated she could not place an order for contacts until I was seen again? I explained the situation and she than said oh yeah I see you came in and there's a note about using glasses for while. I said yeah we agreed I rest my eyes but for this special day I wanted to use contacts. She went on the say there's nothing I can do you need a new exam. I asked to see or speak to the doctor and was told the doctor was on lunch. She than stated I had only come in for glasses exam and I said no. If you look at my original appointment and my previsit form I wrote contacts and was even told my prescription was the same. They processed to tell me the doctor on lunch would not let me order contacts and I had to come back yet again for another eye exam. They explained when I was charged they charged me for glasses not contacts exam? Will be going Walamrt here on!!!

      Business Response

      Date: 12/02/2022

       

      Dear Customer Relations Department:

      In response to the Better Business Bureau complaint filed by *******************************;complaint ID **********, we do regret any inconveniences **************** has incurred in regards to her being able to purchase contacts at this time. Our records indicate that **************** had a follow-up appointment to see the doctor on 11/21/2022 and she did not attend her appointment. The doctor has indicated that she will need to be re-examined, to ensure the present health of her eyes, before he can provide with a current contact lens prescription.


      At this time, **************** is welcome to reschedule her eye exam appointment. Because **************** is an ************ member, she will not be charged. If she has any questions or concerns, she can contact *****, the manager. If **************** has any other questions, she may contact ************* at **************. Her patronage and understanding are greatly appreciated. 


      Thank you for your time and mediation.

      Violet
      *************
      ******************** Best ********************** & ********************

      Customer Answer

      Date: 12/03/2022

       
      Complaint: 18440549

      I am rejecting this response because I needed my contacts for an special occasion that has now passed. I will not accept their response as I was told over and over I was not charged for "contact" exam and would need to come in for contact exam and be charged! I opted out of attending my appointment as I have decided to return to my previous doctor at ******* optical.

      Sincerely,

      *******************************

      Business Response

      Date: 12/05/2022


      Dear Customer Relations Department:

      In response to the Better Business Bureau complaint filed by *******************************; complaint ID **********, we do regret any inconveniences *************** has incurred in regards to her being able to purchase contacts at this time. Our records indicate that **************** had an exam on 09/22/2022 and the doctor did not write her a prescription for contacts because her eyes needed to heal. She informed the doctor that she would take some time off from wearing contacts.She had a follow-up appointment on 11/21/2022 and she did not attend her appointment.


      The doctor has indicated that *************** will need to be re-examined, in order to ensure the present health of her eyes,before he can provide with a current contact lens prescription. At this time,**************** is welcome to reschedule her eye exam appointment. Because *************** is an ************ member, she will NOT be charged for a new exam. Her ************ membership is valid until 07/31/2023. *** She may use the membership at any Americas Best Contacts and Eyeglasses locations. We do regret if she was informed that she would be charged previously.  
      If **************** has any questions or concerns, she can contact *****, the manager, or the ************* team at:**************. We do thank **************** for her patronage and for allowing us to service her eyewear needs.

      Thank you for your time and mediation.

       
      *************
      ******************** Best ********************** & ********************
      **************

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