Complaints

This profile includes complaints for America's Best Contacts & Eyeglasses's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  America's Best Contacts & Eyeglasses

  2000 Newpoint Pkwy STE E Lawrenceville, GA 30043-5577

• 

  America's Best Contacts & Eyeglasses

  3505 Ambassador Caffery Pkwy. Lafayette, LA 70503

• 

  America's Best Contacts and Eyeglasses

  10200 Mill Run Circle, suite 114 Owings Mills, MD 21117

• 

  America's Best Contacts & Eyeglasses

  8000 Mcknight Rd Pittsburgh, PA 15237-3000

• 

  America's Best Contacts & Eyeglasses

  817 Liberty Ave Pittsburgh, PA 15222-3703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/1 I visited the ************* location for an eye exam and reading glasses. I picked the glasses up on 11/14 and they were handed to me at a busy time and I was not offered to try them on or get them fit. When I tried them on at home, the reading distance was set at 8", which makes reading difficult and using a computer impossible. On 11/18 I returned to the store for a refund and I was promptly refunded the cost of the glasses but not the exam. I called customer service and spoke with 2 separate people and ****** was rude, nasty and "matter of fact". She was unapologetic about my experience and stated that I received a service for which they cannot refund me. I told her that the service I received was incorrect. She stated to "have your lawyer call our legal department" and when I asked for their legal department contact info, she would not provide it. I terminated the call.

  Business Response

  Date: 11/28/2022

  The customer called and advised he was refunded the full amount of the purchase minus the exam he called customer care and stated that he wanted the full refund including the exam the store has confirmed he can not be refunded as services were rendered and the customer has a prescription copy so the doctor believes he should not be refunded for this service. I called the customer to explain our policy and he was not pleased and threatened to to contact social media and a lawyer. I stated that he would need to have his lawyer contact our legal **** to further discuss as I can't continue a conversation that he is using for legal purposes. He asked for the number and was advised he would need to have his lawyer reach out to our legal **** as I am not able to give that information. The customer then emailed stating "On 11/1 I had an eye exam and ordered 2 pair of glasses. I picked up these glasses on 11/14 and they were handed to me and I was never asked to try them on or have them fit. When I tried them on at home, the distance was set at about 8", which made reading difficult that close to my face, and it made working on a computer impossible. At no time during my exam was I asked if they were for reading and/or computer work. On 11/18 I returned the glasses for a refund but I was not refunded the $60 eye exam cost. Its clear the eye exam was incorrect and I have no use for this perscription and I will not be using it to go elsewhere and purchase glasses. I need to have a new eye exam and pay for this service again. I spoke with ******* on 11/18 and she was very apologetic and listened to my concerns and tried to make it right. She said she would have the Dr call me. A few hours later I was called by ****** who was snotty and matter of fact from the start. She was a fast talker who was not apologetic and essentially laid down the law as why your company is not responsible for refunding my money. She was partially incorrect in her assertations and I explained them. Again, she was snotty and I told her there is an easy way and a difficult way. The easy way is to refund my money for a service that was not performed correctly. The difficult way is for me to use social media to inform the public of my negative experience. She indicated this was a threat and I need to have my lawyer call the legal ****. I asked to speak to legal and she would not provide that information. I terminated the call. This person is NOT a customer service agent in any manner and never offered any apologies for this poor service and multiple errors made. While the cost of hiring a lawyer to recoup $60 is improbable, the use of social media to ensure others don't get "taken" is a very powerful tool. Do I have your attention to refund my $60?" To this I responded with an email back advising, "Hello *********************, Thank you for contacting Customer Care. This email is in response to your complaint regarding our **********, ** vision center. Normally, we do not refund for exams because this is a service rendered by a doctor. We would have gladly assisted you with this problem had you made us aware. However, the store will refund you the cost of your exams provided you bring in a copy of your new prescription as proof. Your complaint has been received and documented. Please accept my apology and feel free to contact me if you should need any further assistance. Thank you,  ****** ************** Again the customer responded "Very concerning I see ******************** Best has a BBB rating of * and Im certain I know why. While errors happen, its important to work hard to make it right and listen to the Voice of the Customer. This did not happen, and in reading many reviewsI think your company needs some help in understanding how to listen to the customer and work to correct the errors. Please understand its not about the cost of the eye exam, it was the very negitive interaction I had with the 3 people.all customer service agents. I have entered a ******************** complaint, I plan on entering a *********** **** of ******** protection complaint and I am ensuring my friends on social media are aware of the * rating and do not fall into the same headaches I ran into." At this point we decided not to respond as I had offered a few resolutions that the customer was unhappy with, as I stated provided he shows proof that the prescription is incorrect we will gladly refund the customer the cost of the exam. If he is not able to show that the prescription that he was provided is incorrect we will not be able to refund the customer due to our policy of services rendered and that he contacted us after the 30 day refund period. 

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 15th, I went to Americas Best Contacts and Eyeglasses to get a prescription for my eyes. When I came in, no one greeted me, the only had a look of confusion as I told them about my appointment (which was at 9:30 AM). I was sent to the waiting area of the store and went through the normal routine of getting my glasses. After I was seen by a doctor. I picked out my glasses then stood there with the pair I wanted. After realizing no one was going to check me out, I went up to a store associate and asked if I had to wait for someone available (thinking the associates in the store were busy). She then began assisting me with check out. At this point, no one yet asked me about insurance. I mentioned I had insurance and the associated took down the necessary information. The associate displayed no form of hospitality or costumer service skills. She then came back and informed me that my insurance wasnt accepted. This was after my appointment so I was stuck paying out of pocket. During the interaction, an elderly white couple came in the store seeking glasses, they were immediately asked about insurance. I thought I was off that I wasnt asked. As I paid for my appointment, my mother (who was informed on the situation) asked if it was normal for customers to be asked about insurance before their appointment. Another store associate, who was seeing another customer, said it was normal and she dont know why I wasnt asked. I am a black person in a city where racism is an everyday thing. I then asked the associate (who was seeing me) on why I want asked about insurance. To which, she had no answer. After paying and leaving the store, I called and asked to speak to the manager. The person I spoke to over the phone began gaslighting me when confronted with the experience the store gave me. I was racially discriminated at this location and want a full refund of the services given to me and a full apology from the owner, manager, and the associate who was there.

  Business Response

  Date: 11/29/2022

  Dear *******************,
  
  
  *************** to the BBB Complaint Case# ******** filed by Mrs.  ***************************
  
  I have contacted the store in regards to this matter and s/w the Store Manager ******* and we both have agreed that ******************* will received a full refund via corporate check. We would like to apologize for the experience that she had at this location.  
  
  I contacted the store today and the refund was done on 11/25/2022.  It usually take ***** business days for customer to receive check.  The check will be coming from our corporate office in ****** **.  It will say National Vision on the envelope.If, the  customer need further assistance, please contact me.
  
  Once again I do apologize. If I can be of further assistance, please feel free to contact me.
  
  
  ******************************************

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two pair of glasses 12/21. 1 of the arms of the glasses broke off. I went back to the store for a repair. They stated since I did not purchase the warranty. They could not help. I would have to buy another frame. Their add states a one year manufacturer warranty on their product. I explained that to them and still no assistance in a replacement frame. I would like to have the frame replaced since the manufacturer has a one year warranty on their products. It has not been a year.

  Business Response

  Date: 11/21/2022

  Dear *******************,
  
  *************** to the BBB Complaint Case# ******** filed by Ms. *******************************. I certainly apologize for any miscommunication and/or misunderstanding that *** have occurred regarding our Product Protection Plan that we offer and the Manufacturers Warranty thats listed on our website.
  
  
  Ms. ********* complaint has been received and documented here at our corporate office. I also received her email she sent to our ************************ on 11/16/22. I did email her back on 11/17/22 with our resolution.
  
  
  Americas Best offers a one year Product Protection Plan (***), which is considered an additional feature and therefore does have an additional fee. The *** covers damage/scratches to frames and lenses for one year from the date of purchase and includes one remake free of charge to replace the damaged glasses. It does not cover lost or stolen. The Manufacturers Warranty is something that is automatically on every pair of glasses we sell. However, it is strictly for manufacture defects and not for normal wear and tear. Generally speaking, manufacture defects show up within the first 2-3 months. There are several factors that can contribute to lens and frame wear and tear. The environment in which they are worn, cleaned, and stored all play roles in how the product lasts and reacts chemically, and therefore *** result damage such as scratched, peeling, breakage, etc. Unfortunately, we are not always able to determine one specific factor. At this time, we would not consider the breakage ******************** has, as a manufacturer defect.
  
  
  I have contacted the vision center and I spoke to the store manager, ******, addressing Ms. ********* complaint. As a onetime courtesy we have agreed to replace the frame. ****** informed me they have the frame at the store. If ******************** can take her current glasses to the store, they will pop the lenses from her broken frame into the new one.
  
  
  Once again I do apologize. If I can be of further assistance, please feel free to contact me.
  
  Sincerely,
  
  ******
  Customer Care

  Customer Answer

  Date: 11/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  America's Best eyewear is telling **** insured clients that they will need to pay for their glasses up front and turn in the receipt and turn Viva will reimburse them, I called Viva This Is a lie, **** will not reimburse Viva clients at America's Best

  Business Response

  Date: 11/17/2022

  Hello, 

  I am unfamiliar with Viva insurance.  It is our policy that if a customer comes in and provides contact information to their insurance, preferably the phone number, we are to call and verify eligibility, benefits, copays, address to submit claims to, and that we may accept assignment(meaning payment comes to us).  We will then bill the claim on behalf of the customer.  As with any healthcare provider, the customer will sign a patient responsibility form that they will pay for anything unpaid by their insurance.  Should the plan not allow the customer to use their benefits at our location, we would advise them of this information.  The customer may also call their insurance for a list of providers to go to.

  ****

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unemployed and looked online for the best price on eyeglasses, as mine are 4 years old and the nati-glare is chipping off, creating permanent blurs on my lenses that obscure my vision. I chose to drive three hours to Americas Best Contacts and Eyeglasses in **********, ** on October 25, 2022 to take advantage of the 2 Pairs of Glasses and Free Eye Exam for $79.99 promotion. When I was in the pre-test room I was asked if I wanted to do an exam for glasses, contacts, or both. I said both. I was then asked if I wanted to add a retinal exam and a glaucoma exam for an additional $20. I agreed to pay the extra $20. I after the pre-test exams, I went into the exam room where I was again asked if I wanted to do an exam for glasses, contacts, or both; this time by the Doctor himself. I again said both. Neither the doctor nor his assistant informed me that the contacts eye exam was an additional $99 and that by doing the contacts exam I was disqualified from the additional savings in the 2 pairs and eye exam for $79.99 deal. I was only informed of these prices and reduced savings by an employee in the front of the office after the exam was already completed. What should have cost me just over $100 ultimately cost me $328. And I only got one pair of glasses instead of two. The grief and anxiety this experience has caused me is unbearable. I feel like such a fool that has been bamboozled. I was taken advantage of by a corporation who intentionally tricks their patients, whom they know are coming to them for the best deal, into disqualifying theirselves from receiving that deal. It seems this is a well known problem that the BBB is aware of. You all need to do something to prevent this company from taking advantage of consumers!

  Business Response

  Date: 11/04/2022

  
  Dear **********************:
  
  In response to the Better Business Bureau complaint filed by *************************; complaint # ********, we regret any lack of pricing explanation the customer has encountered at our **********, ** vision center.Our records indicate that ****************** visited this store on 10/25/2022 and he purchased a contact lens exam ($99) and he also upgraded to the 3 year ************ membership for an extra $10 (totaling $109). The membership he upgraded to allows free exams and follow-up visits, and 10% off discounts on all purchases made for the duration of the 3 year membership.
  
  His contact lens prescription was finalized and provided to him that same day. ***************** also purchased one pair of eyeglasses (with polycarbonate lenses and premium anti reflective coating) priced at $194.35. Please note that he was also provided with a 20% discount off his eyeglasses for joining the ************ membership that day. ****************** also paid an extra $5.00 to have the eyeglasses shipped to his home.
  
  ***************** did not purchase the advertised 2 pair of eyeglasses for $79.95offer mentioned however; he has the option to change out his order within 30 days form the purchase date if he would like. The 2 pair for $79.95 offer consists of basic plastic uncoated lenses and $69.95 frames only. **Our eyeglass exams are normally $59 however, if you purchase 2 pair of eyeglasses the eyeglass exam is free.
  
  We have addressed all concerns with management and we do apologize for any misunderstandings.We hope to see ****************** back in our vision center soon. If he has any further questions he is welcome to contact ****************** at: ***************.
  
  Thank you for your time and mediation.
  
  
  
  Customer Care
  ******************** Best Contacts & Eyeglasses

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 pairs of glasses. When I picked them up I did not look at them. When I got home 1 pair had scratches on the lenses. I called the store and they said to just bring them back. I explained it was an hour drive each way and it would take 2 trips. I asked them to order me a replacement pair and have them shipped to my home. Then I would mail the other glasses back. I could not speak with a manager but the person taking my information said it shouldn't be a problem and someone would get back with me. 2 days later and I still have not heard from them. Over 700 dollars for 2 pairs of glasses and no response.

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen at America's Best on 9/2/22 for a contact lens visit. I had my last contact in when I went to the appointment and I expressed what my prescription was ***** and my contacts were for astigmatism. After the exam I was given a prescription for ***** (no astigmatism) and no trial contact to make sure I could see. I got the prescription and filled it with 1-800-Contacts. After getting my prescription I put my contact in and everything was blurry. I waited a week and tried another contact and same thing. I went back 9/29/22 and had a new exam. My new prescription is ***** but I was given a trial lens to make sure it was correct. I still can't read small print and still see halos when I see lights but no astigmatism diagnosis on my prescription. I've had to pay out of pocket twice for contacts and I'd like my first box I paid for refunded. I was told after going through customer service that since I didn't order contacts through them then it's nothing they can do. That's unfair to me because I shouldn't have to double purchase contacts. Had I received a trial at my first visit and test how much I could/couldn't see this could've been avoided.

  Business Response

  Date: 11/03/2022

  the customer stated by email "I went in for an appointment on 9/2/2022. I had my last contact in when I got there. I was ***** vision bad changed and I did not have an astigmatism as I had been told when I had my last prescription. I got my paper copy of my prescription and left. I ordered the contacts by the prescription through 1-800-contacts but when they came things were blurry. I couldn't see anything up close and couldn't see very far either. I went back on 9/29/2022 and was given my old prescription back (minus for astigmatism) and I was able to see just like I could when I had my last contact in when. I came for my first appointment. Now I have a box of contacts that I have used 2 and they're the wrong prescription."

  we advised the customer that we are not able to provide her with a refund on her contact lenses as she willingly decided to order from an outside company. Our system does not allow us to refund contacts placed through another party. The customer can contact ************* to discuss a refund since that is the entity that provided the contact lenses. I again apologized as there was nothing further that I can do. The customer will need to contact the company she purchased the lenses from for a refund.

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18313741
  
  I am rejecting this response because: 1-800-contacts did not make the error and will not give my money back for an error made by America's Best's staff. Why would a company that does not work with you return my money for an error that was made during my exam. Had I gotten a trial contact during my initial exam I never would've left with that prescription. Once my prescription was changed from the contact that wore in, I should've been give a trial contact like I was given at the second exam. It is my choice where I purchase my contacts but it was your job to make sure my prescription is correct.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased glasses through my insurance on August 31, I received my glasses on September 10th, before I left the store I told the associate they didnt look right and she said they are big frames. I took the glasses back to exchange them for a new pair because the arms on the glasses was to short which is why they didnt fit right. I was switching from the bifocals with lines to progressive lenses. I called the store every week asking about the glasses and their response was they werent back yet. In the midst of waiting on my glasses they allowed me to keep the pair of glasses with the short arms because I didnt have any other glasses and needed glasses to see. I called customer service because after waiting for a month my glasses was still not in. I called the store to speak with the manager (************) and he said my glasses would be back in a week which was the week of October *****. I called the store on Saturday October 22, 2022 and my glasses still wasnt back. I asked the associate to please ask ************ to give me a call and I havent heard back from him. I took my glasses back for a replacement pair on September 17th and I still haven received my glasses.

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to get my eye exam. I was told it was ***** for 2 pairs of glasses and an exam. When i checked out the total was said again of ***** but after I left and was home I see the total I was charged for was ******. No one told me it would be almost 300$.

  Business Response

  Date: 10/25/2022

   

  Dear ************:
  
  In response to the Better Business Bureau complaint filed by *****************************;complaint # ********, we regret any service concerns and/or pricing misunderstandings ******************** may have encountered. Our records indicate that ******************** purchased 2 pair of eyeglasses from our **********, ** vision center on 10/22/2022. According to the sales associate, they discussed her options with and without insurance and ******************** opted for purchasing the eyeglasses without insurance. Her charges came out to $278.95. Her eyeglass exam was free, as we offer a free eyeglass exam (valued at $59.00) with any two pair eyeglass purchase.
  
  ******************** did not purchase the 2 pair for $79.95 offer. This offer consists of single vision basic plastic lenses and $69.95 priced frames only.  Any additional features would cost extra. If she would like to modify/change her order in any way she is welcome to do so within 30 days of the purchase date. If she needs assistance at the vision center, the general manager, ***** will be glad to assist her. Her concerns have been addressed and we look forward to seeing her back in our vision center.
  
  We thank ******************** for her purchase and for allowing us to service her eyewear needs; if she has any further questions she is welcome to contact our ****************** at: **************.  
  
  
  Thank you for your time and mediation.
  
  
  Violet
  Customer Care
  ******************** Best ********************** & ********************

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought some glasses month ago, I received those 2 weeks after but when I try those werent working well, they were making me sick, so I went back and they said that never happened before and they said the prescription was ok, so anyway they schedule an other appointment for recheck, so today I had the appointment for recheck doctor said that the prescription was ok it was just the glasses were in a different position and the prescription was right on my eyes. So they decide to remake those glasses, so when I went to the front desk that way they can do the measurements again, the guy told me I can get another frames or they can fix the ones I have, I said I want the ones I have, so he did measurements for like 30 min, after that he call another lady from front desk to recheck the measurements and she said you need new frames I said I want the ones I have the ones I picked, I never had a problem with any other glasses, so after that the guy said ok Im going to order this, but then another woman came to again recheck on my glasses and she said put those glasses again how you used them I say well I never check how I used my glasses I just put them on , so she said well I just want to let you know that I. Can fix this glasses just one time, I said so if you guys make those wrong again, Im going to loose my money, she said yes, I was there for like almost 3 hours so I got tired she was the 4th or 5th person checking on those glasses I said you know what if you guys cant fix my glasses just give me my money back she says ok, they gave me $103.00 when I paid more then 200 dlls, she said yes Im giving you 103 only because you need to pay for the exam I said its not my fault that you guys cant fix my glasses right, I have to go somewhere else to get glasses and pay for another exam just because they charge me for everything when it wasnt my fault that those glasses werent correct. **************** is never good there, since I got those glasses.

  Business Response

  Date: 10/26/2022

   

   Dear ************:
  
  In response to the Better Business Bureau complaint filed by *******************; complaint # ********, we regret any issues ************ has experienced with her most recent prescription/eyeglass purchase.
  *********** purchased 2 pair of eyeglasses from our *********, ** vision center. She was also provided with a contact lens exam (valued at $99) and contact lens trials. She also upgraded to the ************ membership ((included in the $99 cost).************ has been refunded for her eyeglass purchase on 10/24/2022. The refund is for her cost of her eyeglasses, less the eye exam/************ $99 fee. The eye exam is a service rendered by the doctor and is not a refundable product.
  
  We do apologize for any issues ************ experienced and we thank her for giving us the opportunity to service her eyewear needs. If ************ has any further questions or concerns, she is welcome to contact ************* at:**************.
  
  Thank you for your time and mediation.
  
  
  Violet
  *************
  ******************** Best ********************** & ********************